“As customer and employee experiences have become pivotal for business growth, it’s never been more important for enterprises to invest in a proven AI technology platform.
And that’s why we’re so honored to be named as a Leader in Gartner’s Enterprise Conversational AI Platforms Magic Quadrant 2023.”
Gartner, Magic Quadrant for Enterprise Conversational AI Platforms, Bern Elliot, Gabriele Rigon, 6 March 2023.
GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally, and MAGIC QUADRANT is a registered trademark of Gartner, Inc. and/or its affiliates and are used herein with permission. All rights reserved.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Kore.ai.
Awards and Recognition
Frost & Sullivan recognized Kore.ai with the 2023 North American Product Leadership Award for its AI-powered healthcare solution, HealthAssist for its best-in-class features.
The Product Leadership Award recognizes the company that offers a product or solution with attributes that deliver the best quality, reliability, and performance in the industry.
HealthAssist is an innovative and pioneering platform that automates the conversations of healthcare stakeholders and delivers a human-like conversational experience. It features automated patient enrolment, patient recruitment, lead generation, prescription drug information, billing and registration, medical equipment support, and patient reminders, among other convenient tools.
“Frost & Sullivan estimates the use of chatbots in the global healthcare market will reach $514.9 million in revenue in 2027, with a compound annual growth rate of about 19.1% from 2021 to 2027. Within this framework, Kore.ai uniquely utilizes its expertise to satisfy customer objectives. It is well positioned to capitalize on new growth opportunities, solidifying its leadership,” said Manuel Albornoz, Best Practices Research Analyst at Frost & Sullivan.
Kore.ai, a world-leading enterprise conversational AI platform and solutions company, has been named as a ‘Leader’ in the recently published G2 Crowd Winter Reports 2023 for Intelligent Virtual Assistants (IVA) Software in Enterprise, Midmarket and Small Business categories.
The G2 report is based on reviews by product users considering factors such as ease of use, integrations, ease of deployment, user satisfaction and likelihood of recommendation and more. The IVA report tracks vendors offering conversational AI software platforms that are innovative, groundbreaking or present an interesting business case. The ratings are sought after by decision-makers for its product evaluations. The G2 report validates the growing interest among developers and business users to build solutions for various enterprise use cases leveraging the technology.
This Forrester Wave report compares providers of chatbots for IT operations, and identified the 11 most significant ones — Aisera, Amelia, Avaamo, DRYiCE, Espressive, IBM, Inbenta, Kore.ai, Microsoft, Moveworks, and ServiceNow — and researched, analyzed, and scored them. This report shows how each provider measures up and helps tech leaders select the right one for their needs. As part of their global study, Forrester highlights the key strengths of each vendor and segregates them into categories like “Leaders,” “Strong Performers”, “Contenders” and “Challengers”. Kore.ai has been recognized as a ‘Strong Performer’ based on its market impact, vision and capabilities.
The report gives a good overview of the conversational AI market size, growth rates, focus areas and respective strategies by companies.
The report mentions a total of 33 companies divided into 4 brackets based on revenue. Kore.ai is in the $15-$50M category.
The report highlights that there is increased competitive presence by Kore.ai and Amelia: “Google Dialogflow, Kore.ai and Amelia were cited most frequently as the top competitors by the providers participating in this research.”
From a competitive market point of view, Kore.ai has been promoted to the top bracket with more mentions in 2022
This Everest Group report compares 26 leading conversational AI solution providers based on a global study, and highlights the key strengths of each vendor and segregates them into categories like “Leaders,” “Major Contenders” and “Aspirants”. Kore.ai has been recognized as a ‘Leader’ based on its market impact, vision and capabilities. The assessment is the outcome of detailed interactions with conversational AI vendors, analysis of core capabilities, references from clients, and a thorough appraisal of the current trends in the market. Read the report for a peek into the competitive landscape of the conversational AI VA technology vendors, the key trends and areas of improvement.
Conversational AI has emerged as one of the top drivers to deliver enhanced experience to customers, employees and agents, post-pandemic. This Gartner Magic Quardrant report helps the application leaders responsible for the conversational AI to evaluate suitable vendors.
IDC MarketScape covers a variety of vendors participating in the conversational AI software platforms market and is focused on providing platforms that can create conversational AI applications for a wide variety of use cases. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and one another. It highlights the factors expected to be the most influential for success in the market in both the short term and the long term. The report covers over 15 companies where some share the stage with Kore.ai as a leading vendor.
This report, which compares 20 leading conversational AI vendors based on a rigorous RFI assessment for 2020, highlights the key strengths of each vendor and segregates them into “leaders,” “major contenders” and “aspirants”. Kore.ai has been recognized as a leading player across all geographies. The assessment is the outcome of detailed interactions with conversational AI vendors, analysis of core capabilities, references from clients, and a thorough appraisal of the current trends in the market. Read the report for a peek into the competitive landscape of the conversational AI VA technology vendors, the key trends and areas of improvement.
This DMG Consulting report provides an in-depth analysis of intelligent virtual agent solutions, which should become an elemental part of the strategic direction of contact centers and customer service departments. It examines the IVA market, competitive landscape, technology, products, functional capabilities, and the business, servicing, and market trends that are driving adoption and innovation.
This report is a comparative assessment of 16 IVA technology vendors based on a rigorous RFI assessment for the calendar year 2019, interactions with leading IVA technology vendors, analysis of core capabilities, references from clients, and a thorough appraisal of the current trends in the IVA market. It offers a competitive landscape of the IVA technology vendor market, highlights the key IVA technology trends, and maps strengths and areas of improvement for all the covered IVA technology vendors.
The third annual edition of the ISG digital case study e-book published by ISG Research features the top 25 case studies of impactful and innovative digital transformations for the calendar year 2019, as chosen by an expert ISG digital research review committee from submissions received from technology and service providers worldwide. ISG evaluated each case study by interviewing the customers involved, assessing the impact of each transformation on the customer’s business, and indexing the evaluation criteria to determine the top 25 case studies.
This report provides comprehensive insights into NLP technology, as interest is on the rise across many verticals. This report helps software product managers identify the most compelling vertical-specific use cases. The report also covers in detail industry adoption trends, company size adoption trends, adoption trends by respondent role, and geographical adoption trends for NLP technology.
In Forrester’s evaluation of the emerging market for standalone chatbots for IT operations, Kore.ai figures among the eight most significant providers in the category. The report details Forrester’s findings of how well each vendor scored against 10 criteria and where they stand in relation to each other, including chatbot learning, chatbot automation, architecture and integration, chatbot readiness, development and tooling, deployment and security, bot management, vendor positioning, roadmap, and market approach. Infrastructure and operations (I&O) professionals will find a lot of value in this review in helping them select the right partner for their IT operations chatbot needs.
Gartner’s Market Guide for Conversational Platforms offers valuable guidance on how to navigate the evolving virtual assistant technological landscape, which is witnessing rapid changes with each passing day. As virtual assistants have reached peak interest in the enterprise for improving customer experience, the focus shifts to choosing the right partner for your success.
This customized excerpt from Everest Group’s IVA Market Report 2019 uncovers key aspects of Kore.ai market adoption, implementation, and business impact. The report summarizes what is unique about Kore.ai enterprise-grade virtual assistant platform, and highlights how it enables faster development and deployment of IVAs.
Learn how Kore.ai products and solutions can drive ROI, reduce expenses and increase revenue.
