Automatically Answer Complex Questions

Knowledge AI

Answer From Documents Instantly

without prior training – uses OpenAI integration

Make your IVA answer FAQs smartly and instantly. With the integration to OpenAI (thanks to the power of LLMs and Generative AI technology) in XO platform, your IVA can automatically present a contextually summarized answer to any questions zipping through large documents, PDFs, and multiple knowledge sources. The reduced dependency on the knowledge graph makes KnowledgeAI smarter and not only reduces overall development effort but also improves efficiency.

Ontology

Drive Involved Conversations

by generating knowledge graph

Construct a Knowledge Graph (KG) – a hierarchy with key domain terms, make it more natural by adding context-specific questions and their derivatives, synonyms, and ML models.

While working on large data sets, leverage the Kore.ai Knowledge Graph Generator from Github to generate an efficient knowledge graph.

Annotation

Optimize Responses

by marking the critical parts of the content

Leverage the powerful Annotation tool to annotate documents identifying the key sections of the content. Mark them as Header, Heading, Footer, Exclude or even Ignore page. It will help the Knowledge Graph engine to extract content efficiently and process it to deliver optimized results.