Aug 2018
Mentioned Kore.ai as a vendor for virtual support agents
Source: When Will AI Virtual Support Agents Replace Your IT Service Desk
Aug 2018
Featured Kore.ai as a vendor for virtual digital sales assistants
Source: Gartner Hype Cycle for Customer Experience Analytics, August 2018
Recognized Kore.ai among 5 most mentioned vendors in conversational AI platform providers’ space due to its scale and commercial success
– June 2021
July 2018
Mentioned Kore.ai as a provider of one of the primary types of conversational agent
Source: Contextualizing Virtual Assistants for More Effective Meetings in the Digital Workplace, July 2018
July 2018
Mentioned Kore.ai as a vendor for virtual support agents
Source: Hype Cycle for ICT in India, 2018
July 2018
Mentioned Kore.ai as a vendor for virtual support agents
Source: Hype Cycle for ICT in India, 2018
What Analysts Are Saying About Kore.ai
January 2022
Kore.ai has been named a Leader in the first-ever Gartner Magic Quadrant for Enterprise Conversational AI Platforms. It has been recognized for its “Completeness of Vision” and “Ability to Execute.”
Source: Magic Quadrant for Enterprise Conversational AI Platforms
October 2021
Kore.ai has been recognized as a Leader in the IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2021.
Source: IDC MarketScape: Worldwide Conversational Artificial Intelligence Software Platforms for Customer Service 2021 Vendor Assessment
September 2021
Positioned Kore.ai as a Leader in the Conversational AI Technology – Vendor Landscape with Products Peak Matrix
Source: Everest Group’s Conversational AI Technology – Vendor Landscape with Products PEAK Matrix Assessment 2021
August 2021
Kore.ai is a leader in the Conversational Artificial Intelligence quadrant in the 2020 ISG Provider Lens Intelligent Automation – Solutions and Services report for the US.
Source: 2020 ISG Provider Lens Intelligent Automation – Solutions & Services Report
June 2021
Recognized Kore.ai among 5 most mentioned vendors in conversational AI platform providers’ space due to its scale and commercial success
Source: Competitive Landscape: Conversational AI Platform Providers
February 2021
Profiled in Opus Research Decision Makers’ Guide to Enterprise Intelligent Assistants,
Source: Decision Makers’ Guide to Enterprise Intelligent Assistants
February 2021
Positioned as a Leader in 2020 ISG Provider Lens Intelligent Automation – Solutions & Services
Source: 2020 ISG Provider Lens Intelligent Automation – Solutions & Services
July 2020
Featured as a Conversational Platform vendor in Celent’s AI in the UI: Ladders Are Making the Difference Vendor Spectrum
Source: AI in the UI: Ladders Are Making the Difference Vendor Spectrum
June 2020
Featured in Everest Group’s Conversing With AI – Intelligent Virtual Agents (IVA) State of the Market Report
Source: Conversing With AI – Intelligent Virtual Agents (IVA) State of the Market Report
Aug 2018
Mentioned Kore.ai as a vendor for virtual support agents
Source: When Will AI Virtual Support Agents Replace Your IT Service Desk?
Aug 2018
Featured Kore.ai as a vendor for virtual digital sales assistants
Source: Gartner Hype Cycle for Customer Experience Analytics
July 2018
Mentioned Kore.ai as a provider of one of the primary types of conversational agents
Source: Contextualizing Virtual Assistants for More Effective Meetings in the Digital Workplace
July 2018
Mentioned Kore.ai as one of the conversational commerce platforms
Source: Hype Cycle for Digital Commerce
July 2018
Recognized by IDC as one of the 5 Top Innovators in the conversational AI software platform space
Source: IDC Innovators – Conversational AI Software Platforms 2018
June 2018
Positioned in Gartner Market Guide 2018 for conversational platforms
Source: Gartner Market Guide 2018 for Conversational Platforms
May 2018
Mentioned Kore.ai as a chatbot platform for customer service
Source: The Gartner CRM Vendor Guide, 2018
May 2018
Mentioned Kore.ai as a key technology partner for L&T Infotech
Source: Market Guide for AI-Related Consulting and SI Services for Intelligent Automation
Jan 2018
Mentioned Kore.ai as a technology applied
to human-computer interactions
Source: Create More Compelling Immersive Experiences With Artificial Intelligence
Jan 2018
Kore.ai has one of the best NLP engines on the market
Source: HFS Digital One
Nov 2017
Kore.ai is using a master bot pattern in which one bot uses multiple bots in the background to execute the bidding of the user
Source: The Emergent Machine Society
Sep 2017
Mentioned Kore.ai as a chatbot/conversational AI platform
Source: IDC Market Glance
Aug 2017
Kore.ai creates enterprise bot controllers to reduce user confusion from virtual agent conflicts in 2018-2019
Source: Ten Ways AI Will Appear in Your Enterprise – No One Source Can Meet All Your Business Needs
Feb 2017
Kore.ai offers a collaboration/chatbot platform with a bot marketplace of preconfigured bots
Source: Four use Cases for Chatbots in the Enterprise Now
Dec 2017
Several architectures of chatbots talking to chatbots are coming to market, such as the master bot in Kore.ai
Source: Mobile Apps and Their Development
Kore.ai Named a Leader in 2022 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms
Conversational AI has emerged as one of the top drivers to deliver enhanced experience to customers, employees and agents, post-pandemic. This Gartner Magic Quardrant report helps the application leaders responsible for the conversational AI to evaluate suitable vendors.
