Use Case: 24×7 User Assistance

Industry: Media & Entertainment

Function: Support


  • Media & Entertainment industry (especially on-demand services) cannot predict the ideal time when their content is consumed
  • Many a time their website/apps are accessed during odd hours, assisting users at these times can be a business challenge


  • Virtual assistants are smart and can service customers 24×7 and for 365 days, without requiring downtime.
  • These can intelligently interact with customers during these odd hours and quickly provide an exemplary resolution


  • It results in a 4X improvement in customer experience 
  • Engagement with the content will also rise by 35%

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