Bring Enterprise Systems and Apps Together
with ready-to-use integrations
Integration Features
Boost Productivity and Foster Teamwork
by integrating and smoothly transferring information between applications and systems
Kore.ai XO Platform supports open architecture and features over 75 pre-built integrations. Quickly set up and tailor these processes to your needs. The platform also offers integrations with well-known contact center software, external natural language processing, business applications, industry tools, robotic process automation, and more.
Get the guide that details the full integration capabilities of the Kore.ai XO Platform.
Virtual Assistant Integration Framework
for seamless connections between enterprise systems
The average enterprise uses almost 500 apps and systems. They leverage REST & SOAP APIs for integration and use various authentication mechanisms to protect these APIs.
The platform provides a comprehensive integration framework to orchestrate, authenticate, and transport applications with multiple communication protocols or technologies. It eliminates the need to write code. The custom and pre-built integration capabilities significantly reduce virtual assistant development time and cost.
Enterprise Applications
The API integration framework enables integration with systems of record (SOR). It allows assistants to push and pull data and knowledge from commonly used enterprise apps like Salesforce, Zendesk, ServiceNow, and more.
On-Premise Systems
Cloud connector enables integration with enterprise systems that reside behind your firewall. The agent facilitates secure data exchanges between on-premise systems within your intranet and Kore.ai cloud-based infrastructure.
IVR & Agent Software
The platform enables integration with both cloud and traditional IVR systems and leading agent software. So you can deliver more human-like voice and chat customer support, seamlessly transfer conversations to agents, and more.
Prebuilt Integrations
Improved Interoperability
with pre-built workflows for common solutions
Reduce dependency on skilled IT staff and empower your business users to configure IVAs quickly. The XO Platform now includes prebuilt 75+ workflow integrations with popular business applications like Salesforce, Zendesk, ServiceNow, and others. The low-code integrations come with a full conversation flow, including the entities, API integration, and response mapping. The platform also includes prebuilt integrations with popular contact centers systems like Genesys, Nice, Zendesk, and others for a seamless hand-off.
Choose Your Own NLU (CYON)
Freedom to choose NLU
with seamless third-part NLU integration
Are you migrating from a different platform to the Kore.ai XO Platform? This one’s for you! You can now start using external NLU data within the XO Platform and quickly migrate the training. It will save you a significant amount of time and effort.
RPA Integration
The platform has forged a partnership with popular RPA tools like Ui-Path, Automation Anywhere, BluePrism and has tested the integration with the latest version of their platforms. Virtual Assistants built on the Kore.ai Experience Optimization Platform converse with users in natural language and make required API calls with the RPA platforms asynchronously to trigger the RPA jobs.
Enhance the Virtual Assistant Capabilities with Powerful Integrations
Integrations
API Request Chaining
Request chaining is a process that allows you to execute multiple requests together in a single batch. Make API calls to web services to initiate tasks and request data, where every executed request extracts and uses values from the previous request. A request chain consists of API requests and pre and post-processors.
Request Processors
Use pre-built or custom processors to manipulate data collected in a user session before, during, and after an API request is made to a web service.
Manage input parameters and values from session variables before making an API request and access payload response keys from an API request after making a call.
Integrated System Authentication
The platform supports multiple authentication models to validate user identity and access before the assistants can deliver alerts or take actions against integrated systems, including Basic Auth, OAuth v1, OAuth v2, OAuth v2 Password Grant Type, API Key.
Enable one authentication profile across all assistants and tasks for rapid deployment.
Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
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