Careers at Kore.ai

We believe most, if not all, human-to-machine interactions can be automated for the greater good of our customers and their employees. Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees. We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions.

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business that is expanding its global team.

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report.

Senior Product Marketing Manager – Competitive Intelligence

As Sr. Product Marketing Manager, the main responsibilities will be as follows:

• Be the Competitive Intel SME and lead curation, publication and maintenance of Klue competitive tool content for sales.
• Keep a pulse on the industry through sales and customer feedback, market research and competitive intelligence, and effectively communicate findings to the team and other delivery groups to improve our differentiation and value proposition messaging.
• Develop and coordinate a CI plan with hiring manager to get competitive vendor content built out in Klue and ensure ongoing maintenance/refresh of CI content.
• Work closely with PMMs, PMs, and Sales teams to gather competitive intel for inclusion in the Klue tool.
• Become proficient in Kore.ai products and work with PMMs to develop video demo scripts and videos to highlight and improve our differentiation and value proposition messaging in video content.
• Create and maintain competitive comparison documents for primary competitors across products and as needed for specific deals.
• Create an externally shareable slide deck or document template for primary competitors.
• Create one blog per month on competitive intelligence, the conversational AI market, Kore.ai differentiators, or other competitive material.
• Work with hiring manager to deliver a monthly webinar/market pulse/competitive update to the sales, marketing and customer success/partner teams. 
• Send weekly competitive intelligence newsletter from Klue. 

Minimum Requirements: 

• Minimum 2 years of conversational AI or contact center technologies and the market landscape experience required
• Minimum 2 years building and maintaining a competitive intelligence program for a complex, high-growth market required
• Previous experience in conducting research, collecting, and curating information and creating deliverables to share with sales, marketing and product organizations
• Previous professional experience at a high growth, fast paced startup organization required 

**Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $110,000- $130,000. Additional wage and benefit details will be shared during the formal interview process for this full-time employment opportunity.

Kore.ai was created to help people work and engage digitally in a simpler and more conversational way and is a pioneer in shaping how intelligent bots interact with people via conversational dialogues. Kore’s enterprise grade Experience Optimization AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and email, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and more.

Position Summary:

We are looking for a Senior Conversation Designer to join our Expert Services Team. Conversation designers create intuitive and intelligent experiences across multiple text and voice channels. Their role is to define conversational experiences that drive business outcomes by meeting the needs of end users. 

Conversation designers work on collaborative project teams with natural language analysts, business analysts, solution architects, and developers to deliver custom solutions that highlight the unique capabilities of the Kore.ai platform. Designers interact directly with customers to analyze business objectives, advocate for design solutions, and offer mentorship and training that will enable customers to manage their own applications.

Senior Conversation Designers actively contribute to our design practice through peer design reviews, developing design patterns, and optimizing design methodologies. Senior designers also have the opportunity to support our Sales and Product teams as a subject matter expert on design strategy. 

Requirements:

• 5 years of experience designing conversational interactions for both text and voice channels required. IVR and call center experience is a plus.
• Excellent spoken and written communication skills. Proven ability to explain complex concepts to both customers and teammates.
• Experience balancing user needs with technical constraints and business goals.
• Strong analytical skills. High level of initiative, self-direction, and willingness to learn.
• Proficient in User-Centered Design (UCD) practices including user research, iterative design, usability testing, and tuning required. 
• Technical knowledge of the fundamentals of conversation (turn-taking, cognitive load, pragmatics, prosody) required.
• Technical knowledge of speech and language technologies (NLP, ASR, TTS) required.

Education:

• Masters or Bachelor’s degree in Linguistics, Human-Computer Interaction (HCI), User Experience Design (UXD), or equivalent practical experience.

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $110,000 – $140,000. Additional wage and benefit details will be shared during the formal interview process for this full-time employment opportunity.

Who is Kore.ai?

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.  Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.  With other offices in India, UK, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. You can find full press coverage at https://kore.com/press/

ROLE: Developer

As a Developer, you will be working hands on in web services, server-side experience. You will be analysing business requirements, interacting with different business teams and will be a part of the solution design process. You will be working on Node.js and NOSQL etc. Will be a part of the core development team and will be responsible for developing Solutions, server APIs/components. You will be a part of scaling applications and database infrastructure processes. 

RESPONSIBILITY:

• Will work in developing the Solution Bot (Products) which are highly configurable & customizable.
• Will work in high traffic / real-time Enterprise apps.
• Will be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems
• Will gain experience in scaling applications and database infrastructure.
• Will work in a very innovative and creative environment.

Must Have Skills:

• Skillset should have few of the following Node.js, Backbone, Underscore, Redis / MongoDB, Web Sockets, Java/JavaScript, 
• Knowledge on Linux / Unix flavours
• Bot development is an added advantage.
• Candidate must have hands on experience in server-side programming independent of technology
• Strong knowledge of code documentation and handover
• Experience on open-source contribution
• Experience & knowledge of version control in software development for example GitHub
• Basic Knowledge of object-oriented design & programming
• Experience with Test Driven Development methodology

EXPERIENCE REQUIRED:

• Minimum 5 years of solid development experience and should have worked on open-source platforms and configurable solutions
• Experience in developing virtual assistants required, NLP is preferred

EDUCATION QUALIFICATION:

• Undergrad degree in Engineering or Computer Applications

Location: Orlando (On-site)

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $90,000 – $110,000. Additional wage and benefit details will be shared during the formal interview process for this full-time employment opportunity.

Who is Kore.ai?

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customised virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunities.

At Kore.ai you will enjoy success, develop your professional skills, and allow your career to thrive within a fast-growing business who is expanding their global team. Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future. 

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report

ROLE: Technical Lead

You will be leading the analysis of business requirements, interact with different business teams and will be a part of the solution design process. You will be working on Node.js and NOSQL etc. Will be a part of the core development team and will be responsible for developing server APIs/components. You will be a part of scaling applications and database infrastructure processes.

RESPONSIBILITY:

• Will work as team lead in high traffic / real-time Enterprise apps
• Will lead the team in Agile Methodologies, Design Patterns, and Software Revision Control Systems
• Will share knowledge in scaling applications and database infrastructure
• Will collaborate and lead in a very innovative and creative environment

MUST HAVE SKILLS:

• Skillset should have few of the following Node.js, jQuery, Backbone, Underscore, Redis / CouchDB / MongoDB, Web Sockets
• Knowledge on Linux / Unix flavours
• Candidate must have hands on experience in server-side programming independent of technology
• Strong knowledge of code documentation and handover
• Experience with git version control system
• Experience on open-source contribution

EXPERIENCE REQUIRED:

• Minimum 2 – 4 years of senior/leadership position in the development team.
• Over 6 – 8 years of solid development experience and should have worked on open-source platforms
• Experience in Conversational AI, Contact Centre implementations levering Genesys, AudioCodes, Avaya, Cisco, ASR/TTS Engines like Google, Azure, Nuance etc., is preferable
• Experience in Telco, Retail Banking is a plus

EDUCATION QUALIFICATION:

• Graduate in Engineering OR Master’s in computer applications

Location: Orlando (On-site)

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $120,000 – $160,000. Additional wage and benefit details will be shared during the formal interview process for this full-time employment opportunity.

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report.

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future. 

Learn more at https://kore.ai

ROLE: Technical Account Manager (TAM)

RESPONSIBILITIES:

• Lead the successful adoption of Kore.ai Platform at leading organizations, guiding them through the strategic and technical facets of their Digital transformation journey.
• Manage the successful delivery of Professional Services engagements to drive customer adoption of Kore.ai platform and various Kore.ai solutions
• Engage with diverse stakeholder groups, including executives of large enterprises and a cross-functional and geographically dispersed team on a regular basis
• Work closely with the client teams to define and architect the solution for our clients. This will include estimating the components required to provide a comprehensive AI solution that meets and exceeds the client’s expectations delivering tangible business value to our clients.
• The candidate is expected to deliver cognitive applications that solve/augment business issues using leading Conversational AI technology frameworks.
• Builds high level chatbot architecture with back end integration, channel integration, Orchestration, high level understanding of security, chatbot platform understanding.
• Should have exposure in multiple Conversational AI platforms and experience in evaluating different Conversational AI platforms against customer requirements.
• Review and integrate the technical architecture requirements.
• Direct and influence client Bot/Virtual Agent architecture and experience in architecting and designing Chatbot solution.
• Provide input into final decisions regarding hardware, network products, system software and security.
• Experience with various backend systems like ServiceNow, Salesforce, IVR, ASR/TTS systems is a plus.

MUST HAVE SKILLS:

• Working experience in conversational AI platforms.
• Should have excellent communication and presentation skills.
• Should have a good amount of thought leadership in AI.
• Work autonomously and be comfortable building projects from start to finish.
• Work and delivery programs in a global delivery model.
• Skill – NodeJS/Python/C#, Conversational AI SaaS framework, Webservices/RESTful API’s. 

EXPERIENCE REQUIRED:

• Overall, 8 years of IT experience and a thorough understanding of the Conversational AI SaaS landscape.

EDUCATION QUALIFICATION:

• BS in Engineering or Computer Science required
• Masters in computer science is a plus

LOCATION: Dallas TX

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $130,000 – $190,000. Additional wage and benefit details will be shared during the formal interview process for this full-time employment opportunity.

Who is Kore.ai?

We believe most, if not all, human-to-machine interactions can be automated for the greater good of our customers and their employees. Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees. We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation. 

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions. This is a testament to our no-code philosophy and dedicated efforts of 8 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. 

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future. 

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report

ROLE – BDR Team Lead

As a Team Lead in the Business Development team, you will be responsible for supervising a designated team of BDRs who will prospect new business, qualifying leads, and partnering with an Account Executive(s) to develop leads into true sales opportunities. This is a role that requires someone with the acumen and aptitude to identify new opportunities in the marketplace that are aligned with business use cases at Kore.ai and use strategic thinking and relational selling skills to attract interest in Kore.ai’s product offerings.  The Team Lead will work to instill these same skills into a designated team of BDRs. This role requires a self-starting, proactive, results-oriented individual ready to begin their career as a sales leadership professional. BDR Lead will Reporting directly to the VP of Business Development.

RESPONSIBILITY:

As Team Lead of BDRs: 

• Train and coach BDRs to Identify and qualify new sales leads and opportunities.
• Effectively map new prospect organizations to identify the targeted buyers, decision-makers, and key influencers within prospects’ organizations. 
• Utilize the CRM (HubSpot) system to effectively track and report prospecting activity on your pipeline.
• Analyze new prospects’ business needs through research and information gathering calls.
• Conduct outbound prospecting to create leads through emails, calls, and social media. 
• Work closely and collaboratively with an Account Executive team partner to generate qualified opportunities and drive revenue.
• Build a pipeline by learning to effectively identify qualified leads, communicate the Kore.ai value proposition, and route opportunities properly to the direct sales team.
• Work Marketing Qualified Leads (MQLs).
• Assure BDRs consistently exceed monthly/quarterly quotas for Sales Qualified Leads (SQLs) and Sales Pipeline Development. 

Supervisory Responsibilities:

• The Business Development Team Lead where required will work cross-functionally with Kore.ai management to execute company and department strategies and uphold standards to ensure sales goals are met or exceeded. 
• Work with the VP of Business Development to develop and lead a designated team of BDRs daily.
• Monitor and manage designated BDR schedules and time/attendance and quota adherence.
• Work cross-functionally, in coordination with the VP of Business Development, across Kore.ai departments in the development/implementation of sales training, marketing, technical initiatives, and other sundry programs.
• Document and communicate individual and team BDR performance improvement plans. 
• Guide and assist the onboarding and training of new BDRs.
• Resolve routine problems and act as the first point of escalation for BDRs.
• Ensure BDRs are executing the job based on approved department and company policy and procedures.
• Participate in the recruiting process by interviewing and making hiring recommendations to the manager and plan for hiring and training.
• Provide hands-on coaching and training to BDRs including, but not limited to, workflow, business tools, prospecting, emailing, cold calling, and follow up and ensure that daily KPI’s are being met.
• Routinely monitor outbound prospecting calls, create formalized feedback, and provide to BDRs to improve performance.
• Use quality monitoring data management system to compile and track performance at team and individual level.
• Make recommendations to Management regarding plans for improvement (PIPs) and Quarterly Performance Reviews.
• Identify ways to streamline workflow, improve processes or procedures, and present plans to management for input and approval.
• Create reports, analyze performance, and trend data, and make recommendations to management to help guide the strategic direction of the team, as well as provide actionable data to other support groups as needed.
• Work collaboratively with management and key stakeholders, to drive optimization and performance of the BDR program.  including advising, and participating as required, on the execution before implementation of initiatives.

Other Skills:

• Excellent communication skills – outgoing, personable, and energetic.
• Ability to build a rapport with prospects over the phone, via email, or via Video.
• Must be a competitive, ambitious, and self-motivated individual with a hunger to succeed.
• Receptive to feedback and coachable.
• Resilient and possess the grit and determination to power through objections.
• Ability to achieve monthly productivity goals.
• Must adapt well to change and successfully set and adjust priorities as needed

EXPERIENCE REQUIRED:

• 2-4 years of BDR OR SDR Team Lead experience preferred.
• In Total 6 -10 years of experience is preferred. 

EDUCATION QUALIFICATION:

• A Bachelor’s Degree in a business-related field, such as business, management, or marketing is strongly preferred. 

LOCATION: Orlando (On-site)

We believe most, if not all, human-to-machine interactions can be automated for the greater good of our customers and their employees. Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees. We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions.

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business that is expanding its global team.

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report.

The Director & GM for Travel and Hospitality is responsible for the growth of business in Travel and Hospitality verticals.  You need to develop overall product vision and connect the customer pain points with our solutions and platform. In addition, the Director, Product Management owns the P&L goals for his/her vertical specific solutions. As the leader of this verticals, you must possess a unique blend of business and technical savvy with the ability to drive vision and mission to reality. You must gain quick understanding of the customer problems and quickly develop innovative solutions for the broader market.

Responsibilities: 

• Responsible for the P&L of new solutions and products in Travel and Hospitality 
• Co-Develops overall product vision and direction for vertical specific solutions; sets revenue and gross margin goals for the product
• Partner with cross functional teams (sales, marketing, business development, design) in ideation and develop new solution; oversee the development of business case and Market and product requirements 
• Owns the specifications and requirements from customers, channel partners and system integrators
•  Develop solutions that solves customer problems with ability to measure the success at every level of the solution deployment from pilot to production. 
• Own the product GTM with product marketing, operations, accounting, marketing management and partner with sales teams to develop leads and sales funnel. 
• Develop GTM sales tools to be able to deliver quick demo, pilot and production deployment with self service capabilities 
• Responsible customer development and market development in retail and food services segments. 
• Develop partner ecosystem for Co-sell and resell in these verticals to drive quicker adoption of our solutions in the market place. 
• Mentors, guides and coaches Product Managers and/or Engineers in order to develop and evolve capabilities
• Establish and maintain relationships with customers, partners, and the sales force
• Travel as needed to visit customers, partners, attend seminars, trade shows or meet area sales personnel

Qualifications:

Minimum Qualifications:

• Bachelor’s degree required
• 15+ years related experience (Travel & Hospitality experience/ product management and go- to market skills)
• 5+ years managing a Product Management group/solution consulting in full life-cycle product management
• Expert level knowledge in UCaaS/Voice BOT/Chat BOT technologies 
• Strong knowledge in cloud based conversational AI solutions 

Preferred Qualifications:

• Master’s Degree preferred
• Advanced market knowledge in retail and food services 
• Proven ability to drive the capture of customer and partner requirements to ensure product specifications will meet the needs
• Excellent interpersonal skills with strong ability to interact with customers
• Strong communication skills including written, verbal and oral presentation skills as well as ability to effectively present information and respond to questions from senior management, managers, clients and customers
• Ability to assess complex market landscape and create focused, integrated product and solutions plan
• Excellent skills in Microsoft business applications including Word, Excel and PowerPoint
• The successful candidate will be a self-starter; this individual must be adaptable, persuasive, tenacious and perceptive and be able to execute a well-developed plan
• 25% travel required to support a global product and solutions organization

**Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $150,000- $180,000. Additional wage and benefit details will be shared during the formal interview process for this full-time employment opportunity.

We believe most, if not all, human-to-machine interactions can be automated for the greater good of our customers and their employees. Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees. We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions.

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business that is expanding its global team.

In our Product Management Director & GM – Retail and Food Services is responsible for the growth of business in retail and food services verticals.  You need to develop overall product vision and connect the customer pain points with our solutions and platform. In addition, the Director, Product Management owns the P&L goals for his/her vertical specific solutions. As the leader of this verticals, you must possess a unique blend of business and technical savvy with the ability to drive vision and mission to reality. You must gain quick understanding of the customer problems and quickly develop innovative solutions for the broader market.

Responsibilities:

• Responsible for the P&L of new solutions and products in Retail and Food services
• Co-Develops overall product vision and direction for vertical specific solutions; sets revenue and gross margin goals for the product
• Partner with cross functional teams (sales, marketing, business development, design) in ideation and develop new solution; oversee the development of business case and Market and product requirements
• Owns the specifications and requirements from customers, channel partners and system integrators
•  Develop solutions that solves customer problems with ability to measure the success at every level of the solution deployment from pilot to production.
• Own the product GTM with product marketing, operations, accounting, marketing management and partner with sales teams to develop leads and sales funnel.
• Develop GTM sales tools to be able to deliver quick demo, pilot and production deployment with self service capabilities
• Responsible customer development and market development in retail and food services segments.
• Develop partner ecosystem for Co-sell and resell in these verticals to drive quicker adoption of our solutions in the marketplace.
• Mentors, guides and coaches Product Managers and/or Engineers in order to develop and evolve capabilities
• Establish and maintain relationships with customers, partners, and the sales force
• Travel as needed to visit customers, partners, attend seminars, trade shows or meet area sales personnel

Qualifications:

Minimum Qualifications:

• Bachelor’s degree required
• Minimum 15 years related experience (Retail and/or Food services experience/ product management and go- to market skills) required.
• Minimum 5 years managing a Product Management group/solution consulting in full life-cycle product management
• Expert level knowledge in UCaaS/Voice BOT/Chat BOT technologies required
• Strong knowledge in cloud based conversational AI solutions required

Preferred Qualifications:

• Master’s Degree preferred
• Advanced market knowledge in retail and food services
• Proven ability to drive the capture of customer and partner requirements to ensure product specifications will meet the needs
• Excellent interpersonal skills with strong ability to interact with customers
• Strong communication skills including written, verbal and oral presentation skills as well as ability to effectively present information and respond to questions from senior management, managers, clients and customers
• Ability to assess complex market landscape and create focused, integrated product and solutions plan
• Excellent skills in Microsoft business applications including Word, Excel and PowerPoint
• The successful candidate will be a self-starter; this individual must be adaptable, persuasive, tenacious and perceptive and be able to execute a well-developed plan
• 25% travel required to support a global product and solutions organization

Who is Kore.ai?

