By Rajeev Kumar, Financial Express
June 28, 2022: Conversational AI is being currently applied to enable voicebots and chatbots in the real world in areas like customer service, HR support and IT support. What other areas could it potentially influence and create an impact in future? Explores Rajeev Kumar of Financial Express in an exclusive interview with Kore.ai’s CEO and Founder, Raj Koneru.
“Conversational AI will potentially become the foundation for experience delivery in the metaverse as well,” explains Raj Koneru, pointing that conversational AI would be the tool that will enable avatars to interact with others inside the metaverse.
