makes contact-center interactions as efficient as possible
Whether it’s a voice channel, chat channel, email or other digital channel, SmartAssist offers a breakthrough customer experience and drives automation through the enterprise. Deploy SmartAssist with the intelligence and ability to resolve customer inquiries in the appropriate channel and scale this intelligence over time leveraging Kore.ai’s best-of-class conversational AI.
that truly delights customers
Define use cases within SmartAssist and build automation flows on top of Kore.ai’s industry leading platform. From routine questions to complex conversational flows, provide your customers with a phenomenal conversational experience.
Execute the use case with a fully automated dialog or a single response FAQ resolving the issue without agent intervention.
Transfer to Agent
Transfer the use case to an agent with the right skills to handle it. Provide the customer with optional defection to chat/email to optimize agent loads.
Deflect to Chat
Elegantly direct certain use cases to chat/email based support when that channel will provide the best experience to the customer.
that creates a breakthrough experience
Use Kore.ai’s easy-to-use tool and no-code interface to construct and configure sophisticated dialog flows. Built-in features like hold and resume, sub-intents, entitiy amends and more make geting up and running a breeze.
by use case for an ideal experience
Deflecting a customer to chat or email is setup at the use case level in SmartAssist. For example updating a home address delivers an optimal experience via chat or email. Provide deflection options when it makes sense and keep the customer experience simple.
Build full conversations with contextual intelligence and backend integrations.
Build out complex knowldge graphs with nodes and branches to handle a large number of FAQs
Customize default flows and dialog messages to match the desired style and personality.