Careers

Kore.ai is a market leading conversational AI technology partner for Global 2000 companies. It provides an enterprise-grade, end-to-end conversational AI platform available on-premise/cloud for building, deploying and managing secure, smart, conversational bots across 30+ different digital and voice channels. Kore.ai partners with top ISVs and global system integrators for helping companies meet their digital transformation needs.

Kore.ai has repeatedly won global analyst acclaim and has been featured in Gartner Market Guide 2019 for Conversational Platforms, Gartner Market Guide for Virtual Customer Assistants 2019, Everest Group’s Conversing with AI – Intelligent Virtual Agents Market Report 2019 and IDC Innovators: Conversational AI Software Platforms 2018, among others.

Please visit us at www.kore.ai to learn more.

POSITION / TITLE: SENIOR SOFTWARE ENGINEER

Candidate is expected be hands on in web services, server side experience.

You will be analyzing business requirements, interact with different business teams and will be a part of the solution design process. You will be working on Node.js and NOSQL etc. Will be a part of core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes.

RESPONSIBILITIES

• Will work in high traffic / real-time Enterprise apps
• Will be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems
• Will gain experience in scaling applications and database infrastructure
• Will work in a very innovative and creative environment

EXPERIENCE REQUIRED

• Minimum 2-5 plus years of solid development experience and should have worked on open source platforms

MUST HAVE SKILLS

• Skillset should have few of the following Node.js, jQuery, Backbone, Underscore, Redis / CouchDB / MongoDB, Web Sockets
• Knowledge on Linux / Unix flavours
• Candidate must have hands on experience in server side programming independent of technology
• Strong knowledge of code documentation and handover

OTHER SKILLS WE’D APPRECIATE

• Experience with git version control system
• Experience on open source contribution

EDUCATION QUALIFICATION

• Graduate in Engineering OR Masters in Computer Applications

Kore.ai is a market leading conversational AI technology partner for Global 2000 companies. It provides an enterprise-grade, end-to-end conversational AI platform available on-premise/cloud for building, deploying and managing secure, smart, conversational bots across 30+ different digital and voice channels. Kore.ai partners with top ISVs and global system integrators for helping companies meet their digital transformation needs.

Kore.ai has repeatedly won global analyst acclaim and has been featured in Gartner Market Guide 2019 for Conversational Platforms, Gartner Market Guide for Virtual Customer Assistants 2019, Everest Group’s Conversing with AI – Intelligent Virtual Agents Market Report 2019 and IDC Innovators: Conversational AI Software Platforms 2018, among others.

Please visit us at www.kore.ai to learn more.

JOB DESCRIPTION

• We are looking for dynamic and aggressive North American  specific Inside sales and Demand gen professionals 
• Candidates should have worked in leading enterprise software product/services, start up companies, Large and Mid-Tier Global IT services companies.
• Experience in selling B2B SaaS, Enterprise Software products (any domain), Cloud solutions and Digital/ Full cycle/Niche IT services solution selling will be an added advantage.
• Good understanding of Global 2000 companies, enterprise software companies, Independent software vendor companies will be an added advantage.
• Candidates with a hands on approach to prospect and sell with a solution selling mindset are encouraged.
• Apart from all the duties of a regular inside sales professional of doing prospecting through email campaigns for specific verticals, regions in the US, the role involves calling the prospects as well in the NA shift as appropriate when needed
• The role demands a good understanding of enterprise software landscape preferably.
• Preferably the candidate should have either pitched and prospected, hunted CXOs and Decision makers across enterprises in North America and/ Europe
• Diligence in contact mapping, contact mining, pipeline building, database building, prospect intelligence, CXO persona understanding is expected.
• Usage of CRM tools like Hubspot/Salesforce.com and Market intelligence tools like Discover.org is highly desirable along with extensive experience in Linkedin and other generally used contact sources
• Excellent communication with sensitivity towards North American business audience is highly desirable
• Must be a team player with a zeal to achieve and exceed targets
• Aggressive and Go getter attitude is a Key
• The role will be titled Specialist/ Sr.Specialist- Inside Sales and Demand Generation and will be called Bot Evangelist while the communication happens externally. But we can be flexible here to an extent.
• The roles are individual contributor roles with Monthly, Quarterly and Yearly targets tied to incentives.
• Career progression : Deserving and Successful candidates will be considered to be moved into field sales after they demonstrate 15- 18 months of Inside sales expertise meeting and exceeding targets.

