Careers at Kore.ai

Join our team and embark on a journey of growth.

Join the Best

Innovate with us

Be part of a disruptive team that’s redefining how conversational AI is helping enterprises become more intelligent. Some of the best brains in AI, NLP, Machine Learning, and a host of other cutting-edge technologies have already joined Kore.ai, contributing to a fast-paced work environment that allows them to think, innovate, accelerate and solve complex and exciting problems.

Account Executive

Location: Hyderabad

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Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.

With other offices in India, Uk, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.

You can find full press coverage at https://kore.ai/press/

JOB DESCRIPTION

Building and execution of the regional sales plan, and deliver upon recurring revenue targets for the entire product suite
Work collaboratively with the sales engineering team to develop solutions and present them to enterprises.
Generate and qualify pipeline of enterprise accounts to consistently meet top of the funnel requirements in coordination with marketing teams.
Manage direct sales as well as partner-led sales motion for target industries.
Consistently present cost-benefit analysis and RoI to support CXO-level deals at large. BFSI and Fintech enterprises.
Develop, Nurture and Maintain executive connects at key customers for consistent upsells.

REQUIREMENTS

MBA and 6+ years of direct selling / field sales experience to large BFSI and Fintech enterprises in India, ME & SEA.
Experience of working in large tech. companies, fast-growing startups and AI-based product companies.
Strong approach and demonstrable experience of prospecting and selling B2B Enterprise SaaS software, preferable in the AI space.
Have sold as a challenger in a market, preferably in the category of AI-powered chatbots, voicebots and CPaaS.
Having an experience of handling pre-sales functions at an IT product company would be a plus.
Strong understanding of Generative AI concepts applied to real-world use-cases for enterprises.
Experience using prospecting tools and CRMS like ZoomInfo, Lusha, Hubspot, Salesforce etc.
Experience driving complex, long-closure cycles / RFPs of cloud-first products end to end.
Experience of handling government deals, system-integration partner-led deals and channel partner-led deals.
Use CRM to drive demonstrable results and target vs. achievement dashboards related to forecasts for management.
Planning and handling industry events with target customer gatherings while presenting to a large top-level audience.
Ability to work independently on deals, run complex solution presentations and platform demos independently.

EXPERIENCE REQUIRED

6+ years in technology-enabled businesses; selling or supporting the sale of technology to an Enterprise buyer. Ideally, experience with one or more large systems integrators.

EDUCATION QUALIFICATION

Master of Business Administration

Director – Enterprise Sales

Location: Hyderabad

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Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.ai/press/

JOB DESCRIPTION

Building and execution of the regional sales plan, and deliver upon recurring revenue targets for the entire product suite
Work collaboratively with the sales engineering team to develop solutions and present them to enterprises.
Generate and qualify pipeline of enterprise accounts to consistently meet top of the funnel requirements in coordination with marketing teams.
Manage direct sales as well as partner-led sales motion for target industries.
Consistently present cost-benefit analysis and RoI to support CXO-level deals at large. BFSI and Fintech enterprises.
Develop, Nurture and Maintain executive connects at key customers for consistent upsells.

REQUIREMENTS

MBA and 10+ years of direct selling / field sales experience to large BFSI and Fintech enterprises in India, ME & SEA.
Experience of working in large tech. companies, fast-growing startups and AI-based product companies.
Senior level executive connects at key target accounts / prospects in the given industry.
Strong approach and demonstrable experience of prospecting and selling B2B Enterprise SaaS software, preferable in the AI space.
Have sold as a challenger in a market, preferably in the category of AI-powered chatbots, voicebots and CPaaS.
Having an experience of handling pre-sales functions at an IT product company would be a plus.

Strong understanding of Generative AI concepts applied to real-world use-cases for enterprises.

Experience using prospecting tools and CRMS like ZoomInfo, Lusha, Hubspot, Salesforce etc.
Experience driving complex, long-closure cycles / RFPs of cloud-first products end to end.
Experience of handling government deals, system-integration partner-led deals and channel partner-led deals.
Use CRM to drive demonstrable results and target vs. achievement dashboards related to forecasts for management.
Planning and handling industry events with target customer gatherings while presenting to a large top-level audience.
Ability to work independently on deals, run complex solution presentations and platform demos independently.

EXPERIENCE REQUIRED

10+ years in technology-enabled businesses; selling or supporting the sale of technology to an Enterprise buyer. Ideally, experience with one or more large systems integrators.

EDUCATION QUALIFICATION

Master of Business Administration

Business Development Representative

Location: Hyderabad

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Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.ai/press/

JOB DESCRIPTION

We are looking for dynamic and aggressive Inside sales and Demand gen professionals.
Candidates should have worked in leading enterprise software product/services, startup companies, Large and Mid-Tier Global IT services companies.
Experience in selling B2B SaaS, Enterprise Software products (any domain), Cloud solutions and Digital/ Full cycle/Niche IT services solution selling will be an added advantage.
Good understanding of Global 2000 companies, enterprise software companies, Independent software vendor companies will be an added advantage.
Candidates with a hands on approach to prospect and sell with a solution selling mindset are encouraged.
Apart from all the duties of a regular inside sales professional of doing prospecting through email campaigns for specific verticals, regions in the US, the role involves calling the prospects as well in the NA shift as appropriate when needed.
The role demands a good understanding of enterprise software landscape preferably.
Diligence in contact mapping, contact mining, pipeline building, database building, prospect intelligence, CXO persona understanding is expected.
Usage of CRM tools like Hubspot/Salesforce.com and Market intelligence tools like Discover.org is highly desirable along with extensive experience in Linkedin and other generally used contact sources.
Excellent communication with sensitivity towards specified geography audience is highly desirable.
Must be a team player with a zeal to achieve and exceed targets.
Aggressive and Go getter attitude is a Key.
The role will be titled Specialist/ Sr.Specialist- Business Development and will be called Bot Evangelist while the communication happens externally. But we can be flexible here to an extent.
The roles are individual contributor roles with Monthly, Quarterly and Yearly targets tied to incentives.
Career progression: Deserving and Successful candidates will be considered to be moved into field sales after they demonstrate 15-18 months of Inside sales expertise meeting and exceeding targets.

MUST HAVE SKILLS

3+ years prior Inside sales experience (within a Software/High Tech company is a plus)
Deep knowledge of selling a SaaS B2B product in a category-defining company
Exposure to C-suite professionals from some of the top SaaS companies in the industry
The ability to prospect, demo, and close in a high paced environment.
Fearless attitude – willing to take intelligent risks.
Hard working and willing to achieve a high volume of outbound calling activity everyday while maintaining a positive and energetic persona.
Problem Solver
Ability to work in a team environment.
Articulate with strong business acumen.

EXPERIENCE REQUIRED

At least 3 years in technology-enabled businesses; selling or supporting the sale of technology to an Enterprise buyer. Ideally, experience with one or more large systems integrators.

EDUCATION QUALIFICATION

Master of Business Administration

Customer Champion Specialist

Location: Hyderabad

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Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.ai/press/

POSITION / TITLE – Customer Champion Specialist

As a Customer Engagement Specialist at Kore.ai, you will ensure that the perception of the Kore.ai support for the customers and their developers is positive. You will need to engage with customers for periodic feedback exchange, showcase the cases where prompt and out of the way support was provided, and get feedback from their end to communicate to the Kore.ai support and technical leadership. You will also need to project possible customer dissatisfaction to the Kore.ai leadership and furnish your findings with data. You will also be expected to be able to track customer tickets, tasks, produce reports, and ensure that the customers are getting their problems resolved and are satisfied in a timely manner. Your skills will be directly impacting customer satisfaction and delight.

RESPONSIBILITIES:

Understand the Kore.ai support process in depth.
Flag tickets or enhancements which are not being addressed.
Be single point of contact for assigned customers on behalf of the support team.
Conduct and facilitate periodic meetings with internal stakeholders to ensure the tickets get traction.
Conduct periodic meetings with the customers assigned to ensure the support team is represented in good light
Help set the expectations with customer while empathizing with customers.
Build a positive perception of the support team with the customers.
Capture customer concerns and address them in working with internal stakeholders
Keep a track of all the issues and features reported by assigned customers
Escalate priority issues and recurring issues with the product engineering teams and drive to closure
Flag and report inaccurate information on internal and external tickets.
Understand root cause of issues or defects and ensure unambiguous, comprehensible and concise communication to customers as well as internal stakeholders in grammatically correct English.
Help draft RCA as per template and help facilitate internal meetings to get all stakeholders on the same page with the narrative that is to be shared with the customers.
Ensure defined Service Level Agreement is followed for appropriate tickets.
Document problems and their solutions accurately in knowledge base articles.
Suggest process improvements, best practices, implement approved processes.
Use good interpersonal skills to work seamlessly with other teams like: Professional Services, Engineering, Product Management, DevOps & QA etc. towards resolution of assigned tickets and tasks.
Adapt to support shift and schedule defined by the leadership.
Produce reports as and when needed.

EXPERIENCE REQURIED:

1-5 years’ experience.

MUST HAVE SKILLS

Ability to empathize with customers and be sensitive about their needs
Ability to assert the support process politely with customers
Ability to present the success cases of the support team to enhance the perception of support
Relevant experience is reporting with well-known reporting tools.
Skills to produce accurate reports.
Good experience of MS word, excel and power point (or equivalent)
Ability to organize and track tasks, tickets, knowledge for easy reporting.
Ability to adhere to set up process and suggest improvements as needed.
Ability to collaborate across the teams as required for resolving tickets/ completing assigned tasks.
Ability to gather information systematically and efficiently in order to perform Root Cause Analysis and articulate the same.
Ability to work with ticket and reporting tracking tool.
Ability to answer inquiries from customers and work with right points of contacts to gather knowledge if required.
Ability to handle customer problems and inquiries via email, chat and phone
Ability to articulate in unambiguous, comprehensible and concise manner using grammatically correct English.
Ability to proactively track and report on-demand and scheduled status(es) to the management without the need for follow-up.
Ability to show empathy to customers and adapt to difficult and unfavorable situations.
Ability to escalate matters at the right time to right stakeholders.
Ability to adapt to working in shifts as required.
You will work from our India operations office located in Hyderabad, Telangana.

EDUCATIONAL QUALIFICATION

BE Computer Science/ MCA preferred.
Pursuing or completed MBA.

