Conversational AI Powers the Future of Banking
By 2021, more than 50% of enterprises will spend more per year on bots and chatbot creation than traditional mobile app development – Gartner
Virtual assistants are transforming digital banking
90%
of interactions in banks will be automated by 2022 using chatbots
$7.3B
of the operational cost will be saved using chatbots in the banking sector by 2023
57%
of consumers are interested in chatbots for instantaneous responses
Streamline your banking operations with Kore.ai virtual assistants
24/7 Customer support
Bank employees often hear the same questions over and over again from customers. This ties up their time and reduces overall productivity. Kore.ai’s chatbots can automate repetitive questions, freeing up employees to focus on more complex tasks. Bots built with Kore.ai can also access customer information and knowledge bases, allowing them to deliver 24/7, contextual support for rapid problem resolution.
Financial advice
Conversational AI agents developed on our platform help customers keep track of their money with balance notifications and bill reminders. Our bots can help users keep their finances under control by offering budgeting tips and other suggestions by analyzing card transactions.
Contextual Banking
The traditional way of promoting products and services does not resonate well with the new-gen, tech-savvy customers. But with contextual banking, banks can drive personalized promotions and engagement in real-time. Contextual banking is a model that offers a connected banking experience to customers, with offers and updates at the right place and time. Apart from providing regular updates and promotions, contextual banking also serves as an efficient tool to aid with upselling and cross-selling.
Personalized marketing
Bots can even be used to promote highly targeted products and services to customers at the right time through their preferred channels, which can greatly increase conversion rates.
Customer feedback
Accepting customers’ feedback, analyzing them scientifically and providing superior customer experience is at the core of any banking service today. Kore.ai’s chatbots enable banks to automate the collection of customer feedback and makes it easier for your staff to review the data. Chatbots also can provide personalized plans and offers to customers by using this data. Our bots can even help streamline internal operations by improving employee-to-employee communication, by gathering insights from different branches, and by helping management uncover new ideas and strategies to increase productivity and reduce employee churn.
Customer self-service
Kore.ai’s banking bots can help onboard new customers by assisting them during the new user registration, authentication and account registration process. Our bots can also turn everyday activities like finding the nearest branch or ATM, making payments, checking account balances, learning about credit cards or interest rates, performing mutual fund and equity transactions, and transferring money between accounts into simple voice or text exchanges.
Choose Kore.ai IVAs to empower your bank
Our VAs can create personalized banking experiences for your customers from being a personal banker to a customer service rep or everything in between
- IVAs can act as a personal banker by helping customers transfer funds, add beneficiaries and perform other common tasks
- The same VA can then act as a wealth advisor by helping customers understand their spending habits and by providing one-on-one, personalized guidance and advice
- The same VA can even perform the role of a call center agent by helping answer customer inquiries and by helping banks sell everything from credit cards to insurance policies
Learn more about our banking virtual assistant
Check out these helpful resources or reach out so we can chat about how your business or organization can benefit from bots built on the Kore.ai VA Platform.