We believe most, if not all, human-to-machine interactions can be automated for the greater good of our customers and their employees. Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees. We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation. 

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions. 

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business that is expanding its global team. 

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report.

ROLE – IT Desktop Support

We are hiring a Desktop Support/IT professional for our Orlando office. Our IT professional will assist internal customers with both Windows and Mac laptops so should have a good understanding of both. 

You will be hands-on alongside our full time team making improvements to our office environment, updating physical and virtual office tools, providing tech support across all departments, and documenting internal IT Support solutions.

Our IT professional has a can-do attitude, is a collaborative problem solver who enjoys helping people. The perfect candidate is unafraid to ask questions and is comfortable learning independently. This candidate will troubleshoot in real-time and listen attentively to the end user.   Responsiveness and follow-up will be critical to providing excellent customer service.

RESPONSIBILITY:

We’re looking for a Problem Solver who enjoys resolving interesting challenges.  You will:

• Have experience working on Windows and Apple laptops and peripherals
• Set up workstations with computers and necessary peripheral devices (routers, printers etc.)
• Check computer hardware (HDD, mouses, keyboards etc.) to ensure functionality
• Install and configure appropriate software and functions according to specifications
• Develop and maintain local networks in ways that optimize performance
• Ensure security and privacy of networks and computer systems
• Provide orientation and guidance to users on how to operate new software and computer equipment
• Organize and schedule upgrades and maintenance without deterring others from completing their work
• Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
• Maintain records/logs of repairs and fixes and maintenance schedule
• Identify computer or network equipment shortages and place orders
• Work with outside vendors to purchase parts/service as needed
• Ability to connect printers and other devices to laptops from the cloud or network

MUST HAVE SKILLS:

• Proven experience as IT Technician, Desktop Support, or relevant position
• Excellent diagnostic and problem solving skills
• Excellent communication ability
• Outstanding organizational and time-management skills
• In depth understanding of diverse computer systems and networks
• Good knowledge of internet security and data privacy principles

EXPERIENCE REQUIRED:

• 5 – 10 years of experience is required as a Desktop Support.
• Certification as IT Technician will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)

EDUCATION QUALIFICATION:

• Degree in Computer Science, engineering or relevant field

LOCATION: Orlando (Remote)

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

Learn more at  https://kore.ai

ROLE / TITLE: Account Executive – Travel & Hospitality

He/She will be responsible for establishing relationships with new customers and securing contracts, as well as managing and expanding our existing customer base to achieve sales targets. He/She will drive the entire sales cycle from a qualified lead to a closed sale. They will work internally with support from business development, sales engineers and other sales support teams to identify and communicate Kore.ai’s portfolio of technology and solutions to meet customers’ business needs.

RESPONSIBILITIES

• Actively identify new customers through market research, cold calling, networking and social media, that can benefit from the company’s product or service.
• Utilize consultative selling techniques to better understand customer pain points, so you are able to offer solutions to specifically address those business needs.
• Maintain a pipeline of qualified new business and existing customer base growth opportunities equal to or above four times your annual quota to ensure ability to meet your goals.
• Articulate Kore.ai’s platform, solutions, features, differentiators and the expected ROI to prospects via calls, emails, demonstrations and sales meetings, to various audiences, which can include Business Unit leaders, CxOs and Engineers.
• Develop and maintain relationships with prospects, existing customers, and channel partners to further identify opportunities to expand Kore.ai’s business footprint within those relationships.
• Utilize CRM system to effectively track and report sales activity on your pipeline.
• Effectively map new prospect organizations to identify the targeted buyers and decision makers.
• Develop and deliver targeted presentations for prospects which include industry trends, financial data and case studies.
• Prepare for navigating potential objections from the customer and be able to negotiate a deal to close.
• Create proposals and collaborate with RFx Team for responses to RFI/RFP documents.
• Develop, maintain, and review territory plans that outline how you will meet sales targets on an ongoing basis.
• Stay current on company offerings and industry trends.

LOCATION – Remote US

EXPERIENCE REQUIRED

• Minimum 10+ years of experience selling enterprise software or technology platforms and services into Fortune 500 accounts in the Travel / Hospitality Space required.
• Previous experience selling Contact Center Technologies (CCAAS, IVR, ITR, etc.)

MUST HAVE SKILLS

• Metrics driven sales “hunter” with a professional demeanor, impeccable integrity.
• Strong desire to learn and succeed in tech sales.
• Strong interpersonal communication skills with the ability to negotiate.
• Excellent prospecting, presentation and networking skills across all levels within an organization.
• Excellent verbal and written communications skills.
• Exceptional time management and organization skills.
• Proficient with online presentation and training services (Zoom, GoToMeeting, WebEx).
• Experience using CRM tools to track prospects and deals, as well as, produce reports.

OTHER SKILLS WE’D APPRECIATE

• Self-motivated team player with ability to work in a fast paced, changing environment.
• Sense of urgency and persistence.
• Energy, enthusiasm and commitment.

EDUCATION QUALIFICATION

• Bachelors or Masters in business-related field.

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.
Learn more at  https://kore.ai

ROLE / TITLE: Inside Sales Representative – High Tech & Travel/Hospitality

As an Inside Sales Representative for the company, you will be responsible for identifying viable leads, qualifying prospects and acquiring new business to meet and exceed established revenue goals. Sales experience in SaaS, cloud-based technologies and/or AI sales is desired. Kore.ai thrives on the fast-paced environment expected by a growth stage Start-up.

RESPONSIBILITIES: 

• Generate a pipeline and closed/won business for the assigned territory in the designated B2B market (<$500M revenue accounts)
• Manage the full sales cycle from inception to close by following Kore.ai’s sales methodology, achieving target ARR quota
• Provide timely follow-up on inbound sales inquiries; qualifying fully and advancing opportunities that represent a balanced value for both the prospect and Kore.ai
• Outbound prospecting into your Engaged Accounts and Target Account lists
• Manage the selling cycle virtually through a combination of phone and/or virtual meetings (e.g. Zoom)
• Identify, develop and execute upsell/cross-sell strategies in assigned customer accounts
• Provide accurate forecasting of monthly/quarterly sales expectations with thoughtful opportunity-advancement strategies
• Identify and qualify new sales leads and opportunities.
• Effectively map new prospect organizations to identify the targeted buyers, decision makers and key influencers within prospects’ organizations.
• Utilize CRM system to effectively track and report prospecting activity on your pipeline.
• Maintain timely and accurate CRM records.
• Analyze new prospect’s business needs through research and information gathering calls.

LOCATION – Orlando, FL / Remote

EXPERIENCE REQUIRED

• Minimum 3+ years of experience selling enterprise software or technology platforms and services into Fortune 500 accounts in the Travel / Hospitality Space required.
• Previous experience selling Contact Center Technologies (CCAAS, IVR, ITR, etc.)

MUST HAVE SKILLS

• A hunter mentality and is a tenacious prospector & closer.
• Self-motivated to exceed personal and team goals.
• Demonstrable track record of success.
• Exceptional time management and organization skills.
• Has a team player attitude and a strong desire to grow with the company.
• Self-motivated team player with the ability to work in a fast-paced, ever-changing environment.
• Sense of urgency and persistence.
• Has excellent written and verbal communication skills.

EDUCATION QUALIFICATION:

• Bachelors or Masters in business-related field.

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

Learn more at https://kore.ai

ROLE / TITLE: Customer Success Director

The Customer Success Directors (CSD) is ultimately accountable for ensuring the success of the assigned portfolio of customers, responsible for driving adoption and growth of the Kore platform and turning customers into referenceable customers. The CSD will bring best ideas, innovations, and capabilities to their portfolio of customers and match these to the customers’ business goals, driving greater product adoption, business value and executive alignment between Kore and the Customer. 

This role reports directly into the Customer Success Leader in the region.

Responsibilities:

• Customer Success Director owns the ultimate responsibility for both Customer Renewals and Solutions upselling. You ensure that customers derive maximum value from their investment in Kore, utilize all their licenses, identify new opportunities, and collaborate with sales teams to ensure growth attainment and increased footprint.
• Act as a liaison between product management and the customer with a focus on communicating the product roadmap and how the roadmap will influence customer activities.
• Partner with the customer to establish a transformational Business Roadmap/Blueprint to ensure achievement of business goals with digital solutions.
• Effectively network an account in order to achieve successful execution of the customer’s Blueprint.
• Develop a comprehensive understanding of the customer’s industry business challenges and objectives to appropriately map Kore product features and associated business benefits to address their needs.
• Create and maintain a comprehensive Strategic Success Plan to be shared with your direct manager, and others as needed to ensure total customer success.
• Identify a close plan for an upcoming renewal or an upcoming upsell partnering with other internal stakeholders.
• Serve as a customer advocate in driving industry best practices and the evolution of Kore applications and platform functionality, and administrative services integral to the customer’s success.
• Develop and maintain long-term relationships with stakeholders in your account portfolio by networking between customers, partners, and Kore.
• Contribute thought leadership and best practice, both internally and externally, around digital business transformation.
• Deliver successful customers to the contract renewal cycle and, where necessary, support the renewals process to minimize customer attrition.

MUST HAVE SKILLS 

• A passion for customer success and laser focus on providing customer value.
• Experience dealing with large, complex accounts building relationships at the most senior IT and business levels.
• Possess strong technical acumen and should be able to demonstrate our solutions and able to understand and translate the technical aspects to the appropriate teams.
• Experience with account portfolio planning and prioritization.
• Ability to communicate Kore products and platform features and capabilities.
• Proven effectiveness at leading and facilitating executive meetings and workshops.
• Ability to prioritize, multi-task, and perform effectively under pressure.
• Strong knowledge of business processes (Sales, Marketing, Service, Support), business applications and automation.
• Working knowledge of the digital design, development, and implementation methodologies

OTHER SKILLS WE’D APPRECIATE

• Extremely well-organized and analytical with an ability to work well under pressure. 
• Strong team player as well as a proactive individual contributor. 

Location – Orlando, FL and Remote

EDUCATION QUALIFICATION:

• BS/BA in related discipline is preferred.

Who is Kore.ai?

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunities.

At Kore.ai you will enjoy success, develop your professional skills, and allow your career to thrive within a fast-growing business who is expanding their global team.

ROLE – Senior Content Marketing Manager

Kore.ai is looking to hire a digital marketing manager to be responsible for content strategy and content marketing deliverables. This individual will lead the content team, which includes planning, producing, and analyzing the written content we create while iteratively advancing Kore.ai’s editorial vision and mission. The ideal candidate will collaborate across functions to deliver an effective content marketing strategy and editorial plan to meet the business objectives in the most efficient manner.

RESPONSIBILITY:

• Produce high-quality articles, white papers, blogs, press releases, email marketing messages for demand gen, business development and customer success campaigns, case studies, survey reports and web copy.
• Serve as an exemplary writer, consistent with our company’s tone and mission by writing clean, concise, well-polished copy.
• Edit content produced by content writers (also product marketing and social teams) including conceptualizing the projects upfront, assigning projects and overseeing development and copy-editing prior to publishing.
• Continuously measure and improve content performance; create reports leveraging Google Analytics, HubSpot and social media analytics tools.
• Build and maintain editorial calendar and written guidelines.
• Stay up-to-date with the latest industry trends and customer challenges in order to build a more effective editorial calendar.
• Work closely with senior leaders, marketing teammates, and other departments to create effective communications strategies that articulate our product’s core benefits properly and consistently, as well as thought leadership content.
• Interact with content specialists, graphic designers and internal team members to create and review all content & ensure consistent message.
• Ensuring that site performance analysis, SEO tactics and media insights are continuously used to optimize content development on behalf of business partners.
• Push the business to adopt better content creation practices through frequent testing of new content formats and distribution channels, including championing the increased use of data visualization.
• Oversee content management of all creative resources including designers, writers, and other agency personnel.

MUST HAVE SKILLS:

• Strong communication skills.
• Ability to develop, organize, and maintain content marketing strategy.
• Ability to create, update, and maintain training documents.
• Excellent grammar, punctuation and spelling skills.
• Experience/consistent performance in deadline-oriented environment due to tight time restraints and volume of work.
• Ability to manage multiple projects and juggle priorities.
• Clear, effective communicator—verbally and in writing—with the ability to be persuasive.
• Demonstrated ability to work productively with counterparts in a cross-functional capacity.
• Must be able to respond quickly in an environment of changing priorities.
• Must be able to set relevant priorities on a daily basis as the job requires.
• An uncompromising approach to hitting deadlines.
• Results-oriented; proven ability to prioritize, drive and achieve results through self and others under time pressure.
• Ability to effectively prioritize and manage your time to address multiple responsibilities in a fast-paced, professional environment.
• Editorial mindset that seeks to understand what audiences consume and how to create it.
• Ability to analyze and present content and social performance.
• Project management skills and understanding how to manage the priorities of multiple stakeholders in a complex environment and focus on the delivery of results in the form of traffic, leads and sales.
• Strong knowledge of content marketing strategy and channels with the ability to build and track benchmarks for measuring success and ROI.

EXPERIENCE REQUIRED:

• 5+ years of content marketing or direct copywriting experience
• Bonus skills: HTML/CSS, Adobe Creative Suite

EDUCATION QUALIFICATION:

• A Marketing/Mass Communications/Journalism degree or equivalent work experience with 5+ years of experience in marketing, communications, or writing-focused roles

LOCATION: Orlando / Remote

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report.

This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. 

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun and we are excited about the future. 

Access the Gartner Report 2022 here – Gartner’s Enterprise Conversational AI Platforms Magic Quadrant 2022 (kore.ai) 

ROLE / TITLE: Sales Program Manager

Sales Program Manager will be supporting our sales team. This person will work hand in hand with our GTM sales leaders in driving GTM strategy for our products. They will be responsible for understanding pipeline and operational goals for the business and creating, leading and executing sales programs to help us achieve our goals. 

RESPONSIBILITIES

Our Sales Program Manager will partner with GTM leaders to define programs and bring our go-to-market strategy to life. They will create program structure to set up these complex and high visibility programs up for success. They will build cross-functional teams across sales, marketing, enablement, partners and product to drive successful execution of company priorities. Our sales program manager will be able to identify and track key program milestones ensuring progress and accountability. They will work with stakeholders at all levels (GM, VPs, Directors, etc) to keep programs on track. They will understand and communicate program status, issues, dependencies and risks to program stakeholders. They will facilitate decision-making by identifying key stakeholders and surfacing information needed to make critical business decisions. This role requires extensive collaboration internally and externally to help our sales team maximize their effectiveness.

• An energetic, cross-functional leader with deep knowledge of enterprise technology sales in terms of product and go-to-market. 
• An expert in measuring the impact of programs on pipeline, revenue and operational targets. 
• Strong communication, writing and presentation skills
• Strong facilitation and stakeholder management skills and are comfortable and excited to work side-by-side with execs. 
• Experience in launching and developing programs to support growth at scale. 
• Ability to take the vision and develop structured plans, actions and measurable metrics to effectively execute on that vision.
• Experience in effective program management.
• Consistent overachiever in previous performance and results.

EXPERIENCE REQUIRED 

• Project management experience
• Software experience (contact center, SaaS, Ccaas, etc)
• CRM proficiency

MUST HAVE SKILLS

• Leader mentality 
• Analytical, driver, self-motivated
• Highly organized, self-motivated & results-oriented
• Able to thrive in high growth, fast-paced environment

EDUCATION QUALIFICATION

• Bachelor’s degree

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report.

This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. 

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun and we are excited about the future. 

Access the Gartner Report 2022 here – Gartner’s Enterprise Conversational AI Platforms Magic Quadrant 2022 (kore.ai)

ROLE / TITLE: PARTNER ACCOUNT DIRECTOR – RESELLERS

Kore.ai provides a compelling opportunity for Reseller Sales Professionals with a proven track record exceeding quota in technology sales. Our goal is to boost our velocity of sales and broaden our market reach with strategic Reseller relationships, and this requires creative and ambitious Reseller Account Directors who thrive on building technology partnerships. Their focus will be to identify and manage Resellers to transform customer and employee experiences through Conversational AI in untapped markets and accounts.  

The ideal candidate will have at least 5-8+ years experience in partnerships/business development or selling enterprise software into the Enterprise market or large Service Provider markets. The Partner Account Director will align with North America vertical and field sales, customer success, and marketing leadership to establish the requirements for Reseller partnerships. You will marry the regional and vertical industry needs with the global partner organization’s priorities. The individual must be passionate about technology trends, particularly in relation to Conversational AI platform development and the automation of customer & employee engagement, as they build and execute a market-leading strategy through indirect channel relationships.

RESPONSIBILITIES:

• Transform the North America territory while generating new revenue streams for Kore.ai together with Resellers through expanded reach of Conversational AI and ML technology
• Create an execution plan for the region to meet objectives. This includes working with sales and product leadership on a joint strategy as well as documenting business plans with key partners in the region and performing Quarterly Business Reviews
• Iterate on our Reseller partner strategy for North America. It’s up to you to do what it takes to build the ecosystem, ensure Resellers are helping drive sell-through revenue and delivering customer success
• Attract, negotiate, and onboard new fulfillment resellers in select markets
• Structure creative go to market and awareness models to maximize revenue while driving long term partner success
• Account mapping and deal coordination for collaboration with our field sales and technical enablement teams
• Achieve quarterly and annual revenue targets from sell-through and sell-with sales motions

MUST HAVE SKILLS

• Consistent overachievement of quota and revenue goals
• Strong critical thinking and problem solving skills
• Proven success in identifying and recruiting Resellers, managing joint business territory plans with partners to deliver against joint targets
• Strong network/references from VARs, VADs, and SI Resellers in the region
• Humble, honest, driven cross-functional master comfortable with change and navigating ambiguity
• Accountable with a sense of urgency and capable of leading teams by influence
• Strong bias to action and excellent time management and prioritization skills
• Strong familiarity of technology platforms, contact center, and B2B cloud marketplace go-to-market
• Exceptional verbal and written communication skills, including experience presenting technical and business value to C-level executives
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
• Entrepreneurial mindset with appetite to define process and build programs
• Account planning and execution, forecasting, strong time & priority management skills
• Strong tolerance for ambiguity; ability to focus and execute in a rapidly changing environment, take charge and make things happen
• Strong data driven approach to decision making
• Work cross-functionally across Partner Marketing, Partner Enablement, Product Management, and Sales teams of both Kore.ai and your partners
• Manage and report business through accurate forecasting, stakeholder updates, and quarterly business reviews
• Willingness to travel up to 30% 

OTHER SKILLS WE’D APPRECIATE

• Passion and commitment for partner success
• Enthusiasm for AI technology and its impact on human productivity
• Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment

EXPERIENCE REQUIRED: 

• 5-8+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products or solutions for their customers. 