GOOD TO HAVE SKILLS

Previous working knowledge of any programming language, especially Nodejs will be preferred
Basic understanding of tools like Postman and API testing
Knowledge of web and mobile based enterprise applications.
Knowledge of these tools is preferred: Zensesk, Husbpot, JIRA, MS-Excel, Google sheet
ITIL Fundamentals or above a strong plus
Scrum Master Certification will be advantageous
Knowledge of other global languages

Technical Solution Architect

Location: Hyderabad

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Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.ai/press/

SKILL SET REQUIREMENT: Data structures, Algorithms, UML, Design Patterns, OOPS, Multi-Threading, Experience in handling of Scalability, Performance, security of large applications

JOB DESCRIPTION:

Develop and optimize AI solution through thoughtful architecture, design, and evaluation to meet our customers’ requirements.
Research and evaluate new ML/AI technologies and tools.
Design data pipeline for AI uses cases.
Very good understanding of cloud like AWS, Azure.
Preparing the detailed design documents and design approaches.
Translating the business requirements to technical specifications that can be used by the teams to develop.
Define implementation approaches, algorithms and code structure to meet the requirements.
This position requires an individual to be creative, team-oriented, technology savvy, driven to produce results and demonstrates the ability to take a cross-team leadership role.
Leads in the analysis, design, and implementation planning of the technical/business solution.
Willing to work on additional tasks and responsibilities that will contribute towards team, department, and company goals.
Customer interfacing, understanding customer technical environment and proposing technical solutions to resolve business issues.
Architect experience and responsibility includes defining, prototyping and recommending the technology solutions, detailing the implementation design and identifying interfaces with other products for integration.
Abreast of latest technologies & tools and ability to evaluate and select appropriate tools and technologies as per the requirement.
Apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation.
Experience with scaling and performance of large systems and web applications.
Very good experience in OOPS and Multi-Threading, Machine Learning.
Very Good Experience in Python, Redis, Java Script, Jquery, Node JS, HTML 5, CSS3
Very Good Experience in user authentication and authorization models and frameworks
Very good experience in defining/creating SOAP & RESTful web services.
Experience in consumer & employee-facing business applications.
Experience in Reporting & Analytics as well as Systems Integration Experience in product development, preferably Chatbots, Mobile and SaaS.
Continuously learn and stay up-to-date with the latest developments in the field of machine learning or Artificial intelligence

GOOD TO HAVE SKILLS:

Experience in Smart bots development and integrating with NLP engines
Experience working with NLP engines, Artificial Intelligence frameworks etc

EXPERIENCE REQUIRED: 10+ yrs overall technical experience and minimum of 3 years a Technical Solution Architect

EDUCATION QUALIFICATION

Graduate in Engineering OR Masters in Computer Application

Machine Learning Developer

Location: Hyderabad

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Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.ai/press/

RESPONSIBILITIES:

Compelling real world experience related to machine learning OR Artificial intelligence related to Natural language processing and or Computational linguistics
Fine tune large language models for specific Gen AI tasks
Test and evaluate machine learning models to ensure accuracy and efficiency.
Develop process pipelines for Gen AI use cases
Continuously learn and stay up-to-date with the latest developments in the field of machine learning or Artificial intelligence

EXPERIENCE REQUIRED

3+ years of hands-on experience

MUST HAVE SKILLS

Application of opensource and commercial large language models
Application of machine learning algorithms and techniques for natural language processing.
Experience on Deep Learning.
Experience in Information extraction and retrieval techniques.
Expertise in Python
Owning module development as individual contributor.

OTHER SKILLS WE’D APPRECIATE

Application of Reinforcement learning with human feedback (RHLF) to a model
Good to have skills with big data management tools, Node.js and scripting
Good knowledge on content categorization algorithms
Research, design and development of natural language processing algorithms

EDUCATION QUALIFICATION

Graduate in Engineering OR Masters in Computer Applications

Customer Manager

Location: Hyderabad

View More Details Apply now

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.ai/press/

POSITION / TITLE – Customer Manager – Product Support

As a Customer Engagement Manager at Kore.ai, you will ensure that the perception of the Kore.ai support for the customers and their developers is positive. You will need to engage with customers for periodic feedback exchange, showcase the cases where prompt and out of the way support was provided, and get feedback from their end to communicate to the Kore.ai support and technical leadership. You will also need to project possible customer dissatisfaction to the Kore.ai leadership and furnish your findings with data. You will also be expected to be able to track customer tickets, tasks, produce reports, and ensure that the customers are getting their problems resolved and are satisfied in a timely manner. Your skills will be directly impacting customer satisfaction and delight.

RESPONSIBILITIES:

Understand the Kore.ai support process in depth.
Flag tickets or enhancements which are not being addressed.
Conduct and facilitate periodic meetings with internal stakeholders to ensure the tickets get traction.
Conduct periodic meetings with the customers assigned to ensure the support team is represented in good light
Understand customer’s approach, constraints, policies and help convey the same to the Engineering team while discussing issues.
Help set the expectations with customer while empathizing with customers.
Manage the perception of the support team with the customers.
Capture customer concerns and address them in working with internal stakeholders
Escalate priority issues and recurring issues with the product engineering teams and drive to closure
Flag and report inaccurate information on internal and external tickets.
Understand root cause of issues or defects and ensure unambiguous, comprehensible and concise communication to customers as well as internal stakeholders in grammatically correct English.
Help draft RCA as per template and help facilitate internal meetings to get all stakeholders on the same page with the narrative that is to be shared with the customers. Anticipate cross questions and prepare answers beforehand working with internal stakeholders.
Ensure defined Service Level Agreement is followed for appropriate tickets.
Document problems and their solutions accurately in knowledge base articles.
Suggest process improvements, best practices, implement approved processes and measure process effectiveness.
Use good interpersonal skills to work seamlessly with other teams like: Professional Services, Engineering, Product Management, DevOps & QA etc. towards resolution of assigned tickets and tasks.
Adapt to support shift and schedule defined by the leadership.
Produce and create reports as and when needed.

EXPERIENCE REQURIED:

13-15+ years’ relevant experience.

MUST HAVE SKILLS

Ability to empathize with customers and be sensitive about their needs
Ability to assert the support process politely with customers
Ability to present the success cases of the support team to enhance the perception of support
Relevant experience is reporting with well-known reporting tools.
Skills to produce accurate reports.
Good experience of MS word, excel and power point (or equivalent)
Ability to organize and track tasks, tickets, knowledge for easy reporting.
Ability to adhere to set up process and suggest improvements as needed.
Ability to collaborate across the teams as required for resolving tickets/ completing assigned tasks.
Ability to gather information systematically and efficiently in order to perform Root Cause Analysis and articulate the same.
Ability to work with ticket and reporting tracking tool.
Ability to answer inquiries from customers and work with right points of contacts to gather knowledge if required.
Ability to handle customer problems and inquiries via email, chat and phone
Ability to articulate in unambiguous, comprehensible and concise manner using grammatically correct English.
Ability to proactively track and report on-demand and scheduled status(es) to the management without the need for follow-up.
Ability to show empathy to customers and adapt to difficult and unfavorable situations.
Ability to escalate matters at the right time to right stakeholders.
Ability to adapt to working in shifts as required.
You will work from our India operations office located in Hyderabad, Telangana.

EDUCATIONAL QUALIFICATION

Graduate (BE Computer Science/ MCA preferred).
Pursuing or completed MBA is preferred.

GOOD TO HAVE SKILLS

Previous working knowledge of any programming language, especially Nodejs will be preferred
Basic understanding of tools like Postman and API testing
Knowledge of web and mobile based enterprise applications.
Knowledge of these tools is preferred: Zensesk, Husbpot, JIRA, MS-Excel, Google sheet
ITIL Fundamentals or above a strong plus
Scrum Master Certification will be advantageous
Knowledge of other global languages

Software Engineering Manager

Location: Hyderabad

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Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.ai/press/

What you’ll Do

Build and grow your team with a strong focus on teamwork and culture.
Directly manage several software engineers by providing coaching, guidance, and mentorship.
Contribute in developing and driving a multi-year technology and organisational strategy.
Identify, propose, and drive initiatives to advance the technical skills, standards, practices, architecture, and documentation of our engineering teams.
Facilitate technical debate and decision making with an appreciation for trade-offs.
Attract, onboard, develop and retain diverse top talents, while fostering an inclusive and collaborative team and culture.
Continuously rethink and push the status quo, even when it challenges established ideas.

What You’ll Need

12+ years of experience in engineering.
5+ years of leading highly performant teams.
Experience in front end application development, ideally with Java Script and Node.js
Experience in at least one programming language (Java, Python, .NET etc.)
Experience in at least one relational database (SQL Server, Postgres, MySQL, etc)
Experience in WebServices with REST and SOAP.
Experience with AI, NLP, ML, Chatbots is a plus.
Experience with agile best practices to build a strong, efficient team.
Experience making architectural and design-related decisions.
Experience and vocation in managing and enabling people’s growth and performance.
Experience designing and building high-scale generalizable products with outstanding user experience.
Experience in hiring and developing engineering teams and culture and leading interdisciplinary teams in a fast-paced agile environment.
Ability to remain focused on outcomes, business impact and the customer experience – must have results-oriented, collaborative, pragmatic, and continuous improvement mindset.
Ability to communicate and collaborate across the wider organisation, influencing decisions with and without direct authority and always with inclusive, adaptable, and persuasive communication.
Analytical and decision-making skills that integrate technical and business requirements.

EDUCATION QUALIFICATION

Graduate in Engineering OR Masters in Computer Applications

AI Engineer

Location: Hyderabad

View More Details Apply now

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.ai/press/

RESPONSIBILITIES:

Train and fine-tune Language Models (LLMs) using appropriate ML algorithms and techniques.
Collaborate with cross-functional teams to understand project requirements and provide ML solutions accordingly.
Develop and maintain ML models, ensuring accuracy, scalability, and efficiency.
Conduct thorough analysis of large datasets, identify patterns, and extract meaningful insights.
Stay up-to-date with the latest advancements in ML techniques and tools, and apply them to enhance existing models.
Communicate findings and recommendations effectively to both technical and non-technical stakeholders.
Participate in code reviews, provide constructive feedback, and adhere to best coding practices.

MUST HAVE SKILLS:

Minimum of 2 years of practical experience in Machine Learning, with a focus on training models.
Strong proficiency in Python programming language and associated ML libraries (e.g., TensorFlow, PyTorch, scikit-learn).
Solid understanding of ML algorithms, such as deep learning, decision trees, clustering, and regression.
Familiarity with Natural Language Processing (NLP) techniques is a plus.
Excellent analytical skills, with the ability to derive insights from complex datasets.
Good communication skills, both written and verbal, to effectively convey technical concepts to diverse audiences.
Proven ability to work collaboratively in a team environment and meet project deadlines.
Strong problem-solving capabilities and a keen attention to detail.

