Superior Customer Engagement Through Conversational Voice

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Discover the Latest Innovations in Generative Language Models with the Kore.ai XO Platform V10.1 Release

Extraordinary IVA development experience with smart co-piloting, dynamic conversations, and advanced analytics.

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Voice AI

Enrich Customer Interactions

by deploying human-like voice assistants

Deploy voice assistants on traditional and modern telephony networks and improve customer interactions. The Kore.ai XO Platform enables intelligent automation, allowing customers to interact and receive an instant resolution to their queries.

It minimizes the burden on call centers and customer support agents, giving them adequate time to work on high-priority tasks.

Conversational IVR

Offer your customers a personalized and humanized interaction experience with conversational IVR. Utilize the power of AI to free them from robotic, rule-based IVR and provide them with a natural conversational experience.

Kore.ai_SmartAssist Architecture Diagram

Integrate with Telephony Systems

Integrate with different telephony systems, even those without VXML support, using the XO Platform’s seamless integration capabilities. It natively supports popular tools like Genesys, NICE, Avaya, Cisco, and others.

ASR & TTS Engine

Enjoy the flexibility to use the desired automatic speech recognition (ASR) or text-to-speech (TTS) engine. The XO Platform supports integrations with Azure, Google Cloud, Nuance and other providers.

Speech Adaptation

Configure the customizations needed to improve speech recognition. The XO Platform provides easy-to-use tools to set context phrases, punctuation and profanity filter. You can further train the system on specific keywords and relevant phrases.

Voice Biometrics

The Kore.ai XO Platform enables both active and passive call authentication through REST API-based voice verification. With a 96% accuracy rate, it provides fast and secure customer authentication within just three seconds. This not only reduces operational costs and prevents fraudulent access but also improves the overall customer experience.

Smart Deflection

The XO platform enables virtual assistants to intelligently route customers to various resources using LiveChat, email, or phone. The intelligence and sentiment analysis capabilities allow for out-of-the-box escalation/routing to a human agent. SIP trunking is available to accept voice calls and transfer them to contact centers.

Features For Delivering Next-Gen Voice Experience

Inbound Calling

Instantly integrate with IVR systems with a dedicated phone number provided using Twilio, allowing flexibility in choosing the preferred country and number type.

Outbound Calling

Automate outbound campaigns with customizable workflows and scheduling, using RESTful Web Services and CRM integration for efficient call management and virtual agent engagement

Synthetics Voice

Resonate your brand identity during customer interactions by selecting from a range of voices with different genders, accents, and age groups.

Languages & Dialects

Elevate customer satisfaction by resolving their queries in their preferred language with the XO Platform’s support for over 100 languages and dialects.

Accents & Dialects

Support for all major accents & dialects. It includes English, French, Spanish, Chinese, Arabic, and others.

Control Speech Attributes

Enables developers to fine-tune voice assistants’ speech output with SSML tags, providing a personalized and engaging experience for users.

Emotion Extraction

Analyze verbal and sentence structure cues, parse user utterances to detect emotions, refine responses, and transfer unhappy customers to human agents for assistance.

Speaker Diarization

Segment and label audio recordings to identify individual speakers for efficient conversation analysis with various industry applications.

Barge In

Quickly configure whether you want to allow user input while a prompt is in progress. If you select no, the user input is not considered until the prompt is completed.

No-Code Platform

With the Kore.ai XO Platform, building interactive voice assistants is made simple and easy, even for non-developers, through its no-code interface featuring a drag-and-drop interface and single-click configuration, allowing for the deployment of sophisticated assistants without the need to write any code.

Top Health Insurance Provider, Florida Blue, Offers Visual IVR Assistance To Its Members

Transform Your Agents Into Super Agents

by empowering them with conversational AI

Support your contact center agents in every customer interaction by automating the conversation, identifying information from the knowledge base and other backend systems, suggesting empathetic responses and recommending the next best action to deliver superior customer service.

Agent Support

Enhance Performance

by providing support to agents

Provide a personal assistant for your agents and reps. They work side-by-side with your teams, automate routine post-call functions, personalize call responses, and give agents the information they need when they need it.

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Agent Transfer

Augment User Experience

with seamless handover to a live agent

Configure conditional transfer of conversations to human agents. Share context, conversation history and other vital details to support agents to take the conversation forward without the caller having to repeat the information.

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Agent Desktop

Empower Agents

with relevant and timely information

Provide everything they need to deliver exceptional customer service, including customer data, applications, session history and context. It eases the agent’s efforts and improves the experience.

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Integration

Quickly Integration With Enterprise Apps

to deliver seamless experience

AgentAssist is easily integrated with enterprise CRM and other backend systems like Salesforce and Zendesk. Seamlessly surfaces information, launch applications, run RPAs, and provides automated conversational suggestions to agents based on customer conversation history and intent.

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