IDC MarketScape: Worldwide General-Purpose Conversational AI Platforms 2021 Vendor Assessment
IDC MarketScape covers a variety of vendors participating in the conversational AI software platforms market and is focused on providing platforms that can create conversational AI applications for a wide variety of use cases. The evaluation is based on a comprehensive and rigorous framework that assesses vendors relative to the criteria and one another. It highlights the factors expected to be the most influential for success in the market in both the short term and the long term. The report covers over 15 companies where some share the stage with Kore.ai as a leading vendor.
Conversational AI Technology – Vendor Landscape with Products PEAK Matrix Assessment 2021
This report, which compares 20 leading conversational AI vendors based on a rigorous RFI assessment for 2020, highlights the key strengths of each vendor and segregates them into “leaders,” “major contenders” and “aspirants”. Kore.ai has been recognized as a leading player across all geographies. The assessment is the outcome of detailed interactions with conversational AI vendors, analysis of core capabilities, references from clients, and a thorough appraisal of the current trends in the market. Read the report for a peek into the competitive landscape of the conversational AI VA technology vendors, the key trends and areas of improvement.
2020 – 2021 Intelligent Virtual Agent Product and Market Report
This DMG Consulting report provides an in-depth analysis of intelligent virtual agent solutions, which should become an elemental part of the strategic direction of contact centers and customer service departments. It examines the IVA market, competitive landscape, technology, products, functional capabilities, and the business, servicing, and market trends that are driving adoption and innovation.
Intelligent Virtual Agents – Technology Vendor Landscape with Products PEAK Matrix® Assessment 2020
This report is a comparative assessment of 16 IVA technology vendors based on a rigorous RFI assessment for the calendar year 2019, interactions with leading IVA technology vendors, analysis of core capabilities, references from clients, and a thorough appraisal of the current trends in the IVA market. It offers a competitive landscape of the IVA technology vendor market, highlights the key IVA technology trends, and maps strengths and areas of improvement for all the covered IVA technology vendors.
Scaling Digital: 25 Stories of Innovation
The third annual edition of the ISG digital case study e-book published by ISG Research features the top 25 case studies of impactful and innovative digital transformations for the calendar year 2019, as chosen by an expert ISG digital research review committee from submissions received from technology and service providers worldwide. ISG evaluated each case study by interviewing the customers involved, assessing the impact of each transformation on the customer’s business, and indexing the evaluation criteria to determine the top 25 case studies.
Natural Language Processing (NLP) Adoption Growth Insights, 2019
This report provides comprehensive insights into NLP technology, as interest is on the rise across many verticals. This report helps software product managers identify the most compelling vertical-specific use cases. The report also covers in detail industry adoption trends, company size adoption trends, adoption trends by respondent role, and geographical adoption trends for NLP technology.
The Forrester New Wave™: Standalone Chatbots For IT Operations, Q2 2019
In Forrester’s evaluation of the emerging market for standalone chatbots for IT operations, Kore.ai figures among the eight most significant providers in the category. The report details Forrester’s findings of how well each vendor scored against 10 criteria and where they stand in relation to each other, including chatbot learning, chatbot automation, architecture and integration, chatbot readiness, development and tooling, deployment and security, bot management, vendor positioning, roadmap, and market approach. Infrastructure and operations (I&O) professionals will find a lot of value in this review in helping them select the right partner for their IT operations chatbot needs.
Gartner 2019 Market Guide for Conversational Platforms
Gartner’s Market Guide for Conversational Platforms offers valuable guidance on how to navigate the evolving virtual assistant technological landscape, which is witnessing rapid changes with each passing day. As virtual assistants have reached peak interest in the enterprise for improving customer experience, the focus shifts to choosing the right partner for your success.
Conversing With AI – Intelligent Virtual Agents (IVA) Market Report 2019
This customized excerpt from Everest Group’s IVA Market Report 2019 uncovers key aspects of Kore.ai’s market adoption, implementation, and business impact. The report summarizes what is unique about Kore.ai’s enterprise-grade virtual assistant platform, and highlights how it enables faster development and deployment of IVAs.