EDUCATION QUALIFICATION

Graduate in Engineering OR Masters in Computer Applications

Release Manager (Senior)

Location: Hyderabad

View More Details Apply now

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact centre as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

With other offices in India, UK, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide.

You can find full press coverage at https://kore.ai/press

POSITION / TITLE: RELEASE MANAGER

As a Senior Release Manager, you are responsible for coordinating and managing the release of software or product updates. You work closely with development teams, product managers, quality assurance teams, and other key stakeholders to ensure successful and efficient software releases to the cloud. To be effective in this role, you as a Release Manager should possess the skills such as Attention to detail, Risk Management, Change Management among others. In this role you are expected to use Jira and hence an advance knowledge on Jira software is ideal for this role.

RESPONSIBILITIES

Plan, coordinate, and execute releases for a multi-tenant Platform as a Service (PaaS) product across cloud, VPC, and on-premises environments.
Continuous improvement to streamline release management processes, policies, and standards and identify automation opportunities.
Create and maintain release schedules for bi-weekly patch releases and quarterly major releases.
Develop deployment instructions for upgrades across versions and collaborate with the DevOps team.
Conduct risk assessments and mitigate potential disruptions during release cycles.
Coordinate release readiness activities, including testing and validation.
Manage release documentation, including release notes and deployment guides.
Oversee smooth deployment of software updates across deployment models.
Monitor release progress and address issues and dependencies.
Communicate release status and potential impact to stakeholders.
Conduct retrospective soon after a release and draft action items to address improvement areas and track them to closure.

EXPERIENCE REQUIRED

5-7 Years of Experience in Change and Release Management and Jira.
Proven experience as a Release Manager in a product company.
Strong understanding of release management principles and best practices.
Superior knowledge of Agile and DevOps methodologies.
Proficiency in Jira and deployment automation frameworks.
Excellent project management and problem-solving skills.
Effective communication and collaboration abilities.
Attention to detail and commitment to quality.
Flexibility and adaptability in a fast-paced environment.
Continuous learning mindset.
Having ITIL certification in Service Management is an added advantage.

MUST HAVE SKILLS:

Jira Knowledge – Advanced skills including administration.
Agile knowledge – Scrum and/ or Kanban, SAFe
Certification in one of the following is a must:
- Scrum
- Kanban
- SAFe
A good understanding of ITIL v4 is a Must while having a certification is an added advantage.

EDUCATION QUALIFICATION

Bachelor’s degree in computer science engineering OR Master’s in computer applications

Release Manager (Junior)

Location: Hyderabad

View More Details Apply now

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact centre as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.ai/press

POSITION / TITLE: RELEASE MANAGER

As a Junior Release Manager, you will be responsible for coordinating the delivery of patches to our on-prem customers. You will be responsible to coordinate with all the key stakeholders and meet the deadlines to deliver the patches to our on-prem customers. A good understanding of Agile best practices is a must in your role.

RESPONSIBILITIES

Ensure the release schedules for bi-weekly patch releases and quarterly major releases are meeting the timelines.
Obtain signoffs from different stakeholders before the patch/ minor/ major releases.
Manage release documentation, including release notes and deployment guides.
Oversee smooth deployment of software upgrades across deployment models.
Monitor release progress and address issues and dependencies.
Communicate release status and potential impact to stakeholders.
Atlassian Jira administration
Coordinate release readiness activities, including testing and validation for on-prem customer defects.
Ensure stakeholder communication and track improvement areas to closure.

EXPERIENCE REQUIRED

1-2 Yearxperience in Jira.
Inclination towards Release Management subject area.
Strong understanding of release management principles and best practices.
Familiarity with Agile and DevOps methodologies.
Proficiency in Atlassian Jira
Possess good problem-solving skills.
Effective communication and collaboration abilities.
Attention to detail and commitment to quality.
Flexibility and adaptability in a fast-paced environment.
Continuous learning mindset.

MUST HAVE SKILLS

Jira Knowledge
Agile knowledge – Scrum and/ or Kanban
Certification in any of the following is an added advantage:
- Scrum
- Kanban
- ITIL v4

EDUCATION QUALIFICATION

Bachelor’s degree in computer science engineering OR Master’s in computer applications

DevOps Lead

Location: Hyderabad

View More Details Apply now

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact centre as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.ai/press

POSITION / TITLE: DEVOPS LEAD

This role will require you to work closely with the Engineering team to design, build, and maintain systems. This includes setting up monitoring solutions, configuring and adding new servers/services periodically, and maintaining existing and future custom application code and configuration. You will also regularly interface with developers and team members for capacity and architecture planning and make recommendations for improvements to the existing architecture. You will also participate in regular deployments of code updates.

RESPONSIBILITIES

Support the adoption of Continuous Delivery, Continuous Integration, Test-Driven Development, and Agile best practices, processes, and tools across cloud providers (AWS, Azure, GCP) & On-Premise
Design, implement, and migration of provisioning, build and release management processes to support development processes
Perform system build and release when assistance is required – this is key to identifying areas for improvement.
Ensure the uptime, availability, and proper performance of all components.
Periodic review of the systems in terms of vulnerability, capacity management
Ensure all the security best practices are implemented & followed by the team.
Mentor & train the team members.
Maintain knowledge base & the required documentation of all implementations.

EXPERIENCE REQUIRED

5+ years’ experience in a 24×7 high-availability production environment
5 + years of administration experience with development tools, like build automation, continuous integration, code analysis tools, deployment scripting as well as application and infrastructure monitoring
Unix/Linux operating system (including Shell, Perl or Python, or Ruby scripting) •
Previous experience in release engineering and/or configuration management
Excellent organizational skills, and oral and written communication skills
Good knowledge of the application / Infrastructure architecture
Excellent Knowledge of automated application deployments
Excellent analytical / troubleshooting skills from the application perspective.
Able to coordinate with the other teams/customer to analyze, fix & track the issues to the closure.

MUST HAVE SKILLS

Knowledge (and interest) of open-source build automation, continuous integration and code analysis, and monitoring tools
Knowledge of all cloud providers (AWS, Azure & GCP)
Knowledge of container orchestration (Docker, Kubernetes [EKS, AKS, OpenShift & on Premise] & the required automation for CI/CD using helm / other tools on both cloud & on-premise.
Knowledge of automated deployment scripting, tools, and techniques (Jenkins, Ansible, Terraform, Helm, etc.,)
Unix/Linux operating system
Knowledge of industry-standard security controls & compliance policies such SOC2, HIPAA, PCI, FedRamp, etc
Scripting – Shell, Perl, or Python
Able to work in shifts 24X7 on a need basis.

OTHER SKILLS WE’D APPRECIATE

Administration experience with Build Automation and Continuous Integration (CI) tools, such as Jenkins
Cloud Certifications in AWS, Azure / GCP
Experience in configuration and monitoring software like Icinga2, Nagios, or xymon, etc.

EDUCATION QUALIFICATION

Graduate in Engineering OR Master in Computer Applications

DevOps Engineer

Location: Hyderabad

View More Details Apply now

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact centre as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.ai/press

POSITION / TITLE: DEVOPS ENGINEER

RESPONSIBILITIES

Support the adoption of Continuous Delivery, Continuous Integration, Test-Driven Development, and Agile best practices, processes, and tools across cloud providers (AWS, Azure, GCP)
Perform system build and release when assistance is required.
Ensure the uptime, availability, and proper performance of all components 24X7
Ensure SLAs are followed for deployments & availability.
Monitor, report & track the issues for closure by coordinating with the required teams/customers.
Some after-hours work will be required from time to time.

EXPERIENCE REQUIRED

1+ years’ experience in a 24×7 high-availability production environment
1 + years of administration experience with development tools, like build automation, continuous integration, code analysis tools, deployment scripting as well as application and infrastructure monitoring
Unix/Linux operating system (including Shell, Perl or Python)
Previous experience in release engineering and/or configuration management
Excellent organizational skills, and oral and written communication skills
Good Analytical Skills / Troubleshooting skills
Able to coordinate with the other teams to analyze, fix & track the issues to the closure

MUST HAVE SKILLS

Knowledge (and interest) of open-source build automation, continuous integration and code analysis, and monitoring tools
Knowledge of automated deployment scripting, tools, and techniques
Unix/Linux operating system (including Shell, Perl or Python)
Able to work in shifts 24X7

OTHER SKILLS WE’D APPRECIATE

Administration experience with Build Automation and Continuous Integration (CI) tools, such as Jenkins
Experience in configuration and monitoring software like Icinga2

EDUCATION QUALIFICATION

Graduate in Engineering OR Master in Computer Applications

DevOps Security/Compliance

Location: Hyderabad

View More Details Apply now

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact centre agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies.

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.ai/press

POSITION / TITLE: DevOps Security/Compliance

This role will require you to work closely with the Engineering team to design, build, and maintain systems. This includes setting up monitoring solutions, configuring, and adding new servers/services periodically, and maintaining existing and future custom application code and configuration. You will also regularly interface with developers and team members for capacity and architecture planning and make recommendations for improvements to the existing architecture. You will also participate in regular deployments of code updates.

RESPONSIBILITIES

Support the adoption of Continuous Delivery, Continuous Integration, Test-Driven Development, and Agile best practices, processes, and tools across cloud providers (AWS, Azure, GCP) & On-Premise.
Design, implement, and migration of provisioning, build, and release management processes to support development processes.
Perform system build and release when assistance is required – this is key to identifying areas for improvement.
Ensure the uptime, availability, and proper performance of all components.
Periodic review of the systems in terms of vulnerability, capacity management
Ensure all the security best practices are implemented & followed by the team.
Mentor & train the team members.
Maintain knowledge base & the required documentation of all implementations.

EXPERIENCE REQUIRED

5+ years’ experience in a 24×7 high-availability production environment
5 + years of administration experience with development tools, like build automation, continuous integration, code analysis tools, deployment scripting as well as application and infrastructure monitoring
Unix/Linux operating system (including Shell, Perl or Python, or Ruby scripting)
Previous experience in release engineering and/or configuration management
Excellent organizational skills, and oral and written communication skills
Good knowledge of the application / Infrastructure architecture
Excellent Knowledge of automated application deployments
Excellent analytical / troubleshooting skills from the application perspective.
Should be able to coordinate with the other teams/customer to analyze, fix & track the issues to the closure.
Experience in achieving security & compliance certifications such as SOC2, HIPAA, PCI, Fed Ramp, etc.

