Automation AI
Create AI-powered Intelligent Virtual Assistants (IVAs) to deliver personalized experiences for your customers and employees. Our easy-to-use interface will get IVAs running quickly in days or weeks, not months.
IVA Generative AI Framework
Inject Human Touch
with Generative AI
Generative AI Framework enables you to infuse empathy and relevance into conversations and provides real-time guidance when building conversation flows.
XO GPT
Tailor your Large Language Models (LLMs)
XO GPT provides fine-tuned models customized for customer experience conversational use cases. This enables more human-like conversations through paraphrasing, summarization, and understanding true user intents.
Conversation Design Studio
Create Conversation Flows Visually
Conversation Design Studio allows business users to visually map out conversation flows with a drag-and-drop interface. More than 400 pre-built templates and reusable components help users build IVAs without writing any code.
Responsible AI Safeguards
Inspire AI Confidence
Responsible AI Safeguards govern the Kore.ai Agent Platform and protects your brand from privacy, safety, appropriateness, and compliance concerns.
Protect your customer data
Guard personally identifiable information through anonymization.
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Control responses
Preserve your brand image by filtering for bias, toxicity, and inappropriate topics.
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Maintain model visibility
Understand model performance with monitoring and testing, including coherence, relevance, and consistency.
Conversation Intelligence
Extract Deeper Meaning
Conversation Intelligence unlocks actionable insights from customer conversations using multi-model orchestration.
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Stay on topic
Maintain natural dialog flow for your customers by precisely identifying user intents using both LLMs leveraging XO GPT and traditional ML models.
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Be informative and kind
Enhance responses by combining LLM general knowledge with domain-specific information with empathy and context.
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Speak their language
Interact with customers and employees around the globe with more than 100+ languages supported.
Answers AI
Relevant Discovery, Company Assets
Answers AI scrapes your company data, documents, content managment system (CMS), and websites to make specific information easy to find for your customers and employees through a conversational interface.
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Get to the point
Consolidate company assets and build a comprehensive data warehouse that users can conversationally interact with simply and securely.
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Get personal
Tailor responses using your company assets by leveraging advanced Retrieval Augmented Generation (RAG).
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Maintain control
Ensure safe response generation with customizable safeguards.
Experience Optimization
More Features
Our category leading platform has an easy to use interface that enables you to get IVAs up running quickly in days or weeks, not months. Here are some more features:
Customers and Analysts
See what others are saying
We’ve worked with some of the best. Their words count more than ours.
HR Digital Enablement
Energy
Lead Architect
Commercial Services Lead
Healthcare