EDUCATION QUALIFICATION  

• Bachelor’s Degree or equivalent years of experience. MBA preferred

Kore.ai provides a compelling opportunity for ISV/OEM Sales Professionals with a proven track record exceeding quota in technology sales. Our goal is to build an organization of visionary and ambitious ISV/OEM Account Directors worldwide who are committed to transforming customer and employee experiences through technology partners who embed or integrate with Conversational AI. 

Role Description:

The ideal candidate will have at least 5-8+ years experience in partnerships/business development or selling enterprise software into the Enterprise market or large Service Provider markets. The Partner Account Director is responsible for developing a designated territory and concentrating on building and fostering ISV/OEM partnerships during the entire technology adoption journey with Kore.ai. The individual must be passionate about technology and technology trends particularly in relation to Conversational AI platform development and the automation of customer & employee engagement as they evangelize within their partner’s organization.

Your Impact:

• Achieve quarterly and annual revenue targets from sell-through and sell-with sales motions
• Accurate forecasting and territory planning
• Transform your partner’s business while generating new revenue streams for them with Conversational AI and ML technology.
•  Achieve new revenue for Kore.ai in both new and existing ISVs who showcase our capabilities in various markets, apps, industries, and use cases.
• Structure creative pricing and financial models to maximize revenue while driving long term partner success
• Account mapping and deal coordination for collaborative field sales from marketplace app listings
• Designing, executing, and closing on technical and GTM joint value partnership campaigns
• Advocating for and spearheading demand generation and awareness marketing for and with your partners to reach territory goals

MUST HAVE SKILLS

• Consistent overachievement of quota and revenue goals
• Strong critical thinking and problem solving skills
• 5-8+ years of combined experience in major account or strategic sales, managing or leading quantitative, highly analytical products or solutions for their customers. 
• Humble, honest, driven cross-functional master comfortable with change and navigating ambiguity
• Accountable with a sense of urgency and capable of leading teams by influence
• Strong bias to action and excellent time management and prioritization skills
• Strong familiarity of technology platforms, AI and ML technology, contact center, and B2B cloud marketplace go-to-market
• Exceptional verbal and written communication skills, including experience presenting technical and business value to C-level executives
• Proven consultative sales solution skills, including the ability to articulate a clear, concise return on investment value statement.
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
• Demonstrated track record of managing business forecasts and financial models 
• Entrepreneurial mindset with appetite to define process and build programs
• Excellent verbal and written communication skills (English)
• Account planning and execution, strong time & priority management skills
• Proven ability to lead and assist in business case development with partners
• Diligently manage opportunities with Kore.ai sales teams and be the go-to expert for our Partners’ business and solutions in your territory
• Work cross-functionally across Partner Marketing, Partner Enablement, Product Management, and Sales teams of both Kore.ai and your partners
• Manage and report business through accurate forecasting, stakeholder updates, and quarterly business reviews
• Willingness to travel up to 30% 

OTHER SKILLS WE’D APPRECIATE

• Passion and commitment for partner success
• Enthusiasm for AI technology and its impact on human productivity
• Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment

EDUCATION QUALIFICATION  

• Bachelor’s Degree or equivalent years of experience. MBA preferred

Who is Kore.ai? 

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunities. 

At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team.

ROLE – Senior Engagement Leader

The Senior Engagement Leader(EL) is the primary manager for the overall definition, delivery and planning of Kore platform implementation and integration for various clients. The EL will serve as a liaison between Kore and the clients to ensure all requirements are implemented on schedule and within budget. EL will manage multiple clients and drive business value / ROI for clients from implementations.

The EL is also responsible for leading and motivating the team and is viewed by clients as the primary contact for a wide variety of issues related to their implementations and integrations. The EL will coordinate global resources, partners, support teams. EL will also need to be able to partner effectively with client and partner stakeholders, deliver under tight deadlines, have strong communication skills and have the ability to manage multiple projects at one time. EL will manage the services P&L for the region.

RESPONSIBILITY:

• Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting.
• Brings client context from close delivery experience, lead delivery set-up governance & works closely with clients and service line delivery teams.
• Owns delivery management and delivery excellence by leading the design and customer requirements gathering, validation and optimization.
• Responsible to set-up delivery and governance rigor and reviews delivery  and financial metrics, assess risk and drive mitigation plans, creates and review SoW / work orders to better address delivery issues, and resolves/escalates platform related issues closely working with platform teams.
• Directs team activities to ensure full collaboration and partnership and leveraging the company’s full complement of resources to support the business.
• Engage with senior level client contacts across all areas of the client’s business on a regular basis, delivering a continuous flow of business-building ideas, while securing relationship and performance feedback.
• Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio.
• Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients.
• Work closely with the sales team to develop proposal/presentation content and strategy for new business pitches.
• Effectively “on-board” new client relationships.
• Proactively work to assure a highly engaged team staffed with top talent. Hires, retains, develops and engages top level talent that inspires the trust and confidence of our clients and in turn becomes the reason why clients want to work with us.

MUST HAVE SKILLS: 

• Accurately plan and forecast revenue growth to achieve their net revenue and margin targets.
• Continually increase knowledge of the client’s business (and industry) often serving as the client’s first line consultant.
• Effectively plan work, communicate changes, and troubleshoot problems, assuring that the client and company commitments are kept.

EXPERIENCE REQUIRED:

• A minimum of 15 years of experience in a client-facing role in the IT professional services or management consulting firm.

EDUCATION QUALIFICATION: 

• Bachelor’s degree, or equivalent professional experience

LOCATION: Orlando, FL

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

Learn more at https://kore.ai

ROLE / TITLE: Customer Success Manager

Customer Success Manager (CSM) will support the customer lifecycle as it relates to customer on-boarding, adoption, on-going product awareness & support, renewal, and expansion.

The CSM must have a strong understanding of our customers business objectives and the ability to identify and articulate how our solution supports achievement of the customers strategic business goals. 

RESPONSIBILITIES: 

• Collaborate closely with Sales, Professional Services, Product, and Support Teams to gain a 360-degree view of the customer to ensure adoption of our products and platform.
• Work cross-functionally to facilitate a seamless Customer on-boarding process, ensuring a smooth go live and introduction for the Customer from the outset. 

• Actively review support tickets and proactively work with customers to address any adoption issues.
• Proactively reach out 
• Support or response to any alerts, red flags, poor health. It can also be directly from a customer reaching out for some issue or any critical or overdue customer support ticket. 

• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe. 

• Work collaboratively with the Marketing team to build Customer testimonials and referrals. 

• Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them 
• Calculating periodic health of key accounts through continuous monitoring to avoid any last-minute surprises.
• Responsible for making sure that Kore product support team is providing timely, accurate and meaningful resolution to all customer queries
• Work collaboratively with the product & implementations teams in capturing and tracking the solution success criteria.

MUST HAVE SKILLS 

• Ability to understand customer requirements, develop and guide their thinking to identify financial measures of success. 
• Data-driven with a commitment to process; drive / track consistent engagement process. 
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture. 
• Excellent interpersonal skills. 
• Creative thinker with the ability to troubleshoot issues quickly and effectively. 
• Excellent written and verbal communication skills. 
• Strong presentation skills. 
• Extremely well-organized and analytical with an ability to work well under pressure. 
• Strong team player as well as a proactive individual contributor. 
• Ability to grasp basic technical concepts

  OTHER SKILLS WE’D APPRECIATE

• Extremely well-organized and analytical with an ability to work well under pressure. 
• Strong team player as well as a proactive individual contributor. 
• Ability to grasp basic technical concepts

EXPERIENCE REQUIRED

• 4-5+ years experience in customer-facing roles managing software sales and/or software implementation projects

EDUCATION QUALIFICATION:

• BS/BA in related discipline is preferred.

Who is Kore.ai?

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunity.
At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team.

ROLE / TITLE: Sales Operations Manager

As Sales Operations Manager, you’ll play a critical role in improving and scaling our sales operations to efficiently serve our quickly growing customer base. You will assist in approving reliability of sales forecasts and sales effectiveness. This role will report to the Chief Revenue Officer.

RESPONSIBILITIES

• Own end-to-end process of tracking the sales funnel and operational metrics.
• Define and deliver insights to management, as well as, propose techniques to improve efficiencies and funnel performance.
• Build and help to standardize sales reporting for strategic analysis in internal business review.
• Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment.
• Present campaign and pipeline performance leveraging reporting functions and dashboards available in sales tool suite.
• Create monthly content for executive presentations and Board reporting.
• Assist with onboarding and training of new sales talent on tools and process.
• Refine customer segmentation, assist with territory planning and management, help with compensation structures and tracking, as well as, ideate plans for enhanced renewals and upsell processes.
• Manage and admin all technical aspects of key sales systems (Salesforce, Zoom, LinkedIn Navigator, etc.)
• Create and maintain documentation on sales processes and policies.

LOCATION – USA

EXPERIENCE REQUIRED

• 5-10 years of experience in sales operations, preferably at an enterprise software or technology platforms and services company.

MUST HAVE SKILLS

• Ability to understand high level sales strategies, translate them into system and process requirements, and ensure execution and business impact.
• Innate drive to innovate and optimize use of available resources.
• Strong analytical and advanced problem solving skills.
• Excellent verbal and written communications skills.
• Exceptional time management and organization skills.
• Self-motivated team player with ability to work in a fast paced, changing environment.
• Advanced experience using CRM tools to track prospects and deals, as well as, produce reports.

OTHER SKILLS WE’D APPRECIATE

• Sense of urgency and persistence.
• Energy, enthusiasm and commitment.
• Proficient with online presentation and training services (Zoom, GoToMeeting, WebEx).

EDUCATION QUALIFICATION

• Bachelors or Masters in business-related field, such as business, management or marketing.

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

Learn more at  https://kore.ai

ROLE / TITLE: Accounting Professional

We are seeking a detail-oriented GL accountant to perform accounting tasks. One should demonstrate sound knowledge of best practices in general ledger accounting and experience in a similar role. A top-class GL accountant will be someone whose accounting expertise results in accurate financial planning and regulatory compliance.

RESPONSIBILITIES:

• Accounts Management: Ensuring compliance to US GAAP. Responsible for monthly/quarterly/yearly closing & finalization.
• Ensuring compliance with and adherence to the various US corporate and fiscal laws, statues, enactments, and guidelines (i.e. C Corp Tax, DTAA, Transfer pricing, indirect taxes).
• US Taxation – Form 1120 Filing, consolidated tax returns, schedule M1/M2/M3 reconciliation, 965 transition tax statement, tangible personal property tax return, county taxation, VAT/state tax returns.
• Unbilled Revenue Reporting – Review of T&M (SOW’s signed, invoicing held for want of PO’s), fixed bid (basis milestone achievement).
• Data backup for 1099 & W2 reconciliations monthly/quarterly/annually, payroll benefit expense reconciliation, FSA, 401(k), PTO calculations for final settlements.
• Travel Accounting – Concur expense report accounting, advance vs expense settlement reports, Client Pay reports, etc.
• Coordinate’s work relating to both internal and external audits in the periodic review of the company financial records. Is further responsible for the implementation of agreed upon recommendations resulting from the audit findings.
• Payroll Accounting – Ensure payroll reports shared by HR matches per payroll inputs shared for the month based on new hire and exit data.
• Sales Tax Reporting – Based on the Nexus study done periodically, ensure registrations if any required for new states are done on time, collect and file taxes accordingly.

LOCATION – Orlando, FL

MUST HAVE SKILLS

• Knowledge of ASC 606 for revenue recognition (R16a), deferred revenue schedules, tracking bookings, and ARR/MRR schedules.
• US Taxation – Form 1120 filing, consolidated tax returns, Schedule M1/M2/M3 reconciliation, 965 transition tax statement, tangible personal property tax return, county taxation, VAT/State tax returns.
• Accounts Receivable Management – Invoicing, credit memos, rebills, liaise with sales & customer success teams for collection, AR aging report with comments on collection efforts.

TOOLS WE USE:

• Quickbooks – Accounting Software
• SaaSant – Accounting automation software
• HubSpot – CRM
• Concur – Expense submission & reporting tool
• Carta – equity management solution
• Avalara – Tax Admin Console

OTHER SKILLS WE’D APPRECIATE

• Strong collaboration skills interacting with Global Finance Controller and CFO
• State apportionment of taxes & reconciliation with 941’s.

EDUCATION QUALIFICATION:

• Some college desired in accounting or business related discipline.

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report. This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future.

We believe most, if not all, human-to-machine interactions can be automated for the greater good of our customers and their employees. Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees. We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions. At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business that is expanding its global team.

ROLE / TITLE: Account Executive 

He/She will be responsible for establishing relationships with new customers and securing contracts, as well as managing and expanding our existing customer base to achieve sales targets. He/She will drive the entire sales cycle from a qualified lead to a closed sale. They will work internally with support from business development, sales engineers, and other sales support teams to identify and communicate Kore.ai’s portfolio of technology and solutions to meet customers’ business needs. 

RESPONSIBILITIES 

• Actively identify new customers through market research, cold calling, networking and social media, that can benefit from the company’s product or service.
• Utilize consultative selling techniques to better understand customer pain points, so you can offer solutions to specifically address those business needs. 
• Maintain a pipeline of qualified new business and existing customer base growth opportunities equal to or above four times your annual quota to ensure ability to meet your goals.
• Articulate Kore.ai’s platform, solutions, features, differentiators and the expected ROI to prospects via calls, emails, demonstrations and sales meetings, to various audiences, which can include Business Unit leaders, CXOs and Engineers. 
• Develop and maintain relationships with prospects, existing customers, and channel partners to further identify opportunities to expand Kore.ai’s business footprint within those relationships. 
• Utilize CRM system to effectively track and report sales activity on your pipeline. 
• Effectively map new prospect organizations to identify the targeted buyers and decision makers.
• Develop and deliver targeted presentations for prospects which include industry trends, financial data and case studies. 
• Prepare for navigating potential objections from the customer and be able to negotiate a deal to close.
• Create proposals and collaborate with RFx Team for responses to RFI/RFP documents. 
• Develop, maintain, and review territory plans that outline how you will meet sales targets on an ongoing basis.
• Stay current on company offerings and industry trends. 

EDUCATION QUALIFICATION 

• Bachelors or Masters in business-related field.

SKILLS & TRAITS REQUIRED 

• Minimum 10+ years of experience selling enterprise software, contact center technologies (CCAAS, IVR, ITR, Chatbots, Conversational ai, etc) into Fortune 500 accounts required.
• Experience in selling to Technology vertical required.
• Currently residing in and selling into the Bay & Silicon Valley enterprise technology companies.
• Metrics driven sales “hunter” with a professional demeanor, impeccable integrity.
• Strong desire to learn and succeed in tech sales.
• Strong interpersonal communication skills with the ability to negotiate.
• Excellent prospecting, presentation, and networking skills across all levels within an organization.
• Excellent verbal and written communications skills.
• Exceptional time management and organization skills.
• Self-motivated team player with ability to work in a fast paced, changing environment.
• Sense of urgency and persistence.
• Energy, enthusiasm, and commitment.
• Proficient with online presentation and training services (Zoom, GoToMeeting, WebEx). 
• Experience using CRM tools to track prospects and deals, as well as produce reports.

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $175,000- $215,000. Additional wage and benefit details will be shared during the formal interview process for this full-time employment opportunity.

Kore.ai provides a compelling opportunity for Business Process Outsourcer & Managed Service Provider Channel Sales Professionals with a proven track record exceeding quota in technology sales. Our goal is to boost our velocity of sales and broaden our market reach with strategic BPO/MSP relationships, and this requires creative and ambitious Channel Account Directors who thrive on building technology partnerships. Their focus will be to identify and manage BPO/MSP Partnerships to transform customer and employee experiences through Conversational AI in untapped markets and accounts. 

ROLE DESCRIPTION:

The ideal candidate will have at least 8 years’ experience in partnerships/business development or selling enterprise software into the Enterprise market or large Service Provider markets. The Partner Account Director will align with global vertical and field sales, customer success, and marketing leadership to establish the requirements for channel partnerships. You will marry the regional and vertical industry needs with the global partner organization’s priorities. The individual must be passionate about technology trends, particularly in relation to Conversational AI platform development and the automation of customer & employee engagement, as they build and execute a market-leading strategy through indirect channel relationships.

YOUR IMPACT:

• Transform the North America territory while generating new revenue streams for Kore.ai together with Resellers through expanded reach of Conversational AI and ML technology
• Create an execution plan for the region to meet objectives. This includes working with sales and product leadership on a joint strategy as well as documenting business plans with key partners in the region and performing Quarterly Business Reviews
• Iterate on our BPO/MSP partner strategy. It’s up to you to do what it takes to build the ecosystem, ensure Resellers are helping drive sell-through revenue and delivering customer success
• Attract, negotiate, and onboard new fulfillment resellers in select markets
• Structure creative go to market and awareness models to maximize revenue while driving long term partner success
• Account mapping and deal coordination for collaboration with our field sales and technical enablement teams
• Achieve quarterly and annual revenue targets from sell-through and sell-with sales motions

MUST HAVE SKILLS

• Minimum 8 years of combined experience in major account or strategic sales in contact center technology, managing or leading quantitative, highly analytical products or solutions for their customers required
• Proven success in identifying and recruiting contact center BPOs & MSPs, managing joint business territory plans with partners to deliver against joint targets required
• Strong network/references from contact center BPOs or MSPs in the region required
• Consistent overachievement of quota and revenue goals required
• Strong critical thinking and problem-solving skills
• Strong familiarity of technology platforms, contact center, and B2B cloud marketplace go-to-market required.
• Humble, honest, driven cross-functional master comfortable with change and navigating ambiguity
• Accountable with a sense of urgency and capable of leading teams by influence
• Strong bias to action and excellent time management and prioritization skills
• Exceptional verbal and written communication skills, including experience presenting technical and business value to C-level executives
• Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
• Entrepreneurial mindset with appetite to define process and build programs
• Account planning and execution, forecasting, strong time & priority management skills
• Strong tolerance for ambiguity; ability to focus and execute in a rapidly changing environment, take charge and make things happen
• Strong data driven approach to decision making
• Work cross-functionally across Partner Marketing, Partner Enablement, Product Management, and Sales teams of both Kore.ai and your partners
• Manage and report business through accurate forecasting, stakeholder updates, and quarterly business reviews
• Willingness to travel up to 30% 

OTHER SKILLS WE’D APPRECIATE

• Passion and commitment for partner success
• Enthusiasm for AI technology and its impact on human productivity and the digital transformation of the contact center
• Ability to manage multiple competing priorities and work effectively under the pressure of time constraints in a fast-paced, complex, collaborative, and team-oriented environment

EDUCATION QUALIFICATION  

• Bachelor’s Degree or equivalent years of experience. MBA preferred

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $175,000 – $195,000. Additional wage and benefit details will be shared during the formal interview process for this full-time employment opportunity.