MUST HAVE SKILLS

Knowledge (and interest) of open-source build automation, continuous integration and code analysis, and monitoring tools
Knowledge of all cloud providers (AWS, Azure & GCP)
Knowledge of container orchestration (Docker, Kubernetes [EKS, AKS, OpenShift & on Premise] & the required automation for CI/CD using helm / other tools on both cloud & on-premise.
Knowledge of automated deployment scripting, tools, and techniques (Jenkins, Ansible, Terraform, Helm, etc,)
Unix/Linux operating system
Knowledge of industry-standard security controls & other compliance policies such SOC2, HIPAA, PCI, Fed Ramp, etc
Scripting – Shell, Perl, or Python
Able to work in shifts 24X7 on a need basis.

OTHER SKILLS WE’D APPRECIATE

Administration experience with Build Automation and Continuous Integration (CI) tools, such as Jenkins
Cloud Certifications in AWS, Azure / GCP
Experience in configuration and monitoring software like Icinga2, Nagios, or xymon, etc.

EDUCATION QUALIFICATION

Graduate in Engineering OR Master’s in computer applications

Product Manager (Airlines domain)

Location: Hyderabad

View More Details Apply now

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report. This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future.

We believe most, if not all, human-to-machine interactions can be automated for the greater good of our customers and their employees. Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees. We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions. At Kore.ai, you will enjoy success, develop your professional skills, and allow your career to thrive within a fast-growing business that is expanding its global team.

RESPONSIBILITIES

Define product features and functionality, and prioritize product roadmap.
Develop customer use cases, personas and scenarios and present solutions to clients
Work with Engineering teams to define product specifications and requirements.
Resolve day to day queries from development team based on knowledge of customer business
Scope and prioritize activities based on business and customer impact
Keep up-to-date with industry trends and advancements in various platforms that will need to be integrated with the solution.
Collaborate with cross-functional teams, including Sales, Marketing, Engineering, and Customer Support, to deliver successful products.
Lead product development efforts from ideation to launch.
Ensure demonstration platforms are up to date and relevant to customer requirements
Ensure product documentation is up-to-date and accurate.
Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT
Readiness to travel for short/long durations within North America and outside

EXPERIENCE REQUIRED

12+ years’ experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities.
Strong understanding of various Travel industry personas including booking, travel agents, Airport operations and Flight operations workflows and contact center agents.

MUST HAVE SKILLS

Experience with product lifecycle management.
Understanding of cloud based systems that support Amadeus/ Sabre APIs for booking and Flight ops tools
Good knowledge and understanding of software development and web technologies including JSON/XML and AI/ML, NLP
Experience in configuring products based on customer requirements
Ability to manage in a very fast paced environment with multiple high-level priorities
Enthusiastic, sees problems as opportunities, and proactively develops knowledge and skills needed
Excellent written and verbal communication skills
Develop Go-to-market materials in partnership with product marketing teams
Experience in conducting workshops, consulting sessions for customers
Skilled in creating presentations and presenting to various levels within the organization and to customers
Managing communications and expectations with customers, sales and engineering teams

OTHER SKILLS

Practical knowledge of agile/iterative development process preferred
Experience of working with teams across locations and time-zones
Knowledge of project management tools, such as Jira
Technical background with understanding and/or hands-on experience in software development
Experience of working with teams across locations and time-zones in global delivery model

EDUCATION QUALIFICATION

Bachelors in Engineering or Masters in Computer Applications
MBA preferred

Product Manager (Retail domain)

Location: Hyderabad

View More Details Apply now

RESPONSIBILITIES

Define product features and functionality, and prioritize product roadmap.
Develop customer use cases, personas and scenarios and present solutions to clients
Work with Engineering teams to define product specifications and requirements.
Resolve day to day queries from development team based on knowledge of customer business
Scope and prioritize activities based on business and customer impact
Keep up-to-date with industry trends and advancements in various platforms that will need to be integrated with the solution.
Collaborate with cross-functional teams, including Sales, Marketing, Engineering, and Customer Support, to deliver successful products.
Lead product development efforts from ideation to launch.
Ensure demonstration platforms are up to date and relevant to customer requirements
Ensure product documentation is up-to-date and accurate.
Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT
Readiness to travel for short/long durations within North America and outside

EXPERIENCE REQUIRED

12+ years’ experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities.
Strong understanding of various retail industry personas including store associate, store operations, distribution/warehousing, e-commerce and contact center agents.

MUST HAVE SKILLS

Experience with product lifecycle management.
Understanding of cloud based systems that support Order, Warehouse, and Inventory systems such as Manhattan, JDA, SAP or other industry specific systems.
Good knowledge and understanding of software development and web technologies including JSON/XML and AI/ML, NLP
Experience in configuring products based on customer requirements
Ability to manage in a very fast paced environment with multiple high-level priorities
Enthusiastic, sees problems as opportunities, and proactively develops knowledge and skills needed
Excellent written and verbal communication skills
Experience in conducting workshops, consulting sessions for customers
Skilled in creating presentations and presenting to various levels within the organization and to customers
Managing communications and expectations with customers, sales and engineering teams

OTHER SKILLS

Practical knowledge of agile/iterative development process preferred
Experience of working with teams across locations and time-zones
Knowledge of project management tools, such as Jira
Technical background with understanding and/or hands-on experience in software development
Experience of working with teams across locations and time-zones in global delivery model

EDUCATION QUALIFICATION

Bachelors in Engineering or Masters in Computer Applications

Partner Success Manager

Location: Hyderabad

View More Details Apply now

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.ai/press/

RESPONSIBILITIES

Collaborate closely with Marketing and Product to invite partners to webinars, ensure they attend and follow up to get them into the partner program.
Work cross-functionally to facilitate a seamless partner on-boarding process.
Provide on-going product updates and enablement to partners.
Coordinate product roadmap reviews with our partners.
Proactively reach out to Director level at partners to ensure on-going adoption and on-going success
Work collaboratively with the Marketing team to build Partner testimonials and referrals

EXPERIENCE REQUIRED

Overall 4+ years of experience in Partner Success

MUST HAVE SKILLS

Ability to understand partner requirements, develop and guide them through our partner program.
Ability to work in a fast-paced, entrepreneurial, results-oriented culture.
Excellent interpersonal skills.
Creative thinker with the ability to troubleshoot issues quickly and effectively.
Excellent written and verbal communication skills.
Strong presentation skills.
Extremely well-organized and analytical with an ability to work well under pressure.
Strong team player as well as a proactive individual contributor.
Ability to grasp technical concepts and communicate to partners in a simple manner.

EDUCATION QUALIFICATION

Bachelors Degree

Customer Success Director

Location: Mumbai

View More Details Apply now

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.ai/press/

Customer Success Manager is a professional who drives our customers’ overall value realization and orchestrates its delivery through an efficient team, products, and project management approach. Value realization includes the definition and execution of customer success plans, the achievement of their business goals, and the adoption of Kore.ai software to drive ROI.

Customer Success Manager will develop long-term relationships with our key customer stakeholders in the region, connecting with key business executives, IT stakeholders, product managers, and users to understand their business requirements and goals, use cases, and how Kore.ai products can help in their business. Internally, this role will work closely with the Sales, Partnership, and Product Team to ensure the growth of the customer portfolio and customer satisfaction while ensuring that the team effort is fully executed. Customer Success Manager must be an active and passionate project, people, and customer manager.

RESPONSIBILITIES

Lead discussions with the customers to understand their business objectives, use cases, value generation as well as company culture to support the software adoption.
Own the end-to-end customer success, relationship, and software adoption – from the client onboarding, through the entire business cycle.
Develop and document customer success plans.
Lead discussions with program managers and technical teams to track, monitor, and take action on the migration health of customers.
Orchestrate an internal team of solution architects, business analysts, professional services, and partners to deliver customer success plans and commercial success.
Drive the value-based upsell and cross-sell activities across the customer base
Maintain relationships with key customer stakeholders at various levels (CX, IT, EX, HR other functions).
Monitor and ensure timely software renewals.
Manage customers at risk (red accounts) with a structured, and methodical approach.

EXPERIENCE REQUIRED

Overall 12+ years’ experience in customer-facing roles managing software sales and/or software implementation projects. Experience with analytical tools and presentation tools

MUST HAVE SKILLS

Relevant work experience in advisory, solution architecture, systems integration, digital transformation projects management, or customer success roles with enterprise software companies.
Familiarity with customer success methodologies and practices like segmentation, customer journey, customer health scoring, etc.
Strong interpersonal skills, able to navigate complex organizational structures and relationships, comfortable engaging with C-level sponsors.
Problem-solving oriented (what do we need to get things done).
Excellent communication (both written and verbal) skills. Experience communicating with both technical and non-technical stakeholders and with senior levels.
Complex opportunity and/or project coordination skills with the ability to negotiate and communicate across all levels of an organization.
Experience in working with conversational AI platforms and Call Centers is an advantage.
Excellent presentation skills.
Enjoy challenges and ambitious goals within a fast-growing global AI tech company.

