Careers at Kore.ai

Join our team and embark on a journey of growth.

Join the Best

Innovate with us

Be part of a disruptive team that’s redefining how conversational AI is helping enterprises become more intelligent. Some of the best brains in AI, NLP, Machine Learning, and a host of other cutting-edge technologies have already joined Kore.ai, contributing to a fast-paced work environment that allows them to think, innovate, accelerate and solve complex and exciting problems.

Software Engineering Manager

Location: Hyderabad

View More Details Apply now

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.

You can find full press coverage at https://kore.ai/press/

What you’ll Do

Build and grow your team with a strong focus on teamwork and culture.
Directly manage several software engineers by providing coaching, guidance, and mentorship.
Contribute in developing and driving a multi-year technology and organisational strategy.
Identify, propose, and drive initiatives to advance the technical skills, standards, practices, architecture, and documentation of our engineering teams.
Facilitate technical debate and decision making with an appreciation for trade-offs.
Attract, onboard, develop and retain diverse top talents, while fostering an inclusive and collaborative team and culture.
Continuously rethink and push the status quo, even when it challenges established ideas.

What You’ll Need

12+ years of experience in engineering.
5+ years of leading highly performant teams.
Experience in front end application development, ideally with Java Script and Node.js
Experience in at least one programming language (Java, Python, .NET etc.)
Experience in at least one relational database (SQL Server, Postgres, MySQL, etc)
Experience in WebServices with REST and SOAP.
Experience with AI, NLP, ML, Chatbots is a plus.
Experience with agile best practices to build a strong, efficient team.
Experience making architectural and design-related decisions.
Experience and vocation in managing and enabling people’s growth and performance.
Experience designing and building high-scale generalizable products with outstanding user experience.
Experience in hiring and developing engineering teams and culture and leading interdisciplinary teams in a fast-paced agile environment.
Ability to remain focused on outcomes, business impact and the customer experience – must have results-oriented, collaborative, pragmatic, and continuous improvement mindset.
Ability to communicate and collaborate across the wider organisation, influencing decisions with and without direct authority and always with inclusive, adaptable, and persuasive communication.
Analytical and decision-making skills that integrate technical and business requirements.

EDUCATION QUALIFICATION

Graduate in Engineering OR Masters in Computer Applications

AI Engineer

Location: Hyderabad

View More Details Apply now

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.ai/press/

RESPONSIBILITIES:

Train and fine-tune Language Models (LLMs) using appropriate ML algorithms and techniques.
Collaborate with cross-functional teams to understand project requirements and provide ML solutions accordingly.
Develop and maintain ML models, ensuring accuracy, scalability, and efficiency.
Conduct thorough analysis of large datasets, identify patterns, and extract meaningful insights.
Stay up-to-date with the latest advancements in ML techniques and tools, and apply them to enhance existing models.
Communicate findings and recommendations effectively to both technical and non-technical stakeholders.
Participate in code reviews, provide constructive feedback, and adhere to best coding practices.

MUST HAVE SKILLS:

Minimum of 2 years of practical experience in Machine Learning, with a focus on training models.
Strong proficiency in Python programming language and associated ML libraries (e.g., TensorFlow, PyTorch, scikit-learn).
Solid understanding of ML algorithms, such as deep learning, decision trees, clustering, and regression.
Familiarity with Natural Language Processing (NLP) techniques is a plus.
Excellent analytical skills, with the ability to derive insights from complex datasets.
Good communication skills, both written and verbal, to effectively convey technical concepts to diverse audiences.
Proven ability to work collaboratively in a team environment and meet project deadlines.
Strong problem-solving capabilities and a keen attention to detail.

EDUCATION QUALIFICATION

Graduate in Engineering OR Masters in Computer Applications

Release Manager (Senior)

Location: Hyderabad

View More Details Apply now

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact centre as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

With other offices in India, UK, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.

You can find full press coverage at https://kore.ai/press

POSITION / TITLE: RELEASE MANAGER

As a Senior Release Manager, you are responsible for coordinating and managing the release of software or product updates. You work closely with development teams, product managers, quality assurance teams, and other key stakeholders to ensure successful and efficient software releases to the cloud. To be effective in this role, you as a Release Manager should possess the skills such as Attention to detail, Risk Management, Change Management among others. In this role you are expected to use Jira and hence an advance knowledge on Jira software is ideal for this role.

RESPONSIBILITIES

Plan, coordinate, and execute releases for a multi-tenant Platform as a Service (PaaS) product across cloud, VPC, and on-premises environments.
Continuous improvement to streamline release management processes, policies, and standards and identify automation opportunities.
Create and maintain release schedules for bi-weekly patch releases and quarterly major releases.
Develop deployment instructions for upgrades across versions and collaborate with the DevOps team.
Conduct risk assessments and mitigate potential disruptions during release cycles.
Coordinate release readiness activities, including testing and validation.
Manage release documentation, including release notes and deployment guides.
Oversee smooth deployment of software updates across deployment models.
Monitor release progress and address issues and dependencies.
Communicate release status and potential impact to stakeholders.
Conduct retrospective soon after a release and draft action items to address improvement areas and track them to closure.

EXPERIENCE REQUIRED

5-7 Years of Experience in Change and Release Management and Jira.
Proven experience as a Release Manager in a product company.
Strong understanding of release management principles and best practices.
Superior knowledge of Agile and DevOps methodologies.
Proficiency in Jira and deployment automation frameworks.
Excellent project management and problem-solving skills.
Effective communication and collaboration abilities.
Attention to detail and commitment to quality.
Flexibility and adaptability in a fast-paced environment.
Continuous learning mindset.
Having ITIL certification in Service Management is an added advantage.

MUST HAVE SKILLS:

Jira Knowledge – Advanced skills including administration.
Agile knowledge – Scrum and/ or Kanban, SAFe
Certification in one of the following is a must:
- Scrum
- Kanban
- SAFe
A good understanding of ITIL v4 is a Must while having a certification is an added advantage.

EDUCATION QUALIFICATION

Bachelor’s degree in computer science engineering OR Master’s in computer applications

Release Manager (Junior)

Location: Hyderabad

View More Details Apply now

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact centre as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.ai/press

POSITION / TITLE: RELEASE MANAGER

As a Junior Release Manager, you will be responsible for coordinating the delivery of patches to our on-prem customers. You will be responsible to coordinate with all the key stakeholders and meet the deadlines to deliver the patches to our on-prem customers. A good understanding of Agile best practices is a must in your role.

RESPONSIBILITIES

Ensure the release schedules for bi-weekly patch releases and quarterly major releases are meeting the timelines.
Obtain signoffs from different stakeholders before the patch/ minor/ major releases.
Manage release documentation, including release notes and deployment guides.
Oversee smooth deployment of software upgrades across deployment models.
Monitor release progress and address issues and dependencies.
Communicate release status and potential impact to stakeholders.
Atlassian Jira administration
Coordinate release readiness activities, including testing and validation for on-prem customer defects.
Ensure stakeholder communication and track improvement areas to closure.

