Kore.ai’s Platform
Explore our products, modules, features, plans and pricing
Our Products
Our Products
How many Sessions per month do you need?
1K Sessions per month
Recommended
ESSENTIAL
Everything you need to get started building an AI Chatbot.
$60/mo
0.05¢ per session
- ESSENTIAL Includes
- Answer Generation
GenAI - Bring Your Own LLM GenAI
- FAQs & Knowledge Graph
- XO GPT Guardrails & PII Safeguards
- Basic Analytics
- Email Support
- 30+ Digital Channels
-
XO Voice Gateway
Add-on
-
Advanced RAG
GenAIAdd-on
Recommended
ADVANCED
Higher Limits and more advanced features to make your AI Chatbot do more.
$180/mo
0.15¢ per session
- Everything in ESSENTIAL Plus
- AI Powered Dialog Builder GenAI
- XO GPT Fine Tuned Models GenAI
- Adaptive Dialogs GenAI
- Advanced Analytics
- Custom User Roles
- Live Chat Support
- Botkit SDK
-
XO Voice Gateway
Add-on
-
Advanced RAG
GenAIAdd-on
Recommended
ENTERPRISE
Enterprise features, custom pricing, highest limits designed for enterprise.
Let's Talk
Contact Us
- Everything in ADVANCED Plus
- Enterprise Grade Usage Limits
- Advanced RAG GenAI
- Enterprise RAG GenAI
- Custom Enterprise LLMs GenAI
- Custom Analytics & API Access
- AD Sync, SSO & Cloud Connector
- Private Cloud/On-Premise
- Enterprise Support
-
XO Voice Gateway
Add-on
Customer Success
Professional services via vetted partners to help design, configure and setup your system as needed.
For 2.5K Sessions 20 hours included FREE (If paying yearly)
$100 per hour for additional
Add-ons, Solutions & Services
Explore some of the available add-ons, solutions & services
Automation AI Add-ons
Consumer Solutions
BankAssist
Employ your virtual banking assistant powered by a domain-specific LLM in just 30days for chat, voice and web.
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Enterprise tier only
RetailAssist
Boost customer satisfaction and empower employees with a ready-to-deploy virtual retail assistant for digital, voice and in-store devices
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Enterprise tier only
HealthAssist
Deliver conversational support for patients, providers, members and employees with our ready-to-deploy virtual healthcare assistant across 40+ channels
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Enterprise tier only
Employee Solutions
HR Assist
Deliver tailored engagement at scale across all employees. Enriching the experience along their journey from recruitment.
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Enterprise tier only
IT Assist
Enable employee self-service and augment Help Desk workflows with Generative AI-Assisted technology to resolve outstanding tickets faster.
Call us
Enterprise tier only
Frequently asked questions
Everything you need to know about the product and billing.
Kore.ai offers simple usage based pricing at a per session level. One billing session is up to a 15 minute conversation between a user and the AI chatbot. If the interaction ends before 15 minutes, it is still considered one billed session. If a conversation surpasses the 15 minute mark then you will be billed for a session for each 15 min increment thereafter.
Yes, Automation AI gives you a 14 day trial with no credit card needed to get started. We also provide 50,000 AI credits that allow you to fully explore all the generative AI features for both design time and runtime. If you choose to, we also allow you to bring your own API keys to power genAI features.
After the free trial ends, and if you have inputted your credit card information, you will automatically be charged on the plan you have chosen.. If no payment method has been set up, the chatbot will not be available to customers after a small grace period. If you need to reactive an expired trial, please contact us and we’d be happy to help.
Accounts are billed on a monthly or annual basis for the chosen plan. Payment by credit card is accepted for the Essential and Advanced plans. If you are in need of an Enterprise plan or if your company can’t pay by credit card, please contact us.
Yes, if your company is in need of enterprise pricing, please contact us. We offer custom pricing and volume & multi-product discounts.
Yes, you can upgrade or downgrade anything within the Kore.ai’s platform itself. If you wish to upgrade or downgrade to an enterprise account please contact us.