OTHER SKILLS WE’D APPRECIATE

Self-motivated team player with ability to work in a fast paced, changing environment.
Sense of urgency and persistence.
Energy, enthusiasm and commitment

EDUCATION QUALIFICATION

BS/BA or Master in a Business, Economics, IT

Lead Instructional Designer

Location: Hyderabad

View More Details Apply now

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.com/press/

POSITION / TITLE: Lead Instructional Designer

RESPONSIBILITIES

Research, analyze, design, develop and customize course/curriculums for both e-learning, multimedia products (video, graphic, audio) and instructor-led training
Use different instructional models, theories, tools, and technologies to bring in the right learning experience for our users
Design curriculum considering the blended learning approach and multi-channel delivery approach
Liaise with cross functional teams to design curriculums and focus on smooth execution
Collaborate with Subject Matter Experts and develop deep knowledge of the products to serve as a trusted consultant for creating/revising curriculums
Collaborate with other IDs for deliverables and perform instructional and quality reviews
Collaborate with graphic design team and ensure the visual assets are designed as per brand guidelines
Design templates and define processes to ensure consistency in learning deliverables
Work closely with the project manager to create the project plans and ensure it is followed to set the project for success
Mentor and coach ID’s

EXPERIENCE REQUIRED

10+ years of experience in instructional design and technical content development

MUST HAVE SKILLS

Proficient in courseware development tools such as Articulate Studio, Adobe Captivate, Articulate Presenter, Vyond, Captivate and Camtasia
Exceptional communication and interpersonal skills with proven experience of working with various teams in the learning development lifecycle
Exceptional skills in designing advanced-level technical and non-technical courses
Ability to understand the learning needs and prepare the project specification document
Ability to identify the risks and escalate on time
Ability to create, review and revise storyboards of various delivery formats ILT/WBT/blended learning/Videos/ Gamification
Proficient with the latest trends, tools, and technologies in the learning industry
Strong in stakeholder management
Ability to demonstrate agile mindset to adapt to evolving requirements and make progress despite ambiguity
Expert knowledge in adult learning theory

OTHER SKILLS WE’D APPRECIATE

Degree or certification in Instructional Design
Project management skills
Experience working in a scrum-based development cycle
Vendor management
Knowledge of graphic design

PREFERED EDUCATION QUALIFICATION

Bachelors in Engineering or Masters in Computer Applications
Graduate degree in learning design, educational psychology, or similar field

Senior Instructional Designer

Location: Hyderabad

View More Details Apply now

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.com/press/

POSITION / TITLE: Sr. Instructional Designer

RESPONSIBILITIES

Create course outlines and design documents based on the requirement
Create storyboards and design specifications for various course/curriculum development
Collaborate with Subject Matter Experts to seek information and for reviews
Collaborate with other IDs for deliverables and perform instructional and quality reviews
Collaborate with graphic design team for graphic or visual support
Use common tools and templates, design and develop learning deliverables in line with the project scope
Work closely with the project manager to create the project plans and ensure it is followed to set the project for success

EXPERIENCE REQUIRED

6-10 years of experience in instructional design and technical content development

MUST HAVE SKILLS

Proficient in courseware development tools such as Articulate Storyline, Adobe Captivate, Articulate Presenter, and Camtasia
Exceptional communication and interpersonal skills with proven experience working with various teams in the learning development lifecycle
Exceptional skills in designing advanced-level technical and non-technical courses.
Ability to understand the learning needs and project specifications
Ability to create, review and revise storyboards of various delivery formats ILT/WBT/blended learning/Videos/ Gamification

OTHER SKILLS WE’D APPRECIATE

Degree or certification in Instructional Design
Project management skills
Vendor management
Knowledge of graphic design

PREFERED EDUCATION QUALIFICATION

Bachelors in Engineering or Masters in Computer Applications
Graduate degree in learning design, educational psychology, or similar field

Graphic Designer

Location: Hyderabad

View More Details Apply now

Product Trainer

Location: Hyderabad

View More Details Apply now

Graphic Designer KoreAcademy

Location: Hyderabad

View More Details Apply now

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.

You can find full press coverage at https://kore.com/press/

POSITION / TITLE: Graphic Designer

RESPONSIBILITIES

Creating graphic assets, backgrounds, sketches, infographics, icons in compliance to defined standards for course creations
Developing visually appealing graphic layouts, page designs, assets and screens, GUI designs to enhance the learning experience
Analyzing the requirements, ability to visualize and create the desired output
Developing a repository for graphic assets for the team to use
Adjusting the designs based on the review, quality, accuracy, and relevance of defined standards

EXPERIENCE REQUIRED

3-5 years of experience in graphic design or related field

MUST HAVE SKILLS

Strong technical skills and proven ability to use a variety of Adobe Software Suite (Photoshop, Illustrator, After Effects & Premiere Pro).
Strong aesthetic and conceptual skills.
Ability to work methodically and meet deadlines.

OTHER SKILLS WE’D APPRECIATE

Diploma in Design/Multimedia

PREFERED EDUCATION QUALIFICATION

Graduate (Any)

Conversational Designer

Location: Hyderabad

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Sales Engineer

Location: Hyderabad

View More Details Apply now

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Bots Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

You can find full press coverage at https://kore.com/press/

POSITION / TITLE: SALES ENGINEER

He/She will be responsible for the technical relationships with prospects and will work internally with sales and product development to identify and communicate solutions to meet customer business needs. The Solutions Engineer is a resource for the sales division.

RESPONSIBILITIES

Conduct sales meetings and deliver sales presentations that demonstrate Kore product either online or in person with qualified prospects with the Account Manager.
Effectively articulate Kore platform features & differentiators to prospects and help them understand the technical value and benefits of the solution.
Clearly articulate value of Kore offerings to audiences ranging from CxOs to Engineers.
Provide hands-on deep technical product walk-through of product features for various technical audiences and address technical questions and overcome barriers of adoption.
Help client define an evaluation criteria & demonstrate how Kore meets it.
Participate in consultations and/or product capability assessments with prospects.
Prepare and deliver targeted PowerPoint presentations product demonstration for prospects.
Setup and/or build product demo environments and assets.
Assist in delivering proof of concept / pilot projects that demonstrate Kore value.
Create proposals and responses to RFI/RFP documents.
Conduct solutions workshops with prospects to define business requirements and processes.
Be a subject matter expert in the field of messaging, mobile, and cloud to become a trusted partner to the prospect.
Develop & maintain relationships with prospects, existing customers, and channel partners.
Assist marketing with trade shows, case studies, creating demo scripts, demo videos and white papers.
Travel to customer and prospect meetings is expected. The amount of travel may vary each week. We expect the overall 25-50% nights spent on the road.
Develop and maintain a broad knowledge of the technology industry especially enterprise bots and messaging platforms to stay aware of trends, issues and competition.

EXPERIENCE REQURIED

At least 5 years of experience in pre-sales or software development or a technical role working with enterprise software systems.

MUST HAVE SKILLS

Mobility / wireless solutions experience (device manufacturers; network providers; mobile network standards; on device applications; mobile web browser applications; SMS applications).
Functional enterprise software integration experience using standard integration protocols such as Webhooks, REST APIs, Web Services, and RSS.
Software application development experience – mobile application development experience is a nice to have.
Ability to understand enterprise security, encryption and single sign-on capabilities.
Proficient with Microsoft Word, Excel, PowerPoint, MS Project and Visio.
Excellent verbal and written communications skills.
Exceptional time management and organization skills.
Experience communicating with CxO executives, Marketing and other line of business owners, and technical audiences is desired.
Proficient with online presentation and training services (RingCentral, GoToMeeting, WebEx, etc).
Experience with Salesforce.com or equivalent sales force automation tool.
Proficient with Smart Phones: iPhone, Android, Windows Mobile, and Blackberry.
Proficient with MacOs, Windows 7 or 8, and Linux.

OTHER SKILLS WE’D APPRECIATE

Industry vertical experience in financial services, healthcare, travel and hospitality, mobile ecommerce or social networking is a nice to have.

EDUCATION QUALIFICATION

Bachelors in Engineering or Masters in Computer Applications Business Information Systems (BIS) is a plus

Product Designer

Location: Hyderabad

View More Details Apply now

React Native Developer with iOS

Location: Hyderabad

View More Details Apply now

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI and Digital UX technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Lead/Architect

This role requires the Developer to understand the requirement and come up with best possible solutions. You will be working with User Experience team to drive best in class, easy to use apps with user centric design. Should be able to work independently in a lean and agile development environment. Will be a part of core developing team and will be responsible for developing iOS application, associated with various features of the product. You may also be required to work with the Product team to develop quick prototypes and blueprints.

LOCATION: Hyderabad

RESPONSIBILITIES

End to end ownership of the mobile products you work on including but not limited to design, development, testing and delivery
Maintenance and sustenance of the products across Mobile OS versions
Responsibility of lifecycle management of the product on various delivery platforms and app stores
Strong cross-functional contribution in defining and delivering the roadmap for products on mobile and other devices

EXPERIENCE REQUIRED

3+ years building complex iOS applications for the iPhone or iPad using React Native, ObjectiveC/C++ with Cocoa and other frameworks

MUST HAVE SKILLS

Thorough understanding of object-oriented programming concepts, data structures and algorithms
Understanding of Objective C memory management techniques
UIKit, SQLite, Core Animation, Core Graphics
Network & socket programming
Understanding and experience working with SOAP and/or REST APIs
Concurrency and multi-threading with operation queues, GCD
Experience in iOS SDK performance tools and optimization techniques
Experience in writing unit tests and testable code
Experience with git version control system

OTHER SKILLS WE’D APPRECIATE

Open source contributions
Experience with Core data
Completed or production-ready iPhone and iPad applications available on the Apple App Store or through enterprise distribution
Knowledge of the latest iOS features and general technology trends
Strong understanding of interactive application development paradigms, memory management,file I/O

EDUCATION QUALIFICATION

Graduate in Engineering OR Masters in Computer Applications

Application Support

Location: Hyderabad

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Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Application Support

LOCATION: Hyderabad

RESPONSIBILITIES

As a Service and Support Specialist at Kore, you will ensure that our customers are delighted with our customer service and ensure they are successfully using Kore. You will play a key role in the company keeping Kore’s customers happy. In order to function effectively in this role, you will also spend enough time with Kore’s Product Management, Application Development and Quality Assurance teams to understand and test the product we offer our customers. You will also be using our product on a day-today basis, so you experience what our customers are experiencing.

Customer experience with our support process is taken seriously at Kore and we look to you to help us deliver exceptional customer service to our customers. You will be championing our customers and ensuring that support incidents are handled with expertise, courtesy and skill. You will be in-charge of performing preliminary root cause analysis on the issues and escalating them to the appropriate teams based on the requirement. Besides fielding incoming support requests – problems/inquiries – you may also be required to contact customers via email (primarily) and chat or phone when necessary in order to respond to problems/inquiries. We expect to deal with a spectrum of customers ranging from individual users to teams of users from companies to small businesses and large corporations. Our goal is to provide the same attention to all and provide a customer experience that delights our customers

EXPERIENCE REQURIED:

3 -7 years’ experience.