EXPERIENCE REQUIRED

1-2 Yearxperience in Jira.
Inclination towards Release Management subject area.
Strong understanding of release management principles and best practices.
Familiarity with Agile and DevOps methodologies.
Proficiency in Atlassian Jira
Possess good problem-solving skills.
Effective communication and collaboration abilities.
Attention to detail and commitment to quality.
Flexibility and adaptability in a fast-paced environment.
Continuous learning mindset.

MUST HAVE SKILLS

Jira Knowledge
Agile knowledge – Scrum and/ or Kanban
Certification in any of the following is an added advantage:
- Scrum
- Kanban
- ITIL v4

EDUCATION QUALIFICATION

Bachelor’s degree in computer science engineering OR Master’s in computer applications

DevOps Lead

Location: Hyderabad

View More Details Apply now

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact centre as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.ai/press

POSITION / TITLE: DEVOPS LEAD

This role will require you to work closely with the Engineering team to design, build, and maintain systems. This includes setting up monitoring solutions, configuring and adding new servers/services periodically, and maintaining existing and future custom application code and configuration. You will also regularly interface with developers and team members for capacity and architecture planning and make recommendations for improvements to the existing architecture. You will also participate in regular deployments of code updates.

RESPONSIBILITIES

Support the adoption of Continuous Delivery, Continuous Integration, Test-Driven Development, and Agile best practices, processes, and tools across cloud providers (AWS, Azure, GCP) & On-Premise
Design, implement, and migration of provisioning, build and release management processes to support development processes
Perform system build and release when assistance is required – this is key to identifying areas for improvement.
Ensure the uptime, availability, and proper performance of all components.
Periodic review of the systems in terms of vulnerability, capacity management
Ensure all the security best practices are implemented & followed by the team.
Mentor & train the team members.
Maintain knowledge base & the required documentation of all implementations.

EXPERIENCE REQUIRED

5+ years’ experience in a 24×7 high-availability production environment
5 + years of administration experience with development tools, like build automation, continuous integration, code analysis tools, deployment scripting as well as application and infrastructure monitoring
Unix/Linux operating system (including Shell, Perl or Python, or Ruby scripting) •
Previous experience in release engineering and/or configuration management
Excellent organizational skills, and oral and written communication skills
Good knowledge of the application / Infrastructure architecture
Excellent Knowledge of automated application deployments
Excellent analytical / troubleshooting skills from the application perspective.
Able to coordinate with the other teams/customer to analyze, fix & track the issues to the closure.

MUST HAVE SKILLS

Knowledge (and interest) of open-source build automation, continuous integration and code analysis, and monitoring tools
Knowledge of all cloud providers (AWS, Azure & GCP)
Knowledge of container orchestration (Docker, Kubernetes [EKS, AKS, OpenShift & on Premise] & the required automation for CI/CD using helm / other tools on both cloud & on-premise.
Knowledge of automated deployment scripting, tools, and techniques (Jenkins, Ansible, Terraform, Helm, etc.,)
Unix/Linux operating system
Knowledge of industry-standard security controls & compliance policies such SOC2, HIPAA, PCI, FedRamp, etc
Scripting – Shell, Perl, or Python
Able to work in shifts 24X7 on a need basis.

OTHER SKILLS WE’D APPRECIATE

Administration experience with Build Automation and Continuous Integration (CI) tools, such as Jenkins
Cloud Certifications in AWS, Azure / GCP
Experience in configuration and monitoring software like Icinga2, Nagios, or xymon, etc.

EDUCATION QUALIFICATION

Graduate in Engineering OR Master in Computer Applications

DevOps Engineer

Location: Hyderabad

View More Details Apply now

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact centre as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.ai/press

POSITION / TITLE: DEVOPS ENGINEER

RESPONSIBILITIES

Support the adoption of Continuous Delivery, Continuous Integration, Test-Driven Development, and Agile best practices, processes, and tools across cloud providers (AWS, Azure, GCP)
Perform system build and release when assistance is required.
Ensure the uptime, availability, and proper performance of all components 24X7
Ensure SLAs are followed for deployments & availability.
Monitor, report & track the issues for closure by coordinating with the required teams/customers.
Some after-hours work will be required from time to time.

EXPERIENCE REQUIRED

1+ years’ experience in a 24×7 high-availability production environment
1 + years of administration experience with development tools, like build automation, continuous integration, code analysis tools, deployment scripting as well as application and infrastructure monitoring
Unix/Linux operating system (including Shell, Perl or Python)
Previous experience in release engineering and/or configuration management
Excellent organizational skills, and oral and written communication skills
Good Analytical Skills / Troubleshooting skills
Able to coordinate with the other teams to analyze, fix & track the issues to the closure

MUST HAVE SKILLS

Knowledge (and interest) of open-source build automation, continuous integration and code analysis, and monitoring tools
Knowledge of automated deployment scripting, tools, and techniques
Unix/Linux operating system (including Shell, Perl or Python)
Able to work in shifts 24X7

OTHER SKILLS WE’D APPRECIATE

Administration experience with Build Automation and Continuous Integration (CI) tools, such as Jenkins
Experience in configuration and monitoring software like Icinga2

EDUCATION QUALIFICATION

Graduate in Engineering OR Master in Computer Applications

DevOps Security/Compliance

Location: Hyderabad

View More Details Apply now

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.ai/press

POSITION / TITLE: DevOps Security/Compliance

This role will require you to work closely with the Engineering team to design, build, and maintain systems. This includes setting up monitoring solutions, configuring, and adding new servers/services periodically, and maintaining existing and future custom application code and configuration. You will also regularly interface with developers and team members for capacity and architecture planning and make recommendations for improvements to the existing architecture. You will also participate in regular deployments of code updates.

RESPONSIBILITIES

Support the adoption of Continuous Delivery, Continuous Integration, Test-Driven Development, and Agile best practices, processes, and tools across cloud providers (AWS, Azure, GCP) & On-Premise.
Design, implement, and migration of provisioning, build, and release management processes to support development processes.
Perform system build and release when assistance is required – this is key to identifying areas for improvement.
Ensure the uptime, availability, and proper performance of all components.
Periodic review of the systems in terms of vulnerability, capacity management
Ensure all the security best practices are implemented & followed by the team.
Mentor & train the team members.
Maintain knowledge base & the required documentation of all implementations.

EXPERIENCE REQUIRED

5+ years’ experience in a 24×7 high-availability production environment
5 + years of administration experience with development tools, like build automation, continuous integration, code analysis tools, deployment scripting as well as application and infrastructure monitoring
Unix/Linux operating system (including Shell, Perl or Python, or Ruby scripting)
Previous experience in release engineering and/or configuration management
Excellent organizational skills, and oral and written communication skills
Good knowledge of the application / Infrastructure architecture
Excellent Knowledge of automated application deployments
Excellent analytical / troubleshooting skills from the application perspective.
Should be able to coordinate with the other teams/customer to analyze, fix & track the issues to the closure.
Experience in achieving security & compliance certifications such as SOC2, HIPAA, PCI, Fed Ramp, etc.

MUST HAVE SKILLS

Knowledge (and interest) of open-source build automation, continuous integration and code analysis, and monitoring tools
Knowledge of all cloud providers (AWS, Azure & GCP)
Knowledge of container orchestration (Docker, Kubernetes [EKS, AKS, OpenShift & on Premise] & the required automation for CI/CD using helm / other tools on both cloud & on-premise.
Knowledge of automated deployment scripting, tools, and techniques (Jenkins, Ansible, Terraform, Helm, etc,)
Unix/Linux operating system
Knowledge of industry-standard security controls & other compliance policies such SOC2, HIPAA, PCI, Fed Ramp, etc
Scripting – Shell, Perl, or Python
Able to work in shifts 24X7 on a need basis.

