SmartAssist is an end-to-end AI-native contact center as a service (CCaaS) that delivers the next generation of contact center experience to the enterprise. AI drives the customer experience, routing experience and agent experience from start to finish, an innovative AI-native approach. From automation to agent assistance to flexible deployment models, SmartAssist has everything you need to reimagine the contact center experience.
Delight Your Customers
with a breakthrough conversational AI experience
Built on top of Kore.ai’s best in class, enterprise-grade ‘no-code’ platform, SmartAssist delivers a breakthrough customer experience and has the ability to automate up to 80% of customer interactions.
Empower Your Agents
with the tools to provide phenomenal customer service
The agent desktop provides a single workspace for all conversations. With robust features like AgentAssist, chat collaboration between peers and managers, escalation to chat/video and co-browse, agents have everything they need to deliver the best customer service.
Support Your Agents
to provide faster, better service working side-by-side with AgentAssist
Augment the agent experience with AgentAssist, a virtual assistant that harnesses the power of AI, ML and NLP to provide human-like understanding and support to contact center agents.
Analyze and Optimize
With deep analytics, we take the mystery out of automations by providing details on session trends, containment metrics and flow metrics. Agents and managers get a Dashboard view that provides them with the metrics that matter to them the most.
Land and Expand
the use of automation, gradually without disruption
Enhance your current contact center setup by adding SmartAssist to enhance and optimize your automations using AI. Progressively grow your automations over time without disrupting your existing setup for omnichannel interactions.
35+ Channels & SDKs
help engage customers where they are
Engage your customers in seamless experiences through the voice or digital channel of their choice and across device types. Whether they are connecting with you from a mobile device, laptop or phone via email, chat or voice you can ensure you’re delivering frictionless, valued conversations and great outcomes.