MUST HAVE SKILLS

Must have excellent spoken and written communication skills.
Must possess previous experience in supporting web or mobile based applications/products and have demonstrable subject matter expertise on the application/product you supported.
Should have expertise in troubleshooting customer queries and performing root cause analysis on the issues which are being raised.
Should possess the initiative to scale up and develop sufficient expertise on our products with the internal training provided.
You are expected to be technically savvy with the technologies in play and to the extent that you are able to provide solutions for customers; answer inquiries from customers.
Demonstrable expertise in handling customer problems, inquiries via email, chat and phone
You will also possess sufficient technical skills in understanding the problems / questions reported from the field and be able to explain that to other internal parties involved in resolving these problems / questions, when necessary.
Ability to document knowledge base articles when necessary
Should be able to contribute towards proactive measures in assuring our customer support process improves in productivity and promotes self-service solutions – such as Knowledge Base, Users Forum
Have a genuine passion for and believe in customer support and its role in the success of a product for a company
Must have good understanding on REST APIs, Java Script and JSON

Good to Have Skills

Previous work experience on any bot development
Exposure to NLP & ML
Knowledge on various Auth process, Node JS is an added advantage

EDUCATION QUALIFICATION

Bachelor’s in engineering or master’s in computer applications

Technical Architect

Location: Hyderabad

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Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Product Marketing Manager

LOCATION: Hyderabad

RESPONSIBILITIES

Preparing the detailed design documents and design approaches using the various tools
Translating the business requirements to technical specifications that can be used by the teams to develop.
Define implementation approaches, algorithms and code structure to meet the requirements
This position requires an individual to be creative, team-oriented, technology savvy, driven to produce results and demonstrates the ability to take a cross-team leadership role.
Leads in the analysis, design, and implementation planning of the technical/business solution
Willing to work on additional tasks and responsibilities that will contribute towards team, department, and company goals.
Architect experience and responsibility includes defining, prototyping and recommending the technology solutions, detailing the implementation design and identifying interfaces with other products for integration
Abreast of latest technologies & tools and ability to evaluate and select appropriate tools and technologies as per the requirement.
Apply attained experiences and knowledge in solving problems that are complex in scope requiring in-depth evaluation
Experience with scaling and performance of large systems and web applications.
Very good experience in OOPS and Multi-Threading
Very Good Experience in Node JS, Java Script, Jquery, HTML 5, CSS3.
Very good experience in defining/creating SOAP & RESTful web services.
Experience in employee-facing business applications
Experience in Reporting & Analytics as well as Systems Integration Experience in product development, preferably Mobile and SaaS.

EXPERIENCE REQUIRED

9+ yrs

MUST HAVE SKILLS

C, C++,Data structures, Algorithms, UML, Design Patterns, OOPS, Multi-Threading, Experience in handling of Scalability, Performance, security of large applications

EDUCATION QUALIFICATION

Graduate in Engineering OR Masters in Computer Applications

Bot Developer

Location: Hyderabad

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Web Developer

Location: Hyderabad

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Technical Project Manager

Location: Hyderabad

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Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Technical Project Manager

Candidate is expected to be hands on in web services, server-side experience. Will be analysing business requirements, would interact with different business teams. Will be a part of the solution design process. Manage execution against project plans and delivery commitments. Planning the releases, working closely with product managers, partners’ teams and engineers. Help ensuring quality and encourage innovation at all levels.

LOCATION: Hyderabad

RESPONSIBILITIES

Coordinate project including developing and coordinating realistic project estimates, plans and metrics
Ensure all releases are delivered as per the commitment, meet defined release criteria
Collaborate with Product owners and application specialists to groom the product backlog
Tracks team progress toward milestones/sprints, using key performance metrics to objectively identify if the team is on track or not
Provides both high level and detailed project status and health
Serves as a central point of contact for project questions
Champion release management practices within the Agile delivery teams such as TDD, BDD, refactoring, value stream mapping, continuous delivery methodologies etc
Drive cross-functional team activities and deliverables

EXPERIENCE REQUIRED

10 – 15 years of experience in program management of software releases in an agile SW development environment with experience as a Technical Manager

MUST HAVE SKILLS

10+ years of total software engineering experience with a thorough understanding of software product development.
3+ years of experience in a software engineering leadership position managing a team of 10-15.
Strong application development experience ideally with any of the following: Java, Java Script, Node.Js, Python, .NET etc.
Knowledge of AI, NLP, ML, Chat bots will be added advantage.
Experience in WebServices using REST, SOAP.
Track record of successful collaboration with cross-functional and distributed teams.
Strong leadership competencies including the ability to think and act strategically, drive for results, build a high-performance culture and inspire/teach others to perform at higher levels.
Experience running projects using agile development principles, with knowledge of industry standard tools and best practices.
Demonstrated ability to interface and liaise between technical and non-technical audiences, as well as presenting to executive management.
Monitor and report out project progress to all stakeholders periodically. Set the processes for project execution, as appropriate.
Excellent organizational abilities and a proven ability in risk management and mitigation.

OTHER SKILLS WE’D APPRECIATE

This role will likely evolve over time as the company grows and our processes change, so flexibility and ability to adapt are critical
More than 3 years of experience as a technical lead
Good hands on experience in Java/Javascript programming
Exposure/experience at Architect level

EDUCATION QUALIFICATION

Graduate in Engineering OR Masters in Computer Applications

Node.JS – SE / SSE

Location: Hyderabad

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Business Analyst

Location: Hyderabad

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Read more about Kore in News: https://kore.ai/press

POSITION / TITLE : BUSINESS ANALYST/PRODUCT MANAGER

LOCATION: Hyderabad

RESPONSIBILITIES

Develop use cases, personas and scenarios and present solutions to internal and external stakeholders.
Work with the engineering teams to build and deploy solutions with optimal resources.
Resolve day to day queries from development team based on knowledge of customer business
Scope and prioritize activities based on business and customer impact.
Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT.
Regular competitor and market analysis to understand the market trends.

EXPERIENCE REQUIRED

6-8 years’ experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities.

MUST HAVE SKILLS

Understanding of cloud based systems along with knowledge of any domain such as Banking, Finance, Healthcare, Web/Social etc.
Good knowledge and understanding of software development and web technologies
Working knowledge of Web Service Concepts, Java script and/or Java, JSON/XML Experience of about 4-6 years
Worked as BA / PM or similar role in a product company (Preferred) or a services company
Having exposure to developer tools
Having some coding/engineering/design experience is a plus.
Prototyping and UI skills.
Proficient in using tools like Postman or similar
Ability to manage in a very fast paced environment with multiple high-level priorities
Enthusiastic, sees problems as opportunities, and proactively develops knowledge and skills needed
Excellent written and verbal communication skills
Skilled in presentations and discussions with sales and engineering teams.

OTHER SKILLS WE’D APPRECIATE

Practical knowledge of agile/iterative development process
Technical background with understanding and/or hands-on experience in software development
Experience of working with teams across locations and time-zones.
Prior experience of working with the software development teams.

EDUCATION QUALIFICATION

Bachelors in Engineering or Masters in Computer Applications

Product Manager

Location: Hyderabad

View More Details Apply now

Read more about Kore in News: https://kore.ai/press

POSITION / TITLE : BUSINESS ANALYST/ PRODUCT MANAGER

LOCATION: Hyderabad

RESPONSIBILITIES

Develop use cases, personas and scenarios and present solutions to internal and external stakeholders.
Work with the engineering teams to build and deploy solutions with optimal resources.
Resolve day to day queries from development team based on knowledge of customer business
Scope and prioritize activities based on business and customer impact.
Provide input to QA for creation of test plans and certification criteria. Assist and certify the UAT.
Regular competitor and market analysis to understand the market trends.

EXPERIENCE REQUIRED

6-8 years’ experience in defining and managing core products or business applications, either through product management (strongly preferred) or equivalent activities.

MUST HAVE SKILLS

Understanding of cloud based systems along with knowledge of any domain such as Banking, Finance, Healthcare, Web/Social etc.
Good knowledge and understanding of software development and web technologies
Working knowledge of Web Service Concepts, Java script and/or Java, JSON/XML Experience of about 4-6 years
Worked as BA / PM or similar role in a product company (Preferred) or a services company
Having exposure to developer tools
Having some coding/engineering/design experience is a plus.
Prototyping and UI skills.
Proficient in using tools like Postman or similar
Ability to manage in a very fast paced environment with multiple high-level priorities
Enthusiastic, sees problems as opportunities, and proactively develops knowledge and skills needed
Excellent written and verbal communication skills
Skilled in presentations and discussions with sales and engineering teams.

OTHER SKILLS WE’D APPRECIATE

Practical knowledge of agile/iterative development process
Technical background with understanding and/or hands-on experience in software development
Experience of working with teams across locations and time-zones.
Prior experience of working with the software development teams.

EDUCATION QUALIFICATION

Bachelors in Engineering or Masters in Computer Applications

Technical Lead

Location: Hyderabad

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Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: TECHNICAL LEAD

Candidate is expected be hands on in web services, server-side experience. Will be analysing business requirements, would interact with different business teams. Will be a part of the solution design process. Will be a part of core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes.

LOCATION: Hyderabad

RESPONSIBILITIES

Will work in high traffic / real-time Enterprise apps
Will be a part of Agile Methodologies, Design Patterns and Software Revision Control Systems
Will gain experience in scaling applications and database infrastructure
Able to lead the team from technical, managerial leadership perspective
Inspire & motivate team-mates and be a cross-functional go-to-person
Implementing proofs of concept, prototypes and production-grade software
This role will likely evolve over time as the company grows and our processes change, so flexibility and ability to adapt are critical

EXPERIENCE REQUIRED

Minimum 7+ years of solid product development experience and should have worked on open source platforms

MUST HAVE SKILLS

Must have strong expertise in either Java or Python, Node.js
Skillset should have the following JSON, Redis / MongoDB, Web Sockets
Knowledge of AI, NLP, ML, Chatbots will be added advantage
Knowledge on Linux / Unix flavours
Experience in Web Services using REST, SOAP
Knowledge of different authentication and authorization techniques
Candidate must have hands on experience in server-side programming independent of technology
Strong knowledge of code documentation and handover
Experience building scalable, high-available mission-critical platforms
Exposure to any of the cloud platforms like AWS/GCP/Azure
UI-side development experience in any one of the technologies Java Script /Angular.JS / React.JS/Vue.JS
Strong leadership competencies including the ability to think and act strategically, drive for results, build a high-performance culture and inspire/teach others to perform at higher levels

OTHER SKILLS WE’D APPRECIATE

Experience with git version control system
Experience on open source contribution
Excellent Coding Standards
Any chatbot development experience

EDUCATION QUALIFICATION

Graduate in Engineering OR Masters in Computer Applications

NLP Analyst

Location: Hyderabad

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Read more about Kore in News: https://kore.ai/press

POSITION / TITLE: Sr. NLP Analyst / NLP Analyst

LOCATION: Hyderabad

RESPONSIBILITIES:

- Build content for chatbot and define an efficient process for identifying targeted follow-up questions based on keywords.
- Research and analyze the scope of intent within the linguistic and technical dimensions of chatbot’s capabilities.
- Work with developers, product, and engineering teams to maximize conversions while ensuring a great user experience.
- Understand how Natural Language Processing and Machine Learning are integral to chatbot development.
- Analyze chat history and optimize intents.
- Experiment with different content formats and styles to deliver unique user experiences.
- Drive continual content refinement and improvement through content experiments, user feedback, and analysis of performance metrics.
- Create conversational flows to suit the requirements.

