Improved Customer and Employee Experiences
with AI-powered virtual assistants
Create Virtual Assistants Rapidly
using cutting-edge technologies such as Large Language Models (LLMs) and Generative AI.
Our no-code platform reduces reliance on developers and provides comprehensive tools for the entire life cycle of virtual assistants, from design and building to training, testing, deployment, and analysis. Efficiently automate conversations through voice and digital channels, all in one place
Conversation Designer
The Most Natural Way
to design and build conversations
Conversation Designer is the easiest way to design a virtual assistant. With the conversation designer, you can:
- Design and accurately capture complex business requirements and conversational use-cases
- Design the conversation by simply entering bot-user messages
- Examine the various paths the conversation can possibly take
- Understand how different conversations are interlinked
Dialog Builder
Simple Visual Builder
with drag-and-drop interface
The Virtual Assistant Builder provides fundamental components to support the entire virtual assistant development process. You can now design, build, train, test, and deploy fully functional virtual assistants using the Kore.ai Experience Optimization (XO) Platform. Powered by AI and advanced NLP, virtual assistants built on the Kore.ai XO Platform understand, predict, and process user requests with a high level of accuracy.
NLP Engine
ML + 2 Engine
for superior intent recognition
Users have non-linear conversations using different words, syntax, and styles. A well-trained conversational virtual assistant can understand these nuances and identify the intent and context of the user’s request. The XO Platform uses three innovative NLP engines to achieve high accuracy in processing user inputs:
- Fundamental Meaning (FM) – Semantic rules and language context
- Machine Learning (ML) – Statistical modeling and neural networks
- Knowledge Graph (KG) – Ontological approach
Contextual Intelligence
Human-Like Conversations
with platform’s sophisticated capabilities
The platform enables businesses to create sophisticated conversational capabilities by automatically handling digressions, interruptions, contextual intents, and input corrections. It not only understands the context but can also personalize the experience based on the user’s profile, persona, and past interactions. The platform’s contextual intelligence capability includes handling conversation interruptions with hold and resume behavior, multilevel sub-intents, inappropriate inputs, and conversational digressions.
Omnichannel
Stay-in-Touch
with users anywhere, anytime
Virtual assistants built on the platform can be reached through various channels where your customers and employees are located. These assistants can:
- Easily be enabled on over 40+ voice and digital channels with just a few clicks
- Continue the same conversation across channels and in multiple languages
Digital Views & Forms
Enhanced User Experience
with UI-rich elements
Unlike regular chat or messaging app interactions, Digital Views provide an attractive and intuitive interface to increase user engagement. The digital views offered by the Kore.ai XO Platform include:
- A mix of conversational and digital user experiences
- Rich set of inbuilt widgets libraries for information delivery
- Pre-built templates to develop virtual assistant responses
- Drag-and-drop tools to build UI-rich forms
Enterprise
Enterprise-Grade Features
for quick and easy deployment
Provide secure, scalable, and extensible virtual assistants for your business. The XO Platform enables you to control the entire virtual assistant development process, including support for multi-developer collaboration, multiple version and environment management, maker-checker processes, and more. The Kore.ai XO Platform includes the following
No-code Builder
Optimize Experiences and Automate Interactions Right Now!
Are you a non-developer, business user, or non-data scientist looking to build and deploy AI-powered virtual assistants and process assistants? The Kore.ai XO Platform offers no-code tooling capabilities, allowing you to reach your goal without writing any code.
With its drag-and-drop interface, UI-based training module, and pre-built templates, the platform is the perfect solution for you to begin your conversational AI journey right away.
Documentation
Learn all things about Kore.ai XO Platform
It is one place for you to learn all things about virtual assistants and process assistants with in-depth descriptions, how-to guides, API repository and explanatory videos.
Academy
Get trained and certified on Kore.ai XO Platform
Learn the best practices to implement conversational AI projects within your organization. Attend the expert training session and get rewarded with Basic and Advanced certification.
Marketplace
Accelerate your conversational AI projects
Leverage pre-built templates from the Kore.ai Marketplace. Import and edit these assistants to meet your business requirements, thus saving significant time and effort.
Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
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