OTHER SKILLS WE’D APPRECIATE

• Channel sales with VAR and/or OEM 

• Relationships with large and/or global Integrators 

• Contract review

• Use of Salesforce.com or similar

EXPERIENCE REQUIRED

• At least 3 years in technology-enabled businesses; selling or supporting the sale of technology to an Enterprise buyer.  Ideally, experience with one or more large systems integrators. 

EDUCATION QUALIFICATION

• Engineering & Master of Business Administration

Kore.ai is a market leading conversational AI technology partner for Global 2000 companies. It provides an enterprise-grade, end-to-end conversational AI platform available on-premise/cloud for building, deploying and managing secure, smart, conversational bots across 30+ different digital and voice channels. Kore.ai partners with top ISVs and global system integrators for helping companies meet their digital transformation needs.

Kore.ai has repeatedly won global analyst acclaim and has been featured in Gartner Market Guide 2019 for Conversational Platforms, Gartner Market Guide for Virtual Customer Assistants 2019, Everest Group’s Conversing with AI – Intelligent Virtual Agents Market Report 2019 and IDC Innovators: Conversational AI Software Platforms 2018, among others.

Please visit us at www.kore.ai to learn more.

DESIGNATION / TITLE: UX DESIGNER

The ideal candidate will be able to take a concept and translate it into an effective, polished design.
The Web Designer will be responsible for the design of Web applications and components for internal and external users. The developer will design, develop, test and deliver web sites, applications and components. Enhancements and defect resolution will be required on an ongoing basis. Best practices and design methods will be utilized to ensure the success of the projects.

RESPONSIBILITIES:

• • Produce new landing pages, websites, Flash, and banners with a strong understanding of the elements of design such as typography, composition, color, and imagery.
  • Maintain and develop consistent site-wide graphic design
  • Working closely with customer acquisition, sales, product management, developers and other stakeholders for a great customer experience
  • Responsible for meeting expectations and deliverables on time and in high quality.
    Demonstrate ability to communicate effectively in both technical and business environments.

EXPERIENCE REQURIED:

• • 3+ years’ experience in graphic/interactive design

SKILLS REQURIED:

• • Must be able to show sample of work.
  • Prior use of Sketch a big plus
  • Prior use of any pro typing tool like Origami, invision etc is a plus
  • A good understanding of Mobile UX is a plus.
  • Must have application UX/UI experience and not websites.
  • Strong talent for all elements of design, layout and typography
  • Proficiency with Mac OS: Adobe Creative Suite (InDesign, Illustrator, Photoshop, Acrobat, Bridge, Flash), PowerPoint and Word Experience with Flash a plus
  • Have a strong understanding of latest web technologies and their capabilities
  • Strong time management, communication and interpersonal skills
  • HTML and CSS knowledge to Conceptualizes designs and creates graphic interpretation of concepts and information provided with given direction

EDUCATION QUALIFICATION:

Graduate in any discipline.

Kore.ai is a market leading conversational AI technology partner for Global 2000 companies. It provides an enterprise-grade, end-to-end conversational AI platform available on-premise/cloud for building, deploying and managing secure, smart, conversational bots across 30+ different digital and voice channels. Kore.ai partners with top ISVs and global system integrators for helping companies meet their digital transformation needs.

Kore.ai has repeatedly won global analyst acclaim and has been featured in Gartner Market Guide 2019 for Conversational Platforms, Gartner Market Guide for Virtual Customer Assistants 2019, Everest Group’s Conversing with AI – Intelligent Virtual Agents Market Report 2019 and IDC Innovators: Conversational AI Software Platforms 2018, among others.

Please visit us at www.kore.ai to learn more.

RESPONSIBILITIES:

• Designs Conversation Scripts, Bot Responses and user journey to create consumer facing Chatbots with personality, character and human user interactions.

