Free Live Chat
| Free Live Chat | |||
|---|---|---|---|
What is it? Offer your customers or members a live chat solution for free with unlimited agents and chats. Get started with our Agent Desktop console to onboard agents and manage chat sessions. | Channels Web, mobile, social (WhatsApp, FB Messenger, etc.) | ||
Why now? Live chat is the first step in elevating your customer service experience and driving phenomenal business results. | Benefits CSAT: Interact with customers on the channel of their choice | ||
What do I need to get started? Add chat widget to your website and mobile banking. Add agents to live chat tool. | |||
FAQ VA
| FAQ Virtual Assistant | |
|---|---|
What is it? Virtual assistant that understands how to answer common FAQs in an unauthenticated self-service channel. | Channels Web, mobile, social (WhatsApp, FB Messenger, etc.) |
Why now? Now that live chat is operational, the next progression is to offer more self-service options and automation potential. | Benefits CSAT: Quick answers to questions |
What do I need to get started? Import or create FAQs for commonly asked questions and product features. | |
Channel Modernization VA
| Service Modernization | |
|---|---|
What is it? Virtual assistant that understands account balances, transfers, payments and transactions in addition to FAQS in an authenticated experience deployed on voice and digital messaging channels. | Channels Voice (IVR), web, mobile, social (WhatsApp, FB Messenger, etc.) |
Why now? The next progression is to automate the most commonly asked transactional questions and conversationally enable your own financial data on voice and chat. | Benefits CSAT: 24/7 answers to some questions |
What do I need to get started? Connect to core banking systems with pre-built integrations. | |
BankAssist
| BankAssist | |||
|---|---|---|---|
What is it? Intelligent virtual assistant that understands 200+ retail banking use cases out-of-the-box in an authenticated experience on voice and digital messaging channels. | Channels Voice (IVR), web, mobile, social (WhatsApp, FB Messenger, etc.) | ||
Why now? The final step is to enable customers to interact with their finances end-to-end with a virtual assistant, from simple FAQs to complex transactions and processes on the channel of their choice across voice and digital messaging. | Benefits CSAT: 24/7 answers to majority of questions in the channel of their choice | ||
What do I need to get started? Connect to card platforms, payment providers and digital/mobile platforms with pre-built integrations. | |||
AgentAssist
| AgentAssist | |
|---|---|
What is it? Agent virtual assistant that provides next best action suggestions, empathetic response suggestions, automations, information lookups and post-call wrap-up. | Channels Voice (IVR), web, mobile, social (WhatsApp, FB Messenger, etc.) |
Why now? Now that you offer a full retail banking virtual assistant experience, take the customer and agent experience to the next level with an agent assisting virtual assistant. | Benefits CSAT: Faster high quality calls and chats |
What do I need to get started? Connect to agent knowledge base and create agent-specific use cases. | |