to design multi-level dialogs
Provides you an easy-to-use tool and low-code interface to construct and configure sophisticated dialog flows such as fund transfer, place an order, or request a password reset.
A drag-and-drop interface along with a versatile multi-nodal tool, an infinite canvas, a conversation window and a configuration panel empowers developers to build robust virtual assistants across most industries.
Automatically generate the executable dialog flows by feeding user-bot conversations into the conversation builder. Dialogs and conversations are always in sync and in real-time.
Auto dialog generation uses transcripts from past chat and voice conversations to uncover past patterns to predict conversation topics.
Build Multi-Level Flows
with user-friendly tools
The platform offers native functionality for conditional conversation branching based on user profile, demographics, sentiment, context and business rules. These branches can be linked to each other to share context.
Connect Backend Systems
for actionable outcomes
Operationalize API calls with back-end enterprise systems to define, integrate and extract the requested information. To further simplify your efforts, the platform natively provides an API framework and supports multiple authentication models.
Build Once, Use Many
by repurposing components
The platform eliminates rework by allowing you to build components once, reuse them or customize them for instance-specific scenarios.
Test-Run the Virtual Assistant
to evaluate performance
Test and validate dialog intent and entity identification capabilities in real-time. The debug panel provides conversation logs, natural language analysis, session details and context variables.
with easy configuration
Deliver enhanced user experiences by configuring different conversation styles for different digital and voice channels.
with conversational IVR
Fortify your existing IVR investments and other voice channels with conversational capabilities. The platform supports voice XML generation, letting you easily configure traditional or cloud-based IVR along with grammar tags, audio and custom prompt constructs.
to a live agent
Configure conditional transfer of conversations to human agents. Share context, conversation history and other vital details to support agents to take the conversation forward without the caller having to repeat the information.
for easy information capture
Easily capture user details by invoking digital forms in between the conversation. The forms provide interactive components, including dropdowns, labels, tooltips, separators, and more.