Generative IVA Framework
Generative AI Framework enables you to infuse empathy and relevance into conversations and provides real-time guidance while building conversation flows.
Generative IVA Framework
Key Features
- Listen to your customer: Paraphrase user inputs and bot responses based on the context and emotion.
- Identify needs: identify intents more accurately using LLMs.
- Be relevant: Answer customer questions from company assets using retrieval augmented generation (RAG).
- Go with the crowd: Use out-of-the-box integrations with popular commercial LLM providers such as OpenAI or Anthropic.
- Go custom: Bring your own custom built LLM into XO Automation.
- Go expert: Use fine-tuned LLMs for contact center conversational use cases managed by Kore AI.
- Be speedy: Train IVAs 10x faster using generative AI guidance.
- Build conversations easily: Generate dialogs automatically with a simple description using natural language.
- Train well: Generate training data quickly with suggested utterances for each intent.
