CHANNELS
Deliver BankAssist on Any Channel
meeting customers where they prefer
BankAssist is available on 35+ channels out-of-the-box across voice, web, digital, mobile, IVR, email, SMS, social media, and more.
OMNICHANNEL
One Experience, Any Channel
giving customers exactly what they want
Consistency is key, and BankAssist offers a consistent experience across each channel that it is available on. The same intelligence and the same understanding are exposed on every channel that customers can reach.
CHANNEL-SPECIFIC EXPERIENCES
Tailor the experience for each channel
and deliver optimal engagement
While the same intelligence is surfaced on every channel, BankAssist’s responses are tailored for each channel to provide an optimal experience.
For example, if a customer interacts with BankAssist on a mobile app, it can show visuals like graphs, tables, and more. On the other hand, there is no screen if a customer interacts with BankAssist via IVR or a home speaker, so the responses are different.
CHANNEL SCALING
Add additional channels with ease
to ensure that customers can access the brand anywhere
Adding new channels to BankAssist is simple. With just a few clicks you can deploy it to channels that already have a prebuilt integration. Maintain the same experience across multiple channels, just make sure you update the responses if needed.
It’s quick and easy to deploy BankAssist on channels that don’t have prebuilt integrations, too. Kore.ai ensures that the experience is available on any channel, wherever your customers are.
CONTACT CENTER
Drive self-service automation and agent assistance
in the contact center with BankAssist
Deploy BankAssist coupled with Kore.ai’s suite of AI-native contact center products, SmartAssist and AgentAssist to deliver self-service automation and agent assistance in voice and chat interactions that improve the customer and agent experience.
VOICE AND CHAT AUTOMATION
Reimagine the contact center
with SmartAssist and BankAssist
BankAssist drives self-service automation on voice and chat channels in the contact center with SmartAssist. All of the banking intelligence from BankAssist is surfaced in the contact center experience on voice and chat channels.
Deploy BankAssist flexibly in the contact center to fit the needs of your business:
- Work with your existing IVR, replacing the call tree logic to answer all your customers’ questions
- Transfer calls from your existing IVR when your IVR is not able to answer the customer’s questions
- Replace your current IVR with our SmartAssist IVR
AGENT ASSISTANCE
Elevate the agent experience
coupling AgentAssist and BankAssist
BankAssist supports contact center agents in voice and chat interactions with AgentAssist to monitor the customer-agent conversation and provide information, insights and automation.
Enable contact center agents to deliver phenomenal customer service with:
- Conversation monitoring and automation for all of the retail banking use cases BankAssist understands
- Suggest responses and proactively recommend next best actions
- Personalize conversations with sentiment analysis and automate post-call wrap up