Increase CSAT by Empowering Agents with Intelligent Search
Connect agents to customers with the most relevant answers using AI-powered search and information discovery.
Delightful Service Experience
with an assisted support and personalized recommendations
Help your agents resolve issues or reach a solution faster with an intelligent search assistant that can find the right answers, relevant information and offer proactive recommendations.
Federated Search
Improve Agent Productivity
with all-encompassing results that save time
Service agents often hop between channels, pages, and portals in search of information. SearchAssist intelligently searches through different knowledge repositories such as product documentation, FAQs, resources, and forums to bring relevant and comprehensive results. Dynamically generated facets help agents to further filter results.
Result Tuning
Fine-tune Results
as per their needs
Offer an optimized experience on your self-help channels by tuning search results based on keywords, content type, popularity, and more. Control what users see for maximum engagement by pinning recent release information, bug fixes or trending articles on the homepage, or boosting content based on preferences (views or relevance).
Assistance
Offer Intelligent Assistant
That answer questions in natural language
Allow your agents to ask questions in natural language. SearchAssist’s powerful NLP algorithms identify users’ intent and offer answers or responses conversationally. Users can find information or get answers to their queries without using the same interface. The best part is, SearchAssist knows the context while presenting the information or answering queries.
Integrations
that work with almost everything!
You don’t need to overhaul your tech stack to connect your customer data with our technology. SearchAssist search and discovery platform gels well in your ecosystem and works with the tools you already use. Building a new connector is very easy with APIs provided. Plus, we partner with the best.
Benefits with SearchAssist
55%
Containment rate
23%
Higher Engagement
20%
Improved NPS
*Based on Kore.ai implementation/experiments
Industries
that benefit with SearchAssist
Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
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