Pre-built integrations
Pre-built integrations allow you to connect with third-party systems, from Customer Relationship Management (CRM) systems to Agent Desktops with over 150 pre-built connectors and APIs.
- Understand customers better by connecting with Customer Data Platforms (CDP)
- Enable handoffs from IVAs to human agents
- Connect with your business system of choice
Pre-built Integrations
Key Features
- Stay in touch: Integrate with more than 20 third party systems including Salesforce and Zendesk.
- Connect fast: Save time by installing out-of-the-box tasks with pre-built action templates.
- Maintain control: Define the way your third-party system integration is authenticated.
- Make the connection: Hand-off IVA conversations to human agents through more than 15 Agent Desktop integrations.
- Talk to an expert: Assign specific skilled human agents based on customer needs.
- Stay on topic: Preserve context from IVA to human agent.
- Don’t change: Integrate XO IVAs with your existing systems across channels and data sources using our BotKit SDK.
- Go custom: Create customer conversational flows by injecting custom business logic built using webhooks.
- Listen in more ways: Understand your customer goals better through connecting with Natural Language Understanding (NLU) engines.
Integrations
