Build a Multi-faceted, Sophisticated Virtual Assistants

with the no-code tool

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Conversational Builder

User-friendly Interface and Tools

fueling multi-User, multi-Step business workflows

Kore.ai’s Experience Optimization (XO) Platform offers a user-friendly, code-free solution for designing and setting up intricate dialog flows and effortlessly interfacing with your organization’s systems.

With the XO Platform, numerous options are available for constructing intents and creating workflows, making it easily accessible for all users.

Learn More About Dialogs

Auto-Generate Dialogs

Streamlining development with our Conversation Designer tool. Automatically generate usable dialogs and collaborate with other analysts.

Drag-and-Drop Interface

Empowering business users to build sophisticated virtual Assistants. An interface that allows for easy dragging and dropping, with an endless canvas.

Intent Discovery

Analyzing chat and voice transcripts to create dialogs. Examine past chat and voice interaction transcripts to identify patterns and topics and create dialogs.

Storyboard

Revolutionize Conversation Design

using the XO Platform inbuilt conversation designer

Create user and Intelligent Virtual Assistant (IVA) experiences that mimic human-like conversations with ease. Empower your business teams to build complex, non-linear, and multimodal conversations without writing any code.

Download Conversation Design Brief

Dialog Creation

Auto-Generate Dialogs

and streamline the development process

In addition to designing the user experience, the conversation designer automatically converts your user-IVA conversations into executable dialog tasks to simplify the development process.

BUILD SCENE Design Natural Conversation Flows

PREDEFINED TEMPLATES Enrich Conversation Experience

PREVIEW MODE Test Run Your Conversation Flow

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Achieve Limitless Innovation

with a no-code interface and unlimited canvas

The Kore.ai XO Platform Dialogue Builder provides a distinctive and intuitive interface for constructing intricate, multi-step conversations without the need for coding. It is perfect for both business users and skilled developers, as it offers a wealth of tools and a simple configuration setup.

Conversation-First Approach

Visualizing, Collaborating, and Building

intelligent virtual assistants for every use case

Automatically transform your storyboard scenes into Dialog Tasks. The Kore.ai XO Platform provides a standardized method for conversation designers (or business analysts) and developers to construct dialogues collaboratively.

How to Use Dialogs and FAQs

Auto-Sync

Bi-Directional Sync

for improved collaboration

Maintain real-time synchronization of dialogs and conversations automatically. Business and technology teams can now collaborate on a shared workspace, removing the requirement to convert specifications into system workflows manually.

Download XO Platform Architecture Guide

Auto Sync Bi Directional Sync For Greater Collaboration

Ready To Go Building Blocks Expansive And Powerful Nodes

Node Panel

Ready-to-Use Building Blocks

for handling various conversations

Construct powerful dialog flows using nodes. Simply drag and drop nodes to build back-and-forth conversations with your users. Available nodes include logic nodes, message nodes, confirmation nodes, and more.

Explore Nodes

User Intent Node

Tackle any direction user conversation might take within the primary interaction

Dialog Node

Start a new dialog task within an existing dialog task as user intent changes.

Entity Node

Extract relevant information from the user’s request, either using predefined or your own entity type

Form Node

Capture inputs through UI-rich, user-friendly digital forms seamlessly integrated within the conversation

Logic Node

Define complex transition conditions and use context to navigate complex user requests

Message Nodes

Deliver well formatted responses to the user queries

Confirmation Nodes

Prompt the user for a simple yes or no to help further the conversation

Bot Action Nodes

Act on user request and data using a collection of Service, script, webhook, or logic nodes

Service Nodes

Add an API service to make REST or SOAP requests to third-party web services

Script Node

Embed code into your dialog tasks to act on user input before invoking downstream actions

Agent Transfer Node

Seamlessly transfer communications, along with the history from the virtual assistant to a live agent.

Webhook node

Capture data from real-time events to provide real-time updates to users for subscribed messages

Component Reusability Build Once Use Many By Repurposing Components

Platform API Orchestration Connect Backend Systems

Intent Discovery

Develop IVAs from Transcripts

by processing the historical conversation data

Make use of historical call transcripts efficiently. Speed up IVA development by processing previous customer interactions. Identify topics from chat/call transcripts between users and agents, extract intents and entities. Review the conversations and add new intents to the IVA or train existing intents.

Start Building Intelligent Virtual Assistants without Coding

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Digital User Experience

Next-Gen User Experience

across conversational and digital interfaces

Engage your customers and differentiate your service through proactive updates. Use Digital Views from the Kore.ai XO platform to design interactive components, panels, or widgets to present relevant information to your customers.

Your customers can interact with your virtual assistant either in conversation mode with a text-only interface or get the required information from the widgets.

A optimum blend of conversational and digital user experience (UX)

Present information in visually stunning components like forms, charts and more

Easy-to-develop form builder to efficiently capture user inputs

Amplify Enagement

with intuitive user interface

Proactively interact with your users by building digital views. Create panels for critical tasks and add interactive widgets to display important, relevant and timely information. The Kore.ai XO Platform offers a set of built-in widgets such as headers, lists, charts, and graphs to provide the user with a rich visual experience.

Deliver a memorable experience to your user by allowing them to interact with your virtual assistant in conversation mode or directly get the required information from the widgets.

Provide Convenience

with a single interface to capture inputs

Digital forms simplify interactions by capturing user information instantly. The platform offers a drag-n-drop form builder with easy-to-use components like dropdowns, labels, tooltips, separators and effortlessly add these forms into your dialog flow. Customize the digital form to reflect your brand identity.

Let users invoke the form either through conversation flow or the panel. Further, define rules for input validations and visibility suiting your use case.