Conversation Intelligence
Unlock actionable insights from customer conversations using multi-model orchestration.
- Understand customer intents.
- Respond in a human-like way.
- Converse in multiple languages.
Conversation Intelligence
Key Features
- Keep your options open: Use a multi-engine NLU for optimal accuracy.
- Make it custom: Leverage fine-tuned models for contact center conversational use cases.
- Stay on topic: Maintain conversational context across turns in dialog flow.
- Show empathy: Adapt dialogs based on user sentiment.
- Be flexible: Handle digressions and interruptions gracefully using coreference resolution.
- Get personal: Personalize responses with generative AI for natural interactions.
- Think global: Scale IVAs across multiple languages.
- Don’t get lost in translation: Carry over dialog definitions in another language, even if you don’t speak it with built in translation.
- Be adaptable: Create an NLP model for any language.