• Responsible for Designing and testing of chat conversations, flows, and user journeys based on different bot personas.

• Creative thinking of user’s conversational journey with a bot.

• Thinking of different ways in which a user can speak with a Human or Bot agent.

• Liaison between Delivery team in order to ensure delivery of intelligent and intuitive conversations for ease of customer understanding.

• Develops mockups, flows, redlining and other creative prototyping related items.

• Operates with a ‘customer first’ mindset and designs client centric experiences end-to-end to solve inquiries via multiple channels & touchpoints.

EXPERIENCE REQUIRED

• Excellent communication and writing skills.

• 2+ years’ experience in linguistic analysis, Conversation design, copy editing, or similar role preferred, in Content development roles.

• Innovative thinker with the ability to come up with creative solutions.

• Team player with excellent interpersonal skills and ability to influence, collaborate and communicate to internal resources and external vendors.

OTHER SKILLS WE’D APPRECIATE

• Familiarity with chatbots, voice enabled devices, or other conversational channels.

• Ability to understand and write JavaScript.

• Familiarity with social channels like Slack, FB, Twitter, Skype, MS Teams etc.

• Editorial mindset with an ability to predict audience preferences.

EDUCATION QUALIFICATION

• MA Literature/Bachelor’s or Master’s in Mass Communication

Kore.ai is a market leading conversational AI technology partner for Global 2000 companies. It provides an enterprise-grade, end-to-end conversational AI platform available on-premise/cloud for building, deploying and managing secure, smart, conversational bots across 30+ different digital and voice channels. Kore.ai partners with top ISVs and global system integrators for helping companies meet their digital transformation needs.

Kore.ai has repeatedly won global analyst acclaim and has been featured in Gartner Market Guide 2019 for Conversational Platforms, Gartner Market Guide for Virtual Customer Assistants 2019, Everest Group’s Conversing with AI – Intelligent Virtual Agents Market Report 2019 and IDC Innovators: Conversational AI Software Platforms 2018, among others.

Please visit us at www.kore.ai to learn more.

POSITION / TITLE : BUSINESS ANALYST

RESPONSIBILITIES

• Develop customer use cases, personas and scenarios and present solutions to clients.
• Work with the engineering teams to build and deploy solutions with optimal resources.
• Resolve day to day queries from development team based on knowledge of customer business
• Scope and prioritize activities based on business and customer impact.
• Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT.
• Readiness to travel for short/long durations within India and outside.

EXPERIENCE REQUIRED

• 4-6 years’ experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities.

MUST HAVE SKILLS

• Understanding of cloud based systems along with knowledge of any domain such as Banking, Finance, Healthcare, Web/Social etc.
• Good knowledge and understanding of software development and web technologies
• Working knowledge of Web Service Concepts, Java script and/or Java, JSON/XML 
• Proficient in using tools like Postman or similar
• Ability to manage in a very fast paced environment with multiple high-level priorities
• Enthusiastic, sees problems as opportunities, and proactively develops knowledge and skills needed
• Excellent written and verbal communication skills
• Skilled in presentations and discussions with sales and engineering teams.

OTHER SKILLS WE’D APPRECIATE

• Practical knowledge of agile/iterative development process
• Technical background with understanding and/or hands-on experience in software development
• Experience of working with teams across locations and time-zones.
• Prior experience of working with the software development teams.

EDUCATION QUALIFICATION

• Bachelors in Engineering or Masters in Computer Applications

Kore.ai is a market leading conversational AI technology partner for Global 2000 companies. It provides an enterprise-grade, end-to-end conversational AI platform available on-premise/cloud for building, deploying and managing secure, smart, conversational bots across 30+ different digital and voice channels. Kore.ai partners with top ISVs and global system integrators for helping companies meet their digital transformation needs.

Kore.ai has repeatedly won global analyst acclaim and has been featured in Gartner Market Guide 2019 for Conversational Platforms, Gartner Market Guide for Virtual Customer Assistants 2019, Everest Group’s Conversing with AI – Intelligent Virtual Agents Market Report 2019 and IDC Innovators: Conversational AI Software Platforms 2018, among others.

Please visit us at www.kore.ai to learn more.

