Any Channel, Every Channel
Deploy BankAssist across any channel where you want to provide exceptional conversational experiences to customers. 24 hours a day, 365 days a year, in over 100 languages.
Celebrate What Makes Your Customers Unique
Ensure customers have the support they require, regardless of their preferred channel or language. With 35+ pre-built channels and 100+ languages, BankAssist removes roadblocks for businesses looking to provide global, round-the-clock assistance. Create a cohesive brand experience across various different types of mediums through channel-specific design.
35+ Pre-Built Channels
Omnichannel
Bank on Any Channel
with a consistent experience
Access BankAssist on any channel at any time, 24/7/365. The same intelligence, the same experience, regardless of the channel. From the contact center, to digital channels and more, meet your customers on the channel of their choice.
Channel-Specific Experiences
Tailor the experience for each channel
and deliver optimal engagement
Customize responses for each channel to deliver an optimal customer experience. Leverage visuals on channels with screens (e.g. mobile, web, etc.) and optimize the verbal experience on voice-only channels, driving efficiency in each conversation.
Channel Scaling
Add additional channels with ease
to ensure that customers can access the brand anywhere
Offer BankAssist on new channels quickly and easily. For any channel with a pre-built integration, it’s as simple as clicking a few buttons and providing an API key. For completely new channels, integrations can be completed in just a few days.
Multilingual
Bank in Any Language
with the same intelligence
BankAssist is currently localized to English, Spanish, Arabic, Hindi, and Japanese. Over 100 other languages are supported with localization completed in as little as 6 weeks.
Contact Center
Drive self-service automation and agent assistance
in the contact center with BankAssist
Deploy BankAssist coupled with Kore.ai’s suite of AI-native contact center products, SmartAssist and AgentAssist to deliver self-service automation and agent assistance in voice and chat interactions that improve the customer and agent experience.
Voice and Chat Automation
Reimagine the contact center
with SmartAssist and BankAssist
BankAssist drives self-service automation on voice and chat channels in the contact center with SmartAssist. All of the banking intelligence from BankAssist is surfaced in the contact center experience on voice and chat channels.
Agent Assistance
Elevate the agent experience
coupling AgentAssist and BankAssist
BankAssist supports contact center agents in voice and chat interactions with AgentAssist to monitor the customer-agent conversation and provide information, insights and automation.
Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
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