Raj Koneru
CEO/FOUNDER
Dive deeper into the results
It’s no secret that businesses who invest in the power of conversational AI are reaping amazing results. With Kore.ai, market-leading brands are unlocking the power of AI-powered intelligent virtual assistants to provide personalized and seamless customer experiences at scale.
When it comes to Enterprise Conversational AI Platforms, there are a lot of options on the market. See why Kore.ai is named a Leader, for the 2nd time in a row, in the 2023 Gartner® Magic Quadrant™ for Enterprise Conversational AI Platforms. Kore.ai is positioned as a Leader for its Ability to Execute and Completeness of Vision.
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We believe the following capabilities are why we are positioned as a Leader, again!
Multi-model NLU
Outstanding Intent Recognition
Achieve the highest rate of intent recognition with minimal or no training through the multi-model NLU approach.
It provides a Zero-shot model (using OpenAI’s GPT-3), a Few-shot model (using Kore.ai hosted LLM), and a Concurrent model (Machine Learning + Fundamental Meaning + Knowledge Graph engines) to efficiently understand and respond to user requests.
Dialog Management
Orchestrate Complex Conversations
The Kore.ai XO Platform provides a no-code builder with an infinite drag-and-drop interface to build virtual assistants to handle complex, multi-turn, multi-step conversations.
Offers tooling to configure digressions, entity amendments, and maintain the context of the conversation.
Back-End Integrations
Connect to Any Tech Stack
Integrate with internal or external systems using configurable APIs. Reduce dependency on skilled IT staff and empower business users to configure IVAs quickly. The XO Platform now includes pre-built 75+ workflow integrations with popular business applications.
Agent Escalations
Seamless Conversation Transition
The Kore.ai XO Platform seamlessly routes customer interactions to agents based on failure to identify an intent, developer-set conditions (such as a premium customer), or negative intents (e.g., “cancel my account”), customer sentiment, or customer preferences.
The intuitive agent UI provides insights into customer information, context, and conversation history. It also accesses enterprise data sources and recommends responses. Deep integration with popular tools like Salesforce and Zendesk makes it lucrative.
Enterprise Administration
Gain Control Over Your Conversational AI Project
The Kore.ai XO Platform offers a separate portal for enterprise admins to maintain and manage conversational AI projects, virtual assistants, and users. It has many powerful features, including role-based access, group rights, data protection, backup, failover protection, and many others.
The admin console features the admin and IVA management module, which supports user and skills management, and assignment of roles. It is a one-stop destination to enroll and manage the users, developers, and admins
- Multi-model NLU
-
Multi-model NLU
Outstanding Intent Recognition
Achieve the highest rate of intent recognition with minimal or no training through the multi-model NLU approach.
It provides a Zero-shot model (using OpenAI’s GPT-3), a Few-shot model (using Kore.ai hosted LLM), and a Concurrent model (Machine Learning + Fundamental Meaning + Knowledge Graph engines) to efficiently understand and respond to user requests.
- Dialog Management
-
Dialog Management
Orchestrate Complex Conversations
The Kore.ai XO Platform provides a no-code builder with an infinite drag-and-drop interface to build virtual assistants to handle complex, multi-turn, multi-step conversations.
Offers tooling to configure digressions, entity amendments, and maintain the context of the conversation.
- Back-End Integrations
-
Back-End Integrations
Connect to Any Tech Stack
Integrate with internal or external systems using configurable APIs. Reduce dependency on skilled IT staff and empower business users to configure IVAs quickly. The XO Platform now includes pre-built 75+ workflow integrations with popular business applications.
- Agent Escalations
-
Agent Escalations
Seamless Conversation Transition
The Kore.ai XO Platform seamlessly routes customer interactions to agents based on failure to identify an intent, developer-set conditions (such as a premium customer), or negative intents (e.g., “cancel my account”), customer sentiment, or customer preferences.
The intuitive agent UI provides insights into customer information, context, and conversation history. It also accesses enterprise data sources and recommends responses. Deep integration with popular tools like Salesforce and Zendesk makes it lucrative.
- Enterprise Administration
-
Enterprise Administration
Gain Control Over Your Conversational AI Project
The Kore.ai XO Platform offers a separate portal for enterprise admins to maintain and manage conversational AI projects, virtual assistants, and users. It has many powerful features, including role-based access, group rights, data protection, backup, failover protection, and many others.
The admin console features the admin and IVA management module, which supports user and skills management, and assignment of roles. It is a one-stop destination to enroll and manage the users, developers, and admins
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Gartner, Magic Quadrant for Enterprise Conversational AI Platforms, Bern Elliot, Gabriele Rigon, 6 March 2023.
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Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Kore.ai.