Ensure customers have the support they require, regardless of their preferred channel or language. With 35+ pre-built channels and 100+ languages, BankAssist removes roadblocks for businesses looking to provide global, round-the-clock assistance. Create a cohesive brand experience across various different types of mediums through channel-specific design.
Omnichannel
Access BankAssist on any channel at any time, 24/7/365. The same intelligence, the same experience, regardless of the channel. From the contact center, to digital channels and more, meet your customers on the channel of their choice.
Channel-Specific Experiences
Customize responses for each channel to deliver an optimal customer experience. Leverage visuals on channels with screens (e.g. mobile, web, etc.) and optimize the verbal experience on voice-only channels, driving efficiency in each conversation.
Channel Scaling
Offer BankAssist on new channels quickly and easily. For any channel with a pre-built integration, it’s as simple as clicking a few buttons and providing an API key. For completely new channels, integrations can be completed in just a few days.
Multilingual
BankAssist is currently localized to English, Spanish, Arabic, Hindi, and Japanese. Over 100 other languages are supported with localization completed in as little as 6 weeks.
Contact Center
Deploy BankAssist coupled with Kore.ai’s suite of AI-native contact center products, SmartAssist and AgentAssist to deliver self-service automation and agent assistance in voice and chat interactions that improve the customer and agent experience.
Voice and Chat Automation
BankAssist drives self-service automation on voice and chat channels in the contact center with SmartAssist. All of the banking intelligence from BankAssist is surfaced in the contact center experience on voice and chat channels.
Agent Assistance
BankAssist supports contact center agents in voice and chat interactions with AgentAssist to monitor the customer-agent conversation and provide information, insights and automation.
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