POSITION / TITLE: SOLUTION ENGINEER

He/She will be responsible for the technical relationships with prospects and will work internally with sales and product development to identify and communicate solutions to meet customer business needs. The Solutions Engineer is a resource for the sales division.

RESPONSIBILITIES

• Partner with Account Executives on strategic accounts to help win deals

• Conduct sales meetings and deliver sales presentations that demonstrate Kore product either online or in person with qualified prospects

• Effectively articulate Kore platform features & differentiators to prospects and help them understand the technical value and benefits of the solution.

• Clearly articulate value of Kore offerings to audiences ranging from CxOs to Engineers.

• Provide hands-on deep technical product walk-through of product features for various technical audiences and address technical questions and overcome barriers of adoption.

• Drive the discovery process, helping to unearth customer’s business objectives and current pains and help define evaluation criteria

• Participate in consultations and/or product capability assessments with prospects

• Prepare and deliver targeted presentations for prospects

• Setup and/or build product demo environments and assets

• Assist in delivering proof of concept / pilot projects that demonstrate Kore value

• Create proposals and responses to RFI/RFP documents

• Conduct solutions workshops with prospects to define business requirements and processes

• Be a subject matter expert in the field of messaging, mobile, and cloud to become a trusted partner to the prospect

• Develop & maintain relationships with prospects, existing customers, and channel partners

• Assist marketing with trade shows, case studies, creating demo scripts, demo videos and white papers

• Travel to customer and prospect meetings as required

• Develop and maintain a broad knowledge of the technology industry especially enterprise bots and messaging platforms to stay aware of trends, issues and competition

• Contribute to the success of a rapidly growing organization

EXPERIENCE REQURIED

• At least 5 years of experience in pre-sales or software development or a technical role working with enterprise software systems.

MUST HAVE SKILLS

• Functional enterprise software integration experience using standard integration protocols such as Webhooks, REST APIs, Web Services, and RSS

• Software application development experience – mobile application development experience is a nice to have. Ability to understand enterprise security, encryption and single sign-on capabilities.

• Proficient with Microsoft Word, Excel, PowerPoint, MS Project and Visio

• Excellent verbal and written communications skills

• Exceptional time management and organization skills

• Experience leading deep discovery sessions to identify both technical requirements and desired outcomes

• Ablility to manage multiple accounts concurrently with various sales team members.

• Experience communicating with CxO executives, Marketing and other line of business owners, and technical audiences is needed

• Proficient with online presentation and training services (RingCentral, GoToMeeting, WebEx, etc)

• Experience with Salesforce.com, HubSpot or equivalent sales force automation tool

• Proficient with Smart Phones: iPhone, Android, Windows Mobile, and Blackberry

• Proficient with MacOs, Windows 7 or 8, and Linux

Nice to Have

• Industry vertical experience in financial services, healthcare, retail, telecom, travel and hospitality, mobile ecommerce or social networking

• Prior experience at a fast-paced startup and able to work well in unstructured environments

EDUCATION QUALIFICATION

Bachelors in Engineering or Masters in Computer Science or Business Information Systems (BIS) is a plus.

Kore.ai is a market leading conversational AI technology partner for Global 2000 companies. It provides an enterprise-grade, end-to-end conversational AI platform available on-premise/cloud for building, deploying and managing secure, smart, conversational bots across 30+ different digital and voice channels. Kore.ai partners with top ISVs and global system integrators for helping companies meet their digital transformation needs.

Kore.ai has repeatedly won global analyst acclaim and has been featured in Gartner Market Guide 2019 for Conversational Platforms, Gartner Market Guide for Virtual Customer Assistants 2019, Everest Group’s Conversing with AI – Intelligent Virtual Agents Market Report 2019 and IDC Innovators: Conversational AI Software Platforms 2018, among others.

Please visit us at www.kore.ai to learn more.

POSITION / TITLE : BUSINESS ANALYST/ PRODUCT MANAGER

RESPONSIBILITIES

• Develop use cases, personas and scenarios and present solutions to internal and external stakeholders.
• Work with the engineering teams to build and deploy solutions with optimal resources.
• Resolve day to day queries from development team based on knowledge of customer business
• Scope and prioritize activities based on business and customer impact.
• Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT.
• Regular competitor and market analysis to understand the market trends.

