The only AI-native CCaaS Solution
Delivering optimized experiences for your customers, agents and contact center operations
Built on top of Kore.ai’s best in class, enterprise-grade no-code platform, SmartAssist delivers a breakthrough customer experience with the ability to automate up to 80% of customer voice and digital interactions. Choose the deployment model that works for your organization.
AUTOMATE, ORCHESTRATE OMNICHANNEL CONVERSATIONS
Engage your customers in seamless experiences through the channel of their choice with context preserved across channels and device types with the ability to accurately detect intent and automate, redirect or transfer accordingly. Ensure you’re delivering frictionless, valued conversations and great outcomes whenever and wherever you engage with customers and prospects.
Opt for the end-to-end SmartAssist CCaaS solution or enhance your existing contact center infrastructure with SmartAssist AI automation. Start with automating simple conversations like questions and progressively grow to more transaction and task-based engagement based on business need.
Agents have everything they need in a single workspace to manage omnichannel conversations. They excel in delivering the best customer service with their own virtual assistant and features like chat collaboration between peers and supervisor; escalation to chat/video and co-browse and performance insights.
Agent Virtual Assistant
Augment the agent experience and eliminate agent frustration with AgentAssist, a virtual assistant that harnesses the power of AI, ML and NLP to provide human-like understanding and support to contact center agents.
MANAGE and SUPERVISE
Contact center management has visibility into real-time and historical contact center and agent performance through SmartAssist management dashboard views. Managers and supervisors can monitor and track agent performance and KPIs and provide real-time assistance to agents handling omnichannel customer interaction to ensure optimal experiences.
SmartAssist takes the mystery out of automations with deep analytics that provide details on session trends, containment metrics and flow metrics. Managers, supervisors, agents and developers get roles-based dashboard views that provide metrics that matter to them the most.