Train the chatbot accordingly to understand the linguistic variations of diverse types of users.

EXPERIENCE REQUIRED

1+ years of hands on experience in Machine Learning OR Artificial intelligence related to Natural language processing and or Computational linguistics
Experience in either Java or C/C++ and any one of scripting languages like Perl/Python/ JavaScript

MUST HAVE SKILLS

Application of machine learning algorithms and techniques for natural language processing.
Experience with supervised and unsupervised machine learning techniques.
Sound knowledge in Syntax and Semantic processing using statistical methodologies and/or Chatscript
Experience in applied linguistics & NLP
Expert in English language (vocabulary & sentence formation)

OTHER SKILLS WE’D APPRECIATE

Data analytics (text mining and understanding the data clusters), Node.js and scripting.
Good knowledge on content categorization algorithms
Research, design and development of natural language processing algorithms

EDUCATION QUALIFICATION

Graduate in Engineering OR Master’s in Computer Applications
Having Machine Learning or AI certifications would be an added advantage

We’re always looking for talented and passionate people. Get in touch! Send in your CV to careers@kore.ai

Account Executive – Financial Services

Location: Chicago, Illinois

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Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023 report. This is a testament to our no-code philosophy and dedicated efforts of 8 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future.

ROLE / TITLE: Account Executive – Financial Services

LOCATION: Chicago, Illinois

He/She will be responsible for establishing relationships with new customers and securing contracts, as well as managing and expanding our existing customer base to achieve sales targets. He/She will drive the entire sales cycle from a qualified lead to a closed sale. They will work internally with support from business development, sales engineers, and other sales support teams to identify and communicate Kore.ai’s portfolio of technology and solutions to meet customers’ business needs.

RESPONSIBILITIES

Actively identify new customers through market research, cold calling, networking, and social media, that can benefit from the company’s product or service.
Utilize consultative selling techniques to better understand customer pain points, so you can offer solutions to specifically address those business needs.
Maintain a pipeline of qualified new business and existing customer base growth opportunities equal to or above four times your annual quota to ensure ability to meet your goals.
Articulate Kore.ai’s platform, solutions, features, differentiators and the expected ROI to prospects via calls, emails, demonstrations and sales meetings, to various audiences, which can include Business Unit leaders, CXOs and Engineers.
Develop and maintain relationships with prospects, existing customers, and channel partners to further identify opportunities to expand Kore.ai’s business footprint within those relationships.
Utilize CRM system to effectively track and report sales activity on your pipeline.
Effectively map new prospect organizations to identify the targeted buyers and decision makers.
Develop and deliver targeted presentations for prospects which include industry trends, financial data and case studies.
Prepare for navigating potential objections from the customer and be able to negotiate a deal to close.
Create proposals and collaborate with RFx Team for responses to RFI/RFP documents.
Develop, maintain, and review territory plans that outline how you will meet sales targets on an ongoing basis.
Stay current on company offerings and industry trends.

EDUCATION QUALIFICATION

Bachelors or Masters in business-related field.

SKILLS & TRAITS REQUIRED

Minimum 5-10+ years of experience selling enterprise software, contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational AI, Telephony, etc.) into Fortune 500 accounts required.
Experience in selling to Financial Services vertical (Banks and/or Insurance) required.
Metrics driven sales “hunter” with a professional demeanor, impeccable integrity.
Strong desire to learn and succeed in tech sales.
Strong interpersonal communication skills with the ability to negotiate.
Excellent prospecting, presentation, and networking skills across all levels within an organization.
Excellent verbal and written communications skills.
Exceptional time management and organization skills.
Self-motivated team player with ability to work in a fast paced, changing environment.
Sense of urgency and persistence.
Energy, enthusiasm, and commitment.
Proficient with online presentation and training services (Zoom, GoToMeeting, WebEx).
Experience using CRM tools to track prospects and deals, as well as produce reports.

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $140,000-$150,000. Additional wage and benefit details will be shared during the formal interview process for this full-time employment opportunity. opportunity.

Account Executive – Financial Services

Location: New York, NY

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ROLE / TITLE: Account Executive – Financial Services

LOCATION: New York, NY

RESPONSIBILITIES

Actively identify new customers through market research, cold calling, networking, and social media, that can benefit from the company’s product or service.
Utilize consultative selling techniques to better understand customer pain points, so you can offer solutions to specifically address those business needs.
Maintain a pipeline of qualified new business and existing customer base growth opportunities equal to or above four times your annual quota to ensure ability to meet your goals.
Articulate Kore.ai’s platform, solutions, features, differentiators and the expected ROI to prospects via calls, emails, demonstrations and sales meetings, to various audiences, which can include Business Unit leaders, CXOs and Engineers.
Develop and maintain relationships with prospects, existing customers, and channel partners to further identify opportunities to expand Kore.ai’s business footprint within those relationships.
Utilize CRM system to effectively track and report sales activity on your pipeline.
Effectively map new prospect organizations to identify the targeted buyers and decision makers.
Develop and deliver targeted presentations for prospects which include industry trends, financial data and case studies.
Prepare for navigating potential objections from the customer and be able to negotiate a deal to close.
Create proposals and collaborate with RFx Team for responses to RFI/RFP documents.
Develop, maintain, and review territory plans that outline how you will meet sales targets on an ongoing basis.
Stay current on company offerings and industry trends.

EDUCATION QUALIFICATION

Bachelors or Masters in business-related field.

SKILLS & TRAITS REQUIRED

Minimum 5-10+ years of experience selling enterprise software, contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational AI, Telephony, etc.) into Fortune 500 accounts required.
Experience in selling to Financial Services vertical (Banks and/or Insurance) required.
Metrics driven sales “hunter” with a professional demeanor, impeccable integrity.
Strong desire to learn and succeed in tech sales.
Strong interpersonal communication skills with the ability to negotiate.
Excellent prospecting, presentation, and networking skills across all levels within an organization.
Excellent verbal and written communications skills.
Exceptional time management and organization skills.
Self-motivated team player with ability to work in a fast paced, changing environment.
Sense of urgency and persistence.
Energy, enthusiasm, and commitment.
Proficient with online presentation and training services (Zoom, GoToMeeting, WebEx).
Experience using CRM tools to track prospects and deals, as well as produce reports.

Account Executive - Retail

Location: Remote-US

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ROLE / TITLE: Account Executive -Retail

RESPONSIBILITIES

Actively identify new customers through market research, cold calling, networking, and social media, that can benefit from the company’s product or service.
Utilize consultative selling techniques to better understand customer pain points, so you can offer solutions to specifically address those business needs.
Maintain a pipeline of qualified new business and existing customer base growth opportunities equal to or above four times your annual quota to ensure ability to meet your goals.
Articulate Kore.ai’s platform, solutions, features, differentiators and the expected ROI to prospects via calls, emails, demonstrations and sales meetings, to various audiences, which can include Business Unit leaders, CXOs and Engineers.
Develop and maintain relationships with prospects, existing customers, and channel partners to further identify opportunities to expand Kore.ai’s business footprint within those relationships.
Utilize CRM system to effectively track and report sales activity on your pipeline.
Effectively map new prospect organizations to identify the targeted buyers and decision makers.
Develop and deliver targeted presentations for prospects which include industry trends, financial data and case studies.
Prepare for navigating potential objections from the customer and be able to negotiate a deal to close.
Create proposals and collaborate with RFx Team for responses to RFI/RFP documents.
Develop, maintain, and review territory plans that outline how you will meet sales targets on an ongoing basis.
Stay current on company offerings and industry trends.

EDUCATION QUALIFICATION

Bachelors or Masters in business-related field.

SKILLS & TRAITS REQUIRED

Minimum 10+ years of experience selling enterprise software, contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational ai, etc) into Fortune 500 accounts required.
Experience in selling to Retail or Travel & Hospitality vertical required.
Metrics driven sales “hunter” with a professional demeanor, impeccable integrity.
Strong desire to learn and succeed in tech sales.
Strong interpersonal communication skills with the ability to negotiate.
Excellent prospecting, presentation, and networking skills across all levels within an organization.
Excellent verbal and written communications skills.
Exceptional time management and organization skills.
Self-motivated team player with ability to work in a fast paced, changing environment.
Sense of urgency and persistence.
Energy, enthusiasm, and commitment.
Proficient with online presentation and training services (Zoom, GoToMeeting, WebEx).
Experience using CRM tools to track prospects and deals, as well as produce reports.

Marketing Development Representative – Cable Media Travel

Location: Orlando, FL

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About the Company:

JOB TITLE: Marketing Development Representative – Cable Media Travel

About the Role:

We are looking for a highly motivated and driven individual to join our Marketing Development team as a Marketing Development Representative in the cable/media/technology vertical. In this remote role, you will play a crucial part in driving the growth of our business by converting new leads into qualified opportunities and, ultimately, new business.

Responsibilities:

Responsible for contacting inbound prospects and engaging in meaningful conversations to understand their needs through email, phone calls, and social media
Conduct in-depth research on the prospect and their company, and qualify opportunities while communicating the Kore.ai value proposition
Nurture and maintain relationships with inbound and outbound prospects to ensure they are engaged and educated on Kore.ai
Collaborate with marketing and sales teams to develop and execute strategies to generate qualified opportunities and drive revenue
Utilize CRM (HubSpot) to track all activities, interactions, opportunities, and pipeline
Meet or exceed monthly and quarterly SAL targets

Requirements:

Minimum 1 year of experience in the cable, media and/or technology industry required
Minimum 2 years of experience in business development or inside sales required • Comfortable working in hybrid model both in office and remote weekly • Bachelor’s degree in Business Administration, Marketing, Sales, or related fields required
Strong communication and interpersonal skills
Ability to work in a fast-paced and high-pressure environment
Excellent time management and organizational skills
Ability to build and maintain strong relationships with prospects
Familiarity with CRM systems required, HubSpot preferred
Familiarity with sales methodologies preferred

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $50,000 – $60,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.