OTHER SKILLS WE’D APPRECIATE

Administration experience with Build Automation and Continuous Integration (CI) tools, such as Jenkins
Cloud Certifications in AWS, Azure / GCP
Experience in configuration and monitoring software like Icinga2, Nagios, or xymon, etc.

EDUCATION QUALIFICATION

Graduate in Engineering OR Master’s in computer applications

Product Manager (Airlines domain)

Location: Hyderabad

View More Details Apply now

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report. This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future.

We believe most, if not all, human-to-machine interactions can be automated for the greater good of our customers and their employees. Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees. We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions. At Kore.ai, you will enjoy success, develop your professional skills, and allow your career to thrive within a fast-growing business that is expanding its global team.

RESPONSIBILITIES

Define product features and functionality, and prioritize product roadmap.
Develop customer use cases, personas and scenarios and present solutions to clients
Work with Engineering teams to define product specifications and requirements.
Resolve day to day queries from development team based on knowledge of customer business
Scope and prioritize activities based on business and customer impact
Keep up-to-date with industry trends and advancements in various platforms that will need to be integrated with the solution.
Collaborate with cross-functional teams, including Sales, Marketing, Engineering, and Customer Support, to deliver successful products.
Lead product development efforts from ideation to launch.
Ensure demonstration platforms are up to date and relevant to customer requirements
Ensure product documentation is up-to-date and accurate.
Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT
Readiness to travel for short/long durations within North America and outside

EXPERIENCE REQUIRED

12+ years’ experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities.
Strong understanding of various Travel industry personas including booking, travel agents, Airport operations and Flight operations workflows and contact center agents.

MUST HAVE SKILLS

Experience with product lifecycle management.
Understanding of cloud based systems that support Amadeus/ Sabre APIs for booking and Flight ops tools
Good knowledge and understanding of software development and web technologies including JSON/XML and AI/ML, NLP
Experience in configuring products based on customer requirements
Ability to manage in a very fast paced environment with multiple high-level priorities
Enthusiastic, sees problems as opportunities, and proactively develops knowledge and skills needed
Excellent written and verbal communication skills
Develop Go-to-market materials in partnership with product marketing teams
Experience in conducting workshops, consulting sessions for customers
Skilled in creating presentations and presenting to various levels within the organization and to customers
Managing communications and expectations with customers, sales and engineering teams

OTHER SKILLS

Practical knowledge of agile/iterative development process preferred
Experience of working with teams across locations and time-zones
Knowledge of project management tools, such as Jira
Technical background with understanding and/or hands-on experience in software development
Experience of working with teams across locations and time-zones in global delivery model

EDUCATION QUALIFICATION

Bachelors in Engineering or Masters in Computer Applications
MBA preferred

Product Manager (Retail domain)

Location: Hyderabad

View More Details Apply now

RESPONSIBILITIES

Define product features and functionality, and prioritize product roadmap.
Develop customer use cases, personas and scenarios and present solutions to clients
Work with Engineering teams to define product specifications and requirements.
Resolve day to day queries from development team based on knowledge of customer business
Scope and prioritize activities based on business and customer impact
Keep up-to-date with industry trends and advancements in various platforms that will need to be integrated with the solution.
Collaborate with cross-functional teams, including Sales, Marketing, Engineering, and Customer Support, to deliver successful products.
Lead product development efforts from ideation to launch.
Ensure demonstration platforms are up to date and relevant to customer requirements
Ensure product documentation is up-to-date and accurate.
Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT
Readiness to travel for short/long durations within North America and outside

EXPERIENCE REQUIRED

12+ years’ experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities.
Strong understanding of various retail industry personas including store associate, store operations, distribution/warehousing, e-commerce and contact center agents.

MUST HAVE SKILLS

Experience with product lifecycle management.
Understanding of cloud based systems that support Order, Warehouse, and Inventory systems such as Manhattan, JDA, SAP or other industry specific systems.
Good knowledge and understanding of software development and web technologies including JSON/XML and AI/ML, NLP
Experience in configuring products based on customer requirements
Ability to manage in a very fast paced environment with multiple high-level priorities
Enthusiastic, sees problems as opportunities, and proactively develops knowledge and skills needed
Excellent written and verbal communication skills
Experience in conducting workshops, consulting sessions for customers
Skilled in creating presentations and presenting to various levels within the organization and to customers
Managing communications and expectations with customers, sales and engineering teams

OTHER SKILLS

Practical knowledge of agile/iterative development process preferred
Experience of working with teams across locations and time-zones
Knowledge of project management tools, such as Jira
Technical background with understanding and/or hands-on experience in software development
Experience of working with teams across locations and time-zones in global delivery model

EDUCATION QUALIFICATION

Bachelors in Engineering or Masters in Computer Applications

Partner Success Manager

Location: Hyderabad

View More Details Apply now

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.ai/press/

RESPONSIBILITIES

Collaborate closely with Marketing and Product to invite partners to webinars, ensure they attend and follow up to get them into the partner program.
Work cross-functionally to facilitate a seamless partner on-boarding process.
Provide on-going product updates and enablement to partners.
Coordinate product roadmap reviews with our partners.
Proactively reach out to Director level at partners to ensure on-going adoption and on-going success
Work collaboratively with the Marketing team to build Partner testimonials and referrals

EXPERIENCE REQUIRED

Overall 4+ years of experience in Partner Success

MUST HAVE SKILLS

Ability to understand partner requirements, develop and guide them through our partner program.
Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
Excellent interpersonal skills.
Creative thinker with the ability to troubleshoot issues quickly and effectively.
Excellent written and verbal communication skills.
Strong presentation skills.
Extremely well-organized and analytical with an ability to work well under pressure.
Strong team player as well as a proactive individual contributor.
Ability to grasp technical concepts and communicate to partners in a simple manner.

EDUCATION QUALIFICATION

Bachelors Degree

Customer Success Director

Location: Mumbai

View More Details Apply now

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.ai/press/

Customer Success Manager is a professional who drives our customers’ overall value realization and orchestrates its delivery through an efficient team, products, and project management approach. Value realization includes the definition and execution of customer success plans, the achievement of their business goals, and the adoption of Kore.ai software to drive ROI.

Customer Success Manager will develop long-term relationships with our key customer stakeholders in the region, connecting with key business executives, IT stakeholders, product managers, and users to understand their business requirements and goals, use cases, and how Kore.ai products can help in their business. Internally, this role will work closely with the Sales, Partnership, and Product Team to ensure the growth of the customer portfolio and customer satisfaction while ensuring that the team effort is fully executed. Customer Success Manager must be an active and passionate project, people, and customer manager.

