By Gopinath Polavarapu
Customer Experience Magazine (cxm.co.uk), March 20, 2023: Retailers face significant challenges today as they strive to remain competitive. They are grappling with macroeconomic forces such as inflation, labour shortages, rising wages, and the cost-of-living crisis. These pressures are compounded by the decline in brick-and-mortar operations and the increasing digitisation of shopping. With rising consumer expectations, retailers must find ways to adapt to the evolving retail landscape to stay ahead.