Compare Automation AI Plans
Compare the features of each Automation AI plans and find the one that fits the best
ESSENTIAL
ADVANCED
ENTERPRISE
CHANNELS
Digital Channels
Voice (SIP)
Voice (Third-party IVR integration)
Agent Handoffs / CCaaS Integration
Digital - Handoff to XO CCaaS
Voice - Handoff to XO CCaaS
Digital - Handoff to 3rd Party CCaaS
Voice - Handoff to 3rd Party CCaaS (SIP Transfer)
Search AI - Basic RAG
Answer Generation from Structured and Unstructured Content
Content Limit
Limited
Limited
Limited
Content from Webpages
Content from File and Directory Upload
Extraction and Chunking Strategies (Text chunking and Pattern based chunking)
Retrieval Strategies (Vector, Hybrid)
GenAI Answer Summarization using 3rd party LLM
Search AI - Advanced RAG
Content from Cloud Connectors (CMS - Zendesk, Salesforce etc.), (File Storage - GDrive, Box etc.)
Auto-sync of Content for Connectors and Websites
Sync Frequency
Extraction of Tables [Standard] [Roadmap]
Extraction of Images [Standard] [Roadmap]
Extraction and Chunking Strategies (Layout aware)
Document Workbench (enrichment, modification etc.)
Business Rules
Answers Cache [Standard] [Roadmap]
Search AI - Enterprise RAG
Custom Connectors
Connectors support for OnPrem Versions
Extraction of tables, images, charts and graphs [Advanced] [Roadmap]
Custom Extraction Pipelines
Custom Extraction Strategies (Document Annotation Tool) [Roadmap]
Multimedia Content Indexing and Search (Video, audio) [Roadmap]
Custom Retrieval and Ranking Strategies
Role based access control to content
Search Experience (Search bar, boosting, facets)
Answers Cache [Advanced] [Roadmap]
A/B Testing [Roadmap]
Intelligent Virtual Assistant Automation Flows (IVA)
AI-powered Dialog Builder
Data Tables
Multi-lingual Capability
Limited
Limits on Automated Use Cases
Limited
Universal Bots
Intent Discovery Model
FAQs & Knowledge Graph
Limited
Limited
Proactive Automated Outbound Notifications
Context Management
Max. Context Size per Conversation
Limited
Limited
Limited
Max. Context Lifetime per Conversation
Limited
Limited
Limited
GenAI Features
Co-pilot Features
LLM powered Runtime
Data Anonymization
GenAI Node and GenAI Prompt Node (Adaptive Dialogs)
GenAI Models
Commercial LLMs (bring your own key)
Kore.ai XO GPT - Data Data Anonymization
Kore.ai XO GPT - Guardrails
Kore.ai XO GPT - Finetuned Models (Contextual Input Rephrasing, Response Rephrasing, Summarization)
Bring Your Own Enterprise LLM
Lifecycle Management
Test and Debug Console
Regression Testing Tools
Import/Export of the App
Versioning
Limited
Limited
Analytics
Interactions History
Answer Analytics
NLP Insights [Intent Analytics]
Task Execution Logs
Automation Analytics
Conversation Flow Analytics
Custom Dashboards
Custom KPIs
limited
Analytics Data
Date Range to View Analytics
Limited
Limited
Data Retention
Limited
Limited
Access to Analytics APIs
Administration
Predefined Roles
Custom Roles
AD Sync
SSO
Cloud Connector
Others
Reusable Content and Environment Variables
Powered by Kore.ai logo on web chat
BotKit - SDK
Rate Limits
Rate Limits
Limited
Limited
Limited
Deployment
Kore.ai Public Cloud
Kore.ai Private Cloud
Customer Cloud or On-premise
Support
Email Support
Live Chat Support
Phone / Voice Support
Feature Request Credits
Managed Support for Private Cloud Infrastructure
Designated Client Success Manager
Support SLAs
First Response
Limited
Limited
Limited
Severity 1 Issue - Workaround
Limited
Limited
Limited
Severity 2 Issue - Workaround
Limited
Limited
Limited
Enablement
Documentation
Peer-to-Peer online forums
Self-paced Learning Academy
Custom Training Credits
How many Agent Seats do you need?
Recommended
ESSENTIAL
Everything you need to get your agents started interacting with customers.
