Careers

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

Learn more at https://kore.ai

ROLE / TITLE: Customer Success Manager

Customer Success Manager is a professional who drives our customers’ overall value realization and orchestrates its delivery through an efficient team, products, and project management approach. Value realization includes the definition and execution of customer success plans, the achievement of their business goals, and the adoption of Kore.ai software to drive ROI.

Customer Success Manager will develop long-term relationships with our key customer stakeholders in the region, connecting with key business executives, IT stakeholders, product managers, and users to understand their business requirements and goals, use cases, and how Kore.ai products can help in their business. Internally, this role will work closely with the Sales, Partnership, and Product Team to ensure the growth of the customer portfolio and customer satisfaction while ensuring that the team effort is fully executed. Customer Success Manager must be an active and passionate project, people, and customer manager.

RESPONSIBILITIES: 

• Lead discussions with the customers to understand their business objectives, use cases, value generation as well as company culture to support the software adoption
• Own the end-to-end customer success, relationship, and software adoption – from the client onboarding, through the entire business cycle
• Develop and document customer success plan
• Lead discussions with program managers and technical teams to track, monitor, and take action on the migration health of customers.
• Orchestrate internal team of solution architects, business analysts, professional services, and partners to deliver customer success plan and commercial success
• Drive the value-based upsell and cross-sell activities across the customer base
• Maintain relationships with key customer’s stakeholders at various levels (CX, IT, EX, HR other functions)
• Monitor and ensure timely software renewals
• Manage customers at risk (red accounts) with a structured, and methodical approach

MUST HAVE SKILLS

• Experience in working with conversational AI platforms is an advantage
• Relevant work experience in advisory, solution architecture, systems integration, digital transformation projects management, or customer success roles with enterprise software companies
• Familiarity with customer success methodologies and practices like segmentation, customer journey, customer health scoring, etc
• Strong interpersonal skills, able to navigate complex organizational structures and relationships, comfortable engaging with C-level sponsors
• Problem-solving oriented (what do we need to get things done)
• Excellent communication (both written and verbal) skills. Experience communicating with both technical and non-technical stakeholders and with senior levels.
• Complex opportunity and/or project coordination skills with the ability to negotiate and communicate across all levels of an organization

OTHER SKILLS WE’D APPRECIATE

• Reliable to work independently
• Enjoy challenges and ambitious goals within a fast-growing global AI tech company

LOCATION – Orlando, FL

EXPERIENCE REQUIRED

• 4-5+ years experience in customer-facing roles managing software sales and/or software implementation projects

EDUCATION QUALIFICATION:

• BS/BA in related discipline is preferred.

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

Learn more at  https://kore.ai

ROLE / TITLE: Accounting Professional

We are seeking a detail-oriented GL accountant to perform accounting tasks. One should demonstrate sound knowledge of best practices in general ledger accounting and experience in a similar role. A top-class GL accountant will be someone whose accounting expertise results in accurate financial planning and regulatory compliance.

RESPONSIBILITIES:

• Accounts Management: Ensuring compliance to US GAAP. Responsible for monthly/quarterly/yearly closing & finalization.
• Ensuring compliance with and adherence to the various US corporate and fiscal laws, statues, enactments, and guidelines (i.e. C Corp Tax, DTAA, Transfer pricing, indirect taxes).
• US Taxation – Form 1120 Filing, consolidated tax returns, schedule M1/M2/M3 reconciliation, 965 transition tax statement, tangible personal property tax return, county taxation, VAT/state tax returns.
• Unbilled Revenue Reporting – Review of T&M (SOW’s signed, invoicing held for want of PO’s), fixed bid (basis milestone achievement).
• Data backup for 1099 & W2 reconciliations monthly/quarterly/annually, payroll benefit expense reconciliation, FSA, 401(k), PTO calculations for final settlements.
• Travel Accounting – Concur expense report accounting, advance vs expense settlement reports, Client Pay reports, etc.
• Coordinate’s work relating to both internal and external audits in the periodic review of the company financial records. Is further responsible for the implementation of agreed upon recommendations resulting from the audit findings.
• Payroll Accounting – Ensure payroll reports shared by HR matches per payroll inputs shared for the month based on new hire and exit data.
• Sales Tax Reporting – Based on the Nexus study done periodically, ensure registrations if any required for new states are done on time, collect and file taxes accordingly.

LOCATION – Orlando, FL

MUST HAVE SKILLS

• Knowledge of ASC 606 for revenue recognition (R16a), deferred revenue schedules, tracking bookings, and ARR/MRR schedules.
• US Taxation – Form 1120 filing, consolidated tax returns, Schedule M1/M2/M3 reconciliation, 965 transition tax statement, tangible personal property tax return, county taxation, VAT/State tax returns.
• Accounts Receivable Management – Invoicing, credit memos, rebills, liaise with sales & customer success teams for collection, AR aging report with comments on collection efforts.

TOOLS WE USE:

• Quickbooks – Accounting Software
• SaaSant – Accounting automation software
• HubSpot – CRM
• Concur – Expense submission & reporting tool
• Carta – equity management solution
• Avalara – Tax Admin Console

OTHER SKILLS WE’D APPRECIATE

• Strong collaboration skills interacting with Global Finance Controller and CFO
• State apportionment of taxes & reconciliation with 941’s.

EDUCATION QUALIFICATION:

• Some college desired in accounting or business related discipline.

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

Learn more at  https://kore.ai

ROLE / TITLE: Financial Planning and Analysis Professional

The Financial Planning & Analysis (FP&A) role requires extensive data reconciliation & consolidation, as well as variance analysis. Additionally, coupling the use of scenario and sensitivity analysis to forecast possible outcomes and using this theoretical information to create key metrics for monitoring.

RESPONSIBILITIES: 

• Achievement-driven professional with a strong record of contributions in streamlining finance operations, invigorating businesses, heightening productivity, improving systems & procedures.
• Preparation of standalone Financials as per US GAAP & ratio analysis (Revenue, cost, common size), restatement of intercompany accounts & recording intercompany eliminations.
• Evaluating performance through preparation of comprehensive variance report comparing Actuals vs. budget vs Latest Estimates for line items. Budget allocation to spend report, opportunity costs.
• Global Head Count (HC) Report – Report to include current additions, campus hires, exits, relocation, internal transfers, resigned & serving notice. Comparison of actual & current recruitment pipeline vs. budget HC. Details for additional demand analysis by dept. & approval from functional heads. Projected HC vs. Budgeted HC (count & payroll cost).
• Cash flows – Presentation to top management weekly under direct method. Includes entity wise preparation of BRS, native & functional currency cash flows, forex restatement, payroll projections based on joining pipeline, capex and opex projections based on PO pipeline from procurement team.
• Customer contracts Summary – New contracts captured with number of sessions and license revenue, used in preparing deferred revenue & Billability of expenses schedule contract wise, maintaining PLG tracker.
• Capex Forecast – Entity wise, location wise capex actuals, projections (procurement pipeline) are compared with budget numbers & latest estimates.
• Revenue Projections & Project wise profitability – Forecast basis service orders, T&M vs Fixed Bid, Cost Allocation basis allocable hours (Offshore non-billable hrs., bench cost, regional & central OH allocation, commissions, cost curves, etc.), Travel cost allocation, project wise Gross Margin.
• Tracking Exceptional approved projects to identify unrecognized revenue & publish it to top management enabling them to direct PM’s & execute CR’s.
• Annual Operating Plans, Rate Cards for new projects, Resource Utilization reports, Resource Allocation Project wise, Proof of Completion reports based on E1 estimates, SOW Revenue, past & current billable efforts, etc.

