In the news: Kore.ai Named a Leader in the Forrester Wave™ Access Complimentary Copy
Partnering With Businesses to Generate Value from AI
From generative AI applications to RAG/LLM-based search to optimizing experiences, Kore.ai gives you the platform, no-code tools, and solutions to do AI right.
What we do
Accelerate the use of generative AI to serve business needs at scale
Generative AI delivers scaled output. This results in increased efficiency, enhanced productivity, and expanded business resources. Kore.ai offers a gen AI application platform that enables companies to harness scaled output across key business use cases for gen AI.
Process@Scale
Increased process automation
Accelerate the optimization of processes by putting genAI agents to work to automate routine tasks and workflows.
Process@Scale
- Claims Processing
- Customer Order Processing
- Inventory Management
- Invoice Generation
- Receivables/Payables Workflow
- Supply Chain Optimization
Content@Scale
Enhanced creativity and content creation
Increase business assets using generative AI to produce new content for creative, technical and business purposes.
Content@Scale
- Marketing Content
- Personalized Campaigns
- Sales Communications
- RFP Responses
- Service Agent Scripts
- Draft Contracts
Document@Scale
Accelerated document discovery
Improve business operations by automatically summarizing data from documents, extracting insights, finding exceptions, reviewing for sentiment, forecasting trends and more.
Documents@Scale
- Email Management
- Social Media Analysis
- Call Transcript Analysis
- Support Ticket Analysis
- Contract Discrepancy Review
- Cash Flow Forecasting
Research@Scale
Enhanced business knowledge
Leverage genAI agents to conduct research, mining large bodies of online content to derive new insights and recommendations.
Research@Scale
- Market Intelligence
- Competitive Reporting
- Regulatory Rule Tracking
- Supply Chain Planning
- Pricing Trend Data
- Product Feature Comparisons
Democratize access to all forms of information for business use
Information is a valuable business asset but is only useful if easily discovered and accessed. One of the most promising use cases for generative AI is search, and Kore.ai’s retrieval augmented generation (RAG) approach is purpose built to understand diverse, siloed content and deliver accurate responses to natural language queries.
Customer Service Search
Customer Service Search
Enable customers to self-serve, finding information quickly and easily.
Customer Service Search
- All answers in one place
- Intelligent assistance
- Improved productivity
Commerce Search
Commerce Search
Drive conversions faster by enabling customers to find exactly what they are looking for.
Commerce Search
- Simplified product discovery
- Recommendations
- Options to A/B test
Website Search
Website Search
Make it easy for website visitors to discover the content they are looking for.
Website Search
- Easier information discovery
- Increased engagement
- Longer time on page
Workplace Search
Workplace Search
Help employees find the information they need to excel at their job.
Workplace Search
- Comprehensive and contextual results
- In natural language
- Improved productivity
Create engaging and valued interactions for customers and employees
Kore.ai enables end-to-end experiences from automated to human assisted. We are the leader in bringing intelligent virtual assistants to life. Leveraging both conversational and generative AI we successfully achieve automated yet human-like engagement with clean handoff to a human when needed.
Customer Experiences
Greater retention and lifetime value
Drive customers to answers and resolutions faster, saving human talent for more challenging, specific and creative tasks.
Customer Experiences
- Automate over 80% of customer inquiries
- Award-winning conversational AI, powered by pre-trained LLMs
- 24×7 premium automated omni-channel service and support
- Fine-tune responses using generative AI
Agent Experiences
Happier customers and agents
Give agents AI-powered virtual assistants to provide real-time answers, coaching and proactively suggest next best actions to agents.
Agent Experiences
- 20% increase in productivity
- 30% improvement in first-call resolution rates
- 25% increase in CSAT
- Seamless transitions from Intelligent Virtual Assistants to live agent
Employee Experiences
More focused and productive employees
Make your team more productive with intelligent Virtual Assistants that can discuss questions, mine internal data, and solve problems for employees
Employee Experiences
- Automate over 80% of common employee inquiries
- Available 24×7, across voice and chat in 135 languages
- Pre-trained HR, recruitment, IT & procurement use cases
- Pre-built integrations with all major ITSM, ERP, and HCM platforms
Application Experiences
Improve application engagement
Allow all applications in your technology environment to connect to one another and leverage the power of generative and conversational models.
Application Experiences
- Out-of-the-box conversational AI engine added to your applications
- Multilingual global interface across voice and chat
- Enterprise-grade controls to control data access
- Automate over 80% of customer inquiries
Our Customers
Trusted by the world’s top brands
The Kore.ai Platform
Effectively, safely, and responsibly leverage conversational and generative AI
The Kore.ai platform delivers simplicity, flexibility, and control when applying conversational and generative AI and LLMs. Deploying our platform cuts the time and effort to deploy effective AI solutions at your business. Our platform is open. We build upon your existing architecture and integrate with any LLM and technology infrastructure partners that are best for you.