$29/mo
up-to 30 agents
- ESSENTIAL Includes
- Up TO 30 Agents
- Inbound Voice & Web Chat Channels
- Flows, Queues & Voicemail
- Omni-Channel Agent Console
- Realtime Queue Monitoring
- Full Academy access pass
- Email support
-
Proactive Campaigns
Add-on
-
XO voice Gateway
Add-on
Recommended
ADVANCED
Higher Limits and more advanced features to help your agents do more.
$49/mo
up-to 300 agents
- Everything in ESSENTIAL Plus
- Up to 300 Agents
- 30+ Digital Channels
- Call Back Request & Surveys
- Custom Widgets & Dispositions
- Listen, Watch, Join Conversations
- 50 Custom KPIs for Analytics
- Live chat Support
-
Proactive Campaigns
Add-on
-
XO Voice Gateway
Add-on
Recommended
ENTERPRISE
Enterprise features, custom pricing, highest limits designed for enterprise.
$79mo
No Limit on agents
Contact Us
- Everything in ADVANCED Plus
- Unlimited Agents
- All Available Channels
- Routing By Intent & Affinity
- Inbound/Outbound Blending
- Call/Screen Recording, Co-Browse
- CRM Sync & Integrations
- Proactive Outbound Campaigns
- Private Cloud Deployment
Add-ons & Services
Explore some of the available add-ons & services
Contact Center AI Add-ons
Proactive Outbound Campaigns
Our Comprehensive Campaign Management Framework simplifies the process of organizing, executing, and tracking your web-based marketing campaigns.
$300 per 3000 Messages
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XO Voice Gateway
Kore.ai Voice Gateway to enable voice communications. Support to buy a telephone number of choice or SIP Transfer from existing telephony vendors.
Usage based Pricing
Call us
Workforce Management
Optimize your team's productivity and efficiency with our workforce management solution. Streamline scheduling, monitor attendance, and analyze performance data to drive cost savings and maximize utilization.
$30/agent/month
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Quality AI
Use AI to automatically evaluate 100% of voice and chat interactions between agents and customers to reduce manual QA efforts, identify improvement areas, boost agent performance, and enhance customer experiences.
Usage based Pricing
Call us
Services
Customer Success
Professional services via vetted partners to help design, configure and setup your system as needed.
For 2.5K Sessions 20 hours included FREE (If paying yearly)
$100 per hour for additional
Frequently asked questions
Everything you need to know about the product and billing.
We offer a simple seat based pricing per agent.You can choose to setup your seats as named agents or concurrent agents based on your business needs.
With named agents, each agent gets their own seat and is billed accordingly. This is best for smaller teams that have regular hours of operation and for the lowest cost.Concurrent licenses offer your organization the greatest flexibility. These are based on the maximum number of users who will login simultaneously into the system and are helpful for larger teams and 24/7 operations.
Yes, Contact Center AI give you a full 30 day trial with no credit card needed. We also provide 50,000 AI credits that allow you to fully explore all the generative AI features agents use.
After the free trial ends, and if you have inputted your credit card information, you will automatically be charged on the plan you have chosen.. If no payment method has been set up, the trial will expire and CCaaS functionality will become limited after a small grace period. If you need to reactive an expired trial, please contact us and we’d be happy to help!
Compare Contact Center Plans
Compare the features of each plan and find the one that fits the best
ESSENTIAL
ADVANCED
ENTERPRISE
Channels & Interaction Middleware Support
XO Interaction Gateway (SIP Connectivity Only, no ASR/TTS)
Inbound voice channel
Webchat channel
Other channels (social, messaging ...)