LOCATION – Orlando, FL

MUST HAVE SKILLS

• KPI Dashboards showing metrics for revenue, cost, profitability.
• Preparation of revenue, employee, expense budget schedules, monthly spend analysis, variance analysis, quarterly budget review, quarterly rolling budget
• Product vs. Services cost analysis – Analysis of platform vs. delivery verticals cost after allocation of support cost.
• Revenue Projections

OTHER SKILLS WE’D APPRECIATE

• Working on Power BI’s, tableau & VBA (Macro) at operational level would be an added advantage.
• Creating budget models for Board, investors, top management as per requirements.

EDUCATION QUALIFICATION:

• Bachelor’s in Accounting/Finance related field.

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

Learn more at  https://kore.ai

ROLE / TITLE: Account Executive

He/She will be responsible for establishing relationships with new customers and securing contracts, as well as managing and expanding our existing customer base to achieve sales targets. He/She will drive the entire sales cycle from a qualified lead to a closed sale. They will work internally with support from business development, sales engineers and other sales support teams to identify and communicate Kore.ai’s portfolio of technology and solutions to meet customers’ business needs.

RESPONSIBILITIES

• Actively identify new customers through market research, cold calling, networking and social media, that can benefit from the company’s product or service.
• Utilize consultative selling techniques to better understand customer pain points, so you are able to offer solutions to specifically address those business needs.
• Maintain a pipeline of qualified new business and existing customer base growth opportunities equal to or above four times your annual quota to ensure ability to meet your goals.
• Articulate Kore.ai’s platform, solutions, features, differentiators and the expected ROI to prospects via calls, emails, demonstrations and sales meetings, to various audiences, which can include Business Unit leaders, CxOs and Engineers.
• Develop and maintain relationships with prospects, existing customers, and channel partners to further identify opportunities to expand Kore.ai’s business footprint within those relationships.
• Utilize CRM system to effectively track and report sales activity on your pipeline.
• Effectively map new prospect organizations to identify the targeted buyers and decision makers.
• Develop and deliver targeted presentations for prospects which include industry trends, financial data and case studies.
• Prepare for navigating potential objections from the customer and be able to negotiate a deal to close.
• Create proposals and collaborate with RFx Team for responses to RFI/RFP documents.
• Develop, maintain, and review territory plans that outline how you will meet sales targets on an ongoing basis.
• Stay current on company offerings and industry trends.

LOCATION – Orlando, FL

EXPERIENCE REQUIRED

• 10+ years of experience selling enterprise software or technology platforms and services into Fortune 500 accounts.

MUST HAVE SKILLS

• Experience in Communications, Healthcare, Financial Services, Retail, or Travel/Hospitality verticals is preferred.
• Metrics driven sales “hunter” with a professional demeanor, impeccable integrity.
• Strong desire to learn and succeed in tech sales.
• Strong interpersonal communication skills with the ability to negotiate.
• Excellent prospecting, presentation and networking skills across all levels within an organization.
• Excellent verbal and written communications skills.
• Exceptional time management and organization skills.
• Proficient with online presentation and training services (Zoom, GoToMeeting, WebEx).
• Experience using CRM tools to track prospects and deals, as well as, produce reports.

OTHER SKILLS WE’D APPRECIATE

• Self-motivated team player with ability to work in a fast paced, changing environment.
• Sense of urgency and persistence.
• Energy, enthusiasm and commitment.

EDUCATION QUALIFICATION

• Bachelors or Masters in business-related field.

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.
Read more about Kore in News  https://kore.ai/press

POSITION / TITLE: Principal Product Marketing Manager, Content Marketing (CX)

LOCATION: USA

JOB DESCRIPTION

Kore is looking for a Principal Product Marketing Manager, Content Marketing to plan, develop and implement overall content strategy for Customer Experience solutions.

RESPONSIBILITIES

• Responsible for management of creation and production of online and offline marketing content in support of the entire portfolio
• Ability to write effective, compelling copy is a necessity; external resources will be used for overflow and bandwidth gain only; must have demonstrated experience in creating eBooks, whitepapers, infographics, guides, blogs, gated content, videos, social media posts, etc.
• Work with designers, product marketers, sales, external influencers and other internal stakeholders to identify opportunities and craft narratives and CTAs that articulate Kore’s benefits properly and consistently
• Maintain editorial and website calendars and written guidelines
• Continuously measure and report on content performance
• Extremely strong communication skills: The ability to speak and write to a high standard is crucial. The candidate will frequently have to present Platform offerings and write engaging copy, telling the ‘story’ of the Platform, for various marketing channels.
• A crucial part of being a product marketing manager is gaining insight into customer needs and experiences. Analysis of data, surveys and customer interviews will be part of this mix and the candidate needs to be well acquainted with these techniques.
• Build on product messaging that sets Kore Platform offerings apart from others in the market to give them a unique selling point.
• The candidate has to collaborate with multiple teams across the business, often including the sales and marketing department, engineering, product management and senior executives.
• Communicate the vision and value of Kore Platform offerings to the sales team and develop sales tools that facilitate the selling process

OTHER SKILLS WE’D APPRECIATE

• Research competitor offerings and articulate our differentiators
• Ability to analyze data, conduct/analyze surveys and customer interviews

EXPERIENCE REQUIRED

• 7+ years of product marketing experience with enterprise software startups
• At least 2-3 years’ experience in CX or adjacent areas

EDUCATION QUALIFICATION

• BS/BA in Marketing, Sales, business related discipline is preferred.

Kore INC, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Bots Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.
You can find full press coverage at  https://kore.ai/press/

POSITION / TITLE: Sales Engineer

Sales Engineers will work with and learn from a variety of technical leaders within Kore.ai to ensure they fully understand how to represent our technology, answer questions related to the competition, talk about the NLU / AI landscape and why we’re differentiated in the marketplace. They will serve as an important conduit back into the product management team to continue to enhance the product while documenting frequently asked questions on how we address client objections.

RESPONSIBILITIES

• Articulate our unique value proposition and technology differentiation.
• Demonstrate Kore.ai Platform features and pre-build Solution products.
• Whiteboard the solution and review architecture, performance, and scalability requirements.
• Collaborate with technical architects, data scientists and NLU analysts at prospective customers to explain how we deliver our solutions, products, and platform.
• Facilitate and drive use case workshops with prospective customers.
• Analyze conversational UX use cases for feasibility and value creation for the client
• Prepare a high-level estimate of effort involved and skills needed from a machine learning perspective for a specific customer engagement.
• Work closely with product management to provide input and guidance for product roadmap and enhancements
• Work closely with the delivery teams to seamlessly transition from sales to delivery activities and ensure customer success
• Continue to provide technical guidance to the project and client teams as we go through solution delivery, adoption, and drive future engagements.
• Develop and maintain relationships with prospect and customer technical contacts.
• Work closely with Sales team as a technical resource & solutions consultant to pursue business opportunities.

EXPERIENCE REQUIRED

5-10 years of experience.

MUST HAVE SKILLS

• 5-10 years of experience in a client-facing technical role.
• 2-5 years of experience participating in the sales cycle at a technology company.
• Technical experience preferably sales-engineering &/or web-development experience.
• Strong technical acumen & ability to learn new patterns, spaces and domains quickly.
• Ability to understand our client’s challenging business problems and frame up a crisp solution.
• Proven track record in a Sales Engineer, Presales, or Solution Architect capacity
• Experience with languages such as Python, Java, JavaScript, and Linux shell scripts.
• Excellent communication skills need to articulate technical capabilities to business users and business requirements to technology team/s.