CX Pre-built Solutions
- BankAssist
- HealthAssist
- RetailAssist
EX Pre-built Solutions
- EVA
- HR Assist
- RecruitAssist
- IT Assist
Pre-built Generative AI Solutions
- Specific Business Tasks
XO
End-to-end experiences from automated to human-assisted
- Automation AI
- Contact Center AI
- Agent AI
- Quality Management
Search AI
RAG/LLM based search, questions, and answers
- Search AI
GALE
No-code generative AI application platform
- Model Hub
- Prompt Studio
- AI Agents
- RLHF | RLAIF Evaluation Studio
Cross Product Use Enabled
Kore.ai LLM Models
- XO GPT: Input Paraphrasing, Response Paraphrasing, Summarization, Answer Generation
- Dialog GPT
- BankAssist LLM
- ITSM LLM
- HR LLM
Generative AI Ops Services
- Model Fine-Tuning
- Model Deployment
- Scalable Inferencing
- Model Governance
- Model Insights
- Guardrails
Data Services
- Vector Database
- CRM Integrations
- Data AI Connectors
- Pre-Built API Integrations
- Knowledge Connectors
Platform Services
- Omni Channel
- Multi-Lingual
- Analytics
- Scalability
- Security
- Compliance
- LifeCycle Management
- Collaboration Tools
Commercial and Community Language Models
- Open AI GPT -4
- Anthropic Claude
- Google Gemini
- Mistral 7B/11B
- LLaMA 2
- FLAN-T5
Enterprise Cloud Infrastructure
- Cloud Deployment
- Private VPC Cloud Deployment
- On-Prem Infrastructure
Kore.ai’s Global Scale
Delivering worldwide value to all continents (except Antarctica… just not yet anyway)
Enterprises across the globe rely on Kore.ai to unlock AI capabilities in their organizations delivering worldwide performance improvements at an unprecedented scale.
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AI Innovators
The most ambitious businesses leading their industries with Kore.ai
Our clients tailor customer and employee interactions from the ground up with the Kore.ai Platform. Leverage our open infrastructure, no-code builder tools, LLMs with pre-built use cases, and deep industry application integrations. Discover how various organizations are putting AI to work today.
Products Used
XO Platform
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Sessions per year
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Bots
Products Used
XO Platform
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Sessions per year
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ROI
Products Used
XO Platform
IT Assist
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Automated
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Customers and Analysts
We’ve helped hundreds of global companies
Our clients tailor customer and employee interactions from the ground up with the Kore.ai Platform. Discover how various organizations are putting AI to work today.
HR Digital Enablement
Energy
Lead Architect
Commercial Services Lead
Healthcare
Announcements
Teleperformance partners with Kore.ai to transform customer engagement through advanced AI solutions
New York, May 30, 2024 – Global digital business services leader Teleperformance today announced that it has been named a platinum partner…
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Announcements
Kore.ai Named A Leader in Conversational AI For Customer Service, Q2 2024 Analyst Evaluation
Report states that Kore.ai leads the way in the use of LLMs and GenAI for conversational AI and puts modern AI to…
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Announcements
Kore.ai’s Research Reveals Historic Shift as Contact Center Agents and Consumers Increasingly Prefer AI-Driven Solutions
Orlando, FL – May 7, 2024 – Kore.ai, a leader in enterprise conversational and generative AI platform technology, has unveiled its annual…
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News
The Expanding Role of GenAI in Enhancing Customer Experience and Operational Excellence
Serkan Ibrahim Vice President-Europe, Kore.ai It’s no secret that ChatGPT and Large Language Models (LLMs) are taking the world by storm, but…
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Announcements
Kore.ai Unveils New XO Platform V11.0 to Accelerate AI-Automated Business Interactions
The latest platform upgrades help elevate effectiveness and results while reducing costs ORLANDO, Fla., April 17, 2024 — Kore.ai, a leader in…
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News
Kore.ai Rallies 200+ Leading Companies to Discuss AI Advancement and Driving Results
Unveils Latest Innovations and Strategies at Kore.ai Konversations 2024 to Unlock Business Value at Scale ORLANDO, Fla., Apr 10, 2024 — Kore.ai,…
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News
Conversational AI key to South American cosmetics giant Belcorp’s sales strategy
By Gary Flood Mar, 2024: In an article, Venkat Gopalan, CDO and CTO, Belcorp talks with Gary Flood on Belcorp’s major commitment…
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News
Impactful AI Takes Strong Focused Leaders On A Mission
By Dean DeBiase Mar, 2024: Dean DeBiase of Reboot Chronicles interview with Raj Koneru Founder CEO Kore.ai to understand how Raj created…
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News
Kore.ai on the CNBC TV18 special program Startup Street
By Ritu Singh February, 2024: Kore.ai is on the Startup Street programme hosted by CNBC TV18 featured our Raj Koneru, CEO talking…
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Announcements
Kore.ai Secures $150 Million Strategic Growth Investment to Drive AI-powered Customer and Employee Experiences for Global Brands
Led by FTV Capital, with participation from NVIDIA and existing investors, funding will further solidify Kore.ai’s leading position in explosive advanced AI…
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Kore.ai Named a Leader in The Forrester Wave™ for 2024
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