Conversational AI Powers the Future of Banking

Bank employees often hear the same questions over and over again from customers. This ties up their time and reduces overall productivity. Kore.ai’s chatbots for banking can automate repetitive questions, freeing up employees to focus on more complex tasks. Banking chatbots and banking virtual assistants built with Kore.ai can also access customer information and knowledge bases, allowing them to deliver 24/7, contextual support for rapid problem resolution.

Conversational AI in banking can help customers keep track of their money with balance notifications and bill reminders. Our conversational banking  chatbots can help users keep their finances under control by offering budgeting tips and other suggestions by analyzing card transactions.

The traditional way of promoting products and services does not resonate well with the tech-savvy new generation of customers. But by providing customers with a  contextual banking experience, banks can drive personalized promotions and engagement in real time. Contextual banking is a model that offers a connected banking experience to customers, with offers and updates at the right place and time. Apart from providing regular updates and promotions, contextual banking also serves as an efficient tool to aid with upselling and cross-selling.

We provide AI-based chatbot services for the financial industry that can be used to promote highly targeted products and services to customers at the right time through their preferred channels, which can greatly increase conversion rates.

Accepting customers’ feedback and analyzing it to provide a superior customer experience are at the core of any banking service today.

Kore.ai’s banking virtual assistants enable banks to automate the collection of customer feedback and makes it easier for your staff to review the data. Chatbots also can provide personalized plans and offers to customers by using this data.

Utilizing AI for banking with our virtual assistant can even help streamline internal operations by gathering insights from different branches, and helping management uncover new ideas and strategies to increase productivity and reduce employee churn.

Kore.ai’s chatbot solutions for banks can help onboard new customers by assisting them during new user registration, authentication and account registration. Our banking virtual assistants can also turn everyday activities like finding the nearest branch or ATM, making payments, checking account balances, learning about credit cards or interest rates, and transferring money between accounts into simple voice or text exchanges.