OTHER SKILLS WE’D APPRECIATE

• Confidence and strong presentation skills to drive large portions of long customer meetings.
• Strong customer presence, especially with senior client executives.
• Approachable and someone who loves to work a room and build relationships
• A consultant mindset to identify and frame customer solutions
• Proven track record selling enterprise deals
• Exceptional listener
• A whatever it takes attitude, willing to put in the extra effort when needed (long hours, travel (when normalized again), weekends)
• Experience with NLU technology in the industry.
• Strong verbal and written communication
• Strong analytical and problem-solving capabilities
• Highly organized, detail-oriented, and self-motivated
• Able to thrive in a high-growth, fast-paced environment

EDUCATION QUALIFICATION

• Bachelor’s degree in Computer Science, Engineering, or a related quantitative field required; advanced degree or technical certification(s) preferred.

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.
Learn more at  https://kore.ai

ROLE / TITLE: Inside Sales Representative

As an Inside Sales Representative for the company, you will be responsible for identifying viable leads, qualifying prospects and acquiring new business to meet and exceed established revenue goals. Sales experience in SaaS, cloud-based technologies and/or AI sales is desired. Kore.ai thrives on the fast-paced environment expected by a growth stage Start-up.

RESPONSIBILITIES: 

• Generate a pipeline and closed/won business for the assigned territory in the designated B2B market (<$500M revenue accounts)
• Manage the full sales cycle from inception to close by following Kore.ai’s sales methodology, achieving target ARR quota
• Provide timely follow-up on inbound sales inquiries; qualifying fully and advancing opportunities that represent a balanced value for both the prospect and Kore.ai
• Outbound prospecting into your Engaged Accounts and Target Account lists
• Manage the selling cycle virtually through a combination of phone and/or virtual meetings (e.g. Zoom)
• Identify, develop and execute upsell/cross-sell strategies in assigned customer accounts
• Provide accurate forecasting of monthly/quarterly sales expectations with thoughtful opportunity-advancement strategies
• Identify and qualify new sales leads and opportunities.
• Effectively map new prospect organizations to identify the targeted buyers, decision makers and key influencers within prospects’ organizations.
• Utilize CRM system to effectively track and report prospecting activity on your pipeline.
• Maintain timely and accurate CRM records.
• Analyze new prospect’s business needs through research and information gathering calls.

LOCATION – Orlando, FL

EXPERIENCE REQUIRED

• 3+ years of quota-based Business Development experience.

MUST HAVE SKILLS

• Telesales experience required.
• A hunter mentality and is a tenacious prospector & closer.
• Demonstrable track record of success.
• Has a team player attitude and a strong desire to grow with the company.
• Self-motivated team player with the ability to work in a fast-paced, ever-changing environment.
• Has excellent written and verbal communication skills.

OTHER SKILLS WE’D APPRECIATE

• Sense of urgency and persistence.
• Self-motivated to exceed personal and team goals.
• Exceptional time management and organization skills.

EDUCATION QUALIFICATION:

• Bachelors in a business-related field, such as business, management, or marketing or comparable experience.

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.
Read more about Kore in News  https://kore.ai/press

POSITION / TITLE: Group Product Marketing Manager, Customer Marketing

LOCATION: USA

JOB DESCRIPTION

Kore is looking for a Group Product Marketing Manager, Customer Marketing who will build a community of fanatic brand advocates across all Kore.ai solutions.

RESPONSIBILITIES

• Increase referrals and cross-sell/upsell opportunities as well as retention and loyalty
• Engage and motivate customer advocates to develop a robust library of customer evidence and references
• Assist the demand gen team creating and executing marketing campaigns and programs
• Ability to write effective, compelling copy is a necessity
• Extremely strong communication skills: The ability to speak and write to a high standard is crucial. The candidate will frequently have to present Platform offerings and write engaging copy, telling the ‘story’ of the Platform, for various marketing channels.
• A crucial part of being a product marketing manager is gaining insight into customer needs and experiences. Analysis of data, surveys and customer interviews will be part of this mix and the candidate needs to be well acquainted with these techniques.
• Build on product messaging that sets Kore Platform offerings apart from others in the market to give them a unique selling point.
• The candidate has to collaborate with multiple teams across the business, often including the sales and marketing department, engineering, product management and senior executives.
• Identify business events, negotiate sponsorship packages, coordinate logistics, etc.,
• Communicate the vision and value of Kore Platform offerings to the sales team and develop sales tools that facilitate the selling process
• Engage with internal and external influencers to onboard as speakers for events, etc.,
• Identify business events, negotiate sponsorship packages, coordinate logistics, etc.,

OTHER SKILLS WE’D APPRECIATE

• Research competitor offerings and articulate our differentiators
• Event coordination ability.
• Ability to analyze data, conduct/analyze surveys and customer interviews

EXPERIENCE REQUIRED

• 7+ years of product marketing experience with enterprise software startups
• At least 2-3 years’ experience in the AI space, preferably in Conversational AI or adjacent areas like RPA

EDUCATION QUALIFICATION

• BS/BA in Marketing, Sales, business related discipline is preferred.

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.
Read more about Kore in News  https://kore.ai/press

POSITION / TITLE: Principal Product Marketing Manager, Content Marketing Employee Experience (EX)

LOCATION: USA

JOB DESCRIPTION

Kore is looking for a Principal Product Marketing Manager, Content Marketing Employee Experience (EX) who will Plan, develop and implement overall content strategy for Employee Experience solutions.
For this role, the candidate should be a creative and quantitative thinker. The candidate should be familiar with various outbound product marketing techniques, like events, digital/conventional campaigns, webinars, developer evangelism and community building.

RESPONSIBILITIES

• Responsible for management of creation and production of online and offline marketing content in support of the entire portfolio
• Ability to write effective, compelling copy is a necessity; external resources will be used for overflow and bandwidth gain only; must have demonstrated experience in creating eBooks, whitepapers, infographics, guides, blogs, gated content, videos, social media posts, etc.
• Work with designers, product marketers, sales, external influencers and other internal stakeholders to identify opportunities and craft narratives and CTAs that articulate Kore’s benefits properly and consistently
• Maintain editorial and website calendars and written guidelines
• Continuously measure and report on content performance
• Extremely strong communication skills: The ability to speak and write to a high standard is crucial. The candidate will frequently have to present Platform offerings and write engaging copy, telling the ‘story’ of the Platform, for various marketing channels.
• A crucial part of being a product marketing manager is gaining insight into customer needs and experiences. Analysis of data, surveys and customer interviews will be part of this mix and the candidate needs to be well acquainted with these techniques.
• Build on product messaging that sets Kore Platform offerings apart from others in the market to give them a unique selling point.
• The candidate has to collaborate with multiple teams across the business, often including the sales and marketing department, engineering, product management and senior executives.
• Communicate the vision and value of Kore Platform offerings to the sales team and develop sales tools that facilitate the selling process
• Research competitor offerings and articulate our differentiators
• Engage with internal and external influencers to onboard as speakers for events, etc.,
• Identify business events, negotiate sponsorship packages, coordinate logistics, etc.,
• Recruit and nurture teams of product users, developers and promote developer evangelism

OTHER SKILLS WE’D APPRECIATE

• Negotiation skills for sponsorship packages.
• Event coordination ability.
• Ability to analyze data, conduct/analyze surveys and customer interviews
• Experience planning and participating in new product launches.

EXPERIENCE REQUIRED

• 7 years of experience in product marketing with enterprise software startups
• 3 years working in employee collaboration space or adjacent area.

EDUCATION QUALIFICATION

• BS/BA in Marketing, Sales, business related discipline is preferred.

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.
Read more about Kore in News  https://kore.ai/press

POSITION / TITLE: Product Marketing Manager – Conversational Banking

LOCATION: USA

JOB DESCRIPTION

Kore is looking for a Product Marketing Manager, Conversational Banking who will have experience with technologies driving automation in Banking and/or other Financial Services verticals and be knowledgeable in conversational AI technologies.
For this role, the candidate should be a creative and quantitative thinker. The candidate should be familiar with various outbound product marketing techniques, like events, digital/conventional campaigns, webinars, developer evangelism and community building.

