XO Platform
BankAssist
RetailAssist
SearchAssist
HealthAssist
IT Assist
HR Assist
AgentAssist
SearchAssist
The Kore.ai XO Platform supports continuous improvement through various tools to improve the virtual assistant’s performance over time. It also provides life cycle management features such as easy development and deployment of virtual assistants, testing, versioning, and multi-environment deployment.
Testing
Health & Monitoring
Monitor and enhance VA efficiency with NLU performance metrics, error tracking, and engagement reports. The Flow Health Dashboard offers visual insights into conversation flow, transcripts, and key metrics for optimized IVA performance.
A/B Testing
Execute data-driven enhancement by testing the multiple versions of the virtual assistant in parallel. Review every aspect, including NLP, UX, channels, integrations and others. Evaluate the results and make informed decisions that boost engagement.
Version Comparison
The version management functionality of the Kore.ai XO Platform allows you to compare multiple versions across various sections of the bot definition. Administrators can use this tool to compare the changes during deployment and designers can utilize it to analyze changes or debug errors.
Authorization
The XO Platform by Kore.ai enables the smooth cooperation and teamwork of numerous users in constructing and overseeing virtual assistants. The platform permits the publishing of workflows for complete or selected processes, with the approval process defined by admins for a specific stage.
Import/Export
Kore.ai XO Platform is open and extensible and can integrate with third-party NLP engines and AI tools via APIs or custom integration. It allows hosting solutions built on other platforms while also being the central controller orchestrating multiple NLP tools.
Multi-Environment
The Kore.ai XO Platform facilitates efficient testing and validation of new features by supporting multiple environments. It includes development, testing, and production environments with independent configurations and versions, allowing developers to ensure that only the best version is deployed to production.
It is one place for you to learn all things about virtual assistants and process assistants with in-depth descriptions, how-to guides, API repository and explanatory videos.
Learn the best practices to implement conversational AI projects within your organization. Attend the expert training session and get rewarded with Basic and Advanced certification.
Leverage pre-built templates from the Kore.ai Marketplace. Import and edit these assistants to meet your business requirements, thus saving significant time and effort.
Customer Reviews
Excellent product and vendor support. Market readiness for several SI partners. Backend integration support. Superior NLP capabilities.
I’ve had the pleasure of working with the Kore.ai team for over two years now. Unlike many competitors, they have been extremely hands-on and helpful in ways I have not experienced before.
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