Meet Your Customers
on their terms through seamless interactions
Be Where Your Customers Are
to deliver extraordinary experiences
Serve your customers via 30+ voice and digital channels. The Kore.ai platform natively supports enterprise and social messaging apps including MS Teams, Slack, WhatsApp as well as SMS and email. Speed deployments with pre-built integrations with leading IVRs and customized voice channels.
Omnichannel for the Enterprise
Aberdeen Group
23X
higher rates of customer satisfaction are experienced by companies with omnichannel strategies.
IDC
15 – 35%
increase in average transaction volume by using omnichannel marketing strategies.
Aberdeen Group
89%
average customer retention rate with strong omnichannel engagement compare to 33% without.
The Kore.ai Omnichannel Approach
Kore.ai Experience Optimization Platform simplifies the development and deployment of virtual assistants across multiple channels using a ‘Build once, Deploy anywhere approach, including support for web and mobile.
The platform automatically connects to channel-specific APIs, allowing for seamless connectivity with collaboration tools like Slack, MS Teams, WhatsApp Business or Workplace by Facebook. Easily integrate with SMS systems or email servers as well as social messaging apps like Twitter, Facebook and Telegram.
Available Channels
Below is a list of all channels you can connect to via the Kore.ai XO Platform:
Click the icon of the channel you want to add, and then configure the channel to work with your Kore.ai bot. The page with Instructions and Configuration settings will slide out.
Deliver Seamless Interaction Across Channels
Channel-Specific
Provide Seamless Experience
with channel-specific replies
Deliver enhanced user experiences by configuring different conversation styles for different digital and voice channels.
Enhance user experiences by configuring different conversation styles for various digital and voice channels. Respond formally through email channels and have a casual conversation on WhatsApp or FB Messenger.
Web Client
Single-click Deployment
to web channel
Deploying virtual assistants to a web channel is just a click away using the Kore.ai XO Platform. Share the unique URL with customers and stakeholders to interact with the virtual assistant. Embed the client script directly into your website.
The platform offers tools to personalize and customize the theme to meet your brand guidelines.
Create Omnichannel Experiences
on your terms with platform-specific SDKs
Kore.ai provides SDKs with standard client libraries that require minimal configuration. This allows you to quickly and easily integrate VA’s chat capabilities, including natural language processing, into your custom applications. You can also use our SDKs to extensively customize message formatting, styling, and more.
Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
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