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report.

This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents.

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future.

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app. Learn more at https://kore.ai

ROLE / TITLE: Customer Service Manager

RESPONSIBILITIES

• Customer Service Manager will support the customer lifecycle as it relates to customer on-boarding, adoption, on-going product awareness & support, renewal, and expansion
• Collaborate closely with Sales, Professional Services, Product, and Support Teams to gain a 360-degree view of the customer to ensure adoption of our products and platform
• Work cross-functionally to facilitate a seamless Customer on-boarding process, ensuring a smooth go live and introduction for the Customer from the outset
• Actively review support tickets and proactively work with customers to address any adoption issues
• Support or response to any alerts, red flags, poor health – It can also be directly from a customer reaching out for some issue or any critical or overdue customer support ticket
• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe
• Work collaboratively with the Marketing team to build Customer testimonials and referrals
• Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them
• Calculating periodic health of key accounts through continuous monitoring to avoid any last-minute surprises
• Responsible for making sure that Kore product support team is providing timely, accurate and meaningful resolution to all customer queries
• Work collaboratively with the product & implementations teams in capturing and tracking the solution success criteria

MUST HAVE SKILLS

• Data-driven with a commitment to process; drive / track consistent engagement process
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture
• Excellent interpersonal skills
• Creative thinker with the ability to troubleshoot issues quickly and effectively
• Excellent written and verbal communication skills
• Strong presentation skills
• Extremely well-organized and analytical with an ability to work well under pressure
• Strong team player as well as a proactive individual contributor
• Ability to grasp basic technical concepts
• Minimum 6 years of experience in customer-facing roles managing enterprise level software sales and/or software implementation projects required
• Experience in handling Contact Center, Conversational AI Implementations required
• Experience in implementations of CCaaS solutions leveraging Genesys, Cisco, Avaya, AudioCodes, Twilio, ASR/TTS engines like Google, Nuance, Azure etc., platforms required

LOCATION – Dallas, TX

EDUCATION QUALIFICATION:

• BS/BA in related discipline

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $70,000 – $100,000. Additional wage and benefit details will be shared during the formal interview process for this full-time employment opportunity.

Who is Kore.ai?

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunity.
At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team.

POSITION / TITLE: Junior NLP Analyst

RESPONSIBILITIES:

• Work with product management teams to determine business requirements for the design, configuration, and deployment of conversational UI initiatives
• Tune and refine the chatbot natural language processing (NLP) engine, workflows and intents, as well as publish new workflows
• Design, configure, and test reusable components such as intent models and machine learning models to promote configuration-based solutions, under the guidance of the product team
• Provide input to help the product team understand how conversational experiences will enhance customer engagement
• Perform regular analysis of trends in chatbot conversations to proactively suggest topics and unanswered questions with the biggest opportunity to automate
• Use rapid prototyping and testing of various conversational flows to help the product team assess the outcome of different approaches

EXPERIENCE REQUIRED

• Minimum 2 years of hands-on experience required with Natural Language Processing required.
• Expertise in either Java or C/C++ and any one of scripting languages like Perl/Python/ JavaScript required.
• Compelling real-world experience related to machine learning OR Artificial intelligence related to Natural language processing and or Computational linguistics required.

LOCATION – Remote, US

PREFERRED SKILLS

• Application of machine learning algorithms and techniques for natural language processing
• Experience with supervised and unsupervised machine learning techniques
• Owning module development as individual contributor
• Sound knowledge in Syntax and Semantic processing using statistical methodologies and/or Chatscript
• Experience in Word prediction algorithms
• 3-5 years’ experience purely in applied linguistics & NLP, related product development
• Experience in Information extraction and retrieval techniques
• Familiarity with chatbots, voice enabled devices, or other conversational channels
• Good to have skills with big data management tools, Node.js and scripting
• Good knowledge on content categorization algorithms
• Research, design, and development of natural language processing algorithms

EDUCATION QUALIFICATION

• Bachelors or master’s degree in Engineering OR Computer Applications

Who is Kore.ai?

Kore.ai is a globally recognized leader in the conversational AI space helping enterprises deliver extraordinary experiences for their customers, employees, and contact center agents. Kore.ai’s no-code experience optimization (XO) platform and solutions are used by over 150 Fortune 2000 companies from banking, insurance, healthcare, telecom, retail, manufacturing, and other sectors serving over 100M of consumers and 500,000+ employees worldwide. With billions of interactions automated using our AI-powered technology, we have been able to save over $500M for these companies. 

Kore.ai offers a stack of conversational AI-first no-code platform and solutions catering to customer experience, employee experience, and agent experience use cases. The product portfolio includes SmartAssist – AI-first cloud contact center as a service (CCaaS), BankAssist – AI-powered virtual assistant for retail banking, SearchAssist – AI-first conversational cognitive search engine, workplace experience optimization solutions covering HR Assist, IT Assist, and WorkAssist product suite. 

Kore.ai is recognized as a leader by the leading technology and industry analysts like Gartner, Forrester, IDC, ISG, Everest, and others.  Founded in 2014 by serial successful entrepreneur, Raj Koneru, Kore.ai is headquartered in Florida USA. The company is growing 100% year on year and has recently secured a Series C funding of $73.5M from marquee investors including a strategic investment from NVIDIA to foster innovations in Voice AI.  With other offices in India, UK, Germany, Korea, and Japan, Kore.ai has a diverse team of 500+ led by the seasoned leadership on a mission to push AI innovations to the next level to serve customers worldwide. You can find full press coverage at https://kore.com/press/

ROLE: Manual Tester

RESPONSIBILITY:

• Testing of chatbots, virtual assistants on Digital, Mobile and IVR Channels
• Understanding Requirements 
• Creating Test Plan, Test Case based on the requirements.
• Executing Test cases, logging defects
• Communicating with Development Team & other relevant team for Defect resolution
• Providing Test Results and other inputs for creating Test Report and Test Sign off documentation. 

MUST HAVE SKILLS: 

• Understanding of cloud-based systems along with knowledge of any domain such as Banking, Finance, Healthcare, Web/Social etc.
• Experience in software test development, test strategy, automation, release management in software development
• Good knowledge and understanding of software development and web technologies
• Working knowledge of Web Service Concepts, Java script and/or Java, JSON/XML 
• Proficient in using tools like Postman or similar
• Ability to manage in a very fast paced environment with multiple high-level priorities
• Enthusiastic, sees problems as opportunities, and proactively develops knowledge and skills needed
• Excellent written and verbal communication skills 
• Good understanding of automation testing tools and testing methodology

EXPERIENCE REQUIRED:

• Overall 5 years of experience in Testing Digital, Mobile and IVR Applications
• Experience on Cyara and JMeter are preferable

EDUCATION QUALIFICATION:

• Bachelors in Engineering or Masters in Computer Applications

Location: Orlando (On-site)

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $80,000 – $90,000. Additional wage and benefit details will be shared during the formal interview process for this full-time employment opportunity.

Who is Kore.ai?

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customised virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunities.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions. This is a testament to our no-code philosophy and dedicated efforts of 8 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. 

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future. 

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report

ROLE – Engagement Manager

The Engagement Manager (EM) is the primary manager for the overall definition, delivery and planning of Kore platform implementation and integration for various clients. The EM will serve as a liaison between Kore and the clients to ensure all requirements are implemented on schedule and within budget. EM will manage multiple clients and drive business value / ROI for clients from implementations.

The EM is also responsible for leading and motivating the team and is viewed by clients as the primary contact for a wide variety of issues related to their implementations and integrations. The EM will coordinate global resources, partners, and support teams. EM will also need to be able to partner effectively with client and partner stakeholders, deliver under tight deadlines, have strong communication skills, and have the ability to manage multiple projects at one time. EL will manage the services P&L for their portfolio.

RESPONSIBILITY:

• Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue, and profit forecasting.
• Brings client context from close delivery experience, lead delivery set-up governance & works closely with clients and service line delivery teams.
• Owns delivery management and delivery excellence by leading the design and customer requirements gathering, validation and optimization.
• Responsible to set-up delivery and governance rigor and reviews delivery and financial metrics, assess risk and drive mitigation plans, creates and review SoW / work orders to better address delivery issues, and resolves/escalates platform related issues closely working with platform teams.
• Accurately plan and forecast revenue growth to achieve their net revenue and margin targets.
• Directs team activities to ensure full collaboration and partnership and leveraging the company’s full complement of resources to support the business.
• Engage with senior level client contacts across all areas of the client’s business on a regular basis, delivering a continuous flow of business-building ideas, while securing relationship and performance feedback.
• Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio.
• Continually increase knowledge of the client’s business (and industry) often serving as the client’s first line consultant.
• Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients.
• Effectively plan work, communicate changes, and troubleshoot problems, assuring that the client and company commitments are kept.
• Work closely with the sales team to scope the project, develop services proposal, deliver it to the customers
• Effectively “on-board” new client relationships.
• Proactively work to assure a highly engaged team staffed with top talent. Hires, retains, develops and engages top level talent that inspires the trust and confidence of our clients and in turn becomes the reason why clients want to work with us.

EXPERIENCE REQUIRED:

• A minimum of 15 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm
• Experience in handling Contact Center, Conversational AI Implementations
• Experience in implementations of CCaaS solutions leveraging Genesys, Cisco, Avaya, AudioCodes, Twilio, ASR/TTS engines like Google, Nuance, Azure etc., platforms
• Experience in Telco, Retail Banking space is a plus

EDUCATION QUALIFICATION:

• Bachelor’s degree, or equivalent professional experience

LOCATION: US Remote

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $130,000 – $170,000. Additional wage and benefit details will be shared during the formal interview process for this full-time employment opportunity.

Who is Kore.ai?

Kore.ai is a market leading conversational AI technology partner for Global 2000 companies. It provides an enterprise-grade, end-to-end conversational AI platform available on-premises/cloud for building, deploying and managing secure, smart, conversational bots across 30+ different digital and voice channels. Kore.ai partners with top ISVs and global system integrators for helping companies meet their digital transformation needs. 

Kore.ai has repeatedly won global analyst acclaim and has been featured in Gartner Market Guide 2019 for Conversational Platforms, Gartner Market Guide for Virtual Customer Assistants 2019, Everest Group’s Conversing with AI – Intelligent Virtual Agents Market Report 2019 and IDC Innovators: Conversational AI Software Platforms 2018, among others. 

Please visit us at www.kore.ai to learn more. 

ROLE: Technical Project Manager

Manage execution against project plans and delivery commitments. Planning the releases, working closely with product managers, partners’ teams, and engineers. Help ensuring quality and encourage innovation at all levels. 

RESPONSIBILITIES:

• Coordinate project including developing and coordinating realistic project estimates, plans and metrics
• Establish milestones and monitor adherence to plans and schedules, identify delivery risks, and obtain/drive mitigation strategies and solutions
• Ensure all releases are delivered as per the commitment, meet defined release criteria 
• Collaborate with Product owners and application specialists to groom the product backlog
• Tracks team progress toward milestones/sprints, using key performance metrics to objectively identify if the team is on track or not 
• Provide both high level and detailed project status and health to IT and business leadership
• Serve as a central point of contact for project questions 
• Champion release management practices within the Agile delivery teams such as TDD, BDD, refactoring, value stream mapping, continuous delivery methodologies etc
• Understand the project scope, estimate the project, create the implementation plan and overall pricing
• Drive cross-functional team activities and deliverables 

MUST HAVE SKILLS  :

• Technical curiosity and a desire to understand how things work is essential 
• Experience running projects using agile development principles, with knowledge of industry standard tools and best practices. 
• Demonstrated ability to interface and liaise between technical and non-technical audiences, as well as presenting to executive management 
• Monitor and report out project progress to all stakeholders periodically. Set the processes for project execution, as appropriate 
• Detail oriented, but able to identify and communicate the biggest issues 
• Decisive, action-oriented attitude; able and willing to own open issues and drive resolution 
• Outstanding organizational, communication, interpersonal, and relationship building skills conducive to team development; able to work well in cross-functional teams.
• Strong verbal and written communication skills and excellent interpersonal skills; ability to motivate teams 
• Passion for continuous process improvement 
• Experience with Jira Agile and other collaborative tools is preferred 

OTHER SKILLS:

• Experienced user of SharePoint, MS Project, Visio, and Excel 
• This role will likely evolve over time as the company grows and our processes change, so flexibility and ability to adapt are critical 
• Experience working as technical lead/manager in previous experience is preferred 

EXPERIENCE REQUIRED:

• Over 10 years of experience in program management of software releases in an agile SW development environment with experience as a Scrum Master
• Experience in pre-sales and proposals for existing and new customers
• Experience in handling Contact Center, Conversational AI Implementations
• Experience in implementations of CCaaS solutions leveraging Genesys, Cisco, Avaya, AudioCodes, Twilio, ASR/TTS engines like Google, Nuance, Azure etc., platforms
• Experience in Telco, Retail Banking space is a plus

EDUCATION QUALIFICATION:

• Bachelor’s or Master’s Degree in Computer Applications, Computer Science, Business Administration, or other related field—or equivalent work experience.

LOCATION: Dallas, TX

Depending on specific professional experience and geographical location of individuals, the salary for this position ranges from $100,000 – $140,000. Additional wage and benefit details will be shared during the formal interview process for this full-time employment opportunity.

Who is Kore.ai?

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report.

This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. 

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future. 

ROLE – ADP Payroll Specialist 

The professional in this position will be responsible for accounts payable and payroll. The Payroll/Accounts Payable Specialist reports to the VP Human Resources, and works in close coordination with the accounting team, and is responsible for providing financial, administrative and clerical services. This includes running payroll via ADP; processing and monitoring state tax payments and expenditures; coordinating employee related invoices, recordkeeping and data retention. Providing these services in an effective and efficient manner will ensure that finances are accurate and up to date, that employees are paid in a timely and appropriate manner and that vendors and suppliers are paid within established time limits. 

RESPONSIBILITY:

• Complete payroll functions to ensure staff are paid in an accurate and timely manner. Process paperwork for new employees and enter employee information into the payroll system. 
• Process forms such as W2s, W4s, insurance enrollment forms.
• Review time sheets, work charts, wage computation, and other information to detect and reconcile payroll discrepancies; Verify pay amounts, hours of work, deductions, etc. 
• Issue and record adjustments to pay related to previous errors or retroactive increases. 
• Data entry of payroll information, post-payroll reporting to accounting department and requisite vendors.
• Prepare and remit source deductions and payroll tax/state taxes. 
• Record employee information, such as exemptions, transfers, and resignations, to maintain and update payroll records. 
• Provide administrative support to ensure effective and efficient office operations. 
• Maintain an on-line filing system for all financial documents; Ensure the confidentiality and security of all financial and employee files.
• Maintain or destroy records according to current records retention laws.
• Perform the day-to-day processing of accounts payable transactions to ensure that municipal finances are maintained in an effective, up to date and accurate manner. 
• Receive and verify invoices and requisitions for goods and services. 
• Reconciles processed work by verifying entries and comparing system reports to balances. 
• Verify that transactions comply with financial policies and procedures. 
• Pays vendors by monitoring discount opportunities; verifying federal id numbers; Verifies vendor accounts by reconciling monthly statements and related transactions. 
• Prepare batches of invoices for data entry, Data entry invoices for payment, scheduling and preparing checks, resolving purchase order, contract, invoice, or payment discrepancies and documentation, ensuring credit is received for outstanding memos, issuing stop-payments or purchase order amendments.
• Maintains accounting ledgers by verifying and posting account transactions. 
• Process backup reports after data entry; Record checks and prepare for mailing. 
• Maintain listing of accounts payable.
• Maintain updated vendor files, file names, and W9s; Generate and administer 1099s.
• Perform other related duties as required. 

EXPERIENCE REQUIRED:

• 3 – 8 years full time experience in ADP Payroll, accounts payable functions. 

EDUCATION QUALIFICATION:

• Graduation from a standard high school & Associates degree in accounting/bookkeeping preferred

LOCATION: Orlando

We believe most, if not all, human-to-machine interactions can be automated for the greater good of our customers and their employees. Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees. We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions.

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business that is expanding its global team.

In this role you will be responsible for developing and managing our partners’ ecosystem of advisory, system integrators, technology partners, and the network of resellers and ISVs. We aspire to grow revenue and build a long-term profitable business with our most valuable partners at the strategic level.

The Partner Sales Manager requires close engagement with sales, product, and technical enablement teams.  The candidate will need deep experience influencing strategic relationships within a partnership to achieve sales results at an EU level. The ideal candidate deeply understands our technology and can assess new opportunities and establish innovative and breakthrough approaches to translate that opportunity into revenue.

RESPONSIBILITIES 

Key responsibilities in this role are acquiring, onboarding, and enabling new partners (resellers, referrals, advisory, system integrators, and technology partners) and managing relationships with existing partners

• Identify new targeted reseller and referral partners in the region (acquisition plan) in our fast paced, startup mentality environment
• Develop and execute an impactful go-to-market plan to acquire and activate new partners in our ecosystem
• Engage and follow up with new and existing partners to sign-up to the partnership program, support onboarding and execute the sales through the channel partners ecosystem
• Drive a consistent growth in sales capacity through the partners’ ecosystem
• Coordinate effective communication channel with Partners: including training sessions, webinars, partner program updates, demo videos, product updates together with the marketing and business development team
• Execute Monthly and Quarterly Business Reviews with key partners
• Report on partners’ acquisition and business status
• Aggregate pipeline and forecasting engagements and report to the leadership
• Create top accounts blueprints and deals closing plans
• Co-own and help to improve Kore.ai partnership program

MUST HAVE SKILLS 

• Minimum 5+ years system integrator partner management, sales, business development, or partners program development in the enterprise software industry required
• Experience in sales through the partners’ ecosystem required
• Experience with enterprise software (SaaS) or cloud solutions required
• Experience in the development or execution through the partners’ program required
• Business development, alliance management in the technology/software industry are a plus

OTHER SKILLS WE’D APPRECIATE 

• Strong executive presence, including communication and presentation skills with a high degree of comfort to large and small audiences.
• Strong teamwork skills are also required to work in a highly matrixed environment successfully
• Inclusive and collaborative – driving teamwork and cross-team alignment.