Digital Web click to call / chat / video Gateway Connectivity
Context travels with the interaction from the Web and other channels
Integration to 3rd Party CCaaS
Experience Design
Low Code Flow Builder to Manage Routing & IVR Trees
Event-based Flows (Waiting, Transfer, Out of hours etc)
Support for Queue Voicemail
Callback Request by Customers
Surveys for voice & chat
Routing and Queues
Skills and Rule Based Routing
Intent based Routing, Predictive Routing and affinity based routing
Inbound/Outbound Blending (by same agent)
Agent Console
Omni-channel Console (voice, video, digital, email)
Transfer between Agents & Queues
Response Reminders - Enable response SLAs for agents/customers on demand
Custom Widgets
Canned Responses
System & Custom dispositions for after contact work
Team Collaboration - Agent-to-agent Chat
Call Recording
Screen Recording
Co-browsing
Audio/Video Escalations of Chats
AI Generated Summary (on agent transfer and post conversation end)
GenAI based response rephrasing (on agent transfer and post conversation end)
Supervisor Console
Real Time Queue Monitoring - Queue Length, wait time
Real Time Agent Monitoring - Agent performance, Current Workloads
Real Time Conversation Monitoring - Listen, Watch, Join
Notifications/Email on Service Level Breach
Customer Profile
Customer Profile Management - Basic
Customer Profile Management - Advanced (CRM Sync / Integrations, Cohorts)
Ticketing
Ticketing - Basic [TBD]
Ticketing - Advanced [TBD]
Proactive Campaigns & Outbound
Campaign Management Framework
Voice Campaigns
Digital Campaigns
List Management
Campaigns Dashboard
Analytics
Agentless Dialer
Progressive Dialer
Predictive Dialer
Preview Dialer
AMD (Answering Machine Detection)
3rd party Dialer integrations
Analytics - CCaaS
Reporting (Historical and Real-time)
Dashboard - Supervisor View
Dashboard - Agent's View
APIs
Deployment
Kore.ai Public Cloud
Kore.ai Private Cloud
Customer Cloud or On-premise
Support
Email Support
Live Chat Support
Phone / Voice Support
Feature Request Credits
Managed Support for Private Cloud Infrastructure
Designated Client Success Manager
Support SLAs
First Response
Limited
Limited
Limited
Severity 1 Issue - Workaround
Limited
Limited
Limited
Severity 2 Issue - Workaround
Limited
Limited
Limited
Administration
Predefined Roles
Custom Roles
AD Sync
Cloud Connector
SSO
Enablement
Documentation
Peer-to-Peer online forums
Self-paced Learning Academy
Bespoke Training Credits
Quality AI
Automated QA scoring
Contact Center KPI Monitoring
Post-interaction Sentiment Analysis
Customer Churn Monitor
Topic Intent Mining and Keyword Visualization
Configurable Evaluation Forms and Metrics
Audit Allocation & AI Assisted Manual Audits
QA Dashboard
Coaching Assignments and Coaching Dashboard
Agent Dashboard/Agent Leaderboard
Our Plan
See our enterprise plan below
1000 Sessionsper month
Recommended
ADVANCED
Everything you need to get started building an IVA for customers or employees.
$29/mo
$0.10/Session
- Advanced Includes
- 100 FAQs
- 1000 pages for answers AI
- Past 7 days for analytics
- 30 Days of data retention
- 100 messages per minute
- Full Academy access pass
- Email support
- 30+ Digital Channels
Recommended
ENTERPRISE
Enterprise features, custom pricing, highest limits designed for enterprise.
$49/mo
Contact Us
- ENTERPRISE Includes
- 500 FAQs
- 10,000 pages for Answer Generation
- Extraction & Chunking Strategies
- Content Workbench & Business Rules
- Custom Connectors, Extraction pipelines, Strategies
- Custom Retrieval & Ranking Strategies
- Search Bar Experience
- A/B Testing
- On-Prem Support
Add-ons
Explore some of the available add-on service for Search AI
Services
Expert Services Consultation also available
Professional services via vetted partners to help design, configure and setup your system as needed.
Sign up in app
Variable Pricing
Frequently asked questions
Everything you need to know about the product and billing.
Search AI free trials are coming soon! For now, please contact us for demos and free trials of Search AI.
Yes, if your company is in need of enterprise pricing, please contact us. We offer custom pricing and volume & multi-product discounts.
Compare Search AI Plans
Compare the features of each Automation AI plans and find the one that fits the best
ADVANCED
ENTERPRISE
Channels
Digital
Voice (SIP)
Voice (Third-party IVR integration)
Search AI - Basic RAG
Answer Generation from Structured and Unstructured Content
Content Limit
Limited
Limited
Content from Web Pages
Content from File and Directory Upload
Extraction and Chunking Strategies (Text chunking and Pattern based chunking)
Retrieval Strategies (Vector, Hybrid)
GenAI Answer Summarization using 3rd party LLM
Search AI - Advanced RAG
Content from Cloud Connectors (CMS - Zendesk, Salesforce etc.), (File Storage - GDrive, Box etc.)
