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Enterprise-Grade
Security and Compliance

to protect the flow of information
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Secure Enterprise-Level Platform

Virtual assistants need access to key enterprise systems to retrieve and manipulate data, performing tasks for employees and customers. Our platform ensures top-tier security by using secure protocols and enterprise-level encryption to protect against vulnerabilities.

Kore Security Badges

SOC2 Type2

We undergo an annual audit for SOC2 Type2 compliance and have maintained this attestation since 2016. The latest SOC2 Type2 report is available upon request with a signed NDA.


GDPR

We comply with the European Union’s General Data Protection Regulation (GDPR), and our services are hosted in environments that participate in the EU-US Privacy Shield.


PCI DSS & HIPAA

We support PCI compliance & HIPAA. Our services are currently provided in accordance with all statutory and mandatory requirements envisioned under HIPAA and PCI DSS.

IVA Security

Security is our top priority

Security and compliance are our top priority. We adhere to strict guidelines, conduct regular vulnerability scans, and employ intrusion detection and file integrity agents. Our cutting-edge SIEM system guarantees 24/7 monitoring and rapid response to security threats.

Authentication

Customize security and authentication

Experience robust user authentication with customizable security measures, either globally or for specific channels, to address unique authorization needs. Combine methods for a layered defense system that safeguards both the enterprise and its users.

Single Sign-On
The platform uses industry-standard SSO solutions to provide users with access to an organization’s enterprise virtual assistant store and systems. Supported integrations include SAML (such as OKTA, Onelogin, BITIUM), WS-FED, Ping Identity, and OpenID Connect.
Integrated Authentication and Authorization
Leverage Basic Auth, OAuth, or API keys for user authentication and authorization before assistants can deliver alerts or take actions against integrated systems.

Complete Protection for Sensitive User Data

When needed, our platform offers redaction, replacement, and character masking methods to protect user information. Meaning you can redact personally identifiable or sensitive information shared with your virtual assistants by converting them into patterns that don’t contain understandable data.

Privacy

Enhanced Privacy Measures

Safeguarding Sensitive User Data

Our platform offers robust personally identifiable information (PII) and sensitive personal information (SPI) through redaction, replacement, and character masking methods, ensuring data remains confidential and secure.

Enterprise-Grade Encryption


Secure Messaging

The platform uses the maximum encryption available for each channel when transmitting user, virtual assistant, and system data.


Secure Data at Rest

Application data is secured with advanced HSM-managed cryptographic keys and AES-256 encryption. For on-premise deployments, you can choose an HSM that suits your specific needs.


Access to Encryption Keys

Administrators can access tenant-specific encryption keys and rotate them as needed. You get full visibility of messages across all communication channels.

Visibility and Control

Securely connect to the cloud and on-premise systems

Kore.ai Connector Gateway
Compliance Across the Board
At Kore.ai, we prioritize top-tier security, compliance, and data protection. Our robust infrastructure undergoes continuous internal scrutiny and external penetration testing. We continually enhance safeguards, offering a secure environment for your assistants with built-in message retention and management tools.
Data Retention
Maintain compliance by automatically retaining user-bot messages and other data for information governance purposes.
Archiving/Exporting
Leverage third-party solutions to archive and manage user bot conversations exported from the Kore platform.
eDiscovery/Legal Hold Management
Identify, collect, and extract user-bot messages and audit logs and provide secure custodian access to the findings.
Audit Logging
The platform maintains a comprehensive chronological record of key system events, such as password policy changes and bot deployments.

Your AI knowledge base

Documentation

Learn all things about Kore.ai XO Platform

It is one place for you to learn all things about virtual assistants and process assistants with in-depth descriptions, how-to guides, API repository and explanatory videos.

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Academy

Get trained and certified on Kore.ai XO Platform

Learn the best practices to implement conversational AI projects within your organization. Attend the expert training session and get rewarded with Basic and Advanced certification.

Get Certified

Marketplace

Accelerate your conversational AI Projects

Leverage pre-built templates from the Kore.ai Marketplace. Import and edit these assistants to meet your business requirements, thus saving significant time and effort.

Explore Templates

Customers and Analysts

We’ve helped hundreds of global companies

Our clients tailor customer and employee interactions from the ground up with the Kore.ai Platform. Discover how various organizations are putting AI to work today.

Customer Case Studies
Analyst Recognition
Gartner peer insights

Manager

Future-Oriented Low-Code Multi-Channel Bot Development Platform

After spending whole year on selecting a vendor for Conversational AI Platform and reviewing multiple domestic and international vendors we decided to start a project with Kore.ai and we’re very happy with the decision being made.

Software Development

Banking

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Naveen K

The most convenient Conversational AI platform with low-code capabilities

This platform has the capability of building Multi-Lingual bots with fewer code changes. This platform’s ML and NLP engines are far better than others. They also have Pre-Build use cases, so we can easily use them and build bots on the go.

Software Development Engineer

Pharmaceuticals

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Gartner peer insights
Kore.Ai Continues To Deliver, Support And Service The Absolute Best Solution For Anyone.

Having worked closely with the Kore team for over a year, their customer service, product suite, support and willingness to quickly resolve issues continues to set them apart from any other vendor.

CX Designer

Finance

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Aman B.

A Platform that offers robust set of features

Kore.ai has a solid robust platform for building bots that can sit on the channels of your choice. The bot can be complex or simple based on your needs.

Marketing Manager

Information Technology

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Gartner peer insights
Robust Technology Covering Most Use Cases

The product is incredibly advanced in a variety of technologies. It has the ability to solve most use cases across different organization’s needs, rather than being stuck to a specific type of business or problem.

Strategy and Planning Manager

Banking

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Atlee F.

Best Leading Platform to build your Chatbot.

Kore.ai is a UI based platform that allows you to spin up a chatbot quickly and deploy it easily on multiple channels. Using its conversation builder, you can build the Dialogflow using dialog messages.

Project Lead

Medical Practice

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Gartner peer insights
Their Reputation Precedes Them And They Live Up To It!

True to their premise, they make Chatbot implementation easy and low-code.

Director

Insurance

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Stacy Pelletier

Excellent experience implementing our HR virtual assistant

We had an excellent experience implementing our HR virtual assistant with Kore.ai. The platform is very flexible, easy to use and configure. Kore.ai is always adding innovative capabilities for continuous improvement. As an HR end-user, I have been able to learn how to create my own simple intents and add/configure the NLP with relative ease.

HR Digital Enablement

Energy

Gartner peer insights
A Complete Conversational AI Product With The Industry Leading NLU Capabilities

Kore.AI is truly a complete enterprise level Conversational AI platform that has helped our organization to take our customer self service capabilities to the next level. It allows us to offer cutting edge technology through both voice and digital channels to automate processes for our customer interactions.

Technical Architect

IT Services

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Jose Enrique Pons

Integration with a workflow engine will definitively speed up the process of bot development

We have been using Kore.ai platform for 2.5 years. We have always had good support from their side both in contract negotiation and on the operational side. Over time, they improved the platform based on customer feedback. They’ve released version 9 a few weeks ago, it’s impressive! I believe the integration with a workflow engine will definitely speed up the process of bot development.

Lead Architect

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Santosh Kumar

Even non-technical people can develop the solution

The platform is very user-friendly, even non-technical people can configure and develop the solution. The platform is capable of integrating external systems/ services using API.

Commercial Services Lead

Healthcare

Partners Who Can Help

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Kore.ai Named a Leader in The Forrester Wave™ for 2024
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