Use Case: 24×7 User Assistance
Industry: Media & Entertainment
- Media & Entertainment industry (especially on-demand services) cannot predict the ideal time when their content is consumed
- Many a time their website/apps are accessed during odd hours, assisting users at these times can be a business challenge
- Virtual assistants are smart and can service customers 24×7 and for 365 days, without requiring downtime.
- These can intelligently interact with customers during these odd hours and quickly provide an exemplary resolution
- It results in a 4X improvement in customer experience
- Engagement with the content will also rise by 35%