RESPONSIBILITIES

• Develop content, campaigns and sales assets that feature the technical capabilities and excellence of Kore’s Experience Automation platform; evangelize products to technical and non-technical audiences
• Represent Kore as a technical evangelist at key events and customer meetings (as required)
• Author and produce technical content such as demos, videos, workshops, tutorials, blogs and whitepapers to connect Kore’s capabilities and offerings to customer needs
• Provide technical guidance for analyst report submissions and briefings
• Develop, execute and maintain a user-based pilot program, including marketing and sales strategies for same, to grow awareness and demand for Kore’s products via freemium offerings
• Build on product messaging that sets Kore Platform offerings apart from others in the market to give them a unique selling point.
• Extremely strong communication skills: The ability to speak and write to a high standard is crucial. The candidate will frequently have to present Platform offerings and write engaging copy, telling the ‘story’ of the Platform, for various marketing channels.
• The candidate has to collaborate with multiple teams across the business, often including the sales and marketing department, engineering, product management and senior executives.
• Communicate the vision and value of Kore Platform offerings to the sales team and develop sales tools that facilitate the selling process
  Engage with internal and external influencers to onboard as speakers for events, etc.,
• Identify business events, negotiate sponsorship packages, coordinate logistics, etc.,
• Recruit and nurture teams of product users, developers and promote developer evangelism.

OTHER SKILLS WE’D APPRECIATE

• Research competitor offerings and articulate our differentiators
• Ability to analyze data, conduct/analyze surveys and customer interviews
• Experience planning and participating in new product launches.

EXPERIENCE REQUIRED

• 10+ years product marketing experience with enterprise software startups
• Minimum 3 years’ experience with AI platforms, at least 1 years in the conversational AI platform space.

EDUCATION QUALIFICATION

• BS/BA in Marketing, Sales, business related discipline is preferred.

At Kore, we’re committed to creating the world’s best virtual assistants that run on the power of cutting-edge AI and ML. We’ve worked closely with product teams, marketing teams and sales teams to share our vision with you. If you’ve ever dreamt of being part of a dynamic start-up team that works on next-gen Conversational AI technology and think you have what it takes to succeed in this exciting and fast-paced environment, here’s your chance. Try Kore and check out the opportunities we have for you.
Read more about Kore in News  https://kore.ai/press

POSITION / TITLE: Director of Product Marketing – Customer Experience (CX)

LOCATION: USA

JOB DESCRIPTION

Kore is looking for a Director of Product Marketing, Customer Experience (CX) who has knowledge in the CCaaS (Contact Center-as-a-service) space as well as banking, healthcare and hi-tech verticals. The candidate will be responsible for presenting Kore and our product lines and other associate offerings in ways that will strengthen our brand and boost sales.
For this role, the candidate should be a creative and quantitative thinker with more than 10 years of product marketing experience in enterprise software startups and 3+ years experience in contact center automation. The candidate should be familiar with various outbound product marketing techniques, like events, digital/conventional campaigns, webinars, developer evangelism and community building.

RESPONSIBILITIES

• The candidate has to collaborate with multiple teams across the business, often including the sales and marketing department, engineering, product management and senior executives.
• Extremely strong communication skills: The ability to speak and write to a high standard is crucial. The candidate will frequently have to present Platform offerings and write engaging copy, telling the ‘story’ of the Platform, for various marketing channels.
• A crucial part of being a product marketing manager is gaining insight into customer needs and experiences. Analysis of data, surveys and customer interviews will be part of this mix and the candidate needs to be well acquainted with these techniques.
• Build on product messaging that sets Kore Platform offerings apart from others in the market to give them a unique selling point
• Communicate the vision and value of Kore Platform offerings to the sales team and develop sales tools that facilitate the selling process
• Plan and participate in the launch of new products which involve several different departments
• Research competitor offerings and articulate our differentiators
• Engage with internal and external influencers to onboard as speakers for events, etc.,
• Identify business events, negotiate sponsorship packages, coordinate logistics, etc.,
• Recruit and nurture teams of product users, developers and promote developer evangelism

OTHER SKILLS WE’D APPRECIATE

• Negotiation skills for sponsorship packages.
• Event coordination ability.
• BS/BA in marketing, sales, business related discipline is strongly preferred.

EXPERIENCE REQUIRED

• 10  years of experience

EDUCATION QUALIFICATION

• An MBA from a leading B-School with B.Tech/B.E. background is preferred.

Kore.ai, a pioneer in conversational AI technology helps global 2000 companies in their customer and employee experience journey. Globally recognized as a leader in the Conversational AI technology space, Kore’s enterprise grade ‘no-code’ Virtual Assistant Platform and various “ai-first” solutions help automate business interactions with customers, employees and partners.
Read more about Kore https://kore.ai/about-us/

POSITION / TITLE: Senior Product Marketing Manager

JOB DESCRIPTION

Kore.ai is looking for a Product Marketing Manager to lead its product marketing activities for various products. The candidate will be responsible for presenting Kore and its product lines in ways that will strengthen our brand and boost sales.

For this role, the candidate should be a creative and quantitative thinker. The candidate should be familiar with various inbound and outbound product marketing techniques and use them as required.

• The candidate should be able to understand business and technical aspects of the product offerings, define product positioning and use various strategies and tactics to market it
• The candidate has to collaborate with multiple teams, often including the sales and marketing department, engineering, product management, senior executives, and customers.
• Extremely strong technical understanding and communication skills: Both written and verbal communication is KEY. The candidate will have to constantly stay in touch with product teams to understand product updates and present product offerings with compelling & engaging copy, and create relevant collaterals such as product brochure, website content, explainer video, solution brief, competitive doc, blogs, etc.
• A crucial part of being a product marketing manager is gaining insight into customer needs and experiences. Analysis of data, surveys and customer interviews will be part of this mix and the candidate needs to be well acquainted with these techniques.
• Build on product messaging that sets Kore.ai Platform and its various other solution offerings apart from others in the market to give them a unique selling point
• Communicate the vision and value of Kore.ai Platform and solution offerings to the sales team and develop sales tools that facilitate the selling process
• Plan and participate in the launch of new products which involve several different departments
• Research competitor offerings and articulate our differentiators
• Engage with internal and external influencers to onboard as speakers for events, etc
  Recruit and nurture teams of product users, developers and promote developer evangelism

EXPERIENCE REQUIRED

• 6-9 years of product marketing experience
• Experience of working/marketing B2B SaaS product company is preferred
  Note: Sales or Business Development experience will NOT be considered

EDUCATION QUALIFICATION

• Graduation in Computers, IT, or E&TC
  An MBA from a leading B-School with B.Tech/B.E. background is preferred

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.
Learn more at  https://kore.ai

ROLE / TITLE: Infrastructure Architect

RESPONSIBILITIES

• Review, monitor and analyze industry trends, business needs and current state of Enterprise Infrastructure and align Infrastructure Architecture vision with business need by developing or leading development of Architectural Principles, Frameworks and Roadmaps in close collaboration with Infrastructure engineers and Security.
• Develop or lead development of Architectural Principles, Frameworks and Roadmaps for Infrastructure adhering to the IT strategies to meet the business needs.
• Provide technical leadership to develop infrastructure solutions for large and complex projects.
• Research and POC the next generation infrastructure features and products.
• Apply best practice for infrastructure architecture and documentation.
• Experience facilitating discussions with senior leadership regarding technical / architectural trade-offs, best practices, and risk mitigation.
• Direct hands-on experience leading the design, development and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience.
• Experience with software development life cycle (SDLC) and agile/iterative methodologies.
• Experience with integration of cloud services with on-premise technologies from Microsoft, IBM, Oracle, HP, SAP etc.
• Experience with IT compliance and risk management requirements (eg. security, privacy, SOX, HIPAA etc.).
• Scripting and/or coding skills (Examples include but are not limited to: Java (OR) Python (OR) CloudFormation (OR) Terraform (OR) Powershell (OR) Bash).

