Conversational AI and the Rise of the Automated Insurance Agent

Cognitive AI spending among insurers is expected to rise to $1.4 billion by 2021 with a CAGR of 48%. – IDC

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How chatbots help insurance providers better serve their customers

20%

increase in online insurance policy sales by offering personalized recommendations.

50%

of query management processes can be automated with chatbots

34%

decrease in claim handling time.

43%

increase in customer satisfaction ratings by making it easier for consumers to understand confusing insurance terms.

US-based insurance firm Lemonade relies heavily on its app-based chatbots Maya and Jim to craft personalized insurance offers for customers.

GEICO’s chatbot Kate allows customers to get their questions answered quickly, view billing information, and inquire about policy coverage.

How next-gen chatbots are streamlining the data-intensive insurance industry

Intelligent, intuitive chatbots can help insurance companies be it P&C,Life or Health, better explain complex products to their customers, increase revenue per policyholder by driving brand engagement, and minimize cost to serve.

P&C Insurance

US-based P&C insurer Allstate is using chatbot ABle to sell commercial insurance products directly to customers and augment routine agent tasks.

Life Insurance

Singapore-based Tokio Marine Life Insurance leverages a Facebook chatbot known as TOMI to simplify insurance processes for users. This has resulted in a 63% increase in the average number of conversations per active user.

Health Insurance

US-based health insurance provider GetInsured leverages a Facebook Messenger chatbot that helps customers get the most out of their health insurance premiums and make better health plan choices.

How Kore.ai chatbots can provide conversational coverage for your organization

See for yourself how our bots can create engaging and differentiated customer experiences for your policyholders – turning everyday interactions into familiar, personalized and highly informative engagements that will have them coming back for more.

Manage digital claims conversationally and quickly while eliminating avoidable delays and frustration.
Deliver personalized quotes without jumping through hoops, and simplify everyday tasks such as rate and provider searches, account updates and payments.
Provide right-time, right-fit suggestions that make sense, and offer instant support across all channels – text, email, mobile app, website, or phone.

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Want to Learn More About Our Insurance Bot?

Check out these helpful resources or reach out so we can chat about how your business or organization can benefit from bots built on the Kore.ai Bots Platform.