Account Executive - Healthcare

Location: Remote-US

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ROLE / TITLE: Account Executive – Healthcare

RESPONSIBILITIES

Actively identify new customers through market research, cold calling, networking, and social media, that can benefit from the company’s product or service.
Utilize consultative selling techniques to better understand customer pain points, so you can offer solutions to specifically address those business needs.
Maintain a pipeline of qualified new business and existing customer base growth opportunities equal to or above four times your annual quota to ensure ability to meet your goals.
Articulate Kore.ai’s platform, solutions, features, differentiators and the expected ROI to prospects via calls, emails, demonstrations and sales meetings, to various audiences, which can include Business Unit leaders, CXOs and Engineers.
Develop and maintain relationships with prospects, existing customers, and channel partners to further identify opportunities to expand Kore.ai’s business footprint within those relationships.
Utilize CRM system to effectively track and report sales activity on your pipeline.
Effectively map new prospect organizations to identify the targeted buyers and decision makers.
Develop and deliver targeted presentations for prospects which include industry trends, financial data and case studies.
Prepare for navigating potential objections from the customer and be able to negotiate a deal to close.
Create proposals and collaborate with RFx Team for responses to RFI/RFP documents.
Develop, maintain, and review territory plans that outline how you will meet sales targets on an ongoing basis.
Stay current on company offerings and industry trends.

EDUCATION QUALIFICATION

Bachelors or Masters in business-related field.

SKILLS & TRAITS REQUIRED

Minimum 10+ years of experience selling enterprise software, contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational ai, etc) into Fortune 500 accounts is required.
Experience in selling to Healthcare, Pharmaceutical, and/or Life Sciences vertical is required.
Metrics driven sales “hunter” with a professional demeanor, impeccable integrity.
Strong desire to learn and succeed in tech sales.
Strong interpersonal communication skills with the ability to negotiate.
Excellent prospecting, presentation, and networking skills across all levels within an organization.
Excellent verbal and written communications skills.
Exceptional time management and organization skills.
Self-motivated team player with ability to work in a fast paced, changing environment.
Sense of urgency and persistence.
Energy, enthusiasm, and commitment.
Proficient with online presentation and training services (Zoom, GoToMeeting, WebEx).
Experience using CRM tools to track prospects and deals, as well as produce reports.

Mid-Market Account Executive

Location: California

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ROLE / TITLE: Midmarket Account Executive -Cable, Media, and Technology/Western States

As a Mid-Market Account Executive for the company, you will be responsible for identifying viable leads, qualifying prospects, and acquiring new business to meet and exceed established revenue goals. Sales experience in SaaS, cloud-based technologies and/or AI sales is desired. Selling into financial services or retail organizations is highly preferred. Kore.ai thrives on the fast-paced environment expected by a growth stage Start-up.

RESPONSIBILITIES:

Generate a pipeline and closed/won business for the assigned territory in cable, media, and technology mid-market (<$500M revenue accounts)
Manage the full sales cycle from inception to close by following Kore.ai’s sales methodology, achieving target ARR quota
Provide timely follow-up on MQLs; qualifying fully and advancing opportunities that represent a balanced value for both the prospect and Kore.ai
Outbound prospecting into your Engaged Accounts and Target Account lists
Manage the selling cycle virtually through a combination of phone and virtual/onsite meetings (e.g., Zoom)
Identify, develop, and execute upsell/cross-sell strategies in assigned customer accounts
Provide accurate forecasting of monthly/quarterly sales expectations with thoughtful opportunity-advancement strategies
Identify and qualify new sales leads and opportunities.
Effectively map new prospect organizations to identify the targeted buyers, decision makers and key influencers within prospects’ organizations.
Utilize our CRM system to effectively track and report prospecting activity on your pipeline.
Maintain timely and accurate CRM records.
Analyze new prospect’s business needs through research and information gathering calls.

EDUCATION QUALIFICATION:

Bachelors in business-related field, such as business, management, or marketing.

SKILLS & TRAITS REQUIRED:

Minimum 3+ years of quota-basedfield sales experience selling enterprise software, contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational ai, etc) into Fortune 500 accounts required.
Experience in selling to the cable, media and technology vertical is required.
Strong desire to learn and succeed in tech sales.
A hunter mentality and is a tenacious prospector & closer.
Self-motivated to exceed personal and team goals.
Demonstrable track record of success.
Has a team player attitude and strong desire to grow with the company.
Exceptional time management and organization skills.
Sense of urgency and persistence.
Has excellent written and verbal communication skills.
Knowledge and understanding of what drives regional banks, credit unions and other mid market financial services organizations
Has excellent written and verbal communication skills.
Currently reside in Pacific or Mountain Time Zone required.

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $75,000 – $100,000. Additional wage/bonus/commission and benefit details will be shared during the formal interview process for this full-time employment opportunity.

IT Help Desk

Location: Orlando, FL

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Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2023 report.

This is a testament to our no-code philosophy and dedicated efforts of 8 years in building the world class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents.

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future.

ROLE / TITLE: IT Help Desk

We are hiring an in-office IT Help Desk associate for our Orlando office. Our IT Help Desk will assist internal customers with both Windows and Mac laptops so should have a good understanding of both.

You will be hands-on alongside our full-time team making improvements to our office environment, updating physical and virtual office tools, providing tech support across all departments, and documenting internal IT Support solutions.

Our IT Help Desk associate has a can-do attitude, is a collaborative problem solver who enjoys helping people. The perfect candidate is unafraid to ask questions and is comfortable learning independently. This candidate will troubleshoot in real-time and listen attentively to the end user. Responsiveness and follow-up will be critical to providing excellent customer service.

About You

We are looking for a Problem Solver who enjoys resolving interesting challenges. You will:

Have experience working on Windows and Mac laptops and peripherals
Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
Install and configure appropriate software and functions according to specifications
Develop and maintain local networks in ways that optimize performance
Ensure security and privacy of networks and computer systems
Provide orientation and guidance to users on how to operate new software and computer equipment
Organize and schedule upgrades and maintenance without deterring others from completing their work
Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
Maintain records/logs of repairs and fixes and maintenance schedule
Identify computer or network equipment shortages and place orders
Work with outside vendors to purchase parts/service as needed
Ability to connect printers and other devices to laptops from the cloud or network
Have help desk experience

Other Requirements and skills

Proven experience as IT Technician, Desktop Support, or relevant position
Excellent diagnostic and problem-solving skills
Excellent communication ability
Outstanding organizational and time-management skills
In depth understanding of diverse computer systems and networks
Good knowledge of internet security and data privacy principles
Degree in Computer Science, engineering, or relevant field
Certification as IT Technician will be an advantage (e.g., CompTIA A+, Microsoft Certified IT Professional)
Candidates must be currently residing in Orlando area for this onsite/in-office position
Be able to work 40 hours/week between 8am-5pm Monday – Friday

Attributes for this position:

A reliable team player with a can-do attitude
Someone who communicates clearly and respectfully with Internal Customers at all levels
Eager to help people, and solve problems
Comfortable working in a fast-paced environment
Humble and unafraid to ask questions and admit mistakes
Able to analyze and deconstruct technical problems
Able to develop and maintain technical documentation
Knowledgeable in networking, programming, or system administration
Willing to take a hands-on approach to gain experience in diagnosing, troubleshooting, and resolving technical issues at the desktop, server, and network levels

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $ 28.00/hour – $30.00/hour. Additional benefit details will be shared during the formal interview process for this full-time employment opportunity.

Business Development Representative

Location: Orlando, FL

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POSITION / TITLE: Business Development Representative

As a Business Development Representative for the company, you will be responsible for prospecting new business, qualifying them, and partnering with an external Account Executive to develop that lead into a true sales opportunity. This is a role that requires someone with the acumen and aptitude to identify new opportunities in the marketplace that are aligned with business use cases at Kore.ai and use strategic thinking and relational skills to attract interest in Kore.ai’s product offerings.

RESPONSIBILITIES

Identify and qualify new sales leads and opportunities.
Effectively map new prospect organizations to identify the targeted buyers, decision-makers, and key influencers within prospects’ organizations.
Utilize CRM (HubSpot) system to effectively track and report prospecting activity on your pipeline. • Analyze new prospect’s business needs through research and information gathering calls. • Conduct outbound prospecting to create leads through emails, calls, and social media.
Work closely and collaboratively with an Account Executive team partner to generate qualified opportunities and drive revenue.
Build pipeline by learning to effectively identify qualified leads, communicate the Kore.ai value proposition, and route opportunities properly to the direct sales team.
Exceed monthly/quarterly quotas for Sales Qualified Leads (SQLs).

EXPERIENCE REQUIRED

Minimum 2 years of experience in enterprise business development required. • Previous experience in outbound business development required.

MUST HAVE SKILLS

Excellent communication skills – outgoing, personable, and energetic.
Ability to build a rapport with prospects over the phone, via email, or via Video. • Must be a competitive, ambitious, and self-motivated individual with a hunger to succeed. • Ability to achieve monthly productivity goals.

OTHER SKILLS WE’D APPRECIATE

Sales or Customer Service experience a plus.
Receptive to feedback and coachable.
Resilient and possess the grit and determination to power through objections.

LOCATION Orlando, FL – ONSITE

EDUCATION QUALIFICATION

Bachelors in a business-related field, such as business, management, or marketing

Depending on specific professional experience, the salary for this position ranges from $50,000 – $60,000, + Bonus. Additional wage/bonus and benefit details will be shared during the formal interview process for this full-time employment opportunity.

We’re always looking for talented and passionate people. Get in touch! Send in your CV to careers_us_emea_latam@kore.ai

Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms

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Verify on our Site: Confirm job postings on our official website https://kore.ai/careers
Legitimate Job Offers: Kore.ai job offers go out ONLY from our official addresses. Please verify official email address before engaging further.
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Be Vigilant: Be aware of fake recruitments, verify communication sources before engaging further.

We’re actively addressing this issue with authorities. Report suspicions to us or local authorities. Safeguarding candidates future through safe and secure process is our priority.

We carry no responsibility for you engaging with unofficial sources and/or information. Thank you for your cooperation.

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We’re always looking for talented and passionate people. Get in touch! Send in your CV to careers_us_emea_latam@kore.ai

We’re always looking for talented and passionate people. Get in touch! Send in your CV to careers_us_emea_latam@kore.ai

We’re always looking for talented and passionate people. Get in touch! Send in your CV to careers_us_emea_latam@kore.ai

Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms

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