MUST HAVE SKILLS

• Experience building software platform from the ground-up, creating standards, guidelines, and development methods.  Prior experience in building platforms is a strong plus
• Strong experience in development tools, CI/CD pipelines
• Understanding of AI and Machine learning systems and how they integrate into enterprise business process application
• Strong communication skills – verbal and written.

OTHER SKILLS WE’D APPRECIATE

• Provide subject matter expertise across teams and functions
• Knowledge and expertise in Kore.AI will be an added advantage
• Maintain architectural documentation, including standards narratives, drawings, and other

LOCATION – USA

EDUCATION

• Bachelor’s degree in computer science or related field.  (Masters preferred)

EXPERIENCE REQUIRED

• 12-15 years industry experience in software architecture and development experience, from concept to production.

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.
Learn more at  https://kore.ai

ROLE / TITLE: Solution Architect

RESPONSIBILITIES

• Work closely with the client teams to define and architect the solution for our clients. This will include estimating the components required to provide a comprehensive AI solution that meets and exceeds the client’s expectations delivering tangible business value to our clients.
• The candidate is expected to deliver cognitive applications that solve/augment business issues using leading Conversational AI technology frameworks.
• Builds high level chatbot architecture with back end integration, channel integration, Orchestration, high level understanding of security, chatbot platform understanding.
• Should have exposure in multiple Conversational AI platform and experience in evaluating different Conversational AI platforms against customer requirement.
• Review and integrate the technical architecture requirements.
• Direct and influence client Bot/Virtual Agent architecture and experience in architecting and designing Chatbot solution.
• Provide input into final decisions regarding hardware, network products, system software and security.
• Experience to various backend systems like ServiceNow, Salesforce, IVR, ASR/TTS systems is a plus.

MUST HAVE SKILLS

• Overall 7-10 years of IT experience and a thorough understanding of Conversational AI SaaS landscape.
• Working experience in conversational AI platforms.
• Should have excellent communication and presentation skills.
• Should have good amount of thought leadership in AI.
• Work autonomously and be comfortable building projects from start to finish.
• Work and delivery programs in a global delivery model.
• Skill – NodeJS/Python/C#, Conversational AI SaaS framework, Webservices/RESTful API’s.

OTHER SKILLS WE’D APPRECIATE

• Lead, collaborate and work efficiently amongst a team of developers and designers.
• Willing to travel as required.
• Knowledge and expertise in Kore.AI will be an added advantage.

LOCATION – USA

EXPERIENCE REQUIRED

• Overall exp: 8-12 Years
• Relevant skill exp: 4-6 Years

EDUCATION QUALIFICATION:

• BS in Engineering or Computer Science

Who is Kore.ai?

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunity.
At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team.

ROLE / TITLE: Sales Operations Manager

As Sales Operations Manager, you’ll play a critical role in improving and scaling our sales operations to efficiently serve our quickly growing customer base. You will assist in approving reliability of sales forecasts and sales effectiveness. This role will report to the Chief Revenue Officer.

RESPONSIBILITIES

• Own end-to-end process of tracking the sales funnel and operational metrics.
• Define and deliver insights to management, as well as, propose techniques to improve efficiencies and funnel performance.
• Build and help to standardize sales reporting for strategic analysis in internal business review.
• Track and analyze key metrics including pipeline growth, win/loss rates, and quota attainment.
• Present campaign and pipeline performance leveraging reporting functions and dashboards available in sales tool suite.
• Create monthly content for executive presentations and Board reporting.
• Assist with onboarding and training of new sales talent on tools and process.
• Refine customer segmentation, assist with territory planning and management, help with compensation structures and tracking, as well as, ideate plans for enhanced renewals and upsell processes.
• Manage and admin all technical aspects of key sales systems (Salesforce, Zoom, LinkedIn Navigator, etc.)
• Create and maintain documentation on sales processes and policies.

LOCATION – USA

EXPERIENCE REQUIRED

• 5-10 years of experience in sales operations, preferably at an enterprise software or technology platforms and services company.

MUST HAVE SKILLS

• Ability to understand high level sales strategies, translate them into system and process requirements, and ensure execution and business impact.
• Innate drive to innovate and optimize use of available resources.
• Strong analytical and advanced problem solving skills.
• Excellent verbal and written communications skills.
• Exceptional time management and organization skills.
• Self-motivated team player with ability to work in a fast paced, changing environment.
• Advanced experience using CRM tools to track prospects and deals, as well as, produce reports.

OTHER SKILLS WE’D APPRECIATE

• Sense of urgency and persistence.
• Energy, enthusiasm and commitment.
• Proficient with online presentation and training services (Zoom, GoToMeeting, WebEx).

EDUCATION QUALIFICATION

• Bachelors or Masters in business-related field, such as business, management or marketing.

Who is Kore.ai?

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunity.
At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team.

POSITION / TITLE: Senior NLP Analyst

RESPONSIBILITIES:

• Work with product management teams to determine business requirements for the design, configuration, and deployment of conversational UI initiatives
• Tune and refine the chatbot natural language processing (NLP) engine, workflows and intents, as well as publish new workflows
• Design, configure, and test reusable components such as intent models and machine learning models to promote configuration-based solutions, under the guidance of the product team
• Provide input to help the product team understand how conversational experiences will enhance customer engagement
• Perform regular analysis of trends in chatbot conversations to proactively suggest topics and unanswered questions with the biggest opportunity to automate
• Use rapid prototyping and testing of various conversational flows to help the product team assess the outcome of different approaches
• Compelling real world experience related to machine learning OR Artificial intelligence related to Natural language processing and or Computational linguistics
• Expertise in either Java or C/C++ and any one of scripting languages like Perl/Python/ JavaScript

EXPERIENCE REQUIRED

• 5+ years of hands on experience
• Experience with Natural Language Processing

LOCATION – USA

MUST HAVE SKILLS

• Application of machine learning algorithms and techniques for natural language processing
• Experience with supervised and unsupervised machine learning techniques
• Owning module development as individual contributor
• Sound knowledge in Syntax and Semantic processing using statistical methodologies and/or Chatscript
• Experience in Word prediction algorithms
• 3-5 years’ experience purely in applied linguistics & NLP, related product development
• Experience in Information extraction and retrieval techniques
• Familiarity with chatbots, voice enabled devices, or other conversational channels
• Good to have skills with big data management tools, Node.js and scripting
• Good knowledge on content categorization algorithms
• Research, design and development of natural language processing algorithms

EDUCATION QUALIFICATION

• Bachelors or Master’s Degree in Engineering OR Computer Applications

Who is Kore.ai?
Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunity.
At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team.

ROLE / TITLE: Business Value Consultant

Business Value Consulting is a critical, client-facing role where the consultant will work closely with the Kore.ai Sales team, playing a key role in closing multi-million-dollar licensing deals. Business Value Consultants engage with clients to understand their business needs and evaluate the potential business value that our solutions can provide. You will work across all industries, evaluating the business benefits and financial value to companies around the world.
*This role will be based remotely primarily working with clients in North America.

RESPONSIBILITIES: 

• Support the sales organization on both tactical and strategic opportunities via the client-centric lens.
• Develop Business Value Consulting collateral for internal and external use for both new and existing products where industry-specific depth is required.
• Engage with clients using a value assessment approach to build a compelling narrative that covers the current state, desired future state, value in closing the gap, and a delivery plan to achieve their business goals.
• Conduct business, technical, and financial analyses to understand the current state capabilities and define the future state capabilities for our clients.
• Create and present the business case and the forecasted business and financial benefits by adopting Kore solutions.
• Translate technical concepts and recommendations into business benefits for management and executives.
• Work with Professional Services and Customer Success teams to transition from pre-sales/discovery to implementation/support.
• Travel is required whenever onsite meetings with clients are needed.