RESPONSIBILITIES

Lead discussions with the customers to understand their business objectives, use cases, value generation as well as company culture to support the software adoption.
Own the end-to-end customer success, relationship, and software adoption – from the client onboarding, through the entire business cycle.
Develop and document customer success plans.
Lead discussions with program managers and technical teams to track, monitor, and take action on the migration health of customers.
Orchestrate an internal team of solution architects, business analysts, professional services, and partners to deliver customer success plans and commercial success.
Drive the value-based upsell and cross-sell activities across the customer base
Maintain relationships with key customer stakeholders at various levels (CX, IT, EX, HR other functions).
Monitor and ensure timely software renewals.
Manage customers at risk (red accounts) with a structured, and methodical approach.

EXPERIENCE REQUIRED

Overall 12+ years’ experience in customer-facing roles managing software sales and/or software implementation projects. Experience with analytical tools and presentation tools

MUST HAVE SKILLS

Relevant work experience in advisory, solution architecture, systems integration, digital transformation projects management, or customer success roles with enterprise software companies.
Familiarity with customer success methodologies and practices like segmentation, customer journey, customer health scoring, etc.
Strong interpersonal skills, able to navigate complex organizational structures and relationships, comfortable engaging with C-level sponsors.
Problem-solving oriented (what do we need to get things done).
Excellent communication (both written and verbal) skills. Experience communicating with both technical and non-technical stakeholders and with senior levels.
Complex opportunity and/or project coordination skills with the ability to negotiate and communicate across all levels of an organization.
Experience in working with conversational AI platforms and Call Centers is an advantage.
Excellent presentation skills.
Enjoy challenges and ambitious goals within a fast-growing global AI tech company.

OTHER SKILLS WE’D APPRECIATE

Self-motivated team player with ability to work in a fast paced, changing environment.
Sense of urgency and persistence.
Energy, enthusiasm and commitment

EDUCATION QUALIFICATION

BS/BA or Master in a Business, Economics, IT

Lead Instructional Designer

Location: Hyderabad

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Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.com/press/

POSITION / TITLE: Lead Instructional Designer

RESPONSIBILITIES

Research, analyze, design, develop and customize course/curriculums for both e-learning, multimedia products (video, graphic, audio) and instructor-led training
Use different instructional models, theories, tools, and technologies to bring in the right learning experience for our users
Design curriculum considering the blended learning approach and multi-channel delivery approach
Liaise with cross functional teams to design curriculums and focus on smooth execution
Collaborate with Subject Matter Experts and develop deep knowledge of the products to serve as a trusted consultant for creating/revising curriculums
Collaborate with other IDs for deliverables and perform instructional and quality reviews
Collaborate with graphic design team and ensure the visual assets are designed as per brand guidelines
Design templates and define processes to ensure consistency in learning deliverables
Work closely with the project manager to create the project plans and ensure it is followed to set the project for success
Mentor and coach ID’s

EXPERIENCE REQUIRED

10+ years of experience in instructional design and technical content development

MUST HAVE SKILLS

Proficient in courseware development tools such as Articulate Studio, Adobe Captivate, Articulate Presenter, Vyond, Captivate and Camtasia
Exceptional communication and interpersonal skills with proven experience of working with various teams in the learning development lifecycle
Exceptional skills in designing advanced-level technical and non-technical courses
Ability to understand the learning needs and prepare the project specification document
Ability to identify the risks and escalate on time
Ability to create, review and revise storyboards of various delivery formats ILT/WBT/blended learning/Videos/ Gamification
Proficient with the latest trends, tools, and technologies in the learning industry
Strong in stakeholder management
Ability to demonstrate agile mindset to adapt to evolving requirements and make progress despite ambiguity
Expert knowledge in adult learning theory

OTHER SKILLS WE’D APPRECIATE

Degree or certification in Instructional Design
Project management skills
Experience working in a scrum-based development cycle
Vendor management
Knowledge of graphic design

PREFERED EDUCATION QUALIFICATION

Bachelors in Engineering or Masters in Computer Applications
Graduate degree in learning design, educational psychology, or similar field

Senior Instructional Designer

Location: Hyderabad

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Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.com/press/

POSITION / TITLE: Sr. Instructional Designer

RESPONSIBILITIES

Create course outlines and design documents based on the requirement
Create storyboards and design specifications for various course/curriculum development
Collaborate with Subject Matter Experts to seek information and for reviews
Collaborate with other IDs for deliverables and perform instructional and quality reviews
Collaborate with graphic design team for graphic or visual support
Use common tools and templates, design and develop learning deliverables in line with the project scope
Work closely with the project manager to create the project plans and ensure it is followed to set the project for success

EXPERIENCE REQUIRED

6-10 years of experience in instructional design and technical content development

MUST HAVE SKILLS

Proficient in courseware development tools such as Articulate Storyline, Adobe Captivate, Articulate Presenter, and Camtasia
Exceptional communication and interpersonal skills with proven experience working with various teams in the learning development lifecycle
Exceptional skills in designing advanced-level technical and non-technical courses.
Ability to understand the learning needs and project specifications
Ability to create, review and revise storyboards of various delivery formats ILT/WBT/blended learning/Videos/ Gamification

OTHER SKILLS WE’D APPRECIATE

Degree or certification in Instructional Design
Project management skills
Vendor management
Knowledge of graphic design

PREFERED EDUCATION QUALIFICATION

Bachelors in Engineering or Masters in Computer Applications
Graduate degree in learning design, educational psychology, or similar field

Graphic Designer

Location: Hyderabad

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Product Trainer

Location: Hyderabad

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Graphic Designer KoreAcademy

Location: Hyderabad

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Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.com/press/

POSITION / TITLE: Graphic Designer

RESPONSIBILITIES

Creating graphic assets, backgrounds, sketches, infographics, icons in compliance to defined standards for course creations
Developing visually appealing graphic layouts, page designs, assets and screens, GUI designs to enhance the learning experience
Analyzing the requirements, ability to visualize and create the desired output
Developing a repository for graphic assets for the team to use
Adjusting the designs based on the review, quality, accuracy, and relevance of defined standards

EXPERIENCE REQUIRED

3-5 years of experience in graphic design or related field

MUST HAVE SKILLS

Strong technical skills and proven ability to use a variety of Adobe Software Suite (Photoshop, Illustrator, After Effects & Premiere Pro).
Strong aesthetic and conceptual skills.
Ability to work methodically and meet deadlines.

OTHER SKILLS WE’D APPRECIATE

Diploma in Design/Multimedia

PREFERED EDUCATION QUALIFICATION

Graduate (Any)

Conversational Designer

Location: Hyderabad

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Sales Engineer

Location: Hyderabad

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Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Bots Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

You can find full press coverage at https://kore.com/press/

POSITION / TITLE: SALES ENGINEER

He/She will be responsible for the technical relationships with prospects and will work internally with sales and product development to identify and communicate solutions to meet customer business needs. The Solutions Engineer is a resource for the sales division.

