June 29, 2021: Datatechvibe.com, in an exclusive interview with, Prasanna Arikala, CTO at Kore.ai discusses how Kore provides a software stack to configure, customise and deliver pre-built virtual assistants and build custom conversational automation.
What are some of the unique features of Kore.ai? Which sectors are growing?
Prasanna Arikala: Kore.ai allows large enterprise companies to build virtual assistants for automating their routine business interactions. With the help of Kore’s no-code platform, enterprises can design, build, test, train, deploy and manage virtual assistants in voice and digital communication channels. The platform supports both on-premise and cloud deployments for around 30 channels in over 20 languages.
The feature which differentiates Kore from others is Kore’s Conversational AI platform. It is easy to use and comes with a high level of sophistication of dialogue. It is because of the performance of natural language understanding (NLU) and NLU’s ability to leverage context intelligently to manage personalised conversations.
In terms of market expansion, we expect the most significant growth within the BFSI sector, as we are already working on the designs and structure of pre-built virtual assistants. Other growing sectors would be the aviation industry, hospitality management, transportation services, staffing agencies, telecom and logistics.