MUST HAVE SKILLS

• Proven experience as a business value or management consultant in a technology setting
• Enterprise business and financial modeling experience, familiarity with key financial metrics: ROI, NPV, IRR, TCO.
• Strong technical understanding of enterprise infrastructure, technology stack, software development methodologies (SDLC, Agile, DevOps). AI is a plus.
• Experience conducting interview sessions with client roles, both business and technical stakeholders

OTHER SKILLS WE’D APPRECIATE

• Experience working with executive and senior level stakeholders
• Good presentation and interpersonal skills.

LOCATION – USA

EDUCATION

• B.A. / B.S.; preference for Computer Science, Economics, Finance.

Kore INC, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Bots Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

You can find full press coverage at https://kore.ai/press/

POSITION / TITLE: Business Development Representative

As a Business Development Representative for the company, you will be responsible for prospecting new business, qualifying them, and partnering with an external Account Executive to develop that lead into a true sales opportunity. This is a role that requires someone with the acumen and aptitude to identify new opportunities in the marketplace that are aligned with business use cases at Kore.ai and use strategic thinking and relational skills to attract interest in Kore.ai’s product offerings.

RESPONSIBILITIES

• Identify and qualify new sales leads and opportunities.
• Effectively map new prospect organizations to identify the targeted buyers, decision-makers, and key influencers within prospects’ organizations.
• Utilize CRM (HubSpot) system to effectively track and report prospecting activity on your pipeline.
• Analyze new prospect’s business needs through research and information gathering calls.
• Conduct outbound prospecting to create leads through emails, calls, and social media.
• Work closely and collaboratively with an Account Executive team partner to generate qualified opportunities and drive revenue.
• Build pipeline by learning to effectively identify qualified leads, communicate the Kore.ai value proposition, and route opportunities properly to the direct sales team.
• Work Marketing Qualified Leads (MQLs).

• Exceed monthly/quarterly quotas for Sales Qualified Leads (SQLs). 

EXPERIENCE REQUIRED

• 0-2 years of experience.

MUST HAVE SKILLS

• Excellent communication skills – outgoing, personable, and energetic.
• Ability to build a rapport with prospects over the phone, via email, or via Video.
• Must be a competitive, ambitious and self-motivated individual with a hunger to succeed.
• Ability to achieve monthly productivity goals.

OTHER SKILLS WE’D APPRECIATE

• Sales or Customer Service experience a plus.
• Receptive to feedback and coachable.
• Resilient and possess the grit and determination to power through objections.

EDUCATION QUALIFICATION

• Bachelors in a business-related field, such as business, management, or marketing.

Who is Kore.ai?

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunity.

At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team.

POSITION / TITLE: Growth Hacker

A Growth Hacker is a tech savvy professional with a deep understanding of digital channels, design principles and love testing new approaches. You have a strong customer-centric point of view, especially when it comes to the buyer’s journey. Your approach is growth & optimization focused; you’re familiar with A/B testing best practices, know how to attract prospects as well as other conversion rate optimization tactics such as growth hacking strategies and other related fields.

RESPONSIBILITIES:

A Growth Marketer is part of the marketing department and will run marketing campaigns but his/her role will go much further than that. They bridge the gap between different departments (Marketing – Product Development – Data Analysis – Sales). Growth hackers have a cross-functional role where they work closely with the marketing team, the sales team, and the product management team.

• Choosing in accordance with the other departments which metrics/KPIs (Key Performance Indicators) to focus on and how to capture existing demand.
• Bringing traditional and creative ideas how to grow those KPIs.
• A/B testing those ideas.
• Analyzing the data and users’ feedback.
• Exchanging ideas/data/feedback with other departments (Product, marketing, top management) in order to present results and make the product more user-centric.
• Driving traffic to your website, landing pages, social media, apps and other distribution channels.
• Understanding conversion rate optimization (CRO) principles and hacks and being able to apply CRO hacks to any businesses.
• Working on a lean startup process.
• Working with the AARRR Sales Metrics Diagram (Acquisition – Activation – Retention – Referral – Revenue)
• Prioritizing growth channels and understanding how to convert leads into users or customers.
• Optimizing distribution channels in order to always improve the performance of ones business.
• A growth hacker is not a consultant. He has hands on experience about scaling and automating the growth processes.
• Knowledgeable about referral marketing and being able to create viral growth.

MUST HAVE SKILLS

• Being data-driven and kind of a data-geek: clear understanding of data, analytics, metrics and statistics.
• Being social and understanding users’ behavior. Having great customer relations skills and being focus on customer experience
• A/B Testing and Data Analytics experience
• Editing and copywriting skills
• Knowledge about both inbound and outbound marketing
• Programming knowledge (recommended).
• Being performance and results-oriented
• Having experience with growth hackings tools such as Optimizely for A/B Testing, MailChimp for email marketing campaigns, HubSpot for CRM, sales and marketing purposes, Zapier to automate workflows.

OTHER SKILLS WE’D APPRECIATE

• Willing to learn.
• Having a startup mindset.
• Not being scared of pivoting
• Being curious and creative
• Being relentless in pursuit of growth

LOCATION: New York or Orlando, FL.

EDUCATION QUALIFICATION

• BS/BA in Marketing, Sales, business related discipline is preferred.

EXPERIENCE REQUIRED

• 2-4 years of experience

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.

Learn more at https://kore.ai

ROLE / TITLE: Customer Success Manager

Customer Success Manager is a professional who drives our customers’ overall value realization and orchestrates its delivery through an efficient team, products, and project management approach. Value realization includes the definition and execution of customer success plans, the achievement of their business goals, and the adoption of Kore.ai software to drive ROI.

Customer Success Manager will develop long-term relationships with our key customer stakeholders in the region, connecting with key business executives, IT stakeholders, product managers, and users to understand their business requirements and goals, use cases, and how Kore.ai products can help in their business. Internally, this role will work closely with the Sales, Partnership, and Product Team to ensure the growth of the customer portfolio and customer satisfaction while ensuring that the team effort is fully executed. Customer Success Manager must be an active and passionate project, people, and customer manager.

RESPONSIBILITIES: 

• Lead discussions with the customers to understand their business objectives, use cases, value generation as well as company culture to support the software adoption
• Own the end-to-end customer success, relationship, and software adoption – from the client onboarding, through the entire business cycle
• Develop and document customer success plan
• Lead discussions with program managers and technical teams to track, monitor, and take action on the migration health of customers.
• Orchestrate internal team of solution architects, business analysts, professional services, and partners to deliver customer success plan and commercial success
• Drive the value-based upsell and cross-sell activities across the customer base
• Maintain relationships with key customer’s stakeholders at various levels (CX, IT, EX, HR other functions)
• Monitor and ensure timely software renewals
• Manage customers at risk (red accounts) with a structured, and methodical approach

MUST HAVE SKILLS

• Experience in working with conversational AI platforms is an advantage
• Relevant work experience in advisory, solution architecture, systems integration, digital transformation projects management, or customer success roles with enterprise software companies
• Familiarity with customer success methodologies and practices like segmentation, customer journey, customer health scoring, etc
• Strong interpersonal skills, able to navigate complex organizational structures and relationships, comfortable engaging with C-level sponsors
• Problem-solving oriented (what do we need to get things done)
• Excellent communication (both written and verbal) skills. Experience communicating with both technical and non-technical stakeholders and with senior levels.
• Complex opportunity and/or project coordination skills with the ability to negotiate and communicate across all levels of an organization

 OTHER SKILLS WE’D APPRECIATE

• Reliable to work independently
• Fluent English and other European languages are a plus
• Enjoy challenges and ambitious goals within a fast-growing global AI tech company

LOCATION – UK

EXPERIENCE REQUIRED

• 4-5+ years experience in customer-facing roles managing software sales and/or software implementation projects

EDUCATION QUALIFICATION:

• BS/BA in related discipline is preferred.