EDUCATION QUALIFICATION

• Bachelor’s Degree in Management, Marketing, Business Operations, Engineering, or related field

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

Learn more at  https://kore.ai

ROLE / TITLE: Account Executive – Healthcare

He/She will be responsible for establishing relationships with new customers and securing contracts, as well as managing and expanding our existing customer base to achieve sales targets. He/She will drive the entire sales cycle from a qualified lead to a closed sale. They will work internally with support from business development, sales engineers and other sales support teams to identify and communicate Kore.ai’s portfolio of technology and solutions to meet customers’ business needs.

RESPONSIBILITIES

• Actively identify new customers through market research, cold calling, networking and social media, that can benefit from the company’s product or service.
• Utilize consultative selling techniques to better understand customer pain points, so you are able to offer solutions to specifically address those business needs.
• Maintain a pipeline of qualified new business and existing customer base growth opportunities equal to or above four times your annual quota to ensure ability to meet your goals.
• Articulate Kore.ai’s platform, solutions, features, differentiators and the expected ROI to prospects via calls, emails, demonstrations and sales meetings, to various audiences, which can include Business Unit leaders, CxOs and Engineers.
• Develop and maintain relationships with prospects, existing customers, and channel partners to further identify opportunities to expand Kore.ai’s business footprint within those relationships.
• Utilize CRM system to effectively track and report sales activity on your pipeline.
• Effectively map new prospect organizations to identify the targeted buyers and decision makers.
• Develop and deliver targeted presentations for prospects which include industry trends, financial data and case studies.
• Prepare for navigating potential objections from the customer and be able to negotiate a deal to close.
• Create proposals and collaborate with RFx Team for responses to RFI/RFP documents.
• Develop, maintain, and review territory plans that outline how you will meet sales targets on an ongoing basis.
• Stay current on company offerings and industry trends.

LOCATION – Remote US

EXPERIENCE REQUIRED

• Minimum 10+ years of experience selling enterprise software or technology platforms and services into Fortune 500 accounts in the Healthcare Space required.
• Previous experience selling Contact Center Technologies (CCAAS, IVR, ITR, etc.)

MUST HAVE SKILLS

• Metrics driven sales “hunter” with a professional demeanor, impeccable integrity.
• Strong desire to learn and succeed in tech sales.
• Strong interpersonal communication skills with the ability to negotiate.
• Excellent prospecting, presentation and networking skills across all levels within an organization.
• Excellent verbal and written communications skills.
• Exceptional time management and organization skills.
• Proficient with online presentation and training services (Zoom, GoToMeeting, WebEx).
• Experience using CRM tools to track prospects and deals, as well as, produce reports.

OTHER SKILLS WE’D APPRECIATE

• Self-motivated team player with ability to work in a fast paced, changing environment.
• Sense of urgency and persistence.
• Energy, enthusiasm and commitment.

EDUCATION QUALIFICATION

• Bachelors or Masters in business-related field.

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

Learn more at  https://kore.ai

ROLE / TITLE: Account Executive – Retail

He/She will be responsible for establishing relationships with new customers and securing contracts, as well as managing and expanding our existing customer base to achieve sales targets. He/She will drive the entire sales cycle from a qualified lead to a closed sale. They will work internally with support from business development, sales engineers and other sales support teams to identify and communicate Kore.ai’s portfolio of technology and solutions to meet customers’ business needs.

RESPONSIBILITIES

• Actively identify new customers through market research, cold calling, networking and social media, that can benefit from the company’s product or service.
• Utilize consultative selling techniques to better understand customer pain points, so you are able to offer solutions to specifically address those business needs.
• Maintain a pipeline of qualified new business and existing customer base growth opportunities equal to or above four times your annual quota to ensure ability to meet your goals.
• Articulate Kore.ai’s platform, solutions, features, differentiators and the expected ROI to prospects via calls, emails, demonstrations and sales meetings, to various audiences, which can include Business Unit leaders, CxOs and Engineers.
• Develop and maintain relationships with prospects, existing customers, and channel partners to further identify opportunities to expand Kore.ai’s business footprint within those relationships.
• Utilize CRM system to effectively track and report sales activity on your pipeline.
• Effectively map new prospect organizations to identify the targeted buyers and decision makers.
• Develop and deliver targeted presentations for prospects which include industry trends, financial data and case studies.
• Prepare for navigating potential objections from the customer and be able to negotiate a deal to close.
• Create proposals and collaborate with RFx Team for responses to RFI/RFP documents.
• Develop, maintain, and review territory plans that outline how you will meet sales targets on an ongoing basis.
• Stay current on company offerings and industry trends.

LOCATION – Remote US

EXPERIENCE REQUIRED

• Minimum 10+ years of experience selling enterprise software or technology platforms and services into Fortune 500 accounts in the Retail Space required.
• Previous experience selling Contact Center Technologies (CCAAS, IVR, ITR, etc.)

MUST HAVE SKILLS

• Metrics driven sales “hunter” with a professional demeanor, impeccable integrity.
• Strong desire to learn and succeed in tech sales.
• Strong interpersonal communication skills with the ability to negotiate.
• Excellent prospecting, presentation and networking skills across all levels within an organization.
• Excellent verbal and written communications skills.
• Exceptional time management and organization skills.
• Proficient with online presentation and training services (Zoom, GoToMeeting, WebEx).
• Experience using CRM tools to track prospects and deals, as well as, produce reports.

OTHER SKILLS WE’D APPRECIATE

• Self-motivated team player with ability to work in a fast paced, changing environment.
• Sense of urgency and persistence.
• Energy, enthusiasm and commitment.

EDUCATION QUALIFICATION

• Bachelors or Masters in business-related field.

Kore INC, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Bots Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.
You can find full press coverage at  https://kore.ai/press/

POSITION / TITLE: Sales Engineer

Sales Engineers will work with and learn from a variety of technical leaders within Kore.ai to ensure they fully understand how to represent our technology, answer questions related to the competition, talk about the NLU / AI landscape and why we’re differentiated in the marketplace. They will serve as an important conduit back into the product management team to continue to enhance the product while documenting frequently asked questions on how we address client objections.

RESPONSIBILITIES

• Articulate our unique value proposition and technology differentiation.
• Demonstrate Kore.ai Platform features and pre-build Solution products.
• Whiteboard the solution and review architecture, performance, and scalability requirements.
• Collaborate with technical architects, data scientists and NLU analysts at prospective customers to explain how we deliver our solutions, products, and platform.
• Facilitate and drive use case workshops with prospective customers.
• Analyze conversational UX use cases for feasibility and value creation for the client
• Prepare a high-level estimate of effort involved and skills needed from a machine learning perspective for a specific customer engagement.
• Work closely with product management to provide input and guidance for product roadmap and enhancements
• Work closely with the delivery teams to seamlessly transition from sales to delivery activities and ensure customer success
• Continue to provide technical guidance to the project and client teams as we go through solution delivery, adoption, and drive future engagements.
• Develop and maintain relationships with prospect and customer technical contacts.
• Work closely with Sales team as a technical resource & solutions consultant to pursue business opportunities.

EXPERIENCE REQUIRED

5-10 years of experience.

MUST HAVE SKILLS

• 5-10 years of experience in a client-facing technical role.
• 2-5 years of experience participating in the sales cycle at a technology company.
• Technical experience preferably sales-engineering &/or web-development experience.
• Strong technical acumen & ability to learn new patterns, spaces and domains quickly.
• Ability to understand our client’s challenging business problems and frame up a crisp solution.
• Proven track record in a Sales Engineer, Presales, or Solution Architect capacity
• Experience with languages such as Python, Java, JavaScript, and Linux shell scripts.
• Excellent communication skills need to articulate technical capabilities to business users and business requirements to technology team/s.

OTHER SKILLS WE’D APPRECIATE

• Confidence and strong presentation skills to drive large portions of long customer meetings.
• Strong customer presence, especially with senior client executives.
• Approachable and someone who loves to work a room and build relationships
• A consultant mindset to identify and frame customer solutions
• Proven track record selling enterprise deals
• Exceptional listener
• A whatever it takes attitude, willing to put in the extra effort when needed (long hours, travel (when normalized again), weekends)
• Experience with NLU technology in the industry.
• Strong verbal and written communication
• Strong analytical and problem-solving capabilities
• Highly organized, detail-oriented, and self-motivated
• Able to thrive in a high-growth, fast-paced environment

EDUCATION QUALIFICATION

• Bachelor’s degree in Computer Science, Engineering, or a related quantitative field required; advanced degree or technical certification(s) preferred.

Who is Kore.ai?

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunities.

At Kore.ai you will enjoy success, develop your professional skills, and allow your career to thrive within a fast-growing business who is expanding their global team.

ROLE – Content Marketing Specialist

RESPONSIBILITY:

• Write and Edit Content: Strong experience in creating content for demand gen activities, the Kore.ai website and growing a social audience. Maintain an appropriate tone in writing, adhering to the Kore.ai style guide. When editing, display an editorial mindset that seeks to understand what audiences consume and care about and how to create content that corresponds to their persona. Additionally, it will be important to check for errors in grammar, punctuation, and style.
• Conduct Research: Display an ability to constantly research to understand trends in content creation. Identify relevant topics, fact-check, and analyze sources to generate information. The candidate should be an excellent communicator and creative thinker, with an ability to use data to inform all decisions.
• Create Content Strategies: The candidate should understand Kore.ai goals, and seek to create content accordingly. Analyze and present content and social performance, target to build content for specific audiences, conduct market research or employ SEO strategies.
• Maintain Editorial Calendars: Build and manage a rich content/editorial calendar that attracts a qualified audience to our owned properties (including blog posts, whitepapers, eBooks, reports, case studies, webinars, infographics, etc.).
• Coordinate with Subject Matter Experts and Designers: Working with other writers, subject experts and designers, the candidate should ensure their work meets company standards. They regularly communicate with stakeholders to develop content and ensure that deadlines are met.
• Project management skills and understanding how to manage the priorities of multiple stakeholders in a complex environment and focus on the delivery of results in the form of engagement, leads and sales.
• Experience with Microsoft Office, WordPress, Google analytics, Slideshare, and the top social channels.

EXPERIENCE REQUIRED:

• 3 – 5 years of experience

EDUCATION QUALIFICATION:

• A Marketing/Mass Communications/Journalism degree or equivalent work experience with 3 – 5 years of experience in marketing, communications, or writing-focused roles.
• Bonus skills: HTML/CSS, Adobe Creative Suite.

LOCATION: Orlando / Remote

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report.

This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. 

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun and we are excited about the future. 

Access the Gartner Report 2022 here – Gartner’s Enterprise Conversational AI Platforms Magic Quadrant 2022 (kore.ai) 

POSITION / TITLE: SOFTWARE ENGINEER

Software Engineer will be a part of the developing team and will be responsible for developing web components, associated with various features of the product. He may also be required to work with the Product team, to develop quick prototypes and blueprints.

RESPONSIBILITIES

• Develop enterprise grade virtual assistants using Kore XO platform.
• Work on  developing high traffic / real-time Enterprise apps.
• Be a part of Agile Methodologies, Design Patterns, and Software Revision Control Systems
• Working with internal and external teams to rapidly prototype and develop solutions to complex enterprise problems. 
• Work in an agile development environment.
• Decides how features should be implemented and deliver a valuable & quality product.

EXPERIENCE REQUIRED

• Minimum 2-4 years of development experience and should have good programming skills.

MUST HAVE SKILLS

• Skillset should have few of the following Node.js, python, Redis, MongoDB, Web Sockets.
• Knowledge on Linux / Unix flavours is a plus.
• Candidate must have hands-on experience in server-side programming independent of technology
• Strong knowledge of code documentation.
• Experience with the Git version control system.
• Experience in developing PaaS or SaaS products is a plus.

EDUCATION QUALIFICATION

• Undergrad degree in Engineering or Computer Applications

LOCATIONS : Orlando, FL

Who is Kore.ai?

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report.

This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. 

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun, and we are excited about the future. 

ROLE – Business Development Representative

As a Business Development Representative for the company, you will be responsible for prospecting new business, qualifying them, and partnering with an external Account Executive to develop that lead into a true sales opportunity. This is a role that requires someone with the acumen and aptitude to identify new opportunities in the marketplace that are aligned with business use cases at Kore.ai and use strategic thinking and relational skills to attract interest in Kore.ai’s product offerings. 

RESPONSIBILITY:

• Identify and qualify new sales leads and opportunities.
• Effectively map new prospect organizations to identify the targeted buyers, decision-makers, and key influencers within prospects’ organizations. 
• Utilize CRM (HubSpot) system to effectively track and report prospecting activity on your pipeline.
• Analyze new prospect’s business needs through research and information gathering calls.
• Conduct outbound prospecting to create leads through emails, calls, and social media. 
• Work closely and collaboratively with an Account Executive team partner to generate qualified opportunities and drive revenue.
• Build pipeline by learning to effectively identify qualified leads, communicate the Kore.ai value proposition, and route opportunities properly to the direct sales team.
• Work Marketing Qualified Leads (MQLs).
• Exceed monthly/quarterly quotas for Sales Qualified Leads (SQLs). 

MUST HAVE SKILLS:

• Sales or Customer Service experience a plus.
• Excellent communication skills – outgoing, personable, and energetic.
• Ability to build a rapport with prospects over the phone, via email, or via Video.
• Must be a competitive, ambitious and self-motivated individual with a hunger to succeed.
• Receptive to feedback and coachable.
• Resilient and possess the grit and determination to power through objections.
• Ability to achieve monthly productivity goals.

EXPERIENCE REQUIRED:

• 2 years to 4 years of experience in sales and business development activities. 

EDUCATION QUALIFICATION:

• Bachelors in a business-related field, such as business, management, or marketing. 

LOCATION: Orlando / Remote

Kore.ai’s Partner Solutions Architect is an integral member of  the Partner Account team and serves as the strategic technical advisor to assigned partners in their territory, provides guidance to internal and external stakeholders, and ensures the highest levels of Partner satisfaction. ​The ​Partner Solution Architect’s time is split between pre and post sales activities, acting as the Kore.ai knowledge expert to our partners, and engaging other SMEs across the organization to develop, launch, and support innovative solutions that help drive partner success.

The Partner Solutions Architect position requires a balance of strategic thinking with a strong roll-up your sleeves and ‘get it done’ mentality. Candidates will work closely with developers, architects, and business leaders acting as their trusted technical advisor during the entire technology adoption journey with Kore.ai. The individual must be passionate about technology and trends particularly in relation to Conversational AI platform development, machine learning, and the automation of customer & employee engagement.

RESPONSIBILITIES

• Develop & maintain trusted advisor relationships with prospective and existing partners, including ISVs, Resellers, and Systems Integrators.
• Conduct sales meetings and deliver product demonstrations with prospective partners of Kore.ai products, either online or in person with Partner Account Director and Partner Account Manager.
• Effectively articulate Kore.ai platform features & differentiators to partners and help them understand the technical value and benefits of the solution.
• Clearly articulate the value of Kore.ai offerings to audiences ranging from CxOs to Engineers.
• Provide hands-on deep technical product walk-through of product features for various technical audiences, address development or integration questions, and overcome barriers of adoption.
• Help partners define an evaluation criteria & demonstrate how Kore.ai meets it.
• Prepare and deliver targeted PowerPoint presentations product demonstration for prospects.
• Setup and/or build product demo environments and assets.
• Assist in delivering proof of concept / pilot projects that demonstrate Kore.ai value.
• Create proposals and responses to RFI/RFP documents.
• Conduct solutions workshops to define business requirements and processes.
• Assist marketing with trade shows, case studies, creating demo scripts, demo videos and white papers.
• Travel to partner meetings or events may vary, expected to average 25-40% 
• Develop and maintain a broad knowledge of the technology industry especially enterprise bots and messaging platforms to stay aware of trends, issues and competition.

EXPERIENCE REQUIRED

• At least 5 years of experience in pre-sales or software development working with enterprise software systems.
• Ability to build trusting relationships among the partner developer community and evangelize Kore.ai’s products
• Experience leading engagements with both business and technical partners
• Good coaching skills with ability to understand key business requirements, and strong communication in articulating a solution design 
• Comfortable running live technical discovery, demo sessions, technical architecture whiteboarding, and solution integration flow documentation. 
• Background in messaging/telephony solutions, contact center technology, or prior experience using Kore.ai’s platform would be a significant advantage

MUST HAVE SKILLS 

• Mobility / wireless solutions experience (device manufacturers; network providers; mobile network standards; on device applications; mobile web browser applications; SMS applications).
• Functional enterprise software integration experience using standard integration protocols such as Webhooks, REST APIs, Web Services, and RSS.
• Ability to understand enterprise security, encryption and single sign-on capabilities.
• Proficient with Microsoft Word, Excel, PowerPoint, MS Project and Visio.
• Excellent verbal and written communications skills, especially with solution integration diagram mapping.
• Exceptional time management and organization skills.
• Experience communicating with CxO executives, Marketing and other line of business owners, and technical audiences is desired.
• Proficient with Smart Phones: iPhone, Android, Windows Mobile, and Blackberry.
• Proficient with MacOs, Windows 7 or 8, and Linux.

OTHER SKILLS WE’D APPRECIATE

• Industry vertical experience in financial services, healthcare, travel and hospitality, mobile ecommerce or social networking is a nice to have.
• A desire to be curious, collaborative, and humble

EDUCATION QUALIFICATION  

• Bachelors in Engineering or Masters in Computer Applications Business Information Systems (BIS) is a plus

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report.

This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. 

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun and we are excited about the future. 

Access the Gartner Report 2022 here – Gartner’s Enterprise Conversational AI Platforms Magic Quadrant 2022 (kore.ai)

ROLE / TITLE:  Lead Conversation Architect

A conversation architect designs powerful, strategic conversations. They determine the questions to trigger the conversations and design the processes to convene and host them.

RESPONSIBILITIES

• Consultative design strategists who are the standard bearers for rigorous, data-driven, user-centric conversational design internally and with clients and prospects.
• Evangelize and advocate for conversational user experience design. Develop metrics to prove the value of UX in delivering better outcomes for clients.
• Create and document best-in-class conversational UX design practice. Build internal knowledgebase of guidelines, heuristics, and processes to support Kore employees, partners, and clients. Develop reusable design patterns to increase design efficiency.
• Design compelling vision clips, prototypes, and demos to immediately demonstrate excellence in conversational UX.
• Work with sales engineering on high-value prospects to identify and scope opportunities for new projects. Bolster existing requirements-gathering with a focus on end user needs, expectations, and contexts of use.
• Work with account managers to optimize outcomes for existing clients through user research and user-centric analysis of metrics and seek opportunities to grow ARR by adding new functionality and capabilities to existing applications.
• Identify strategic opportunities to enhance Kore technology and tools to better enable excellent experiences. Work with the product team to incorporate these recommendations.
• Actively contribute to the Kore.ai blog, white papers, and case studies. Represent Kore at industry conferences.
• Produce and deliver training through Kore.ai Academy on all aspects of conversation design and UX.

