The report, ‘Conversing with AI – IVA Market Report 2019’, investigates the state of IVA market in terms of adoption by geographies, industries and business functions, and provides an overview of the chief characteristics of solutions being currently offered by the main vendors in this space.
IVAs are AI-powered conversational bots that can be deployed across various enterprise functions such as contact center, F&A, HR, IT and helpdesk.
Kore.ai has been featured for offering “an all-in-one chatbot platform (as a service) and cutting-edge smart technology for enterprises to build and deploy out-of-the-box or completely customized chatbots for their customers and workforce”.
Detailing the key developments in the IVA space, the report states: “In the last 12-14 months, the market has witnessed a gradual shift from rule-based solutions to AI-driven IVA solutions, which come with enhanced capabilities for solving much more complex interactions such as sales and marketing, payment collections, employee support, and customer acquisition and retention. IVAs can enhance the overall customer experience, and significantly change the face of front-office operations for enterprises, with increased collaboration with human agents enhancing their efficiency.”
Commenting on the development, Kore.ai Founder and CEO Raj Koneru said: “We are glad to have been featured in this report. We believe 2019 will be the year of Conversational AI, and this latest research from Everest further substantiates the fact that adoption of AI-powered conversational solutions is on the rise across industries. Growing sophistication of technologies such as cognitive AI, deep learning and NLP is driving a much faster evolution and adoption of conversational AI solutions and platforms, with increasing richness of enterprise-grade features. Through our platform’s latest release 6.3.0, which is available for all our existing and new customers, we have significantly raised the bar for a truly enterprise-grade conversational AI platform that helps create intelligent enterprises.”
Kore.ai is crafting new solutions that suit specific vertical requirements across enterprises in line with the needs of the market, Raj cited. “More than 75 of the Global 2000 companies and an increasing ecosystem of bot developers will get benefited with this new release,” he observed.
Major Enhancements in Kore.ai Bots Platform 6.3.0
Kore.ai has also made its platform more open and extensible with features for efficient integration with global enterprise systems. The company has exposed new APIs on its platform, using which developers and customers can improve bot performance, impart training and manage bot lifecycle in a much more convenient and seamless manner.
The new set of APIs allows developers to easily import and export bot definition, dialog definition, Knowledge Graph and machine learning utterances. They can trigger bot training and enforce bot-level management by assigning roles for developers. In addition, with APIs for DevOps management now exposed, platform users will get a better overview of the enterprise release management process.
The other major enhancements in the release relate to dialog tasks, language support, bot training and IVR among others.
Kore.ai is a preferred conversational AI partner for the Global 2000 companies. It provides an enterprise-grade, end-to-end conversational AI platform available on-premise/cloud for building secure, smart, conversational and quick-to-market bots. Kore.ai partners with leading ISVs and global system integrators for helping companies meet their digital transformation needs leveraging the power of enterprise chatbots.
Kore.ai has repeatedly won global analyst acclaim, and was most recently featured in Gartner Market Guide 2018 for Conversational Platforms and IDC Innovators: Conversational AI Software Platforms 2018.