ORLANDO, Fla., January 15, 2023 — Kore.ai, a world-leading enterprise conversational AI platform and solutions company, has been named as a ‘Leader’ in the recently published G2 Crowd Winter Reports 2023 for Intelligent Virtual Assistants (IVA) Software in Enterprise, Midmarket and Small Business categories.
The G2 report is based on reviews by product users considering factors such as ease of use, integrations, ease of deployment, user satisfaction and likelihood of recommendation and more. The IVA report tracks vendors offering conversational AI software platforms that are innovative, groundbreaking or present an interesting business case. The ratings are sought after by decision-makers for its product evaluations.
“Conversational AI is impacting every industry and transforming the way customer experience or employee engagement is conventionally handled,” said Kore.ai CEO and Founder, Raj Koneru. “The G2 report validates the growing interest among developers and business users to build solutions for various enterprise use cases leveraging the technology. Kore.ai offers a highly customizable and developer-friendly platform that enables users to innovate faster and conjure up a diverse range of AI solutions that are built to scale and easily deployable. We are excited to be leading this rapid adoption curve.”
Kore.ai’s secure and scalable no-code platform, known as the Kore.ai Experience Optimization (XO) Platform, enables businesses to design, build, test and deploy sophisticated conversational virtual assistants and process apps with minimal technical know-how or support. This innovative approach reduces an organization’s reliance on skilled technical experts, accelerates implementation and improves efficiency.
Last year, Kore.ai launched its Product-Led Growth (PLG) model by offering the platform’s do-it-yourself (DIY) functionalities to enable citizen developers and bot enthusiasts to configure virtual assistants, process assistants, and conversational digital and voice assistants on the platform.
Over the years, Kore.ai has enabled market success for a cross section of enterprises including small and medium businesses (SMBs), startups and entrepreneurs. Many of the company’s industry-first features such as Conversational Designer, large language models, goal-based NLU training, fosters developer evangelism and consumerizes CAI technology.
“Whatever enterprise-grade features and functionalities built on the platform, we’ve optimized it for complete self-service, which ensures that even individual developers have access to the same level of scalability and sophistication that global businesses have,” said Kore.ai Chief Technology Officer (CTO) Prasanna Kumar Arikala. “This has driven large numbers of developers to build and experiment and build significant value that they can monetize. They know for sure it’s going to scale because large enterprises have deployed them.”
Global analysts have recognized Kore.ai for consistently setting the tone for greater adoption of conversational AI-powered virtual assistants across verticals and functions by foreseeing the demands of the market and bringing in major enhancements.
In the first-ever Gartner Magic Quadrant for Enterprise Conversational AI Platforms, Kore.ai has been a Leader for its “Completeness of Vision” and “Ability to Execute”.
Everest Group, for the third consecutive year, has named Kore.ai as the Leader in its Conversational AI – Technology Vendor Landscape With Products PEAK Matrix Assessment based on its market impact as well as its vision and capabilities. .
Similarly, Kore.ai was positioned as a Leader in Gartner Competitive Landscape: Conversational AI Platforms 2022, Celent’s Retail Banking IVA Platforms, ISG Provider Lens’ Reports on Conversational AI, Software Reviews Data Quadrant report on Virtual Assistants, and as a ‘Strong Performer’ in the Forrester New Wave: Chatbots for IT Operations, Q2 2022.
G2 is the world’s largest and most trusted software marketplace. More than 80 million people annually — including employees at all Fortune 500 companies — use G2 to make smarter software decisions based on authentic peer reviews. Thousands of software and services companies of all sizes partner with G2 to build their reputation, manage their software spend, and grow their business — including Salesforce, HubSpot, Zoom, and Adobe. To learn more about where you go for software, visit www.g2.com and follow us on Twitter and LinkedIn.
To support its mission to become “the place for software,” the company has raised over $250M in funding from IVP, Accel Partners, Permira, Emergence Capital, Pritzker Group, Chicago Ventures, Hyde Park Ventures, and industry leaders and founders, which includes our Series D round of $157M. Founded and headquartered in Chicago, the company now has a valuation of over $1.1B and operates globally with offices in London, Bangalore, and Singapore.
Kore.ai is a global leader in the conversational AI-first platform and solutions helping enterprises automate business interactions to deliver extraordinary experiences for their customers, employees and contact center agents. More than 350 Fortune 2000 companies trust the Kore.ai Experience Optimization (XO) Platform and technology to automate their business interactions for over 100 million users worldwide to achieve extraordinary outcomes. Kore.ai has been recognized as a leader and an innovator by top analysts and ensures the success of its customers through a growing team headquartered in Orlando with offices in India, the UK, Japan, South Korea and Europe. Visit kore.ai to learn more