By: Terra Higginson
InfoTech, September 25, 2024: AI is driving the 4th evolution of customer service, dramatically reducing wait times, personalizing customer experiences, and giving agents the tools they need to perform their jobs better. Over the next year, AI will revolutionize customer service by improving the experience for both agents and customers, driving efficiencies and potential cost savings. This rapid evolution of traditional call centers and chatbots means that those who don’t adopt will fall behind.
Companies like Ada, NICE, Kore, Drift, LivePerson, Poly, and Yellow.ai are leading the market with AI-driven solutions that overcome traditional customer service challenges like scalability, availability, consistency, and personalization. It’s no wonder that Customer Experience AI was chosen as a top priority in the Info-Tech Big Bets on AI.
