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AgentAssistIncident reporting
Streamline incident reporting
across the organization
Facing issues with service disruptions and productivity hiccups?
Proactively reduce downtime and help employees report critical incidents.
Manage Incidents Efficiently
with intelligent automations and notificationsIT Assist can quickly capture employee issues and report incidents without the fuss of lengthy forms or multiple emails.
- IT Assist will automatically create tickets for isolated incidents
- Can help employees with relevant troubleshooting articles when necessary
Incident Escalations
Stay on top of SLAs
with easy escalations
Not meeting SLAs and having a backlog of reported issues?
Streamline the process of reporting and escalating incidents to the right people for faster resolutions.
IT Assist can help your teams with
- Tracking organization wide SLAs
- Prompting relevant resources to take necessary actions when SLAs are breached
- Ensures prompt delivery of IT service across the organization irrespective of location and timezones
Proactive Updates
Keep your workforce in the loop
about incidents and actions
Trailing behind on keeping your teams on the same page?
Start getting your teams on the same page and deliver consistent and fast service.
IT Assist constantly monitors for changes on reported incidents.
- Notify employees when your agents take actions on reported incidents
- Help your teams plan work around current, future, and existing issues
Live Agent Transfers
Get instant human-help
for critical issues and incidents
Need human intervention for critical issues?
Get instant transfers to live agents with a simple click.
When troubleshooting doesn’t work, IT Assist intelligently determines if an employee needs human assistance.
- Prompts users with actions that can lead to support assistance from live agents
- Transfer relevant context and previous conversations to ensure speedy resolutions for complex issues
Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
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