Auto-sync of Content for Connectors and Websites
Sync Frequency
Extraction of Tables [Standard] [Roadmap]
Extraction of Images [Standard] [Roadmap]
Extraction and Chunking Strategies (Rule, Layout aware)
Document Workbench (enrichment, modification etc.)
Chunk Workbench (enrichment, modification etc.)
Business Rules
Answers Cache [Standard] [Roadmap]
Search AI - Enterprise RAG
Custom Connectors
Connectors support for OnPrem Versions
Extraction of tables, images, charts and graphs [Advanced] [Roadmap]
Custom Extraction Pipelines
Custom Extraction Strategies (Document Annotation Tool) [Roadmap]
Multimedia Content Indexing and Search (Video, audio) [Roadmap]
Custom Retrieval and Ranking Strategies
Role based access control to content
Search Experience (Search bar, boosting, facets)
Answers Cache [Advanced] [Roadmap]
A/B Testing
Lifecycle Management
Test and Debug Console
Regression Testing Tools
Import/Export of the App
Versioning
Limited
Limited
Analytics Data
Date Range to View Analytics
Limited
Limited
Data Retention
Limited
Access to Analytics APIs
Administration
Predefined Roles
Custom Roles
AD Sync
SSO
Cloud Connector
Rate Limits
Rate Limits
Limited
Limited
Deployment
Kore.ai Public Cloud
Kore.ai Private Cloud
Customer Cloud or On-premise
Support
Email Support
Live Chat Support
Phone / Voice Support
Feature Request Credits
Managed Support for Private Cloud Infrastructure
Designated Client Success Manager
Support SLAs
First Response
Limited
Severity 1 Issue - Workaround
Limited
Limited
Severity 2 Issue - Workaround
Limited
Limited
Enablement
Documentation
Peer-to-Peer online forums
Self-paced Learning Academy
Custom Training Credits
Our Plans
Adjust your parameters below to see our prices.
Recommended
ADVANCED
Everything you need to get started building an IVA for customers or employees.
$29/mo
$0.10/Session
- Advanced Includes
- 100 FAQs
- 1000 pages for answers AI
- Past 7 days for analytics
- 30 Days of data retention
- 100 messages per minute
- Full Academy access pass
- Email support
- 30+ Digital Channels
Recommended
ENTERPRISE
Enterprise features, custom pricing, highest limits designed for enterprise.
Let's Talk
Contact Us
ENTERPRISE Includes
- 5 Million AI Agent Runs / Year
- 40K Model Credits / Year
- No-Code AI Agent Builder
- Prompt Playground
- Model Hub
- Model Monitor, Evaluation & Explainability
- Weights & Blases Integration
- RFHL & RL With AI
- Weights & Blases Integration
- External Model Support
- Custom Guardrails With Scanners
- Code & Model Exports
- Foundational & Fine Tuned Model Hosting
- Multi-User Collaboration
- AD Sync, SSO, & Cloud Connector
- Private Cloud/On-Premise
- Infra Scaling(Auto & Manual)
- Enterprise Support
Add-ons & Consumables
Explore some of the available add-ons & consumables
Add-ons
Advanced RAG
Advanced Retrieval Augmented Generation(RAG) allows you to fine tune answers with tools and techniques that enhance relevance and improve accuracy of GenAI responses.
