Use Case: Fetch Equipment Information

Industry: Manufacturing

Challenges:

  • Employees working in factories spend a notable piece of their time to find specific information from the entire manual of the equipment
  • There is a delay to access the related documents, especially when they do not have to detach remotely

Solution:

  • Kore.ai’s virtual assistants turn static frequently asked questions (FAQ) text into an intelligent, personalized conversational experience
  • It extracts the FAQs and other vital information directly from the manual
  • The intelligent virtual agent can connect to the ERP system to fetch the product-related information

Benefits:

  • Employee experience gets enhanced as they can access the back-end systems and perform related actions
  • They do not have to take out time from the workday to search relevant documents
AI-powered chatbot for manufacturers

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