EXPERIENCE REQUIRED

• 10 or more years’ experience in conversation design

MUST HAVE SKILLS 

• Superior spoken and written communication skills
• Excellent judgment. Ability to make smart trade-offs to achieve goals within overall project constraints
• Must be able to work independently and maintain alignment with the mission and vision of the team
• Proven ability to advocate for strong user-centric design principles with clients and project teams; ability to serve as the voice of the user in all project communications
• Ability to identify opportunities for user research, and to plan, execute, and analyze studies; use research results to drive strategic optimizations to products and applications

OTHER SKILLS WE’D APPRECIATE

• Experience as a mentor to junior practitioners
• A desire to be curious, collaborative, and humble

Who is Kore.ai? 

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunity. 

At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team. 

ROLE / TITLE: Partner Marketing Program Manager

As a partner marketing manager is responsible for planning and managing marketing-initiated activities within the allocated budgetary guidelines and deadlines. They work with partners to grow joint marketing plans based on current market trends and competitors.

In this role, you will maintain positive and productive relationship with our partners, support partner events and development of partner marketing strategies and campaigns, as well as, manage partner marketing communications with the ultimate goal of achieving partner program revenue goals. 

RESPONSIBILITIES: 

• Evaluate the marketing performance of partners and recommend improvements.
• Develop partner marketing tools and ensure that partner programs meet marketing objectives.
• Provide support in developing partner marketing strategies and campaigns.
• Manage global partner program to achieve revenue goals.
• Support partner events and manage partner marketing communications.
• Identify and qualify potential partners for lead generation.
• Develop partner presentations and provide product training to partners.
• Work with partners to develop joint marketing plans based on market trends and competitors.
• Plan and manage marketing activities within budgetary guidelines and deadlines.
• Manage agency partners to develop target print media, sampling programs, POS, merchandising. 
• Use CRM to execute and measure campaigns, manage opportunities and generate reports for executive team.
• Develop and manage marketing programs and partner integration for industry marketing in across multiple industry segments.
• Establish KPI’s for program and report on progress to key stakeholders.

MUST HAVE SKILLS 

• Prior event experience in a high growth company in the AI or SaaS space, is highly preferred.
• Highly organized & detail oriented individual.
• Analytically inclined, exceptional organizational skills, with rigorous attention to detail.
• Proven track record of operational excellence in fast-moving environments.
• Must be comfortable with reporting and communicating event efforts and impact across the organization.
• Analytically inclined, exceptional organizational skills, with rigorous attention to detail.
• Proven track record of operational excellence in fast-moving environments.
• Outstanding project management skills to orchestrate event logistics and coordination in both virtual as well as in-person environments.
• Energetic, go-getter, and self-starter attitude with a passion for building delightful event experiences.
• Excellent written and stellar presentation skills.

OTHER SKILLS WE’D APPRECIATE

• Confident and understands how to work with and influence executives both internally and externally.
• Creative, self-motivated and excited to be a part of a high-performance team.
• Ability to see the big picture, build a team-oriented approach to problem solving and analyze the marketplace to ensure the company remains competitive

EDUCATION QUALIFICATION: 

• Bachelors or Masters in business-related field, such as business, management or marketing. 
• MBA highly preferred

EXPERIENCE REQUIRED – 

• At least 7 years of marketing programs experience, with a minimum of 2 years proven experience in B2B Partner Marketing capacity (AI, enterprise software, SaaS).

Who is Kore.ai?

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunity.

At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team.

POSITION / TITLE: Growth Hacker

A Growth Hacker is a tech savvy professional with a deep understanding of digital channels, design principles and love testing new approaches. You have a strong customer-centric point of view, especially when it comes to the buyer’s journey. Your approach is growth & optimization focused; you’re familiar with A/B testing best practices, know how to attract prospects as well as other conversion rate optimization tactics such as growth hacking strategies and other related fields.

RESPONSIBILITIES:

A Growth Marketer is part of the marketing department and will run marketing campaigns but his/her role will go much further than that. They bridge the gap between different departments (Marketing – Product Development – Data Analysis – Sales). Growth hackers have a cross-functional role where they work closely with the marketing team, the sales team, and the product management team.

• Choosing in accordance with the other departments which metrics/KPIs (Key Performance Indicators) to focus on and how to capture existing demand.
• Bringing traditional and creative ideas how to grow those KPIs.
• A/B testing those ideas.
• Analyzing the data and users’ feedback.
• Exchanging ideas/data/feedback with other departments (Product, marketing, top management) in order to present results and make the product more user-centric.
• Driving traffic to your website, landing pages, social media, apps and other distribution channels.
• Understanding conversion rate optimization (CRO) principles and hacks and being able to apply CRO hacks to any businesses.
• Working on a lean startup process.
• Working with the AARRR Sales Metrics Diagram (Acquisition – Activation – Retention – Referral – Revenue)
• Prioritizing growth channels and understanding how to convert leads into users or customers.
• Optimizing distribution channels in order to always improve the performance of ones business.
• A growth hacker is not a consultant. He has hands on experience about scaling and automating the growth processes.
• Knowledgeable about referral marketing and being able to create viral growth.

MUST HAVE SKILLS

• Being data-driven and kind of a data-geek: clear understanding of data, analytics, metrics and statistics.
• Being social and understanding users’ behavior. Having great customer relations skills and being focus on customer experience
• A/B Testing and Data Analytics experience
• Editing and copywriting skills
• Knowledge about both inbound and outbound marketing
• Programming knowledge (recommended).
• Being performance and results-oriented
• Having experience with growth hackings tools such as Optimizely for A/B Testing, MailChimp for email marketing campaigns, HubSpot for CRM, sales and marketing purposes, Zapier to automate workflows.

OTHER SKILLS WE’D APPRECIATE

• Willing to learn.
• Having a startup mindset.
• Not being scared of pivoting
• Being curious and creative
• Being relentless in pursuit of growth

LOCATION: New York or Orlando, FL.

EDUCATION QUALIFICATION

• BS/BA in Marketing, Sales, business related discipline is preferred.

EXPERIENCE REQUIRED

• 2-4 years of experience

Who is Kore.ai?
Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunity.
At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team.

ROLE / TITLE: Business Value Consultant

Business Value Consulting is a critical, client-facing role where the consultant will work closely with the Kore.ai Sales team, playing a key role in closing multi-million-dollar licensing deals. Business Value Consultants engage with clients to understand their business needs and evaluate the potential business value that our solutions can provide. You will work across all industries, evaluating the business benefits and financial value to companies around the world.
*This role will be based remotely primarily working with clients in North America.

RESPONSIBILITIES: 

• Support the sales organization on both tactical and strategic opportunities via the client-centric lens.
• Develop Business Value Consulting collateral for internal and external use for both new and existing products where industry-specific depth is required.
• Engage with clients using a value assessment approach to build a compelling narrative that covers the current state, desired future state, value in closing the gap, and a delivery plan to achieve their business goals.
• Conduct business, technical, and financial analyses to understand the current state capabilities and define the future state capabilities for our clients.
• Create and present the business case and the forecasted business and financial benefits by adopting Kore solutions.
• Translate technical concepts and recommendations into business benefits for management and executives.
• Work with Professional Services and Customer Success teams to transition from pre-sales/discovery to implementation/support.
• Travel is required whenever onsite meetings with clients are needed.

MUST HAVE SKILLS

• Proven experience as a business value or management consultant in a technology setting
• Enterprise business and financial modeling experience, familiarity with key financial metrics: ROI, NPV, IRR, TCO.
• Strong technical understanding of enterprise infrastructure, technology stack, software development methodologies (SDLC, Agile, DevOps). AI is a plus.
• Experience conducting interview sessions with client roles, both business and technical stakeholders

OTHER SKILLS WE’D APPRECIATE

• Experience working with executive and senior level stakeholders
• Good presentation and interpersonal skills.

LOCATION – USA

EDUCATION

• B.A. / B.S.; preference for Computer Science, Economics, Finance.

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.
Learn more at  https://kore.ai

ROLE / TITLE: Solution Architect

RESPONSIBILITIES

• Work closely with the client teams to define and architect the solution for our clients. This will include estimating the components required to provide a comprehensive AI solution that meets and exceeds the client’s expectations delivering tangible business value to our clients.
• The candidate is expected to deliver cognitive applications that solve/augment business issues using leading Conversational AI technology frameworks.
• Builds high level chatbot architecture with back end integration, channel integration, Orchestration, high level understanding of security, chatbot platform understanding.
• Should have exposure in multiple Conversational AI platform and experience in evaluating different Conversational AI platforms against customer requirement.
• Review and integrate the technical architecture requirements.
• Direct and influence client Bot/Virtual Agent architecture and experience in architecting and designing Chatbot solution.
• Provide input into final decisions regarding hardware, network products, system software and security.
• Experience to various backend systems like ServiceNow, Salesforce, IVR, ASR/TTS systems is a plus.

MUST HAVE SKILLS

• Overall 7-10 years of IT experience and a thorough understanding of Conversational AI SaaS landscape.
• Working experience in conversational AI platforms.
• Should have excellent communication and presentation skills.
• Should have good amount of thought leadership in AI.
• Work autonomously and be comfortable building projects from start to finish.
• Work and delivery programs in a global delivery model.
• Skill – NodeJS/Python/C#, Conversational AI SaaS framework, Webservices/RESTful API’s.

OTHER SKILLS WE’D APPRECIATE

• Lead, collaborate and work efficiently amongst a team of developers and designers.
• Willing to travel as required.
• Knowledge and expertise in Kore.AI will be an added advantage.

LOCATION – USA

EXPERIENCE REQUIRED

• Overall exp: 8-12 Years
• Relevant skill exp: 4-6 Years

EDUCATION QUALIFICATION:

• BS in Engineering or Computer Science

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

Learn more at  https://kore.ai

ROLE / TITLE: Financial Planning and Analysis Professional

The Financial Planning & Analysis (FP&A) role requires extensive data reconciliation & consolidation, as well as variance analysis. Additionally, coupling the use of scenario and sensitivity analysis to forecast possible outcomes and using this theoretical information to create key metrics for monitoring.

RESPONSIBILITIES: 

• Achievement-driven professional with a strong record of contributions in streamlining finance operations, invigorating businesses, heightening productivity, improving systems & procedures.
• Preparation of standalone Financials as per US GAAP & ratio analysis (Revenue, cost, common size), restatement of intercompany accounts & recording intercompany eliminations.
• Evaluating performance through preparation of comprehensive variance report comparing Actuals vs. budget vs Latest Estimates for line items. Budget allocation to spend report, opportunity costs.
• Global Head Count (HC) Report – Report to include current additions, campus hires, exits, relocation, internal transfers, resigned & serving notice. Comparison of actual & current recruitment pipeline vs. budget HC. Details for additional demand analysis by dept. & approval from functional heads. Projected HC vs. Budgeted HC (count & payroll cost).
• Cash flows – Presentation to top management weekly under direct method. Includes entity wise preparation of BRS, native & functional currency cash flows, forex restatement, payroll projections based on joining pipeline, capex and opex projections based on PO pipeline from procurement team.
• Customer contracts Summary – New contracts captured with number of sessions and license revenue, used in preparing deferred revenue & Billability of expenses schedule contract wise, maintaining PLG tracker.
• Capex Forecast – Entity wise, location wise capex actuals, projections (procurement pipeline) are compared with budget numbers & latest estimates.
• Revenue Projections & Project wise profitability – Forecast basis service orders, T&M vs Fixed Bid, Cost Allocation basis allocable hours (Offshore non-billable hrs., bench cost, regional & central OH allocation, commissions, cost curves, etc.), Travel cost allocation, project wise Gross Margin.
• Tracking Exceptional approved projects to identify unrecognized revenue & publish it to top management enabling them to direct PM’s & execute CR’s.
• Annual Operating Plans, Rate Cards for new projects, Resource Utilization reports, Resource Allocation Project wise, Proof of Completion reports based on E1 estimates, SOW Revenue, past & current billable efforts, etc.

LOCATION – Orlando, FL

MUST HAVE SKILLS

• KPI Dashboards showing metrics for revenue, cost, profitability.
• Preparation of revenue, employee, expense budget schedules, monthly spend analysis, variance analysis, quarterly budget review, quarterly rolling budget
• Product vs. Services cost analysis – Analysis of platform vs. delivery verticals cost after allocation of support cost.
• Revenue Projections

OTHER SKILLS WE’D APPRECIATE

• Working on Power BI’s, tableau & VBA (Macro) at operational level would be an added advantage.
• Creating budget models for Board, investors, top management as per requirements.

EDUCATION QUALIFICATION:

• Bachelor’s in Accounting/Finance related field.

Who is Kore.ai?

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customised virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunities.

At Kore.ai you will enjoy success, develop your professional skills, and allow your career to thrive within a fast-growing business who is expanding their global team.

POSITION / TITLE: Solutions Architect  

The Solutions Architect (SA) is the primary technical SME for the overall definition, delivery and planning of Kore platform implementation and integration for various clients. SA will serve as a liaison between Kore and the clients to ensure all requirements are implemented as per the derived solution architecture. SA is also responsible for leading and motivating the offshore project team and is viewed by clients as the primary contact for a wide variety of technical issues related to their implementations and integrations. SA will also need to be able to partner effectively with client and partner stakeholders, deliver under tight deadlines, have strong communication skills, and have the ability to manage multiple projects at one time. 

SA will be leading the analysis of business requirements, interact with different business teams and will be a part of the solution design process.  SA will be a part of the core development team and responsible for developing server APIs/components and scaling applications and database infrastructure processes.

RESPONSIBILITIES

• Will work as onshore/nearshore technology lead in high traffic / real-time Enterprise apps
• Will lead the team in Agile Methodologies, Design Patterns, and Software Revision Control Systems
• Will collaborate and lead in a very innovative and creative environment
• Work closely with Engagement Managers and project managers for delivery management and delivery excellence by leading the design and customer requirements gathering, validation and optimization.
• Engage with senior level client contacts across all areas of the client’s business on a regular basis, delivering a continuous flow of business-building ideas, while securing relationship and performance feedback.
• Provide technology thought leadership and direction to client and capability teams.
• Understand how the team fits into a broader context and can deliver the most value to the end customer by suggesting enhancements and best practices.
• Coach, develop and support junior technical resources with less experience.
• Work closely with sales and solution engineering teams during detailed technical discovery phase to make accurate cost estimates.

EXPERIENCE REQUIRED

• Minimum 8 years of experience in the SaaS product industry in as a developer, systems integrator or solution architect role required. 
• Minimum 6 years of solid development and open-source platforms experience required.
• Project Management/Team management skills is preferred.
• Experience in Conversational AI, Contact Center implementations levering Genesys, AudioCodes, Avaya, Cisco, ASR/TTS Engines like Google, Azure, Nuance etc., is highly preferable.
• Experience in Telco, Retail Banking is preferred.
• Multilingual experience is highly preferred.

TECHNICAL SKILLS

• Previous experience with Node.js, jQuery, Backbone required.
• Skillset should also have a few of the following:  Underscore, Redis / CouchDB / MongoDB, Web Sockets.
• Knowledge on Linux / Unix experience preferred.
• Hands on experience in server-side programming independent of technology required.
• Strong knowledge of code documentation and handover required.
• Experience with git version control system required.
• Experience on open-source contribution required.

EDUCATION QUALIFICATION

• Graduate in Engineering OR Masters in Computer Applications required.
• MBA is good to have but not necessary.

LOCATION 

• London, UK – remote

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report.

This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. 

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun and we are excited about the future. 

Access the Gartner Report 2022 here – Gartner’s Enterprise Conversational AI Platforms Magic Quadrant 2022 (kore.ai)

ROLE / TITLE: Account Executive 

He/She will be responsible for establishing relationships with new customers and securing contracts, as well as managing and expanding our existing customer base to achieve sales targets. He/She will drive the entire sales cycle from a qualified lead to a closed sale. They will work internally with support from business development, sales engineers and other sales support teams to identify and communicate Kore.ai’s portfolio of technology and solutions to meet customers’ business needs.

 RESPONSIBILITIES 

• Actively identify new customers through market research, cold calling, networking and social media, that can benefit from the company’s product or service. 
• Utilize consultative selling techniques to better understand customer pain points, so you are able to offer solutions to specifically address those business needs. 
• Maintain a pipeline of qualified new business and existing customer base growth opportunities equal to or above four times your annual quota to ensure ability to meet your goals. 
• Articulate Kore.ai’s platform, solutions, features, differentiators and the expected ROI to prospects via calls, emails, demonstrations and sales meetings, to various audiences, which can include Business Unit leaders, CxOs and Engineers. 
• Develop and maintain relationships with prospects, existing customers, and channel partners to further identify opportunities to expand Kore.ai’s business footprint within those relationships. 
• Utilize CRM system to effectively track and report sales activity on your pipeline. 
• Effectively map new prospect organizations to identify the targeted buyers and decision makers. 
• Develop and deliver targeted presentations for prospects which include industry trends, financial data and case studies. 
• Prepare for navigating potential objections from the customer and be able to negotiate a deal to close. 
• Create proposals and collaborate with RFx Team for responses to RFI/RFP documents. 
• Develop, maintain, and review territory plans that outline how you will meet sales targets on an ongoing basis. 
• Stay current on company offerings and industry trends. 

EXPERIENCE REQUIRED 

• 5+ years of experience selling enterprise software or technology platforms and services into Fortune 500 accounts.

MUST HAVE SKILLS 

• Experience in Communications, Healthcare, Financial Services, Retail, or Travel/Hospitality verticals is preferred. 
• Metrics driven sales “hunter” with a professional demeanour, impeccable integrity. 
• Strong desire to learn and succeed in tech sales. 
• Strong interpersonal communication skills with the ability to negotiate. 
• Excellent prospecting, presentation and networking skills across all levels within an organization. 
• Excellent verbal and written communications skills. 
• Exceptional time management and organization skills. 
• Proficient with online presentation and training services (Zoom, GoToMeeting, WebEx). 
• Experience using CRM tools to track prospects and deals, as well as, produce reports.

OTHER SKILLS WE’D APPRECIATE 

• Self-motivated team player with ability to work in a fast paced, changing environment. 
• Sense of urgency and persistence. 
• Energy, enthusiasm and commitment. 

EDUCATION QUALIFICATION 

• Bachelors or Masters in business-related field.

JOB DESCRIPTION: ACCOUNT EXECUTIVE (French Speaking)

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app. 

