Self Service
Bring information together
and make self service a breeze
Self service initiatives not bringing the desired outcomes?
Make self service more dynamic and responsive with faster service delivery.
Accelerate IT Service
for high - on - volume teamsIT Assist brings all your employee-facing resources together.
- Automatically intercept repeating or forecasted issues and resolve queries with human-like precision 24/7
- Bring knowledge bases, articles, FAQs, guides, etc., together with seamless integrations
- Help employees with personalized support and interactions based on employee profile
Troubleshooting at scale
Solve recurring issues at scale
with intuitive troubleshooting
Losing productivity over long support wait times and inaccurate resolutions?
Troubleshoot problems without tech support, tickets or long wait times.
IT Assist can troubleshoot everyday issues without breaking a sweat.
- Plan work around outages and stay informed about ongoing, current and future outages with proactive conversations
- Decrease redundant tickets for recurring issues and incidents and promote service desk hygiene and agent productivity
Personalized Troubleshooting
Make self service and troubleshooting more accessible
Teams struggling with self service adoption?
Make service delivery more personalized and accurate. Increase adoption and observe better employee satisfaction
IT Assist performs routine health checks with your tech stack’s APIs to monitor outages and issues.
- Incase of isolated issues, IT Assist informs employees about existing issues
- The assistant will also assist users with links to relevant knowledge articles which are ranked based on relevancy and success rate
Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
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Accelerate IT with Conversational AI. Start today.