Who is Kore.ai?

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunity.

At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team.

POSITION / TITLE: Conversational Designer

We are seeking an experienced Conversation Designer to join the Professional Services team and focus on designing and evaluating solutions for voice, chat, and AItechnologies. The ideal candidate combines conversation design experience with an entrepreneurial spirit. You will design leading-edge conversational experiences for Kore.ai customers, and develop, demonstrate, and promote best practices in the field of conversational design.This is a customer-facing role.You will be required to travel to client locations to deliver professional services when needed.

RESPONSIBILITIES:

• Design innovative, user-focused conversational interfaces for chatbots, including multi-modal user experiences
• Analyze transcripts of user interactions and document their personas and language in order to create grammar and interaction models
• Create and refine accurate flow diagrams and other related documentation to communicate the behavior of a conversational system
• Understand how data from API calls, databases, and other technologies fit into design, and collaborate with developers on implementing solutions
• Work directly with developers, integrators, architects to build and iterate on your designs
• Write dialog and other related copy for conversational experiences that aligns with best practices
• Drive solutions from prototype to production-level experience
• Plan and lead design reviews and other types of meetings to align and communicate information
• Contribute to requirements gathering, estimates, and roadmapping
• Design end-to-end conversational interactions and iterate based on results to ensure customer-centric and highly usable products
• Educate stakeholders so that the entire team understands key components of conversation design
• In partnership with the sales, formulate and execute a strategy to drive adoption of chat/voice enabled systems.

MUST HAVE SKILLS

• Degree in cognitive science, linguistics, or related discipline.
• Design for multimodal (voice + visual) user experiences via wireframing and including visual elements.
• Knowledge of business analysis, requirements elicitation, QA methodologies, tools, and process.
• Experience with working directly with client stakeholders of all levels.
• Prior experience in a technical role within a SaaS organization.
• Presentation skills with a high degree of comfort with both large and small audiences.
• Experience delivering product strategy and consulting services.
• Experience managing relationships with customer executives and key business stakeholders.
• Excellent written and verbal communication skills, including group leadership and executivepresentations.

EXPERIENCE REQUIRED

• At least 5 years’ experience in conversation design.
• Experience developing interaction models on conversational AI platforms.
• Experience communicating technical requirements and solutions to internal and external audiences.

EDUCATION QUALIFICATION

• Bachelor’s degree, or equivalent professional experience

 LOCATION – UK

Who is Kore.ai?

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunity.
At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team.

POSITION / TITLE: Senior NLP Analyst

RESPONSIBILITIES:

• Work with product management teams to determine business requirements for the design, configuration, and deployment of conversational UI initiatives
• Tune and refine the chatbot natural language processing (NLP) engine, workflows and intents, as well as publish new workflows
• Design, configure, and test reusable components such as intent models and machine learning models to promote configuration-based solutions, under the guidance of the product team
• Provide input to help the product team understand how conversational experiences will enhance customer engagement
• Perform regular analysis of trends in chatbot conversations to proactively suggest topics and unanswered questions with the biggest opportunity to automate
• Use rapid prototyping and testing of various conversational flows to help the product team assess the outcome of different approaches
• Compelling real world experience related to machine learning OR Artificial intelligence related to Natural language processing and or Computational linguistics
• Expertise in either Java or C/C++ and any one of scripting languages like Perl/Python/ JavaScript

EXPERIENCE REQUIRED

• 5+ years of hands on experience
• Experience with Natural Language Processing

LOCATION – UK

MUST HAVE SKILLS

• Application of machine learning algorithms and techniques for natural language processing
• Experience with supervised and unsupervised machine learning techniques
• Owning module development as individual contributor
• Sound knowledge in Syntax and Semantic processing using statistical methodologies and/or Chatscript
• Experience in Word prediction algorithms
• 3-5 years’ experience purely in applied linguistics & NLP, related product development
• Experience in Information extraction and retrieval techniques
• Familiarity with chatbots, voice enabled devices, or other conversational channels
• Good to have skills with big data management tools, Node.js and scripting
• Good knowledge on content categorization algorithms
• Research, design and development of natural language processing algorithms

EDUCATION QUALIFICATION

• Bachelors or Master’s Degree in Engineering OR Computer Applications

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.
Learn more at  https://kore.ai

ROLE / TITLE: Infrastructure Architect

RESPONSIBILITIES

• Review, monitor and analyze industry trends, business needs and current state of Enterprise Infrastructure and align Infrastructure
• Architecture vision with business need by developing or leading development of Architectural Principles, Frameworks and Roadmaps in close collaboration with Infrastructure engineers and Security.
• Develop or lead development of Architectural Principles, Frameworks and Roadmaps for Infrastructure adhering to the IT strategies to meet the business needs.
• Provide technical leadership to develop infrastructure solutions for large and complex projects.
• Research and POC the next generation infrastructure features and products.
• Apply best practice for infrastructure architecture and documentation.
• Experience facilitating discussions with senior leadership regarding technical / architectural trade-offs, best practices, and risk mitigation.
• Direct hands-on experience leading the design, development and deployment of business software at scale or recent hands-on technology infrastructure, network, compute, storage, and virtualization experience.
• Experience with software development life cycle (SDLC) and agile/iterative methodologies.
• Experience with integration of cloud services with on-premise technologies from Microsoft, IBM, Oracle, HP, SAP etc.
• Experience with IT compliance and risk management requirements (eg. security, privacy, SOX, HIPAA etc.).
• Scripting and/or coding skills (Examples include but are not limited to: Java (OR) Python (OR) CloudFormation (OR) Terraform (OR) Powershell (OR) Bash).

MUST HAVE SKILLS

• Experience building software platform from the ground-up, creating standards, guidelines, and development methods.  Prior experience in building platforms is a strong plus
• Strong experience in development tools, CI/CD pipelines
• Understanding of AI and Machine learning systems and how they integrate into enterprise business process application
• Strong communication skills – verbal and written.

OTHER SKILLS WE’D APPRECIATE

• Provide subject matter expertise across teams and functions
• Knowledge and expertise in Kore.AI will be an added advantage.
• Maintain architectural documentation, including standards narratives, drawings, and other

LOCATION – UK

EDUCATION

• Bachelor’s degree in computer science or related field.  (Masters preferred)

EXPERIENCE REQUIRED

• 12-15 years industry experience in software architecture and development experience, from concept to production.

Who is Kore.ai?

Kore.ai is an enterprise software provider of a Virtual Assistant Platform and smart conversational and digital solutions for enterprises to build and deploy out-of-the-box or completely customized virtual assistants for their customers and workforce. Kore.ai turns advancements in natural language processing, machine learning, and artificial intelligence into enterprise opportunity.

At Kore.ai you will enjoy success, develop your professional skills and allow your career to thrive within a fast-growing business who is expanding their global team.

POSITION / TITLE: Senior Engagement Leader

The Senior Engagement Leader(EL) is the primary manager for the overall definition, delivery and planning of Kore platform implementation and integration for various clients. The EL will serve as a liaison between Kore and the clients to ensure all requirements are implemented on schedule and within budget. EL will manage multiple clients and drive business value / ROI for clients from implementations.

The EL is also responsible for leading and motivating the team and is viewed by clients as the primary contact for a wide variety of issues related to their implementations and integrations. The EL will coordinate global resources, partners, support teams. EL will also need to be able to partner effectively with client and partner stakeholders, deliver under tight deadlines, have strong communication skills and have the ability to manage multiple projects at one time. EL will manage the services P&L for the region.

