Manage Incidents Efficiently
with intelligent automations and notifications
Facing issues with service disruptions and productivity hiccups?
Proactively reduce downtime and help employees report critical incidents.
IT Assist can quickly capture employee issues and report incidents without the fuss of lengthy forms or multiple emails.
Not meeting SLAs and having a backlog of reported issues?
Streamline the process of reporting and escalating incidents to the right people for faster resolutions.
IT Assist can help your teams with
Trailing behind on keeping your teams on the same page?
Start getting your teams on the same page and deliver consistent and fast service.
IT Assist constantly monitors for changes on reported incidents.
Live Agent Transfers
Need human intervention for critical issues?
Get instant transfers to live agents with a simple click.
When troubleshooting doesn’t work, IT Assist intelligently determines if an employee needs human assistance.