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Omnichannel

Omnichannel capabilities are built directly into the platform allowing you to activate IVAs rapidly across more than 40 digital and voice channels. Choose from digital options such as web and mobile channels or voice options, including third party Interactive Voice Response (IVR) systems or Kore AI’s Voice Gateway.

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    Reach your customers on their terms
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    Connect with popular channels to 
deploy IVAs
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    Use speech tools to understand and respond verbally
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Omnichannel

Key Features

Multiple Channel Activation

Be everywhere your customers are

Build once, activate across multiple channels and XO Automation will automatically format based on the channel.

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    Stay true to form: Create unified brand experiences across customer interactions.
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    Take initiative: Proactively present relevant information to customers using widgets.
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    Hold their hand: Provide a clear conversation journey through building an interaction flow across channels.

Digital Channel Integration

Keep up with the 
chatter online

Enable rich interactions across digital channels with interactive templates and forms.


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    Rinse and repeat: Streamline customer interactions with templates for common tasks across multiple channels.
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    Stay on brand: Customize your website’s IVA experience to your brand identity using XO’s web SDK.
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    Be everywhere: Scale your digital interactions across more than 40 different digital channels.

Voice Channel Integration

Talk all you want

Use tooling for speech adaptation to understand your customers’ voices and respond to them with human-like voices.

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    Speak up: Use popular Automatic Speech Recognition (ASR) and Text-to-Speech (TTS) engines to interface with customers.
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    Make the call: Manage outbound and inbound calls using Kore AI’s Voice Gateway.
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    Make the connection: Connect with your existing IVR systems.

Integrations

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Kore.ai Named a Leader in The Forrester Wave™ for 2024
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