EXPERIENCE REQUIRED

• 6-8 years’ experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities.

MUST HAVE SKILLS

• Understanding of cloud based systems along with knowledge of any domain such as Banking, Finance, Healthcare, Web/Social etc.
• Good knowledge and understanding of software development and web technologies
• Working knowledge of Web Service Concepts, Java script and/or Java, JSON/XML Experience of about 4-6 years
• Worked as BA / PM or similar role in a product company (Preferred) or a services company
• Having exposure to developer tools
• Having some coding/engineering/design experience is a plus.
• Prototyping and UI skills.
• Proficient in using tools like Postman or similar
• Ability to manage in a very fast paced environment with multiple high-level priorities
• Enthusiastic, sees problems as opportunities, and proactively develops knowledge and skills needed
• Excellent written and verbal communication skills
• Skilled in presentations and discussions with sales and engineering teams.

OTHER SKILLS WE’D APPRECIATE

• Practical knowledge of agile/iterative development process
• Technical background with understanding and/or hands-on experience in software development
• Experience of working with teams across locations and time-zones.
• Prior experience of working with the software development teams.

EDUCATION QUALIFICATION

• Bachelors in Engineering or Masters in Computer Applications

Kore.ai is a market leading conversational AI technology partner for Global 2000 companies. It provides an enterprise-grade, end-to-end conversational AI platform available on-premise/cloud for building, deploying and managing secure, smart, conversational bots across 30+ different digital and voice channels. Kore.ai partners with top ISVs and global system integrators for helping companies meet their digital transformation needs.

Kore.ai has repeatedly won global analyst acclaim and has been featured in Gartner Market Guide 2019 for Conversational Platforms, Gartner Market Guide for Virtual Customer Assistants 2019, Everest Group’s Conversing with AI – Intelligent Virtual Agents Market Report 2019 and IDC Innovators: Conversational AI Software Platforms 2018, among others.

Please visit us at www.kore.ai to learn more.

POSITION / TITLE : SE / SSE

Will be a part of core developing team and will be responsible for developing web components, associated with various features of the product. He may also be required to work with the Product team, to develop quick prototypes and blueprints

RESPONSIBILITIES

• Builds software applications – Follows coding standards, builds appropriate unit tests, integration tests and deployment scripts.
• Assists in defining software architectures – Collaborates with leads to explore existing systems, determines areas of complexity, potential risks to successful implementation, learns the applications capabilities.
• Communicates continually with the project teams – Explains progress on the development effort

EXPERIENCE REQUIRED

• 3+ years’ experience in Front End Development

MUST HAVE SKILLS

• Strong expertise in using HTML5 data api, jQuery Data api
• Hands on experience in using Handlebars template engine (or equivalent wiz. Mustache, angularjs)
• Strong expertise in defining / using custom HTML attributes, custom HTML directives
• Strong expertise in JQuery Event API – Trigger Event, Create custom event, trigger event handlers
• Event Bubbling, Event propagation, Event delegation, Event cancellation concepts
• OOCSS and LESS / SASS
• Capable of providing one-line/ efficient solution for solving the tasks involving expensive DOM querying / DOM manipulation, by using CSS and JS.
• JavaScript Object manipulation
• Strong analytical and problem solving skills
• Expertise in Single page applications

OTHER SKILLS WE’D APPRECIATE

• Design patterns
• OOJS – Inheritance, Closures, Object Scope, Prototype
• Expertise in creating styles and efficient event binding techniques in Single page applications
• Strong skills in using various CSS selectors, CSS psudo classes
• Expertise in Bootstrap 3 CSS framework, Flat UI (good to have)
• Expertise in HTML Form Serialization techniques to avoid overhead in creating HTTP request payload
• Understanding on HTTP Request payload, HTTP query strings, HTTP query parameter names , HTTP Response Headers
• Good to have understanding on GRUNT JS – create task, execute task, JSHint, CSS Comb, minification

EDUCATION QUALIFICATION

• Bachelors in Engineering or Masters in Computer Applications