Learn more at https://kore.ai 

ROLE / TITLE: Account Executive 

He/She will be responsible for establishing relationships with new customers and securing contracts, as well as managing and expanding our existing customer base to achieve sales targets. He/She will drive the entire sales cycle from a qualified lead to a closed sale. They will work internally with support from business development, sales engineers and other sales support teams to identify and communicate Kore.ai’s portfolio of technology and solutions to meet customers’ business needs. 

RESPONSIBILITIES 

• Actively identify new customers through market research, cold calling, networking and social media, that can benefit from the company’s product or service. 
• Utilize consultative selling techniques to better understand customer pain points, so you are able to offer solutions to specifically address those business needs. 
• Maintain a pipeline of qualified new business and existing customer base growth opportunities equal to or above four times your annual quota to ensure ability to meet your goals. 
• Articulate Kore.ai’s platform, solutions, features, differentiators and the expected ROI to prospects via calls, emails, demonstrations and sales meetings, to various audiences, which can include Business Unit leaders, CxOs and Engineers. 
• Develop and maintain relationships with prospects, existing customers, and channel partners to further identify opportunities to expand Kore.ai’s business footprint within those relationships. 
• Utilize CRM system to effectively track and report sales activity on your pipeline. 
• Effectively map new prospect organizations to identify the targeted buyers and decision makers. 
• Develop and deliver targeted presentations for prospects which include industry trends, financial data and case studies. 
• Prepare for navigating potential objections from the customer and be able to negotiate a deal to close. 
• Create proposals and collaborate with RFx Team for responses to RFI/RFP documents. 
• Develop, maintain, and review territory plans that outline how you will meet sales targets on an ongoing basis. 
• Stay current on company offerings and industry trends. 

EXPERIENCE REQUIRED 

• 10+ years of experience selling enterprise software or technology platforms and services into Fortune 500 accounts. 

MUST HAVE SKILLS 

• Experience in Communications, Healthcare, Financial Services, Retail, or Travel/Hospitality verticals is preferred. 
• Metrics driven sales “hunter” with a professional demeanour, impeccable integrity. 
• Strong desire to learn and succeed in tech sales. 
• Strong interpersonal communication skills with the ability to negotiate. 
• Excellent prospecting, presentation and networking skills across all levels within an organization. 
• Excellent verbal and written communications skills. 
• Exceptional time management and organization skills. 
• Proficient with online presentation and training services (Zoom, GoToMeeting, WebEx). 
• Experience using CRM tools to track prospects and deals, as well as, produce reports. 
• Fluency in French Language.

OTHER SKILLS WE’D APPRECIATE 

• Self-motivated team player with ability to work in a fast paced, changing environment. 
• Sense of urgency and persistence. 
• Energy, enthusiasm and commitment. 

EDUCATION QUALIFICATION 

• Bachelors or Masters in business-related field.

LOCATION – United Kingdom

Kore INC, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Bots Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

You can find full press coverage at https://kore.ai/press/

POSITION / TITLE: Business Development Representative

As a Business Development Representative for the company, you will be responsible for prospecting new business, qualifying them, and partnering with an external Account Executive to develop that lead into a true sales opportunity. This is a role that requires someone with the acumen and aptitude to identify new opportunities in the marketplace that are aligned with business use cases at Kore.ai and use strategic thinking and relational skills to attract interest in Kore.ai’s product offerings. 

RESPONSIBILITIES

• Identify and qualify new sales leads and opportunities.
• Effectively map new prospect organizations to identify the targeted buyers, decision-makers, and key influencers within prospects’ organizations. 
• Utilize CRM (HubSpot) system to effectively track and report prospecting activity on your pipeline.
• Analyze new prospect’s business needs through research and information gathering calls.
• Conduct outbound prospecting to create leads through emails, calls, and social media. 
• Work closely and collaboratively with an Account Executive team partner to generate qualified opportunities and drive revenue.
• Build pipeline by learning to effectively identify qualified leads, communicate the Kore.ai value proposition, and route opportunities properly to the direct sales team.
• Work Marketing Qualified Leads (MQLs).
• Exceed monthly/quarterly quotas for Sales Qualified Leads (SQLs). 

EXPERIENCE REQUIRED

• 0-2 years of experience.

MUST HAVE SKILLS  

• Excellent communication skills – outgoing, personable, and energetic.
• Ability to build a rapport with prospects over the phone, via email, or via Video.
• Must be a competitive, ambitious and self-motivated individual with a hunger to succeed.
• Ability to achieve monthly productivity goals.
• Fluency in German Language.

OTHER SKILLS WE’D APPRECIATE

• Sales or Customer Service experience a plus.
• Receptive to feedback and coachable.
• Resilient and possess the grit and determination to power through objections.

LOCATION – United Kingdom

EDUCATION QUALIFICATION  

• Bachelors in a business-related field, such as business, management, or marketing.

Kore INC, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Bots Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

You can find full press coverage at https://kore.ai/press/

POSITION / TITLE: Business Development Representative

As a Business Development Representative for the company, you will be responsible for prospecting new business, qualifying them, and partnering with an external Account Executive to develop that lead into a true sales opportunity. This is a role that requires someone with the acumen and aptitude to identify new opportunities in the marketplace that are aligned with business use cases at Kore.ai and use strategic thinking and relational skills to attract interest in Kore.ai’s product offerings. 

RESPONSIBILITIES

• Identify and qualify new sales leads and opportunities.
• Effectively map new prospect organizations to identify the targeted buyers, decision-makers, and key influencers within prospects’ organizations. 
• Utilize CRM (HubSpot) system to effectively track and report prospecting activity on your pipeline.
• Analyze new prospect’s business needs through research and information gathering calls.
• Conduct outbound prospecting to create leads through emails, calls, and social media. 
• Work closely and collaboratively with an Account Executive team partner to generate qualified opportunities and drive revenue.
• Build pipeline by learning to effectively identify qualified leads, communicate the Kore.ai value proposition, and route opportunities properly to the direct sales team.
• Work Marketing Qualified Leads (MQLs).
• Exceed monthly/quarterly quotas for Sales Qualified Leads (SQLs). 

EXPERIENCE REQUIRED

• 0-2 years of experience.

MUST HAVE SKILLS  

• Excellent communication skills – outgoing, personable, and energetic.
• Ability to build a rapport with prospects over the phone, via email, or via Video.
• Must be a competitive, ambitious and self-motivated individual with a hunger to succeed.
• Ability to achieve monthly productivity goals.
• Fluency in Dutch/Spanish Language.

OTHER SKILLS WE’D APPRECIATE

• Sales or Customer Service experience a plus.
• Receptive to feedback and coachable.
• Resilient and possess the grit and determination to power through objections.

LOCATION – United Kingdom

EDUCATION QUALIFICATION  

• Bachelors in a business-related field, such as business, management, or marketing.

Kore.ai is thrilled and proud to be named a Leader in the Gartner Magic Quadrant for Enterprise Conversational AI Platforms 2022 report.

This is a testament to our no-code philosophy and dedicated efforts of 7 years in building the world-class conversational AI platform that helps the world’s best brands accelerate their speed of business by creating extraordinary experiences for customers, employees, and agents. 

Thank you to our employees, customers, partners, and investors, who have supported us all along and helped us achieve this milestone. The journey has just begun and we are excited about the future. 

Access the Gartner Report 2022 here – Gartner’s Enterprise Conversational AI Platforms Magic Quadrant 2022 (kore.ai)

POSITION / TITLE: Sales Engineer

Sales Engineers will work with and learn from a variety of technical leaders within Kore.ai to ensure they fully understand how to represent our technology, answer questions related to the competition, talk about the NLU / AI landscape and why we’re differentiated in the marketplace. They will serve as an important conduit back into the product management team to continue to enhance the product while documenting frequently asked questions on how we address client objections.

RESPONSIBILITIES

• Articulate our unique value proposition and technology differentiation.
• Demonstrate Kore.ai Platform features and pre-build Solution products.
• Whiteboard the solution and review architecture, performance, and scalability requirements.
• Collaborate with technical architects, data scientists and NLU analysts at prospective customers to explain how we deliver our solutions, products, and platform.
• Facilitate and drive use case workshops with prospective customers.
• Analyze conversational UX use cases for feasibility and value creation for the client.
• Prepare a high-level estimate of effort involved and skills needed from a machine learning perspective for a specific customer engagement.
• Work closely with product management to provide input and guidance for product roadmap and enhancements. 
• Work closely with the delivery teams to seamlessly transition from sales to delivery activities and ensure customer success. 
• Continue to provide technical guidance to the project and client teams as we go through solution delivery, adoption, and drive future engagements.
• Develop and maintain relationships with prospect and customer technical contacts.
• Work closely with Sales team as a technical resource & solutions consultant to pursue business opportunities.  

EXPERIENCE REQUIRED

• Minimum 5 years of pre sales, customer support, SC or sales engineering experience. 

MUST HAVE SKILLS  

• Minimum 5 years of experience in a client-facing technical role.
• Minimum 2 years of experience participating in the sales cycle at a technology company.
• Technical experience preferably sales-engineering &/or web-development experience. 
• Strong technical acumen & ability to learn new patterns, spaces and domains quickly. 
• Ability to understand our client’s challenging business problems and frame up a crisp solution. 
• Proven track record in a Sales Engineer, Presales, or Solution Architect capacity. 
• Experience with languages such as Python, Java, JavaScript, and Linux shell scripts.
• Excellent communication skills need to articulate technical capabilities to business users and business requirements to technology team/s.

OTHER SKILLS WE’D APPRECIATE

• Confidence and strong presentation skills to drive large portions of long customer meetings. 
• Strong customer presence, especially with senior client executives. 
• Approachable and someone who loves to work a room and build relationships. 
• A consultant mindset to identify and frame customer solutions 
• Proven track record selling enterprise deals. 
• Exceptional listener. 
• A whatever it takes attitude, willing to put in the extra effort when needed (long hours, travel (when normalized again), weekends). 
• Experience with NLU technology in the industry preferred. 
• Strong verbal and written communication. 
• Strong analytical and problem-solving capabilities.
• Highly organized, detail-oriented, and self-motivated.
• Able to thrive in a high-growth, fast-paced environment.

EDUCATION QUALIFICATION  

• Bachelor’s degree in Computer Science, Engineering, or a related quantitative field required; advanced degree or technical certification(s) preferred.

Who is Kore.ai?

We believe most, if not all, human-to-machine (we prefer to call them virtual assistants or VA) interactions can be automated for the greater good of our customers and their employees.

Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees

We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Understanding (NLU) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions.

This is how we simplify and speed up business to delight customers and employees

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business that is expanding its global team. 

Are you a high-energy-driven person looking for a career in High Tech/AI?
If so, then Kore.ai may be a great place to energize your career. 

ROLE / TITLE: Regional Sales Executive Middle East 

Are you a high-energy and self-starting, disciplined enterprise SaaS (software as a service) sales professional? Join our Middle East team to grow and develop a world-leading Conversational AI technology market! We are looking for a team player who can identify and strategically engage with customers on our Kore.ai value proposition and product opportunities. You will lead the generation of net new business and maintain and grow relationships with existing accounts. You will work hand in hand with our Partners Sales, Technical Presales, and Customer Success teams to develop and execute a Go-To-Market strategy. You have broad responsibility for the overall health and sales performance of a growing territory of defined accounts based on an allocated software quota sales plan (ARR). 

RESPONSIBILITIES: 

• Develop, and manage the implementation of sales plans to meet the company sales targets (software licenses) 
• Coordinate the efforts with Business Development Representatives to research, identify and contact the targeted customer prospects 
• Key accounts relations management 
• Accountable for personal sales quotas based on corporate revenue objectives
• Work with marketing teams to establish Kore.ai brand, build the market position, increase market share
• Represent Kore.ai in the marketing events, conferences, hackathons, and webinars
• End-to-end ownership of the commercial opportunities Own the opportunities Lead the proposal scoping and submission 
• Negotiate and close contracts with customers
• Report accurate forecasts and deals status through the company CRM and present in the weekly leadership calls 
• Develop and improve regional sales and business development process 

LOCATION – Dubai

EXPERIENCE REQUIRED

• 10+ years of experience selling enterprise software or technology platforms and services into Fortune 500 accounts.

MUST HAVE SKILLS 

• Experience in selling enterprise software (SaaS) or cloud solutions
• Experience with new technologies like AI platforms, Conversational AI 
• Consistent high performance against sales quotas driven by relationships at crucial customer contact
• Experience using a consultative or advisory based sales approach in a complex enterprise sales environment
• Innovative and creative thinker who can work independently and leverage resources wisely to meet objectives
• Exceptional presentation, communication, negotiation, and interpersonal skills
• Experience working with banking, financial services, telecom sectors, and/or call centers.
• Partners / Systems Integrator management skills
• Driven to assist customers in making the right decisions that will drive the optimal outcomes.

OTHER SKILLS WE’D APPRECIATE

• Self-motivated team player with ability to work in a fast paced, changing environment.
• Sense of urgency and persistence.
• Energy, enthusiasm and commitment.

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

Learn more at https://kore.ai

ROLE / TITLE: Customer Success Manager

Customer Success Manager (CSM) will support the customer lifecycle as it relates to customer on-boarding, adoption, on-going product awareness & support, renewal, and expansion.

The CSM must have a strong understanding of our customers business objectives and the ability to identify and articulate how our solution supports achievement of the customers strategic business goals. 

RESPONSIBILITIES: 

• Collaborate closely with Sales, Professional Services, Product, and Support Teams to gain a 360-degree view of the customer to ensure adoption of our products and platform.
• Work cross-functionally to facilitate a seamless Customer on-boarding process, ensuring a smooth go live and introduction for the Customer from the outset. 

• Actively review support tickets and proactively work with customers to address any adoption issues.
• Proactively reach out 
• Support or response to any alerts, red flags, poor health. It can also be directly from a customer reaching out for some issue or any critical or overdue customer support ticket. 

• Proactively identifying and prioritizing resources and effort according to perceived risk, potential growth, strategic value and renewal timeframe. 

• Work collaboratively with the Marketing team to build Customer testimonials and referrals. 

• Identify potential issues within the Accounts and work with the wider business to take timely and effective action to resolve them 
• Calculating periodic health of key accounts through continuous monitoring to avoid any last-minute surprises.
• Responsible for making sure that Kore product support team is providing timely, accurate and meaningful resolution to all customer queries
• Work collaboratively with the product & implementations teams in capturing and tracking the solution success criteria.

MUST HAVE SKILLS 

• Ability to understand customer requirements, develop and guide their thinking to identify financial measures of success. 
• Data-driven with a commitment to process; drive / track consistent engagement process. 
• Ability to work in a fast-paced, entrepreneurial, results-oriented culture. 
• Excellent interpersonal skills. 
• Creative thinker with the ability to troubleshoot issues quickly and effectively. 
• Excellent written and verbal communication skills. 
• Strong presentation skills. 
• Extremely well-organized and analytical with an ability to work well under pressure. 
• Strong team player as well as a proactive individual contributor. 
• Ability to grasp basic technical concepts

  OTHER SKILLS WE’D APPRECIATE

• Extremely well-organized and analytical with an ability to work well under pressure. 
• Strong team player as well as a proactive individual contributor. 
• Ability to grasp basic technical concepts

EXPERIENCE REQUIRED

• 4-5+ years experience in customer-facing roles managing software sales and/or software implementation projects

EDUCATION QUALIFICATION:

• BS/BA in related discipline is preferred.

Kore INC, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Bots Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

You can find full press coverage at https://kore.ai/press/

POSITION / TITLE: Business Development Representative

As a Business Development Representative for the company, you will be responsible for prospecting new business, qualifying them, and partnering with an external Account Executive to develop that lead into a true sales opportunity. This is a role that requires someone with the acumen and aptitude to identify new opportunities in the marketplace that are aligned with business use cases at Kore.ai and use strategic thinking and relational skills to attract interest in Kore.ai’s product offerings. 

RESPONSIBILITIES

• Identify and qualify new sales leads and opportunities.
• Effectively map new prospect organizations to identify the targeted buyers, decision-makers, and key influencers within prospects’ organizations. 
• Utilize CRM (HubSpot) system to effectively track and report prospecting activity on your pipeline.
• Analyze new prospect’s business needs through research and information gathering calls.
• Conduct outbound prospecting to create leads through emails, calls, and social media. 
• Work closely and collaboratively with an Account Executive team partner to generate qualified opportunities and drive revenue.
• Build pipeline by learning to effectively identify qualified leads, communicate the Kore.ai value proposition, and route opportunities properly to the direct sales team.
• Work Marketing Qualified Leads (MQLs).
• Exceed monthly/quarterly quotas for Sales Qualified Leads (SQLs). 

EXPERIENCE REQUIRED

• 0-2 years of experience.

MUST HAVE SKILLS  

• Excellent communication skills – outgoing, personable, and energetic.
• Ability to build a rapport with prospects over the phone, via email, or via Video.
• Must be a competitive, ambitious and self-motivated individual with a hunger to succeed.
• Ability to achieve monthly productivity goals.

OTHER SKILLS WE’D APPRECIATE

• Sales or Customer Service experience a plus.
• Receptive to feedback and coachable.
• Resilient and possess the grit and determination to power through objections.

LOCATION – United Kingdom

EDUCATION QUALIFICATION  

• Bachelors in a business-related field, such as business, management, or marketing.

Are you a high-energy-driven person looking for a career in High Tech/AI?

If so, then Kore.ai may be a great place to energize your career.

We believe most, if not all, human-to-machine interactions can be automated for the greater good of our customers and their employees. Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees. We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions.

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business that is expanding its global team.

REGIONAL ALLIANCES AND PARTNERS MANAGER (UK)

In this role you will be responsible for developing and managing our partners’ ecosystem of advisory, system integrators, technology partners, and the network of resellers and ISVs. We aspire to grow revenue and build a long-term profitable business with our most valuable partners at the strategic level.

This role requires close engagement with sales, product, and technical enablement teams. The candidate will need deep experience influencing strategic relationships within a partnership to achieve sales results at an EU level. The ideal candidate deeply understands our technology and can assess new opportunities and establish innovative and breakthrough approaches to translate that opportunity into revenue.

