One platform
Kore.ai Virtual Assistant Platform
An enterprise-grade low-code/no-code platform
Kore.ai Virtual Assistant Platform offers a unique blend of Conversational AI chat interface and Digital User Experience. The low-code virtual assistant platform provides a secure, scalable, and superior end-to-end solution to design, built, test and deploy AI-powered virtual assistants.
The platform’s key components include:
- Task execution and integration framework
- Runtime execution with proprietary middleware
- Natural language process and intelligence engines
- Enterprise-grade security and compliance controls
- Intelligent conversational IVR
Kore.ai Enterprise-grade Virtual Assistant Platform
A robust and flexible end-to-end enterprise-grade virtual assistant solution. The platform’s key components include:
Design & Develop
Intuitive UI helps developers and non-developers to build their virtual assistants for different channels and language of their choice. Our virtual assistant platform offers powerful, easy to use bot building capabilities for developers and business owners to develop conversation AI-powered chatbots.
Explore
Task
The chatbot development process starts with one primary effort – figuring out what you want your bot to do. The Kore.ai Bots Platform provides five different types of tasks that give your bots a purpose. Know more
Dialog Builder
The Kore.ai Dialog Builder enables business users as well as developers to build context-aware, rich messaging, enterprise-grade conversational flows without writing code. Know more
NLP
Kore.ai’s multi-pronged approach to Natural Language Processing (NLP) detects the intent of the user and entities with very high accuracy by processing the user input against three different engines. Know more
Training
Access comprehensive training tools and processes to improve the learnability, usability, and performance of your bots. The Kore.ai platform uses three NL engines, each with their own training specialties.Know more
Analyze and Learn
Kore.ai enables you to perform root cause analysis on various failure scenarios so you can improve bot performance and accuracy via targeted bot learning. Know more
Multilingual
The Kore.ai platform allows you to create multilingual bots that speak to users in their native tongue, eliminating language barriers and making the localization process easier, more effective. Know more
Universal Bot
Kore.ai Bots Platform enable developers to create a Universal bot and link individual (standard) bots to it. Universal bot provides a consistent experience to users in terms of discovering information and performing tasks. Know more
Smart Bots
Kore.ai Smart bots are based on the concept of the Object Inheritance Model. Enterprises can build a centralized bot that can be inherited as a child bot by individual teams that are separated by function or geography.Know more
Knowledge AI
Kore.ai Knowledge AI extraction engine allows you to quickly and easily extract and synthesize information and use that to train bots that answer FAQs automatically and intelligently. Know more
Auto Dialog Generation
Kore.ai accelerates the bot building process by enabling you to perform intent discovery on transcripts to create dialogs that match the flow of natural, human conversations.Know more
Intelligence
Enable virtual assistants to understand complex human conversations and understand emotions. Kore.ai’s platform understands context deeply, deciphers multiple nested intents and sub intents, remembers and learns, and understand emotions to deliver more human-like interactions.
Explore
Dialog Management
Kore.ai helps you build bots that can manage simple and complex dialog flows can learn from, contextualize, and remember conversation data to handle interruptions, execute transactions, and complete tasks – all without writing a single line of code. Know more
Context Management
Kore.ai helps you build intelligent chatbots that can leverage relevant data that come from user inputs, API responses, sessions, and more – with little coding. You can create context-aware bots that can follow conversation history, harvest and harness information from 3rd-party systems. Know more
Sentiment Analysis
Kore.ai’s platform intelligence allows our bots to analyze the emotional state of users and callers, modify their behavior to provide excellent service, and provide your business with valuable and timely information. They also provide real-time customer feedback, and can seamlessly transfer conversations to human agents based on your preferred escalation logic. Know more
Enterprise
Deliver enterprise-grade security, scalability, and extensibility in your virtual assistant platform. Our platform enables you to handle and control the entire enterprise virtual assistant development life cycle, including support for multi-developer collaboration, the ability to maintain multiple versions and environments, maker-checker processes, and more.
Explore
Integration
The Kore.ai platform provides a standardized integration methodology and framework that reduces operational complexity and allows you to quickly and seamlessly connect your bots to virtually any enterprise system. Know more
Security
Kore.ai is dedicated to providing our customers with best-in-class security, compliance, and data protection and a platform that is backed by hardened infrastructure.We embed security, resiliency, and redundancy deep into our platform. Know more
Scalability
The Kore.ai Bots Platform supports horizontal scaling, enabling you to add additional servers, increase capacity, and facilitate high throughput operations. Hosted on AWS or Azure, the platform allows you to scale up and scale down per your business requirements. Know more
Deployment
The Kore.ai Bots Platform can be deployed on-premise for maximum control, to the cloud for fast time to value and flexibility, or through a hybrid model that supports a variety of deployment scenarios. Know more
Bot Admin
Koro.ai provides centralized user and bot management that provides total control, all from a single, comprehensive dashboard to administer all your bots. This streamlines the bot development lifecycle, making it easier than ever to maintain healthy bots, and that ensure positive, secure user experiences. Know more
Analytics
Kore.ai’s bot-powered analytics help drive your business forward. You can get real-time, actionable insights with all the data and visualization tools you need to measure and analyze your bot from a centralized dashboard. Know more
Open & Extensible
Kore.ai provides secure access to key bot development and account management activities and tools via APIs. The platform is robust and customizable enough to meet virtually any business need. Know more
Virtual Assistant Life cycle Management
Kore.ai provides an agile deployment environment and flexible management of new IVA versions, bug fixes, customizations, and localizations.It also provides the ability to manage development lifecycles across various dev, test, and production environments and a sandbox runtime environment to test bot configurations. Know more
Contact Center AI
Make your contact center intelligent with conversational IVR. Kore.ai’s conversational IVR technology significantly increases customer engagement and improves agent productivity. Virtual assistants built on our platform can be easily integrated with virtually any conversational IVR by simply enabling an IVR channel for your virtual assistant.
Explore
Conversational IVR
Kore.ai renders a conversational makeover to your traditional IVR system by integrating intelligence components and human-like conversation capabilities into your architecture strategy. Customers get convenient, personalized, and frustration-free self-service that rarely requires a live agent, allowing you to minimize churn, maximize labor productivity, and save money. Know more
Agent Assistants
Kore.ai agent assistants act as personal assistants for your agents and reps. They work side-by-side with your teams, assist agent workflows by automating routine post-call functions, and give agents the information they need, when they need it. Know more
Agent Transfer
Kore.ai’s Agent Transfer virtual assistants can handle any triage or escalation scenario with ease – without losing the human element by automating first-line customer support and lead gen with bots that can seamlessly hand off dialogs, based on conversation context, to human agents in real time. Know more