By Charles Araujo
June 7, 2022: The Digital Experience Report, compiled by Charles Araujo is a wholesome source for news, analysis, and insights on the Experience Technologies (ExTech) market and all things related to the Digital Experience.
In this report, he takes a fresh dive into the Metaverse and its impact on the enterprise, spurred on by conversations with Kore.ai CEO and Founder Raj Koneru and Croquet’s David A. Smith.
Charles has been writing on the subject and has been quite bullish on the metaverse in the enterprise for a while now, but in this new take he takes a factors in the role of conversational AI in the overall scheme of things, not least because of the novelty of the idea as propounded by Raj Koneru.
“This fresh look at the role of the metaverse started with another novel proposition: the metaverse needs conversational AI. Koneru obviously has a horse in this race, but it was an intriguing position that I hadn’t really contemplated, and I wanted to understand his perspective…”, he writes.
