AI-Powered, Omnichannel, Call Routing Solution
Delivering optimized experiences for your customers, agents and contact center operations.
Transform Your Contact Center to Deliver an Exceptional Customer Experience
SmartAssist, an end-to-end, AI-Native contact center cloud/premise solution is powered by Kore.ai’s XO Platform, the market leader in enterprise conversational AI platforms.
AI drives the customer and agent experience with SmartAssist from start-to-finish using Kore.ai’s innovative AI-native approach from getting connected, detecting intent and routing to the management and augmentation of your live agents and contact center operations.
SmartAssist includes virtual assistance for your agents in AgentAssist, the SmartAssist Desktop, the XO Platform and flexible deployment options – automating conversation, intelligent redirection to the channel best suited to aid the customer, agent assistance and a role-based desktop for management and insights.
Deploy on Premise, in the Cloud or Hybrid
Automate Your Existing Contact Center Infrastructure with SmartAssist
Intelligent Customer Journey
Point of Contact, Intelligent Smart Routing deciphers customer intent and routes to the appropriate channel: simple repetitive tasks can be easily automated to contain call rates; depending on the customers location, they may not be able to talk so chat might be the best option for assistance avaialble, in which case the customer can be routed to an intelligent virtual assistant; lastly, if the customer requires assistance for something more complicated requiriing a hands-on approach, SmartAssist routes them to the next available agent with the appropriate skill set.
Self-Service
Automate Simple Q&A and Complex Transactions
before speaking to an agent
Opt for the end-to-end SmartAssist CCaaS solution or enhance your existing contact center infrastructure with SmartAssist AI automation.
Attempting to self-serve and contain customer calls/chats.
Automation, Building Intelligent Virtual Assistants.
Start with automating simple conversations like questions and progressively grow to more transaction and task-based engagement, based on business need.
AI Analytics
AI Routing and Queueing
with knowledge and insights
SmartAssist takes the mystery out of automations with deep analytics that provide details on session trends, containment metrics and flow metrics. Managers, supervisors, agents and developers get roles-based dashboard views that provide metrics that matter to them the most.
AgentAssist
Transform the Agent Experience
with an intelligent virtual assistant that supports the agent in every conversation
Deploy AgentAssist to monitor customer and agent interactions and provide guidance such as next-best-actions, suggested responses, sentiment management, surfacing information from knowledge bases and task automations.
24x7x365 Customer Service on Any Channel
Anytime, Anywhere Omnichannel Engagement
Connect with your customers when and where they choose
Self-Agent Desktop
Empower Agents
with the tools to provide extraordinary custom experiences
Seamless Automation
Simple Q&A to Complex Transactions
Ditch the touch-tone based menus and keyword driven chatbots; deploy an intelligent virtual assistant to greet your customers. Deliver self-service automation to resolve all of your customers needs.
Manage and Supervise
Monitor Agents and Operations
and drive efficiency and optimization
Contact center management has visibility into real-time and historical contact center and agent performance through SmartAssist management dashboard views. Managers and supervisors can monitor and track agent performance and KPIs and provide real-time assistance to agents handling omnichannel customer interaction to ensure optimal experiences.
AI Analytics
Analyze and Optimize
with knowledge and insights
SmartAssist takes the mystery out of automations with deep analytics that provide details on session trends, containment metrics and flow metrics. Managers, supervisors, agents and developers get roles-based dashboard views that provide metrics that matter to them the most.
Your Deployment, Your Way
Flexible Architecture to Meet Your Organizational Needs
Deploy an end-to-end CCaaS solution or leverage specific components to elevate your contact center experience
With flexible deployment options, SmartAssist capabiilties can serve as a complimentary plug-and-play augmentation of your existing contact center infrastructure, or offer a full replacement contact center as a service (CCaaS) solution.
Built on top of Kore.ai’s best in class, enterprise-grade no-code platform, SmartAssist delivers a breakthrough customer experience with the ability to automate up to 80% of customer voice and digital interactions. Choose the deployment model that works for your organization.
Explore Kore.ai’s Experience Automation Platform below:
Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
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