SearchAssist Solutions - Support & Services

Delightful Service Experience

with an assisted support and personalized recommendations

Help your agents resolve issues or reach a solution faster with an intelligent search assistant that can find the right answers, relevant information and offer proactive recommendations.

Federated Search

Improve Agent Productivity

with all-encompassing results that save time

Service agents often hop between channels, pages, and portals in search of information. SearchAssist intelligently searches through different knowledge repositories such as product documentation, FAQs, resources, and forums to bring relevant and comprehensive results. Dynamically generated facets help agents to further filter results.

Result Tuning

Fine-tune Results

as per their needs

Offer an optimized experience on your self-help channels by tuning search results based on keywords, content type, popularity, and more. Control what users see for maximum engagement by pinning recent release information, bug fixes or trending articles on the homepage, or boosting content based on preferences (views or relevance).

Assistance

Offer Intelligent Assistant

That answer questions in natural language

Allow your agents to ask questions in natural language. SearchAssist’s powerful NLP algorithms identify users’ intent and offer answers or responses conversationally. Users can find information or get answers to their queries without using the same interface. The best part is, SearchAssist knows the context while presenting the information or answering queries.

Integrations

that work with almost everything!

You don’t need to overhaul your tech stack to connect your customer data with our technology. SearchAssist search and discovery platform gels well in your ecosystem and works with the tools you already use. Building a new connector is very easy with APIs provided. Plus, we partner with the best.