With the Kore.ai Platform, developers can define when the chatbot will remember and use contextual data, either in the short term or long term, to best meet enterprise objectives, steer intelligent dialogue, and promote user convenience.
The chatbot developer defines a period of validity for the contextual information to persist, including:
- Short lived, or contextual information that expires once a session ends
- Long lived, or contextual information that expires after a pre-defined period of time
Since the Platform stores all field information provided by each user, the chatbot can automatically remember for how long to keep that information based on the developer’s defined period of time.