RESPONSIBILITIES

Conduct sales meetings and deliver sales presentations that demonstrate Kore product either online or in person with qualified prospects with the Account Manager.
Effectively articulate Kore platform features & differentiators to prospects and help them understand the technical value and benefits of the solution.
Clearly articulate value of Kore offerings to audiences ranging from CxOs to Engineers.
Provide hands-on deep technical product walk-through of product features for various technical audiences and address technical questions and overcome barriers of adoption.
Help client define an evaluation criteria & demonstrate how Kore meets it.
Participate in consultations and/or product capability assessments with prospects.
Prepare and deliver targeted PowerPoint presentations product demonstration for prospects.
Setup and/or build product demo environments and assets.
Assist in delivering proof of concept / pilot projects that demonstrate Kore value.
Create proposals and responses to RFI/RFP documents.
Conduct solutions workshops with prospects to define business requirements and processes.
Be a subject matter expert in the field of messaging, mobile, and cloud to become a trusted partner to the prospect.
Develop & maintain relationships with prospects, existing customers, and channel partners.
Assist marketing with trade shows, case studies, creating demo scripts, demo videos and white papers.
Travel to customer and prospect meetings is expected. The amount of travel may vary each week. We expect the overall 25-50% nights spent on the road.
Develop and maintain a broad knowledge of the technology industry especially enterprise bots and messaging platforms to stay aware of trends, issues and competition.

EXPERIENCE REQURIED

At least 5 years of experience in pre-sales or software development or a technical role working with enterprise software systems.

MUST HAVE SKILLS

Mobility / wireless solutions experience (device manufacturers; network providers; mobile network standards; on device applications; mobile web browser applications; SMS applications).
Functional enterprise software integration experience using standard integration protocols such as Webhooks, REST APIs, Web Services, and RSS.
Software application development experience – mobile application development experience is a nice to have.
Ability to understand enterprise security, encryption and single sign-on capabilities.
Proficient with Microsoft Word, Excel, PowerPoint, MS Project and Visio.
Excellent verbal and written communications skills.
Exceptional time management and organization skills.
Experience communicating with CxO executives, Marketing and other line of business owners, and technical audiences is desired.
Proficient with online presentation and training services (RingCentral, GoToMeeting, WebEx, etc).
Experience with Salesforce.com or equivalent sales force automation tool.
Proficient with Smart Phones: iPhone, Android, Windows Mobile, and Blackberry.
Proficient with MacOs, Windows 7 or 8, and Linux.

OTHER SKILLS WE’D APPRECIATE

Industry vertical experience in financial services, healthcare, travel and hospitality, mobile ecommerce or social networking is a nice to have.

EDUCATION QUALIFICATION

Bachelors in Engineering or Masters in Computer Applications Business Information Systems (BIS) is a plus

Product Designer

Location: Hyderabad

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React Native Developer with iOS

Location: Hyderabad

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At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Lead/Architect

This role requires the Developer to understand the requirement and come up with best possible solutions. You will be working with User Experience team to drive best in class, easy to use apps with user centric design. Should be able to work independently in a lean and agile development environment. Will be a part of core developing team and will be responsible for developing iOS application, associated with various features of the product. You may also be required to work with the Product team to develop quick prototypes and blueprints.

LOCATION: Hyderabad

RESPONSIBILITIES

End to end ownership of the mobile products you work on including but not limited to design, development, testing and delivery
Maintenance and sustenance of the products across Mobile OS versions
Responsibility of lifecycle management of the product on various delivery platforms and app stores
Strong cross-functional contribution in defining and delivering the roadmap for products on mobile and other devices

EXPERIENCE REQUIRED

3+ years building complex iOS applications for the iPhone or iPad using React Native, ObjectiveC/C++ with Cocoa and other frameworks

MUST HAVE SKILLS

Thorough understanding of object-oriented programming concepts, data structures and algorithms
Understanding of Objective C memory management techniques
UIKit, SQLite, Core Animation, Core Graphics
Network & socket programming
Understanding and experience working with SOAP and/or REST APIs
Concurrency and multi-threading with operation queues, GCD
Experience in iOS SDK performance tools and optimization techniques
Experience in writing unit tests and testable code
Experience with git version control system

OTHER SKILLS WE’D APPRECIATE

Open source contributions
Experience with Core data
Completed or production-ready iPhone and iPad applications available on the Apple App Store or through enterprise distribution
Knowledge of the latest iOS features and general technology trends
Strong understanding of interactive application development paradigms, memory management,file I/O

EDUCATION QUALIFICATION

Graduate in Engineering OR Masters in Computer Applications

Application Support

Location: Hyderabad

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Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Application Support

LOCATION: Hyderabad

RESPONSIBILITIES

As a Service and Support Specialist at Kore, you will ensure that our customers are delighted with our customer service and ensure they are successfully using Kore. You will play a key role in the company keeping Kore’s customers happy. In order to function effectively in this role, you will also spend enough time with Kore’s Product Management, Application Development and Quality Assurance teams to understand and test the product we offer our customers. You will also be using our product on a day-today basis, so you experience what our customers are experiencing.

Customer experience with our support process is taken seriously at Kore and we look to you to help us deliver exceptional customer service to our customers. You will be championing our customers and ensuring that support incidents are handled with expertise, courtesy and skill. You will be in-charge of performing preliminary root cause analysis on the issues and escalating them to the appropriate teams based on the requirement. Besides fielding incoming support requests – problems/inquiries – you may also be required to contact customers via email (primarily) and chat or phone when necessary in order to respond to problems/inquiries. We expect to deal with a spectrum of customers ranging from individual users to teams of users from companies to small businesses and large corporations. Our goal is to provide the same attention to all and provide a customer experience that delights our customers

EXPERIENCE REQURIED:

3 -7 years’ experience.

MUST HAVE SKILLS

Must have excellent spoken and written communication skills.
Must possess previous experience in supporting web or mobile based applications/products and have demonstrable subject matter expertise on the application/product you supported.
Should have expertise in troubleshooting customer queries and performing root cause analysis on the issues which are being raised.
Should possess the initiative to scale up and develop sufficient expertise on our products with the internal training provided.
You are expected to be technically savvy with the technologies in play and to the extent that you are able to provide solutions for customers; answer inquiries from customers.
Demonstrable expertise in handling customer problems, inquiries via email, chat and phone
You will also possess sufficient technical skills in understanding the problems / questions reported from the field and be able to explain that to other internal parties involved in resolving these problems / questions, when necessary.
Ability to document knowledge base articles when necessary
Should be able to contribute towards proactive measures in assuring our customer support process improves in productivity and promotes self-service solutions – such as Knowledge Base, Users Forum
Have a genuine passion for and believe in customer support and its role in the success of a product for a company
Must have good understanding on REST APIs, Java Script and JSON

Good to Have Skills

Previous work experience on any bot development
Exposure to NLP & ML
Knowledge on various Auth process, Node JS is an added advantage

EDUCATION QUALIFICATION

Bachelor’s in engineering or master’s in computer applications

Technical Architect

Location: Hyderabad

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Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Product Marketing Manager

LOCATION: Hyderabad

RESPONSIBILITIES

Preparing the detailed design documents and design approaches using the various tools
Translating the business requirements to technical specifications that can be used by the teams to develop.
Define implementation approaches, algorithms and code structure to meet the requirements
This position requires an individual to be creative, team-oriented, technology savvy, driven to produce results and demonstrates the ability to take a cross-team leadership role.
Leads in the analysis, design, and implementation planning of the technical/business solution
Willing to work on additional tasks and responsibilities that will contribute towards team, department, and company goals.
Architect experience and responsibility includes defining, prototyping and recommending the technology solutions, detailing the implementation design and identifying interfaces with other products for integration
Abreast of latest technologies & tools and ability to evaluate and select appropriate tools and technologies as per the requirement.
Apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation
Experience with scaling and performance of large systems and web applications.
Very good experience in OOPS and Multi-Threading
Very Good Experience in Node JS, Java Script, Jquery, HTML 5, CSS3.
Very good experience in defining/creating SOAP & RESTful web services.
Experience in employee-facing business applications
Experience in Reporting & Analytics as well as Systems Integration Experience in product development, preferably Mobile and SaaS.

