Kore.ai Experience Optimization (XO) Platform v10.0 Release
Offers improved extensibility, continuous improvement and LLM and generative AI technologies.
Conversation Designer
Helps you design user-assistant experiences to replicate human-like conversations. Enable your business teams to design non-linear, complex conversations and automatically convert them into executable dialog flows without writing any code.
Design Natural Conversation Flows
Interactive storyboard helps you design conversations between user and bot in the most natural way. Build scenes, design stories, use step-by-step workflows to create a comprehensive conversation blueprint with inter-linked paths.
Auto-Generate Dialogs
Simplify the development. In addition to designing the experiences, the conversation designer automatically converts your user-bot conversations into executable dialog tasks allowing you to expedite the development process.
Enrich Conversation Experience
The predefined templates help you enhance the visual aspects of your VA’s responses without coding or AI expertise. Improve user engagement with rich message content, and tools including carousels, buttons, quick-replies, lists and attachments.
Visualize Key Events
Manage and organize complex conversations using a visual timeline. Mark key sections using hashtags to define the intent scope and annotate sections to better understand the conversation flow.
Brand your Virtual Assistant
Your virtual assistants are an extension of your brand. Uphold your branding standards and guidelines by easily applying logos and images and personalizing the visual identity of your virtual assistant.
Test-Run your Conversation Flow
Simulate the real-time design experience. An interactive web link allows you to share the prototype with stakeholders to collaborate and request feedback.