Custom Pricing
Enterprise Plan
Compare Search AI Plans
Compare the features of each Automation AI plans and find the one that fits the best
ADVANCED
ENTERPRISE
Agent
Team members
Flow export / import
Input / output Node
Gen AI node
Function node
API node
Search node
Debugger
VectorDB node
Condition node
Flow versioning
Deploy
User collaboration
Environmnet variables
Agent API endpoint - Sync/ Async
Agent monitor
Agent playground
Batch testing
Python code export for flow
Model
Fine-tuning
Model Hub: Open AI GPT 3.5, GPT 4, Claude 2, Mistral 7B, FLAN-T5, LLaMA, Claude 3, Palm 2
Fine-tuned model storage
Model hosting (foundational models)
Model hosting (FineTuned)
Optimizations for hosted models
Hugging face integration
Export models
Access to externally hosted models via API key
Custom API integration for externally hosted models
Infra scaling (auto and user defined)
Model monitor
Model evaluation & explainability
RL with human feedback (RLHF)
RL with AI feedback
Evaluation and Explainability
Prometheus V1
Prometheus V2
JudgeLM
Custom Judge
Guardrails
Input / output scanners
Scanner customizations
Build custom scanners
Flow interruptions based on guardrail outputs
Prompt Experiments
Prompt playground
Compare one prompt with multiple models
Compare multi prompts with multiple models
Model response metrics comparison
Model response Evaluation and Explainability
Experiment history
Copy prompt & Model as AI node for the flow
Integrations
Weights & Biases
Hubspot
SFDC
AWS S3
Custom Integration
Analytics
Audit log
Model usage
Agent usage
Error logs
Date Range to View Analytics
Data Retention
Access to Analytics APIs
Agent traces
Support
Email Support
Live Chat Support
Phone / Voice Support
Feature Request Credits
Managed Support for Private Cloud Infrastructure
Designated Client Success Manager
Support SLAs
First Response
Limited
Severity 1 Issue - Workaround
Limited
Severity 2 Issue - Workaround
Limited
Enablement
Documentation
Peer-to-Peer online forums
Self-paced Learning Academy
Training Credits for instructor led training
Our Plan
See our enterprise plan below
1000 Sessions per month
Recommended
ESSENTIAL
Enterprise features, custom pricing, highest limits designed for enterprise.
$29/mo
$0.10/Session
- ESSENTIAL Includes
- 100 FAQs
- 1000 pages for answers AI
- Past 7 days for analytics
- 30 Days of data retention
- 100 messages per minute
- Full Academy access pass
- Email support
- 30+ Digital Channels
Recommended
ADVANCED
Everything you need to get started building an IVA for customers or employees.
$49/mo
$0.20 /Session
- Everything in ESSENTIAL Plus
- 500 FAQs
- 10,000 pages for answers AI
- Past 30 days for analytics
- 90 Days of data retention
- 200 messages per minute
- 50 Custom KPIs for Analytics
- Bot SDK
- Live chat Support
Recommended
ENTERPRISE
Enterprise features, custom pricing, highest limits designed for enterprise.
$79mo
Contact Us
- Enterprise Includes
- Next Best Action Recommended
- Generative Answers From FAQs & Documents
- Task Auto Fulfillment
- Real Time Sentiment Analysis
- Real-Time Agent Coaching with Adherence
- Speech Pattern, Utterance Based Coaching
- Guided Playbooks
- Auto-Summarization
- Digital Transcriptions
- PII Redaction
Add-ons
Explore some of the available add-on service for Search AI
Services
Expert Services Consultation also available
Professional services via vetted partners to help design, configure and setup your system as needed.
Sign up in app
Variable Pricing
Frequently asked questions
Everything you need to know about the product and billing.
Agent AI free trials are coming soon! For now, please contact us for demos and free trials of Agent AI.
Yes, if your company is in need of enterprise pricing, please contact us. We offer custom pricing and volume & multi-product discounts.
Compare Agent AI Plans
Compare the features of each Automation AI plans and find the one that fits the best
ESSENTIAL
ADVANCED
ENTERPRISE
IVA Features and Capabilities
IVA features Included in the associated IVA SKU
Channels
Digital Channels
Voice (SIP)
Voice (Third-party IVR integration)
Agent AI Specifc Features and Capabilities
Next best action recommendation
Transcriptions
Genrative Answers from FAQs and Documents
PII Redaction
Realtime Sentiment analysis
Feedback loop for improved suggestions
Auto-summarization
Realtime Metadata Support ( Eg -Agent information)
Task auto fulfillment
Analytics
Basic Insights Dashbaord
API end points to export metrics
Realtime Coaching & Playbooks
Real-time Agent Coaching
Speech based Coaching
Utterance based Coaching
Adherence to Realtime Coaching
Guided Playbooks
Automatic adherence to playbooks
Still have questions?
Can’t find the answer you’re looking for? Talk to our friendly team.