RESPONSIBILITIES

Key responsibilities in this role are acquiring, onboarding, and enabling new partners (resellers, referrals, advisory, system integrators, and technology partners) and managing relationships with existing partners

• Identify new targeted reseller and referral partners in the region (acquisition plan)
• Develop and execute an impactful go-to-market plan to acquire and activate new partners in our ecosystem
• Engage and follow up with new and existing partners to sign-up to the partnership program, support onboarding and execute the sales through the channel partners ecosystem
• Drive a consistent growth in sales capacity through the partners’ ecosystem
• Coordinate effective communication channel with Partners: including training sessions, webinars, partner program updates, demo videos, product updates together with the marketing and business development team
• Execute Monthly and Quarterly Business Reviews with key partners
• Report on partners’ acquisition and business status
• Aggregate pipeline and forecasting engagements and report to the leadership
• Create top accounts blueprints and deals closing plans
• Co-own and help to improve Kore.ai partnership program

MUST HAVE SKILLS

• Experience in sales through the partners’ ecosystem
• Experience with enterprise software (SaaS) or cloud solutions
• Experience in the development or execution through the partners’ program
• Business development, alliance management in the technology/software industry are a plus.
• Language skills: French is required. Other European languages (Spanish / Italian) are an advantage.

OTHER SKILLS WE’D APPRECIATE

• Strong executive presence, including communication and presentation skills with a high degree of comfort to large and small audiences.
• Strong teamwork skills are also required to work in a highly matrixed environment successfully
• Inclusive and collaborative – driving teamwork and cross-team alignment.

EXPERIENCE REQUIRED

• 5+ years partner management, sales, business development, or partners program development in the enterprise software industry

EDUCATION QUALIFICATION

• Bachelor’s Degree in Management, Marketing, Business Operations, Engineering or related field

LOCATION – France – remote location with the ability to travel in Europe.

Are you a high-energy-driven person looking for a career in High Tech/AI?

If so, then Kore.ai may be a great place to energize your career.

We believe most, if not all, human-to-machine interactions can be automated for the greater good of our customers and their employees. Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees. We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Processing (NLP) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions.

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business that is expanding its global team.

REGIONAL ALLIANCES AND PARTNERS MANAGER (UK)

In this role you will be responsible for developing and managing our partners’ ecosystem of advisory, system integrators, technology partners, and the network of resellers and ISVs. We aspire to grow revenue and build a long-term profitable business with our most valuable partners at the strategic level.

This role requires close engagement with sales, product, and technical enablement teams. The candidate will need deep experience influencing strategic relationships within a partnership to achieve sales results at an EU level. The ideal candidate deeply understands our technology and can assess new opportunities and establish innovative and breakthrough approaches to translate that opportunity into revenue.

RESPONSIBILITIES

Key responsibilities in this role are acquiring, onboarding, and enabling new partners (resellers, referrals, advisory, system integrators, and technology partners) and managing relationships with existing partners

• Identify new targeted reseller and referral partners in the region (acquisition plan)
• Develop and execute an impactful go-to-market plan to acquire and activate new partners in our ecosystem
• Engage and follow up with new and existing partners to sign-up to the partnership program, support onboarding and execute the sales through the channel partners ecosystem
• Drive a consistent growth in sales capacity through the partners’ ecosystem
• Coordinate effective communication channel with Partners: including training sessions, webinars, partner program updates, demo videos, product updates together with the marketing and business development team
• Execute Monthly and Quarterly Business Reviews with key partners
• Report on partners’ acquisition and business status
• Aggregate pipeline and forecasting engagements and report to the leadership
• Create top accounts blueprints and deals closing plans
• Co-own and help to improve Kore.ai partnership program

MUST HAVE SKILLS

• Experience in sales through the partners’ ecosystem
• Experience with enterprise software (SaaS) or cloud solutions
• Experience in the development or execution through the partners’ program
• Business development, alliance management in the technology/software industry are a plus.

OTHER SKILLS WE’D APPRECIATE

• Strong executive presence, including communication and presentation skills with a high degree of comfort to large and small audiences.
• Strong teamwork skills are also required to work in a highly matrixed environment successfully
• Inclusive and collaborative – driving teamwork and cross-team alignment.

EXPERIENCE REQUIRED

• 5+ years partner management, sales, business development, or partners program development in the enterprise software industry

EDUCATION QUALIFICATION

• Bachelor’s Degree in Management, Marketing, Business Operations, Engineering or related field

LOCATION – United Kingdom

Kore INC, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Bots Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

You can find full press coverage at https://kore.ai/press/

POSITION / TITLE: Business Development Representative

As a Business Development Representative for the company, you will be responsible for prospecting new business, qualifying them, and partnering with an external Account Executive to develop that lead into a true sales opportunity. This is a role that requires someone with the acumen and aptitude to identify new opportunities in the marketplace that are aligned with business use cases at Kore.ai and use strategic thinking and relational skills to attract interest in Kore.ai’s product offerings. 

RESPONSIBILITIES

• Identify and qualify new sales leads and opportunities.
• Effectively map new prospect organizations to identify the targeted buyers, decision-makers, and key influencers within prospects’ organizations. 
• Utilize CRM (HubSpot) system to effectively track and report prospecting activity on your pipeline.
• Analyze new prospect’s business needs through research and information gathering calls.
• Conduct outbound prospecting to create leads through emails, calls, and social media. 
• Work closely and collaboratively with an Account Executive team partner to generate qualified opportunities and drive revenue.
• Build pipeline by learning to effectively identify qualified leads, communicate the Kore.ai value proposition, and route opportunities properly to the direct sales team.
• Work Marketing Qualified Leads (MQLs).
• Exceed monthly/quarterly quotas for Sales Qualified Leads (SQLs). 

EXPERIENCE REQUIRED

• 0-2 years of experience.

MUST HAVE SKILLS  

• Excellent communication skills – outgoing, personable, and energetic.
• Ability to build a rapport with prospects over the phone, via email, or via Video.
• Must be a competitive, ambitious and self-motivated individual with a hunger to succeed.
• Ability to achieve monthly productivity goals.
• Fluency in French Language.

OTHER SKILLS WE’D APPRECIATE

• Sales or Customer Service experience a plus.
• Receptive to feedback and coachable.
• Resilient and possess the grit and determination to power through objections.

LOCATION – United Kingdom

EDUCATION QUALIFICATION  

• Bachelors in a business-related field, such as business, management, or marketing.

Who is Kore.ai? 

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunities. 

At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team.

ROLE – Customer Engagement Lead/ Project Management

The Customer Engagement Lead/ Project Management is for the overall definition, delivery and planning of Kore platform implementation and integration for various clients. He will serve as a liaison between Kore and the clients to ensure all requirements are implemented on schedule and within budget. He will manage multiple clients and drive business value / ROI for clients from implementations.

He is also responsible for leading and motivating the team and is viewed by clients as the primary contact for a wide variety of issues related to their implementations and integrations. He will coordinate global resources, partners, support teams. He will also need to be able to partner effectively with client and partner stakeholders, deliver under tight deadlines, have strong communication skills and have the ability to manage multiple projects at one time. EL will manage the services P&L for the region.

RESPONSIBILITY:

• Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting.
• Brings client context from close delivery experience, lead delivery set-up governance & works closely with clients and service line delivery teams.
• Owns delivery management and delivery excellence by leading the design and customer requirements gathering, validation and optimization.
• Responsible to set-up delivery and governance rigor and reviews delivery  and financial metrics, assess risk and drive mitigation plans, creates and review SoW / work orders to better address delivery issues, and resolves/escalates platform related issues closely working with platform teams.
• Directs team activities to ensure full collaboration and partnership and leveraging the company’s full complement of resources to support the business.
• Engage with senior level client contacts across all areas of the client’s business on a regular basis, delivering a continuous flow of business-building ideas, while securing relationship and performance feedback.
• Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio.
• Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients.
• Work closely with the sales team to develop proposal/presentation content and strategy for new business pitches.
• Effectively “on-board” new client relationships.
• Proactively work to assure a highly engaged team staffed with top talent. Hires, retains, develops and engages top level talent that inspires the trust and confidence of our clients and in turn becomes the reason why clients want to work with us.

MUST HAVE SKILLS: 

• Accurately plan and forecast revenue growth to achieve their net revenue and margin targets.
• Continually increase knowledge of the client’s business (and industry) often serving as the client’s first line consultant.
• Effectively plan work, communicate changes, and troubleshoot problems, assuring that the client and company commitments are kept.

EXPERIENCE REQUIRED:

• A minimum of 5 years of experience in a client-facing role in the IT professional services or management consulting firm.

EDUCATION QUALIFICATION: 

• Bachelor’s degree, or equivalent professional experience

LOCATION: UK

Are you a high-energy-driven person looking for a career in High Tech/AI?
If so, then Kore.ai may be a great place to energize your career. 

We believe most, if not all, human-to-machine (we prefer to call them virtual assistants or VA) interactions can be automated for the greater good of our customers and their employees.

Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees

We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Understanding (NLU) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions.

This is how we simplify and speed up business to delight customers and employees

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business that is expanding its global team. 

ROLE / TITLE:  EMEA Partners Manager

As a part of the EMEA Partners Team, the role is responsible for developing and managing our EU partners’ ecosystem of advisory, system integrators, technology partners, and the network of resellers and ISVs. We aspire to grow revenue and build a long-term profitable business with our most valuable partners at the strategic level. 

This role requires close engagement with sales, product, and technical enablement teams. The candidate will need deep experience influencing strategic relationships within a partnership to achieve sales results at an EU level. The ideal candidate deeply understands our technology and can assess new opportunities and establish innovative and breakthrough approaches to translate that opportunity into revenue.

RESPONSIBILITIES

The EMEA role is acquiring, onboarding, and enabling our partners (resellers, referrals, advisory, system integrators, and technology partners).

• Identify new targeted reseller and referral partners in the region (acquisition plan) 
• Develop and execute an impactful go-to-market plan to acquire and activate new partners in our ecosystem
• Engage and follow up with new and existing partners to sign-up to the partnership program, support onboarding and execute the sales through the channel partners ecosystem 
• Drive a consistent growth in sales capacity through the partners’ ecosystem
• Coordinate effective communication channel with Partners: including training sessions, webinars, partner program updates, demo videos, product updates together with the marketing and business development team 
• Help to improve Kore.ai partnership program 
• Execute MBR/QBR cadence with the top productive partners 
• Report on partners’ acquisition status.
• Aggregate pipeline and forecasting engagements to the leadership 
• Create top accounts blueprints and deals closing plans

MUST HAVE SKILLS

• Experience in sales through the partners’ ecosystem
• Business development, alliance management in the technology/software industry are a plus
• French is required and other European language is an advantage.

OTHER SKILLS WE’D APPRECIATE

• The ability to influence and impact executives in partner organizations.
• Strong executive presence, including communication and presentation skills with a high degree of comfort to large and small audiences.
• Strong teamwork skills are also required to work in a highly matrixed environment successfully.
• Inclusive and collaborative – driving teamwork and cross-team alignment.

EXPERIENCE REQUIRED 

• 5+ years partner management, sales, business development, or partners program development in the enterprise software industry

EDUCATION QUALIFICATION 

• Bachelor’s Degree in Management, Marketing, Business Operations, Engineering or related field 

LOCATION – France (Part of EMEA Team)

Are you a high-energy-driven person looking for a career in High Tech/AI?
If so, then Kore.ai may be a great place to energize your career. 

We believe most, if not all, human-to-machine (we prefer to call them virtual assistants or VA) interactions can be automated for the greater good of our customers and their employees.

Most, if not all, digital experiences today will eventually manifest as conversational interactions and truly transform the way enterprises interact with their key stakeholders: customers, partners, and employees

We also believe that we play a critical role in making these interactions simple, natural, and efficient by harnessing the power of automation.

We, at Kore.ai, achieve this with unsurpassed innovation in Natural Language Understanding (NLU) to deliver the next generation virtual assistant creation platform, experience delivery platforms, and vertical and horizontal industry-specific solutions.

This is how we simplify and speed up business to delight customers and employees

At Kore.ai, you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business that is expanding its global team. 

ROLE / TITLE:  EMEA Partners Manager

As a part of the EMEA Partners Team, the role is responsible for developing and managing our EU partners’ ecosystem of advisory, system integrators, technology partners, and the network of resellers and ISVs. We aspire to grow revenue and build a long-term profitable business with our most valuable partners at the strategic level. 

This role requires close engagement with sales, product, and technical enablement teams. The candidate will need deep experience influencing strategic relationships within a partnership to achieve sales results at an EU level. The ideal candidate deeply understands our technology and can assess new opportunities and establish innovative and breakthrough approaches to translate that opportunity into revenue.

RESPONSIBILITIES

The EMEA role is acquiring, onboarding, and enabling our partners (resellers, referrals, advisory, system integrators, and technology partners).

• Identify new targeted reseller and referral partners in the region (acquisition plan) 
• Develop and execute an impactful go-to-market plan to acquire and activate new partners in our ecosystem
• Engage and follow up with new and existing partners to sign-up to the partnership program, support onboarding and execute the sales through the channel partners ecosystem 
• Drive a consistent growth in sales capacity through the partners’ ecosystem
• Coordinate effective communication channel with Partners: including training sessions, webinars, partner program updates, demo videos, product updates together with the marketing and business development team 
• Help to improve Kore.ai partnership program 
• Execute MBR/QBR cadence with the top productive partners 
• Report on partners’ acquisition status.
• Aggregate pipeline and forecasting engagements to the leadership 
• Create top accounts blueprints and deals closing plans

MUST HAVE SKILLS

• Experience in sales through the partners’ ecosystem
• Business development, alliance management in the technology/software industry are a plus
• German is required and other European language is an advantage.

OTHER SKILLS WE’D APPRECIATE

• The ability to influence and impact executives in partner organizations.
• Strong executive presence, including communication and presentation skills with a high degree of comfort to large and small audiences.
• Strong teamwork skills are also required to work in a highly matrixed environment successfully.
• Inclusive and collaborative – driving teamwork and cross-team alignment.

EXPERIENCE REQUIRED 

• 5+ years partner management, sales, business development, or partners program development in the enterprise software industry

EDUCATION QUALIFICATION 

• Bachelor’s Degree in Management, Marketing, Business Operations, Engineering or related field 

LOCATION – Germany (Part of EMEA Team)

Who is Kore.ai?

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunity.
At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team.

POSITION / TITLE: Senior NLP Analyst

RESPONSIBILITIES:

• Work with product management teams to determine business requirements for the design, configuration, and deployment of conversational UI initiatives
• Tune and refine the chatbot natural language processing (NLP) engine, workflows and intents, as well as publish new workflows
• Design, configure, and test reusable components such as intent models and machine learning models to promote configuration-based solutions, under the guidance of the product team
• Provide input to help the product team understand how conversational experiences will enhance customer engagement
• Perform regular analysis of trends in chatbot conversations to proactively suggest topics and unanswered questions with the biggest opportunity to automate
• Use rapid prototyping and testing of various conversational flows to help the product team assess the outcome of different approaches
• Compelling real world experience related to machine learning OR Artificial intelligence related to Natural language processing and or Computational linguistics
• Expertise in either Java or C/C++ and any one of scripting languages like Perl/Python/ JavaScript

EXPERIENCE REQUIRED

• 5+ years of hands on experience
• Experience with Natural Language Processing

LOCATION – UK

MUST HAVE SKILLS

• Application of machine learning algorithms and techniques for natural language processing
• Experience with supervised and unsupervised machine learning techniques
• Owning module development as individual contributor
• Sound knowledge in Syntax and Semantic processing using statistical methodologies and/or Chatscript
• Experience in Word prediction algorithms
• 3-5 years’ experience purely in applied linguistics & NLP, related product development
• Experience in Information extraction and retrieval techniques
• Familiarity with chatbots, voice enabled devices, or other conversational channels
• Good to have skills with big data management tools, Node.js and scripting
• Good knowledge on content categorization algorithms
• Research, design and development of natural language processing algorithms

EDUCATION QUALIFICATION

• Bachelors or Master’s Degree in Engineering OR Computer Applications

Kore INC, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Bots Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

You can find full press coverage at https://kore.ai/press/

POSITION / TITLE: Partner Sales Engineer

Partner Sales Engineers will work with our Partners and learn from a variety of technical leaders within Kore.ai to ensure Partners fully understand how to represent our technology, answer questions related to the competition, talk about the NLU / AI landscape and why we’re differentiated in the marketplace. They will serve as an important conduit between Partners and Kore.ai back into the product management team to continue to enhance the product while documenting frequently asked questions on how we and Partners jointly address client objections.

RESPONSIBILITIES

• Enable Partners to articulate our unique value proposition and technology differentiation.
• Teach and support Partners to demonstrate Kore.ai Platform features and pre-build Solution products.
• Teach and support Partners to Whiteboard the solution and review architecture, performance, and scalability requirements.
• Collaborate with Partners and technical architects, data scientists and NLU analysts at prospective customers to explain how we deliver our solutions, products, and platform.
• Serve as facilitator between Partner and Customer and drive use case workshops with prospective customers.
• Analyze conversational UX use cases for feasibility and value creation for Partner to explain to client
• Help Partners to prepare a high-level estimate of effort involved and skills needed from a machine learning perspective for a specific customer engagement.
• Work closely with Partners and product management to provide input and guidance for product roadmap and enhancements
• Work closely with Partners and the delivery teams to seamlessly transition from sales to delivery activities and ensure customer success
• Continue to provide technical guidance to the project and Partner teams as we go through solution delivery, adoption, and drive future engagements.
• Develop and maintain relationships with Partner and customer technical contacts.
• Work closely with Sales team as a technical resource & solutions consultant to pursue business opportunities.

LOCATION: BRAZIL OR MEXICO

EXPERIENCE REQUIRED

5-10 years of experience.

MUST HAVE SKILLS

• 5-10 years of experience in a client-facing technical role.
• 2-5 years of experience participating in the sales cycle at a technology company.
• Technical experience preferably sales-engineering &/or web-development experience.
• Fluent in English and Spanish or Portuguese (ideally all three languages)
• Ability to understand our client’s challenging business problems and frame up a crisp solution.
• Proven track record in a Sales Engineer, Presales, or Solution Architect capacity
• Experience with languages such as Python, Java, JavaScript, and Linux shell scripts.
• Excellent communication skills need to articulate technical capabilities to business users and business requirements to technology team/s.

OTHER SKILLS WE’D APPRECIATE

• Confidence and strong presentation skills to drive large portions of long customer meetings.
• Strong customer presence, especially with senior client executives.
• Approachable and someone who loves to work a room and build relationships
• A consultant mindset to identify and frame customer solutions
• Proven track record selling enterprise deals
• Exceptional listener
• A whatever it takes attitude, willing to put in the extra effort when needed (long hours, travel (when normalized again), weekends)
• Experience with NLU technology in the industry.
• Strong verbal and written communication
• Strong analytical and problem-solving capabilities
• Highly organized, detail-oriented, and self-motivated
• Able to thrive in a high-growth, fast-paced environment

EDUCATION QUALIFICATION

• Bachelor’s degree in Computer Science, Engineering, or a related quantitative field required; advanced degree or technical certification(s) preferred