AI for Service
Leverage Generative AI innovation to empower customers and create differentiated service experiences.
Turn Frustration Into Seamless Support with AI
Convert uncertainty into answers by leveraging AI to give customers clear responses in real-time, while providing agents with the necessary details to handle inquiries with confidence.
AI for Service – Redefining the CX Landscape
AI for Service differentiates service experiences with GenAI across every interaction. Leverage human-like self-service to enhance customer control and satisfaction, provide intelligent agent assistance to empower agents, proactively engage customers with targeted campaigns, and offer continuous operational improvements to elevate customer service.
AI Agents
Revolutionize customer service interactions by delivering human-like, multi-turn engagements, with AI Agents that understand intent, retain context, and respond naturally, ensuring conversations that adapt seamlessly—just like speaking to a real person.
Contact Center Optimization
Redefine customer service with a powerful suite of features that optimize contact center operations, enhancing agent efficiency and customer satisfaction, while driving higher productivity, better service, and significant cost savings.
Agent AI
Assistance
Equip agents with AI-driven tools that boost efficiency and accuracy by automating tasks and providing real-time suggestions, helping them work smarter, resolve issues faster, and improve customer interactions.
Quality Assurance
Elevate customer service standards by automatically analyzing and scoring all interactions, eliminating guesswork, uncovering areas for improvement, and enhancing agent performance to deliver superior service experiences.
Outbound Campaigns
Help businesses connect with customers through proactive, data-driven outreach, developing personalized, scalable, and purpose-driven campaigns that enhance loyalty, satisfaction, and revenue impact.
Capabilities
AI-Driven Customer Service
AI for service from Kore.ai optimizes customer service by making interactions more intuitive, agents more effective, and operations more streamlined—ensuring better outcomes at every touchpoint.
Intelligent Self-Service
- 24/7 support
Deliver virtual agent support even when your human agents are away - Human-like interactions
Deploy virtual agents to deliver service that emulates your human agents - Always contextual
Provide contextually-aware, personalized service - Customize interactions
Tailor virtual agents for specific engagements
Effortless Support
- Service across channels
Connect with your customers on any channel they choose - Pair better
Route intelligently, aligning each customer to the best resource - Serve with skill
Deliver customer interactions to agents with the best skills to help - Seamless omnichannel
Offer connected customer journeys for seamless hand offs between channels
Unmatched Assistance
- Real-time advice
Provide human agents with real-time support and information - Maintain context
Offer context-aware suggestions during interactions - Precision guidance
Direct agents with clarity using guided playbooks - Rapid summary
Summarize every interaction in seconds
Exceptional Quality
- Total oversight
Evaluate and score 100% of customer interactions - Deep interaction analysis
Mine conversations for key topics, intents, and sentiment - Work with sentiment
Improve interaction behavior with ongoing sentiment analysis - Automate assignments
Streamline coaching and training assignments to accelerate agent development
Transform Service with AI Agents
AI Agents benefit both your customers and your business. Enterprises can make informed decisions about products, marketing promotions, and service levels by leveraging data, ultimately improving customer engagement and the bottom line.
Features
Drive Transformative Service Experiences
Create seamless, customer-centric engagements that build trust, inspire loyalty, and drive long-term success.
Pre-built Solutions
Ready to Deploy Solutions Designed for Your Industry
Kore.ai’s pre-built intelligent solutions empower businesses with AI-driven automation and personalized support, elevating customer satisfaction and productivity.
AI for Service
Why Kore.AI for Serivce
KORE.AI AGENT PLATFORM
AI for Service
Leverage Generative AI innovation to empower customers and create differentiated service experiences.
Measurable Business Impact
The transformation is reflected in concrete metrics across different stakeholder groups
For Customers
For Agents
For Business Leaders
AI Innovators
Discover how organizations deliver AI value with Kore.ai
Leaders in e-commerce
Global e-commerce platform empowers agents and reduces costs
7K
Agents optimized in 10+ languages
25%
Decrease in AHT
$1.5M
Annual Cost Savings
Leaders in Retail Banking
International retail bank uses AI to improve CX
95%
Intent recognition accuracy
75%
Conversations are automated
$97M
Annual Cost Reduction
Leaders in Telecommunications
Telco improves self-service and provides AI-powered assistance for 3K customer service agents.
40%
Improvement to chatbot platform
15%
Reduction in AHT
$3.5M
Cost savings in the first year
Leaders in Telecommunications
Large US-based telco boosts CX for 370M customer interactions annually
20%
Increase in voice automation
50+
Voice self-serve use cases
$140M
Cost savings in first three years
Leaders in Financial services
European financial services firm provides self-service to customers
94%
Automation rate
74%
Reduction in interactions routed to agents
65%
Containment rate
Create differentiated service experiences now
Speak to one of our experts about how you can start seeing value from AI for Service, today.