Chatbots Create a Smarter and More Efficient ITSM Experience
55% of all large enterprises will deploy chatbot to increase work efficiency by 2020.
– Gartner
55% of all large enterprises will deploy chatbot to increase work efficiency by 2020.
– Gartner
per year in potential federal savings by automating tasks with chatbots. Deloitte Insights predicts that the government could free up to 96.7 million man-hours annually.
in estimated new revenue per year generated by increases in work productivity brought about by bots. The IT Industry Council estimates that the US AI market will reach $40 billion by 2020.
average decrease in the number of phone support calls by deploying AI-powered chatbots. Companies also report 65% less support tickets, a 40% reduction in average handling time, and a 35% decrease in response times.
Juniper Research reports that 44% of Americans prefer chatting with bots over people. They predict that chatbots can reduce business costs by $8 billion within four years.
Autodesk, an American multinational software company, uses a customer service chatbot to answer customer and prospect questions around the clock. Autodesk reports a 99% reduction in response times by automating this function.
Machines and devices can crash or malfunction at all hours of the day. Staffing your support or help desk 24/7 to handle these issues, however, is usually not feasible or cost effective for the modern enterprise. These
IT help desk staff are often inundated with phones calls, emails, and messages about outages and other similar issues. As a result, your team is constantly interrupted, reducing their overall productivity. ITSM
Keeping track of each user’s assets is a time-consuming and enormous challenge for any organization. Employees frequently make, modify and cancel requests, lack required management approval, or reject new or
IT help desks often lack immediate access to the information they need to identify technical issues and to effectively resolve them. Our chatbots can be used to answer both tech support and end-user questions by
Common requests and recurring issues consume a huge amount of IT help desk bandwidth. Recent research indicates that almost 20% of calls consist of these requests and that each call can cost companies up to
Users expect their technical issues to be resolved quickly and accurately. Your IT staff, however, loses an enormous amount of time manually investigating and resolving the same issue again and again. Plus, they
See for yourself how Kore.ai bots can help your IT staff complete tasks in a fraction of the time, through an easy-to-use, conversational interface. Our bots act as proactive, 24/7 virtual assistants, helping to make the service process less complicated, less labor intensive and more cost-effective.
Check out these helpful resources or reach out so we can chat about how your business or organization can benefit from bots built on the Kore.ai Bots Platform.