Extensible and customizable platform
to meet every enterprise need
The Kore.ai Experience Optimization Platform with open and extensible architecture allows enterprises to integrate external resources like NLP services, custom channels, speech recognition engines, and analytics tools without the need for extensive development effort and time.
The platform provides APIs for granular control over all messages that flow into and out of the platform. Further, it is robust and customizable enough to meet virtually any business need.
The platform provides secure access to crucial development and account management activities and tools via APIs. It authenticates all APIs using the JSON Web Token (JWT) mechanism. Key features and APIs include:
- Import and export of virtual assistants, variables, ML utterances, and roles.
- Fetching intent recognition results and scoring from NLP and ML engines
- Initiating ML and Knowledge Graph training and pulling the status of a training request
- Bringing detailed conversational history, with support for pagination and retrieving debug logs and changelogs
- Publishing assistants, assigning admin roles, and updating user access
- Publishing bots, assigning admin roles, and updating user access
Connect with virtually any external communication system/channel using a generic webhook integration. Use the standard request and response APIs provided by the platform to send and receive text messages.
- Agent Chat Integration: Integrate with the agent chat software of your choice, like LiveChat, Zendesk and more so you can seamlessly transfer conversations from virtual assistant to human whenever needed.
- Custom Analytics: Add custom events and tags to create an analytics dashboard that best fits your needs.
- Open APIs
The platform provides secure access to crucial development and account management activities and tools via APIs. It authenticates all APIs using the JSON Web Token (JWT) mechanism. Key features and APIs include:
- Import and export of virtual assistants, variables, ML utterances, and roles.
- Fetching intent recognition results and scoring from NLP and ML engines
- Initiating ML and Knowledge Graph training and pulling the status of a training request
- Bringing detailed conversational history, with support for pagination and retrieving debug logs and changelogs
- Publishing assistants, assigning admin roles, and updating user access
- Publishing bots, assigning admin roles, and updating user access
- Extensibility
Connect with virtually any external communication system/channel using a generic webhook integration. Use the standard request and response APIs provided by the platform to send and receive text messages.
- Agent Chat Integration: Integrate with the agent chat software of your choice, like LiveChat, Zendesk and more so you can seamlessly transfer conversations from virtual assistant to human whenever needed.
- Custom Analytics: Add custom events and tags to create an analytics dashboard that best fits your needs.