RESPONSIBILTY –

• Effectively manage all commercial aspects of the client relationship including contracts, pricing, profitability, internal revenue and profit forecasting.
• Brings client context from close delivery experience, lead delivery set-up governance & works closely with clients and service line delivery teams.
• Owns delivery management and delivery excellence by leading the design and customer requirements gathering, validation and optimization.
• Responsible to set-up delivery and governance rigor and reviews delivery  and financial metrics, assess risk and drive mitigation plans, creates and review SoW / work orders to better address delivery issues, and resolves/escalates platform related issues closely working with platform teams.
• Accurately plan and forecast revenue growth to achieve their net revenue and margin targets.
• Directs team activities to ensure full collaboration and partnership and leveraging the company’s full complement of resources to support the business.
• Engage with senior level client contacts across all areas of the client’s business on a regular basis, delivering a continuous flow of business-building ideas, while securing relationship and performance feedback.
• Develop and drive growth & account plans, processes, and strategies that improve results for clients, while growing the account portfolio.
• Continually increase knowledge of the client’s business (and industry) often serving as the client’s first line consultant.
• Provide leadership and direction to client and capability teams, fully leveraging all direct and indirect resources and ensuring optimal levels of productivity, service, communications, & quality in a matrix environment for assigned clients.
• Effectively plan work, communicate changes, and troubleshoot problems, assuring that the client and company commitments are kept.
• Work closely with the sales team to develop proposal/presentation content and strategy for new business pitches.
• Effectively “on-board” new client relationships.
• Proactively work to assure a highly engaged team staffed with top talent. Hires, retains, develops and engages top level talent that inspires the trust and confidence of our clients and in turn becomes the reason why clients want to work with us.

EXPERIENCE REQUIRED

• A minimum of 15 years of experience in a client facing role or account leadership role in the IT professional services or management consulting firm.

EDUCATION QUALIFICATION –

• Bachelor’s degree, or equivalent professional experience

LOCATION – UK

Kore.ai, created to help people work and engage digitally in a simpler and more conversational way, is a pioneer in shaping how intelligent bots interact with the modern via a conversational dialogue. Kore’s enterprise grade Conversational AI Platform is the only end-to-end cloud or on-prem PaaS for designing, building, testing, and hosting smart, speech-enabled bots for use in any channel, including text and e-mail, in a website or mobile app, and on popular messaging and collaboration platforms such as Facebook, Skype, Slack and Kore’s own Messaging app.
Learn more at  https://kore.ai

ROLE / TITLE: Solution Architect

RESPONSIBILITIES

• Work closely with the client teams to define and architect the solution for our clients. This will include estimating the components required to provide a comprehensive AI solution that meets and exceeds the client’s expectations delivering tangible business value to our clients.
• The candidate is expected to deliver cognitive applications that solve/augment business issues using leading Conversational AI technology frameworks.
• Builds high level chatbot architecture with back end integration, channel integration, Orchestration, high level understanding of security, chatbot platform understanding.
• Should have exposure in multiple Conversational AI platform and experience in evaluating different Conversational AI platforms against customer requirement.
• Review and integrate the technical architecture requirements.
• Direct and influence client Bot/Virtual Agent architecture and experience in architecting and designing Chatbot solution.
• Provide input into final decisions regarding hardware, network products, system software and security.
• Experience to various backend systems like ServiceNow, Salesforce, IVR, ASR/TTS systems is a plus.

MUST HAVE SKILLS

• Overall 7-10 years of IT experience and a thorough understanding of Conversational AI SaaS landscape.
• Working experience in conversational AI platforms.
• Should have excellent communication and presentation skills.
• Should have good amount of thought leadership in AI.
• Work autonomously and be comfortable building projects from start to finish.
• Work and delivery programs in a global delivery model.
• Skill – NodeJS/Python/C#, Conversational AI SaaS framework, Webservices/RESTful API’s.

OTHER SKILLS WE’D APPRECIATE

• Lead, collaborate and work efficiently amongst a team of developers and designers.
• Willing to travel as required.
• Knowledge and expertise in Kore.AI will be an added advantage.

LOCATION – UK

EXPERIENCE REQUIRED

• Overall exp: 8-12 Years
• Relevant skill exp: 4-6 Years

EDUCATION QUALIFICATION:

• BS in Engineering or Computer Science

Kore is a market leading conversational AI technology partner for Global 2000 companies. It provides an enterprise-grade, end-to-end conversational AI platform available on-premise/cloud for building, deploying and managing secure, smart, conversational bots across 30+ different digital and voice channels. Kore partners with top ISVs and global system integrators for helping companies meet their digital transformation needs.

Kore has repeatedly won global analyst acclaim and has been featured in Gartner Market Guide 2019 for Conversational Platforms, Gartner Market Guide for Virtual Customer Assistants 2019, Everest Group’s Conversing with AI – Intelligent Virtual Agents Market Report 2019 and IDC Innovators: Conversational AI Software Platforms 2018, among others.

Please visit us at www.kore.ai to learn more.

POSITION / TITLE: PARTNER SUCCESS MANAGER

The Partner Success Manager is responsible for the end-to-end development and deployment of Kore’s partnership strategy. This includes working closely with our product and sales teams to develop strategy, scoping potential partnerships and negotiating contracts, engaging and developing deep relationships with external parties, and executing the deployment and ongoing growth of these partnerships across a cross-functional team within Kore. The successful candidate will have experience managing external relationships and driving cross-functional internal teams, be comfortable dealing with uncertainty in a fast-paced environment, and able to put structure to nebulous, unstructured problems.

LOCATION: EUROPE

RESPONSIBILITIES

• Deliver partnerships that drive the company to achieve and surpass sales, profitability, cash flow, and business goals/objectives
• Own Partner relationship end-to-end, from initial scoping, to negotiations, and launch including travel to meet in person
• Develop joint business plans for each partner
• Develop partner sourced opportunity pipelines to meet business plan goals
• Manage the day to day activities with Kore’s most strategic partners
• Build and maintain deep relationships with key stakeholders in each of the strategic partners
• Create a Partner Enablement Roadmap and help ensure that new partners are engaged in activities outlined in the roadmap
• Work closely with partners and product marketing teams to strategically deliver product training, assets, and collateral during product releases and updates
• Design and implement necessary analytics to measure and optimize Partnerships on an ongoing basis
• Report status of strategic relationships to C-level executives
• Operate with little oversight, be an executor, and be able to drive excitement and consensus across variety of teams across Kore and prospective partners

EXPERIENCE / SKILLS REQUIRED

• Minimum 8+ years experience in a high tech industry (preferably enterprise software) in the following roles: Partner or channel development or Partner enablement
• Experience structuring, negotiating and closing revenue focused deals with partners
• Strong product knowledge of Kore’s products and services
• Strategic and analytical thinker who is able to blend technology and business strategy to develop compelling vision and strategy for partner success
• Strong executive presence with proven ability to present in formal and informal settings
• Proven track record in performing well in a fast pace environment and organizational skills to effectively manage multiple projects and work collaboratively with internal and external cross-functional teams to drive programs and/or products
• Excellent interpersonal skills with the ability to think and communicate creatively, thoughtfully, and on your feet with diverse technical and non-technical groups, spanning all organizational levels
• Proven ability to develop relationships, negotiate, and problem solve with external partners
• Strong leadership skills with the ability to effectively manage, coach, and develop others
• Ideally a pre-existing network of contacts at ISVs, vendors, system integrators, solution providers and/or BPO firms.
• Strong ability to network, hunt for, initiate and manage senior executive relationships

NICE TO HAVE

• Industry vertical experience in financial services, healthcare, travel and hospitality, telecom, mobile ecommerce or social networking
• Prior experience at a fast-paced startup and able to work well in unstructured environments

EDUCATION QUALIFICATION

• BSc or BA in communication or business-related field, such as marketing or advertising