Using AI WhatsApp Bots for Startups and Small Businesses
WhatsApp bots grow with your business to automate and streamline the entire user journey.
Using AI on WhatsApp
Integrating an AI chatbot into WhatsApp can improve your customer service, engagement, and global reach. Using the power of generative AI, you can build an AI chatbot that lives inside the app to handle customer service questions from your users. It can automate routine operations, schedule sales appointments, fulfill orders, and more.
The bot is available 24/7, and becomes more helpful and intelligent the more it is used. Using an AI chatbot inside the world’s most popular messaging app means your customers can get answers and support whenever they want where they already spend time.
Benefits of AI Chatbots
- Support for over 100 languages with natural, human-like conversations.
- Fulfill the entire customer experience offload work from support agents.
- Can be customized to international business needs.
- Support 30+ digital and voice channels, SMS, and your favorite apps.
- Improve over time with conversational and generative AI.
How a WhatsApp Bot Can Improve Your Business
WhatsApp is a powerful channel for small to medium-sized businesses to connect with over 2 billion users worldwide. With genAI Chatbot integration, you can offer personalized 24/7 support and gain a competitive edge.
Examples of AI Chatbots for Customer Service
Automate Conversations on WhatsApp
Building an AI chatbot on WhatsApp bot should be fast and simple, so we’ve developed a guide to help get you started. You can customize, optimize, and deploy based on your goals for engagement and growth.
Instantly Connect With Customers
WhatsApp is the world’s most used messaging app. From boutique hotels to dental offices to retail storefronts, genAI chatbots can connect with your customers in a human-like way. Whether scheduling appointments or managing inventory, a WhatsApp bot can free up valuable time for your business.
How WhatsApp Chatbots Are Transforming Customer Service
Anticipate customer needs, suggest new content or products, and improve your processes to scale your business across your favorite communication channels.
How secure are AI Chatbot integrations?
The best AI will never hide its decisions with a black box, so even the most data-sensitive industries get full visibility and control. Kore.ai AI Chatbots for WhatsApp use enterprise-grade security, employing highly secure protocols and top tier encryption to safeguard against vulnerabilities.
Compliant with SOC2 Type2, PCI, GDPR, and HIPAA.
GenAI for Small Businesses
Implementing generative AI can feel like a daunting process. Before you begin, make sure you have the right people, process, and technology in place to help you succeed.
Generative AI intelligently generates new forms of content like images, text, code, and other media. It’s powered by Large Language Models (LLMs) that are pre-trained on huge amounts of data.
With genAI, you can:
- Automate work
- Answer questions.
- Hold human-like conversations.
- Get predictive insights.
- Scale operations
- Hyper-personalize experiences.
When choosing the right people for your AI adoption, start with a business leader who can help you uncover specific business challenges for Generative AI to solve.
Next, gather a team of ready-to-learn employees. They will help build, test, and deploy the GenAI – using data to find new ways to solve challenges along the way.
Choosing the right provider to provide expert support when you need it during and past deployment will be key to your success.
Forming the right process from the beginning will help guide your Generative AI adoption. These may influence which AI provider is the best for you.
Ask yourself:
- Where should I engage my audience?
- Want support for both voice and digital?
- How quickly do I need to deploy?
- How can I scale and integrate this solution?
- Do I need on-premise or cloud-based data storage?
- Do I want to offer employee support?
Generative AI integrates with the technology infrastructure that stores, protects, and manages your data. As your business grows, so will data and compliance needs.
Plan for the future:
- Make sure existing infrastructure is future-proofed.
- Decide which data GenAI will need access to.
- Ensure your team has the skills to manage GenAI.
- Adopt the latest security protocols.
Express Onboarding
Stand up your AI Chatbot with Express* in less than 10 minutes. No developer needed.
Express is a simplified and approachable path for non-technical users to enjoy the power of the XO Platform to build and deploy powerful AI Chatbots.