An Enterprise-grade
Kore.ai Virtual Assistant Platform:
One platform for all your enterprise virtual assistant needs
Kore.ai Virtual Assistant Platform offers a unique blend of conversational AI and digital user experience. The low-code virtual assistant platform provides a secure, scalable, and superior end-to-end solution to design, build, test, and deploy AI-powered virtual assistants.
The platform’s key components include:
- Conversation Designer
- Task Execution Framework
- Digital Views
- Natural Language Processing Engines
- Omnichannel
- Enterprise-grade Compliance Controls
A Robust, Flexible and End-to-End Virtual Assistant Platform
Conversation Designer
Conversation designer is the simplest and most natural way to design a virtual assistant. Using the conversation designer you can:
- Design and capture complex business requirements and use-cases
- Design the conversation by simply entering bot-user messages
- Examine the various paths the conversation can take
- Inter-link paths in a scene to represent various alternate flows of the conversation
- Add notes to describe or explain a particular path or message
- Mark crucial states in the conversation using either predefined hashtags or custom tags in the storyline
- Understand how different conversations are linked
Conversation Designer provides a single instance where all relevant stakeholders can interact and work together on designs, commenting on portions of the project, assigning related tasks, and adding notes if needed – enabling better collaboration and information dissemination.
Task Execution Framework
The Kore.ai Virtual Assistant Platform provides a complete set of features and capabilities for building virtual assistants to satisfy business requirements. The task execution framework of the platform is equipped to accommodate standard and custom integrations to nearly all existing systems to fulfill workflows.
Using this framework you can:
- Design logic-driven business processes
- Trigger multi-pronged system-to-system workflows
- Modify and post information in enterprise systems
- Pull reports
- Get timely and relevant alerts
- Answer FAQs
Digital Views
Unlike regular chat or messaging app-based interactions, digital views provide an appealing and intuitive interface to boost user engagement. It caters to the requirement of a modern user i.e the simplicity of chat applications along with appealing and intuitive user interface. To boost engagement with such next-gen users, Kore platform strives to implement digital experiences within interactions.
The digital views of Kore.ai Virtual Assistant Platform:
- Has a unique blend of conversational experience and digital user experience (UX)
- Provides a rich set of inbuilt widgets libraries for a proactive display of information
- Supports a variety of templates that can be readily used to develop bot responses
- Has a UI form designer that provides all the required components needed to develop virtually any form
Natural Language Processing (NLP) Engines
Users naturally tend to use different types of words, syntax, and styles. An intelligent, well-trained, conversational virtual assistant of Kore.ai is able to account for these nuances while understanding the intent and context of a user’s request.
The Kore.ai Virtual Assistant Platform uses three NLP engines to ensure high accuracy in processing user’s inputs:
- Fundamental Meaning (FM) engine that uses semantic rule and language context. It considers parts of speech and inbuilt concepts to identify each word in the user utterance and relate it with the intents the virtual assistant can perform. It creates a form of the input with the canonical version of each word in the user utterance
- Machine Learning (ML) engine that uses statistical modeling and neural networks.to train an intent prediction model from a set of sample sentences for each intent.The ML model evaluates all the training utterances against each bot task and plots them into one of these quadrants of the task: True Positive (True +ve), True Negative (True -ve), False Positive (False +ve), False Negative (False -ve)
- Knowledge Graph (KG) engine that uses bot ontology. This model enables you to create a hierarchical structure of key domain terms and associate them with context-specific questions and their alternatives, synonyms, and machine learning-enabled classes
- Ranking and Resolver Engine that determines the winning intent
Omnichannel
Make your virtual assistants available on channels where your customers and employees are. Virtual assistants built on our platform can:
- Be easily enabled on over 30+ channels with few clicks
- Continue the same conversation across channels in multiple languages
Security and Compliance Controls
Deliver enterprise-grade security, scalability, and extensibility in your virtual assistants. Our platform enables you to handle and control the entire enterprise virtual assistant development life cycle, including support for multi-developer collaboration, the ability to maintain multiple versions and environments, maker-checker processes, and more.
Kore.ai Virtual Assistant Platform supports the following enterprise features:
Security and Compliance Controls
Deliver enterprise-grade security, scalability, and extensibility in your virtual assistants. Our platform enables you to handle and control the entire enterprise virtual assistant development life cycle, including support for multi-developer collaboration, the ability to maintain multiple versions and environments, maker-checker processes, and more.
Kore.ai Virtual Assistant Platform supports the following enterprise features:
Learn More about Kore.ai Virtual Assistant Platform
