Knowledge Management

Employees create, collect, and consume knowledge at a personal, team, and enterprise level. WorkAssist allows you to build your personal knowledge base as well as contribute to or tap into the team and enterprise knowledge base. Of course, with security checks and balances in place, WorkAssist only allows users to act within the boundaries of set permissions (RBAC system). Enterprise admins can set these permissions through the admin panel.

To build a true collaboration and boost productivity, WorkAssist allows you to work with other users on an article simultaneously. You can comment or vote on the article or tag other colleagues. You can also follow specific authors and track their past and upcoming articles.

WorkAssist’s information sharing is secure. Users can share information with individuals, teams or the entire enterprise. At the user level, you can decide where to give read-only or read/write access to the shared document. On the other hand, a team moderator or an enterprise admin can moderate (accept or reject) and decide whether the shared document should be visible to a particular group.

Information retrieval is a cakewalk with WorkAssist. Documents or articles created or shared by/with you can be easily retrieved using simple natural language commands like, “Get me the articles on artificial intelligence shared by Andy” or “Find me the artificial intelligence document shared in ProjectBeam.”

You can also ask for knowledge or information that’s available in a team repository or at an enterprise level. WorkAssist will automatically enforce existing access controls to ensure that the data is accessible to only appropriate individuals. For instance, HR policies can be accessed by every employee whereas compensation-related information is only accessible to select HR personnel.

WorkAssist relies on an enterprise knowledge base for answering employee queries. Domain-experts configured by an admin can answer questions that WorkAssist can’t at that time. While answering such queries, domain experts can directly add or update the existing knowledge collection in WorkAssist, which builds a comprehensive knowledge base. Next time when someone asks a similar question, WorkAssist will intelligently extract information from these collections and respond accordingly.

The WorkAssist Knowledge Portal provides you with a hawk-eye view of all the knowledge articles you have gathered or have access to. With an easy-to-use interface, you can quickly locate the desired knowledge item and start working.

WorkAssist understands your usage patterns and customizes your view in the portal. She highlights the recent or trending articles with specific hashtags and even presents the leaderboard of the most active users, making it easier to know what’s happening in your organization.