AI for Service

Leverage Generative AI innovation to empower customers and create differentiated service experiences.

Turn Frustration Into Seamless Support with AI

Convert uncertainty into answers by leveraging AI to give customers clear responses in real-time, while providing agents with the necessary details to handle inquiries with confidence.

Roadblocks at Every Turn

Customer Expectations Are Rising
Bad Experiences Are All Too Common
Agents Are Struggling to Keep Up

A Smarter Way to Help

Autonomous AI-Powered Agents
AI-Driven Support for Human Agents
Continuous Service Improvement

Empowered Results for All

Frictionless Customer Experiences
Agents Equipped to Deliver
Elavated Business Outcomes

AI for Service – Redefining the CX Landscape

AI for Service differentiates service experiences with GenAI across every interaction. Leverage human-like self-service to enhance customer control and satisfaction, provide intelligent agent assistance to empower agents, proactively engage customers with targeted campaigns, and offer continuous operational improvements to elevate customer service.

Intelligent AI Assistants

Revolutionize customer service interactions by delivering human-like, multi-turn engagements, with assistants that understand intent, retain context, and respond naturally, ensuring conversations that adapt seamlessly—just like speaking to a real person.

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Contact Center Optimization

Redefine customer service with a powerful suite of features that optimize contact center operations, enhancing agent efficiency and customer satisfaction, while driving higher productivity, better service, and significant cost savings.

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Agent AI Assistance

Equip agents with AI-driven tools that boost efficiency and accuracy by automating tasks and providing real-time suggestions, helping them work smarter, resolve issues faster, and improve customer interactions.

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Quality Assurance

Elevate customer service standards by automatically analyzing and scoring all interactions, eliminating guesswork, uncovering areas for improvement, and enhancing agent performance to deliver superior service experiences.

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Outbound Campaigns

Help businesses connect with customers through proactive, data-driven outreach, developing personalized, scalable, and purpose-driven campaigns that enhance loyalty, satisfaction, and revenue impact.

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Capabilities

AI-Driven Customer Service

AI for service from Kore.ai optimizes customer service by making interactions more intuitive, agents more effective, and operations more streamlined—ensuring better outcomes at every touchpoint.

Intelligent Self-Service

24/7 support
Deliver virtual agent support even when your human agents are away
Human-like interactions
Deploy virtual agents to deliver service that emulates your human agents
Always contextual
Provide contextually-aware, personalized service
Customize interactions
Tailor virtual agents for specific engagements

Effortless Support

Service across channels
Connect with your customers on any channel they choose
Pair better
Route intelligently, aligning each customer to the best resource
Serve with skill
Deliver customer interactions to agents with the best skills to help
Seamless omnichannel
Offer connected customer journeys for seamless hand offs between channels

Unmatched Assistance

Real-time advice
Provide human agents with real-time support and information
Maintain context
Offer context-aware suggestions during interactions
Precision guidance
Direct agents with clarity using guided playbooks
Rapid summary
Summarize every interaction in seconds

Exceptional Quality

Total oversight
Evaluate and score 100% of customer interactions
Deep interaction analysis
Mine conversations for key topics, intents, and sentiment
Work with sentiment
Improve interaction behavior with ongoing sentiment analysis
Automate assignments
Streamline coaching and training assignments to accelerate agent development

Transform Service with AI Chatbots

AI Chatbots benefit both your customers and your business. Enterprises can make informed decisions about products, marketing promotions, and service levels by leveraging data, ultimately improving customer engagement and the bottom line.

Ensure seamless, AI-driven support that enhances experiences with speed, precision, and reliability.

Automate scheduling, inventory, and routine inquiries—delivering fast resolutions and effortless support.

Summarize and transfer chats to live agents, ensuring smooth transitions and continuity.

Features

Drive Transformative Service Experiences

Create seamless, customer-centric engagements that build trust, inspire loyalty, and drive long-term success.

Human-like, Self-Service Engagements

An intelligent self-service solution that responds like a real conversation, anticipating needs and understanding context.

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Build an AI-First Contact Center

Optimize service experiences by effortlessly matching customers with the right resource and information, ensuring fast, efficient, and tailored support.

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Smart, context-aware real-time assistance for human agents

Insight-driven agent support that identifies customer needs and sentiment to enable personalized, empathetic service engagements.

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Effortless, adaptive search delivering personalized answers

Use conversational search capabilities to understand customer intent and deliver relevant, individualized results.

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Comprehensive evaluation to drive service excellence

Unlock valuable insights to sharpen agent skills, boost performance, and elevate customer experiences.

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Gain Insights to Elevate Services

Analyze sentiment, conversation topics, and KPIs to assess agent efficiency and drive performance improvement.

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Proactively Connect with Customers

Enhance engagement and loyalty with outbound campaigns that deliver timely, relevant, and personalized interactions.

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Rapid deployment, accelerated time to value

Pre-built, ready-to-deploy, industry-specific virtual assistants and automation tools for banking, retail and healthcare

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Pre-built Solutions

Ready to Deploy Solutions Designed for Your Industry

Kore.ai’s pre-built intelligent solutions empower businesses with AI-driven automation and personalized support, elevating customer satisfaction and productivity.

AI for Service

Why Kore.AI for Serivce

Human-like Interactions

Allow customers the control to resolve questions and complex issues 24/7 and on their own terms using the power of generative AI.

Efficient routing

Provide the option to select the channel or channels of choice according to preference and create seamless customer journeys.

Real-time guidance

Leverage generative AI to empower human agents with smart suggestions, guided assistance, and contextual insights.

Monitor quality

Evaluate and score every conversation, analyze critical KPIs, mine topics, and understand sentiment to improve agent performance.

Customer engagement

Proactively reach out to customers for reminders, confirmations, and marketing offers to stay engaged and enhance loyalty.

KORE.AI AGENT PLATFORM