EXPERIENCE REQUIRED

9+ yrs

MUST HAVE SKILLS

C, C++,Data structures, Algorithms, UML, Design Patterns, OOPS, Multi-Threading, Experience in handling of Scalability, Performance, security of large applications

EDUCATION QUALIFICATION

Graduate in Engineering OR Masters in Computer Applications

Bot Developer

Location: Hyderabad

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Web Developer

Location: Hyderabad

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Technical Project Manager

Location: Hyderabad

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Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Technical Project Manager

Candidate is expected to be hands on in web services, server-side experience. Will be analysing business requirements, would interact with different business teams. Will be a part of the solution design process. Manage execution against project plans and delivery commitments. Planning the releases, working closely with product managers, partners’ teams and engineers. Help ensuring quality and encourage innovation at all levels.

LOCATION: Hyderabad

RESPONSIBILITIES

Coordinate project including developing and coordinating realistic project estimates, plans and metrics
Ensure all releases are delivered as per the commitment, meet defined release criteria
Collaborate with Product owners and application specialists to groom the product backlog
Tracks team progress toward milestones/sprints, using key performance metrics to objectively identify if the team is on track or not
Provides both high level and detailed project status and health
Serves as a central point of contact for project questions
Champion release management practices within the Agile delivery teams such as TDD, BDD, refactoring, value stream mapping, continuous delivery methodologies etc
Drive cross-functional team activities and deliverables

EXPERIENCE REQUIRED

10 – 15 years of experience in program management of software releases in an agile SW development environment with experience as a Technical Manager

MUST HAVE SKILLS

10+ years of total software engineering experience with a thorough understanding of software product development.
3+ years of experience in a software engineering leadership position managing a team of 10-15.
Strong application development experience ideally with any of the following: Java, Java Script, Node.Js, Python, .NET etc.
Knowledge of AI, NLP, ML, Chat bots will be added advantage.
Experience in WebServices using REST, SOAP.
Track record of successful collaboration with cross-functional and distributed teams.
Strong leadership competencies including the ability to think and act strategically, drive for results, build a high-performance culture and inspire/teach others to perform at higher levels.
Experience running projects using agile development principles, with knowledge of industry standard tools and best practices.
Demonstrated ability to interface and liaise between technical and non-technical audiences, as well as presenting to executive management.
Monitor and report out project progress to all stakeholders periodically. Set the processes for project execution, as appropriate.
Excellent organizational abilities and a proven ability in risk management and mitigation.

OTHER SKILLS WE’D APPRECIATE

This role will likely evolve over time as the company grows and our processes change, so flexibility and ability to adapt are critical
More than 3 years of experience as a technical lead
Good hands on experience in Java/Javascript programming
Exposure/experience at Architect level

EDUCATION QUALIFICATION

Graduate in Engineering OR Masters in Computer Applications

Node.JS – SE / SSE

Location: Hyderabad

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Business Analyst

Location: Hyderabad

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Read more about Kore in News: https://kore.ai/press

POSITION / TITLE : BUSINESS ANALYST/PRODUCT MANAGER

LOCATION: Hyderabad

RESPONSIBILITIES

Develop use cases, personas and scenarios and present solutions to internal and external stakeholders.
Work with the engineering teams to build and deploy solutions with optimal resources.
Resolve day to day queries from development team based on knowledge of customer business
Scope and prioritize activities based on business and customer impact.
Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT.
Regular competitor and market analysis to understand the market trends.

EXPERIENCE REQUIRED

6-8 years’ experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities.

MUST HAVE SKILLS

Understanding of cloud based systems along with knowledge of any domain such as Banking, Finance, Healthcare, Web/Social etc.
Good knowledge and understanding of software development and web technologies
Working knowledge of Web Service Concepts, Java script and/or Java, JSON/XML Experience of about 4-6 years
Worked as BA / PM or similar role in a product company (Preferred) or a services company
Having exposure to developer tools
Having some coding/engineering/design experience is a plus.
Prototyping and UI skills.
Proficient in using tools like Postman or similar
Ability to manage in a very fast paced environment with multiple high-level priorities
Enthusiastic, sees problems as opportunities, and proactively develops knowledge and skills needed
Excellent written and verbal communication skills
Skilled in presentations and discussions with sales and engineering teams.

OTHER SKILLS WE’D APPRECIATE

Practical knowledge of agile/iterative development process
Technical background with understanding and/or hands-on experience in software development
Experience of working with teams across locations and time-zones.
Prior experience of working with the software development teams.

EDUCATION QUALIFICATION

Bachelors in Engineering or Masters in Computer Applications

Product Manager

Location: Hyderabad

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Read more about Kore in News: https://kore.ai/press

POSITION / TITLE : BUSINESS ANALYST/ PRODUCT MANAGER

LOCATION: Hyderabad

RESPONSIBILITIES

Develop use cases, personas and scenarios and present solutions to internal and external stakeholders.
Work with the engineering teams to build and deploy solutions with optimal resources.
Resolve day to day queries from development team based on knowledge of customer business
Scope and prioritize activities based on business and customer impact.
Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT.
Regular competitor and market analysis to understand the market trends.

EXPERIENCE REQUIRED

6-8 years’ experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities.

MUST HAVE SKILLS

Understanding of cloud based systems along with knowledge of any domain such as Banking, Finance, Healthcare, Web/Social etc.
Good knowledge and understanding of software development and web technologies
Working knowledge of Web Service Concepts, Java script and/or Java, JSON/XML Experience of about 4-6 years
Worked as BA / PM or similar role in a product company (Preferred) or a services company
Having exposure to developer tools
Having some coding/engineering/design experience is a plus.
Prototyping and UI skills.
Proficient in using tools like Postman or similar
Ability to manage in a very fast paced environment with multiple high-level priorities
Enthusiastic, sees problems as opportunities, and proactively develops knowledge and skills needed
Excellent written and verbal communication skills
Skilled in presentations and discussions with sales and engineering teams.

OTHER SKILLS WE’D APPRECIATE

Practical knowledge of agile/iterative development process
Technical background with understanding and/or hands-on experience in software development
Experience of working with teams across locations and time-zones.
Prior experience of working with the software development teams.

EDUCATION QUALIFICATION

Bachelors in Engineering or Masters in Computer Applications

Product Manager

Location: Hyderabad

View More Details Apply now

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE : BUSINESS ANALYST/ PRODUCT MANAGER

LOCATION: Hyderabad

RESPONSIBILITIES

Develop use cases, personas and scenarios and present solutions to internal and external stakeholders.
Work with the engineering teams to build and deploy solutions with optimal resources.
Resolve day to day queries from development team based on knowledge of customer business
Scope and prioritize activities based on business and customer impact.
Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT.
Regular competitor and market analysis to understand the market trends.

