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Virtual Assistants: The Ultimate Sales Enablement Tool

AI-powered CRM activities could increase global business revenues by $1.1 trillion by 2021. – Salesforce report

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Chatbots to transform sales functions
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How virtual assistants can transform your sales engine

30%

of all B2B companies will use AI chatbots to augment at least one of their primary sales processes by 2020.
– Gartner

70%

reduction in call times and 60% reduction in cost were achieved by companies using AI bots for sales.
– Harvard Business Review

10%

improvement in lead quality can be achieved by deploying chatbots, which helps increase sales productivity by up to 40%.
– Salesforce

McKinsey report says 36% of sales representative positions in the US could be automated, resulting in total annual estimated savings of at least $15 billion from salaries.

US based software company Ipswitch deployed chatbots to help automate and streamline their sales workflows, successfully generating $2.6 million in additional pipeline in just seven months.

Tommy Hilfiger has benefited from an 87% return rate on customers by taking advantage of Facebook’s Messenger chatbot for sales, which automates responses based on customer input.

How Kore.ai IVAs can help turn prospects into customers and improve sales operations

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    Lead scoring and nurturing

    Lead nurturing is often a tedious, yet critical process for any sales organization. In fact, recent research suggests that 80% of B2B sales require at least five follow-ups after initial contact and that about 50% of

    leads are never sent follow-ups at all. That’s a lot of potential customers and revenue lost. Chatbots and AI can help automate the entire lead nurture and conversion journey by contacting, engaging, and qualifying prospects in place of a human rep. Plus, our bots can answer prospect questions by integrating with your existing knowledge base, and can even redirect the conversation to the correct sales rep or manager for assistance when and if needed. Our platform can help streamline lead scoring by integrating with your sales systems, like predictive customer analytics platforms, and by providing comprehensive bot and user usage data that can be used to build new models or refine existing models. This allows you to better predict the likelihood that a given prospect will convert, helping sales reps to prioritize their leads.
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    Contact analytics

    Many sales reps spend their time focusing outward on prospecting. However, the most successful salespeople tend to look inward – at the wealth of information already in their CRM. Our bots can empower sales

    reps by providing them with the insights and contextual information they need to more effectively reach out to and engage prospects. They can also improve productivity by eliminating the need to manually hunt for information stored within CRMs. They can simply ask a bot, using natural language via voice or text, for the data they need to do their best work. Our bots even help collect and analyze customer contacts, including phone calls or emails, to suggest the best course of action on a particular deal.
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    Scheduling support

    In today’s world, prospects want to interact with companies on their schedule. Chatbots can address this demand, and help sales teams schedule and organize their day more effectively, without significant

    additional effort or resources from the company. Our bots integrate seamlessly with your scheduling software, allowing customers to quickly and easily book calls and demos from the channel of their choice without waiting on your reps. Our bots can even be used to proactively reach out to and book meetings with prospects whenever they reach new stages in your funnel or when other predefined events occur. Sales reps can also use our bots to quickly and easily pull prospect data and sales-enablement documents, like battlecards, pricing guides, and scripts, during customer calls and engagements – ensuring they have exactly what they need to win, whenever and wherever they need it. Our chatbots can also help pique interest in additional products and services during the scheduling process by making helpful, personalized suggestions based on purchase or conversation history.
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    Data entry automation and predictive analytics

    Chatbots can help eliminate cumbersome data entry tasks like filling out forms and updating information in CRM systems. Our bots can even help keep information up-to-date and accurate by allowing sales reps to

    update multiple systems of record from a single conversation or request. Using the data they collect, machine learning, and predictive analytics, Kore.ai bots can help determine customer behavioural patterns, accurately segment them, and provide recommendations on the types of content that will speak directly to their needs and pain points. This allows sales reps to provide the right content at the right time – helping prospects better understand your offerings and increasing the likelihood of winning the deal.

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    Sales forecasting

    AI-powered sales forecasting solutions, including bots, can help solve some of the biggest problems companies face today. Our bots can help gather the data needed from suspects, prospects, and past and current

    customers to build predictive models. Our bots can also integrate seamlessly with existing back-end systems and forecasting software, allowing sales managers and leaders to quickly access predictions, recommendations and reports whenever needed. Kore.ai bots can even be used to alert account managers when new potential business opportunities are identified for existing customers, and can provide direct support when attempting to upsell and cross-sell.
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    Opportunity scoring and guided selling

    Bots built on our platform can sync with your back-end systems to provide sales reps with the data and insights they need – such as win or loss probabilities and potential closing dates – to prioritize opportunities

    and decrease reaction times. Our bots can also drive sales by making data-driven recommendations on products, pricing and next steps – helping increase the likelihood of advancing and closing deals throughout all stages of the buyer’s journey.
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How Kore.ai virtual assistants can empower sales teams to close more deals

See for yourself how our virtual assistants can increase sales productivity by automating and streamlining common tasks and by helping move prospects through the sales funnel – freeing up time for your team to focus on exceeding customer expectations and building lasting relationships.

  • IVAs built on the Kore.ai platform can understand and act on people’s text and voice commands to create and update system data, pull information or reports, and answer questions from FAQs, documents and websites.They can also have complex and meaningful conversations with users.
  • Our platform includes pre-built virtuals assistants for the most common enterprise CRM systems. These VAs can be used ‘as-is’, or customized to fit your unique requirements and needs.
  • Our Smart Bot for Sales comes pre-loaded with 20+ tasks, so you can get up and running in just 4-6 weeks.
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Want to Learn More About Our Sales Virtual Assistant?

Check out these helpful resources or reach out so we can chat about how your business or organization can benefit from bots built on the Kore.ai Virtual Assistant Platform.

Overview of Smart VAs
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