Build a Multi-faceted, Sophisticated Virtual Assistants
with the no-code tool
Kore.ai’s Experience Optimization (XO) Platform offers a user-friendly, code-free solution for designing and setting up intricate dialog flows and effortlessly interfacing with your organization’s systems.
With the XO Platform, numerous options are available for constructing intents and creating workflows, making it easily accessible for all users.
Streamlining development with our Conversation Designer tool. Automatically generate usable dialogs and collaborate with other analysts.
Empowering business users to build sophisticated virtual Assistants. An interface that allows for easy dragging and dropping, with an endless canvas.
Analyzing chat and voice transcripts to create dialogs. Examine past chat and voice interaction transcripts to identify patterns and topics and create dialogs.
Create user and Intelligent Virtual Assistant (IVA) experiences that mimic human-like conversations with ease. Empower your business teams to build complex, non-linear, and multimodal conversations without writing any code.
Use Case Suggestions
Stop starting everything from the beginning; get a jumpstart with automatically generated helpful use cases. Easily explore all the suitable use cases for your Intelligent Virtual Assistant (IVA).
The XO Platform generates appropriate use cases for your IVA based on its intended use. Furthermore, you can receive customized scenarios for your business by giving a description. The generated use cases are then drafted as Dialog Tasks for you to develop.
Conversation Preview & Auot-dialog Generation
The Conversation Designer now automatically generates a conversation design based on the descriptions of the use case. You can review, make necessary edits, or regenerate the conversation design until you are satisfied.
Next step, the XO Platform automatically generates executable dialog tasks, simplifying the whole development efforts for you. This dialog definition includes the relevant prompts to collect the inputs from the users, API call definitions, business logic and the transition flows based on the use case description.
The Kore.ai XO Platform Dialogue Builder provides a distinctive and intuitive interface for constructing intricate, multi-step conversations without the need for coding. It is perfect for both business users and skilled developers, as it offers a wealth of tools and a simple configuration setup.
Automatically transform your storyboard scenes into Dialog Tasks. The Kore.ai XO Platform provides a standardized method for conversation designers (or business analysts) and developers to construct dialogues collaboratively.
Maintain real-time synchronization of dialogs and conversations automatically. Business and technology teams can now collaborate on a shared workspace, removing the requirement to convert specifications into system workflows manually.
Construct powerful dialog flows using nodes. Simply drag and drop nodes to build back-and-forth conversations with your users. Available nodes include logic nodes, message nodes, confirmation nodes, and more.
AI-Assisted Adaptive Dialog
Adaptive Dialog node enhances conversational capabilities by enabling bot developers to specify context, business rules, and integrate with generative AI models to orchestrate dynamic conversations.
With the help of large language models, the Node uses context information to provide a personalized experience to users, allowing for more engaging and natural interactions.
AI-Assisted and Adaptive Dialog Node is a powerful tool that empowers developers to create conversational agents that can handle complex tasks and provide engaging experiences to users.
Make use of historical call transcripts efficiently. Speed up IVA development by processing previous customer interactions. Identify topics from chat/call transcripts between users and agents, extract intents and entities. Review the conversations and add new intents to the IVA or train existing intents.
Digital User Experience
Engage your customers and differentiate your service through proactive updates. Use Digital Views from the Kore.ai XO platform to design interactive components, panels, or widgets to present relevant information to your customers.
Your customers can interact with your virtual assistant either in conversation mode with a text-only interface or get the required information from the widgets.
Proactively interact with your users by building digital views. Create panels for critical tasks and add interactive widgets to display important, relevant and timely information. The Kore.ai XO Platform offers a set of built-in widgets such as headers, lists, charts, and graphs to provide the user with a rich visual experience.
Deliver a memorable experience to your user by allowing them to interact with your virtual assistant in conversation mode or directly get the required information from the widgets.
Digital forms simplify interactions by capturing user information instantly. The platform offers a drag-n-drop form builder with easy-to-use components like dropdowns, labels, tooltips, separators and effortlessly add these forms into your dialog flow. Customize the digital form to reflect your brand identity.
Let users invoke the form either through conversation flow or the panel. Further, define rules for input validations and visibility suiting your use case.
The Kore.ai XO Platform seamlessly synchronizes information and retains context across all channels, irrespective of your application or device.
Provide memorable omnichannel experiences to your customers across 35+ voice and digital channels.