EXPERIENCE REQUIRED

6-8 years’ experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities.

MUST HAVE SKILLS

Understanding of cloud based systems along with knowledge of any domain such as Banking, Finance, Healthcare, Web/Social etc.
Good knowledge and understanding of software development and web technologies
Working knowledge of Web Service Concepts, Java script and/or Java, JSON/XML Experience of about 4-6 years
Worked as BA / PM or similar role in a product company (Preferred) or a services company
Having exposure to developer tools
Having some coding/engineering/design experience is a plus.
Prototyping and UI skills.
Proficient in using tools like Postman or similar
Ability to manage in a very fast paced environment with multiple high-level priorities
Enthusiastic, sees problems as opportunities, and proactively develops knowledge and skills needed
Excellent written and verbal communication skills
Skilled in presentations and discussions with sales and engineering teams.

OTHER SKILLS WE’D APPRECIATE

Practical knowledge of agile/iterative development process
Technical background with understanding and/or hands-on experience in software development
Experience of working with teams across locations and time-zones.
Prior experience of working with the software development teams.

EDUCATION QUALIFICATION

Bachelors in Engineering or Masters in Computer Applications

Technical Lead

Location: Hyderabad

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Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: TECHNICAL LEAD

Candidate is expected be hands on in web services, server-side experience. Will be analysing business requirements, would interact with different business teams. Will be a part of the solution design process. Will be a part of core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes.

LOCATION: Hyderabad

RESPONSIBILITIES

Will work in high traffic / real-time Enterprise apps
Will be a part of Agile Methodologies, Design Patterns and Software Revision Control Systems
Will gain experience in scaling applications and database infrastructure
Able to lead the team from technical, managerial leadership perspective
Inspire & motivate team-mates and be a cross-functional go-to-person
Implementing proofs of concept, prototypes and production-grade software
This role will likely evolve over time as the company grows and our processes change, so flexibility and ability to adapt are critical

EXPERIENCE REQUIRED

Minimum 7+ years of solid product development experience and should have worked on open source platforms

MUST HAVE SKILLS

Must have strong expertise in either Java or Python, Node.js
Skillset should have the following JSON, Redis / MongoDB, Web Sockets
Knowledge of AI, NLP, ML, Chatbots will be added advantage
Knowledge on Linux / Unix flavours
Experience in Web Services using REST, SOAP
Knowledge of different authentication and authorization techniques
Candidate must have hands on experience in server-side programming independent of technology
Strong knowledge of code documentation and handover
Experience building scalable, high-available mission-critical platforms
Exposure to any of the cloud platforms like AWS/GCP/Azure
UI-side development experience in any one of the technologies Java Script /Angular.JS / React.JS/Vue.JS
Strong leadership competencies including the ability to think and act strategically, drive for results, build a high-performance culture and inspire/teach others to perform at higher levels

OTHER SKILLS WE’D APPRECIATE

Experience with git version control system
Experience on open source contribution
Excellent Coding Standards
Any chatbot development experience

EDUCATION QUALIFICATION

Graduate in Engineering OR Masters in Computer Applications

NLP Analyst

Location: Hyderabad

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Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Sr. NLP Analyst / NLP Analyst

LOCATION: Hyderabad

RESPONSIBILITIES:

- Build content for chatbot and define an efficient process for identifying targeted follow-up questions based on keywords.
- Research and analyze the scope of intent within the linguistic and technical dimensions of chatbot’s capabilities.
- Work with developers, product, and engineering teams to maximize conversions while ensuring a great user experience.
- Understand how Natural Language Processing and Machine Learning are integral to chatbot development.
- Analyze chat history and optimize intents.
- Experiment with different content formats and styles to deliver unique user experiences.
- Drive continual content refinement and improvement through content experiments, user feedback, and analysis of performance metrics.
- Create conversational flows to suit the requirements.

Train the chatbot accordingly to understand the linguistic variations of diverse types of users.

EXPERIENCE REQUIRED

1+ years of hands on experience in Machine Learning OR Artificial intelligence related to Natural language processing and or Computational linguistics
Experience in either Java or C/C++ and any one of scripting languages like Perl/Python/ JavaScript

MUST HAVE SKILLS

Application of machine learning algorithms and techniques for natural language processing.
Experience with supervised and unsupervised machine learning techniques.
Sound knowledge in Syntax and Semantic processing using statistical methodologies and/or Chatscript
Experience in applied linguistics & NLP
Expert in English language (vocabulary & sentence formation)

OTHER SKILLS WE’D APPRECIATE

Data analytics (text mining and understanding the data clusters), Node.js and scripting.
Good knowledge on content categorization algorithms
Research, design and development of natural language processing algorithms

EDUCATION QUALIFICATION

Graduate in Engineering OR Master’s in Computer Applications
Having Machine Learning or AI certifications would be an added advantage

We’re always looking for talented and passionate people. Get in touch! Send in your CV to careers@kore.ai

Field & Event Marketing Programs Manager

Location: Orlando, FL / New York City

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Who is Kore.ai?

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions.

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business that is expanding its global team. Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023 report.

ROLE / TITLE: Field & Event Marketing Programs Manager

Kore.ai is looking for a Field Marketing & Events Programs Manager who is dynamic, creative, and analytical to join the demand generation team. This is an excellent opportunity to help build scalable event programs to grow the marketing revenue pipeline for the business. This is a hybrid role for individuals who currently reside in NYC or Orlando.

You will help plan, promote, and execute an array of marketing events from end-to-end. You have a natural inclination to measure the effectiveness of marketing activities, strong project management skills, and the ability to think strategically and orchestrate many moving parts.

RESPONSIBILITIES:

Support the strategy and execution of marketing events (virtual events, tradeshows, roundtables, etc.) to drive pipeline and revenue targets globally.
Create marketing assets (website offers, email templates, landing pages, banners, etc.) to activate across digital channels to amplify Kore.ai’s event presence.
Help evaluate and manage external vendors and third-party event co-marketing opportunities.
Test and iterate on multiple event formats (i.e., webinars, panels, focus groups, recorded sessions, live in-person, fireside chats, etc.) to identify and double down on winning tactics
Track spend within allocated budget and build effective reports to determine performance and ROI of events.
Work with cross-functional team members (Design, Sales, MarTech, Product Marketing, etc.) to support the orchestration of high-impact integrated marketing campaigns.
Partner with sales for pre- and post-event outreach messaging, event booth staffing, and lead flow management to maximize conversions and identify areas of improvement.
Help to develop effective tracking and reporting across all events initiatives to ensure we are measuring impact, gathering learnings, and continually improving our Field Marketing programs.
Ensure that our events strategy encompasses awareness, education, impact and evangelism across Kore.ai’s prospect and customer base
Comfortable with and have the ability to travel across the US and internationally, estimated 30% travel.

EDUCATION QUALIFICATION:

Bachelors or Masters in business-related field, such as business, management or marketing preferred.

MUST HAVE SKILLS & EXPERIENCE:

Minimum 4 years of proven experience in B2B field event marketing within a high growth technology company within enterprise software, SaaS, Security industry required.
Hands on experience with Salesforce, Marketo, HubSpot, Eloqua (or other marketing automation tools) required.
Must be comfortable with reporting and communicating event efforts and impact across the organization.
Analytically inclined, exceptional organizational skills, with rigorous attention to detail.
Proven track record of operational excellence in fast-moving environments. • Outstanding project management skills to orchestrate event logistics and coordination in both virtual as well as in-person environments, sometimes multiple events at the same time.
Positive, self-starter attitude with a passion for building delightful event experiences.
Confident and understands how to work with and influence executives both internally and externally.
Highly organized, creative & detail-oriented individual to join a high-performance team.
Ability to see the big picture, build a team-oriented approach to problem solving and analyze the marketplace to ensure the company remains competitive.
Excellent written and stellar presentation skills.
Individual must currently reside in NYC or Orlando to be considered for this role.

LOCATION: Hybrid work in either Orlando / New York City offices

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $100,000 – $130,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.

We’re always looking for talented and passionate people. Get in touch! Send in your CV to careers_us_emea_latam@kore.ai

Customer Success Director - DACH

Location: Germany

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Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023 report. This is a testament to our no-code philosophy and dedicated efforts of 8 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future.

Role/Title: Customer Success Director DACH

Customer Success Director is a senior level professional who drives our customers’ overall value realization and orchestrates its delivery through an efficient team, products, and project management approach. Value realization includes the definition and execution of customer success plans, the achievement of their business goals, and the adoption of Kore.ai software to drive ROI.

Customer Success Director will develop long-term relationships with our key customer stakeholders in the region, connecting with key business executives, IT stakeholders, product managers, and users to understand their business requirements and goals, use cases, and how Kore.ai products can help in their business. Internally, this role will work closely with the Sales, Partnership, and Product Team to ensure the growth of the customer portfolio and customer satisfaction while ensuring that the team effort is fully executed. Director, Customer Success must be an active and passionate project, people, and customer manager.

RESPONSIBILITIES:

Lead discussions with the customers to understand their business objectives, use cases, value generation as well as company culture to support the software adoption
Own the end-to-end customer success, relationship, and software adoption – from the client onboarding, through the entire business cycle
Develop and document customer success plan
Lead discussions with program managers and technical teams to track, monitor, and take action on the migration health of customers.
Orchestrate internal team of solution architects, business analysts, professional services, and partners to deliver customer success plan and commercial success
Drive the value-based upsell and cross-sell activities across the customer base
Maintain relationships with key customer’s stakeholders at various levels (CX, IT, EX, HR other functions)
Monitor and ensure timely software renewals
Manage customers at risk (red accounts) with a structured, and methodical approach

MUST HAVE SKILLS

Minimum 7 years’ experience in senior level customer-facing roles managing software sales and/or software implementation projects with conversational AI platforms required
Minimum 7 years’ experience in advisory, solution architecture, systems integration, digital transformation projects management, or customer success roles with enterprise software companies required
Minimum 2+ years’ experience working with offshore team in APAC required
Previous experience working with customer success methodologies and practices like segmentation, customer journey, customer health scoring, etc required
Strong interpersonal skills, able to navigate complex organizational structures and relationships, comfortable engaging with C-level sponsors
Problem-solving oriented (what do we need to get things done)
Excellent communication (both written and verbal) skills. Experience communicating with both technical and non-technical stakeholders and with senior levels.
Complex opportunity and/or project coordination skills with the ability to negotiate and communicate across all levels of an organization

OTHER SKILLS WE’D APPRECIATE

Ability work independently
Enjoy challenges and ambitious goals within a fast-growing global AI tech company

EDUCATION QUALIFICATION:

BS/BA in related discipline is preferred.

Please note – no external placement agencies or recruiting firms will be utilized for this position.

DACH Sales Engineer - Germany

Location: Germany

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We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions.

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business that is expanding its global team.

In this role you will be responsible for developing and managing our partners’ ecosystem of advisory, system integrators, technology partners, and the network of resellers and ISVs. We aspire to grow revenue and build a long-term profitable business with our most valuable partners at the strategic level.

POSITION / TITLE: SALES ENGINEER

Sales Engineers will work with and learn from a variety of technical leaders within Kore.ai to ensure they fully understand how to represent our technology, answer questions related to the competition, talk about the NLU / AI landscape and why we’re differentiated in the marketplace. They will serve as an important conduit back into the product management team to continue to enhance the product while documenting frequently asked questions on how we address client objections.

LOCATION: DACH

RESPONSIBILITIES

Articulate our unique value proposition and technology differentiation. • Demonstrate Kore.ai Platform features and pre-build Solution products. • Whiteboard the solution and review architecture, performance, and scalability requirements.
Collaborate with technical architects, data scientists and NLU analysts at prospective customers to explain how we deliver our solutions, products, and platform.
Facilitate and drive use case workshops with prospective customers. • Analyze conversational UX use cases for feasibility and value creation for the client.
Prepare a high-level estimate of effort involved and skills needed from a machine learning perspective for a specific customer engagement.
Work closely with product management to provide input and guidance for product roadmap and enhancements
Work closely with the delivery teams to seamlessly transition from sales to delivery activities and ensure customer success
Develop and maintain relationships with prospect and customer technical contacts.
Work closely with Sales team as a technical resource & solutions consultant to pursue business opportunities.

EXPERIENCE / SKILLS REQUIRED

MUST HAVE SKILLS

Minimum 5 years of experience in a client-facing sales

engineer/presales/solution architect technical role required

Previous experience in contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational AI) required
Minimum 5 years of experience participating in the sales cycle at a technology company required
Technical experience preferably sales-engineering &/or web-development experience required
Strong technical acumen & ability to learn new patterns, spaces and domains quickly required
Ability to understand our client’s challenging business problems and frame up a crisp solution required
Experience with languages such as Python, Java, JavaScript, and Linux shell scripts required
Excellent communication skills need to articulate technical capabilities to business users and business requirements to technology team/s
Individuals must be bilingual in both German & English

OTHER SKILLS:

Confidence and strong presentation skills to drive large portions of long customer meetings.
Strong customer presence, especially with senior client executives.
Approachable and someone who loves to work a room and build relationships.
A consultant mindset to identify and frame customer solutions
Proven track record selling enterprise deals.
Exceptional listener.
A whatever it takes attitude, willing to put in the extra effort when needed (long hours, travel (when normalized again), weekends).
Experience with NLU technology in the industry.
Strong verbal and written communication.
Strong analytical and problem-solving capabilities.
Highly organized, detail-oriented, and self-motivated.
Able to thrive in a high-growth, fast-paced environment.

EDUCATION QUALIFICATION

Bachelor’s degree in Computer Science, Engineering, or a related quantitative field required.

Please note – no external placement agencies or recruiting firms will be utilized for this position.

We’re always looking for talented and passionate people. Get in touch! Send in your CV to careers_us_emea_latam@kore.ai

Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms

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Field & Event Marketing Programs Manager

We’re always looking for talented and passionate people. Get in touch! Send in your CV to careers_us_emea_latam@kore.ai

Customer Success Director - DACH

DACH Sales Engineer - Germany

We’re always looking for talented and passionate people. Get in touch! Send in your CV to careers_us_emea_latam@kore.ai

We’re always looking for talented and passionate people. Get in touch! Send in your CV to careers_us_emea_latam@kore.ai

Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms

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