Ensure Outstanding Experiences Every Time
The Kore.ai XO Platform supports continuous improvement through various tools to improve the virtual assistant’s performance over time. It also provides life cycle management features such as easy development and deployment of virtual assistants, testing, versioning, and multi-environment deployment.
Fine-tune Virtual Assistant Performance
using multiple user-friendly testing tools
Health & Monitoring
Diagnose NLP and Conversation Flow Health
within a single intuitive interface
The virtual assistant health and monitoring feature in Kore.ai allows you to monitor and analyze the NLU performance of the virtual assistant to improve its efficiency. It offers various metrics and reports to keep track of user interactions, errors, and engagement, ensuring smooth functionality.
The Flow Health Dashboard provides a detailed overview of your bot’s conversation flow. It visually represents user journeys, conversation transcripts, and key metrics to optimize IVA performance and enhance user experience.
Improve Customer Satisfaction Multifold
by giving them the best version
Execute data-driven enhancement by testing the multiple versions of the virtual assistant in parallel. Review every aspect, including NLP, UX, channels, integrations and others. Evaluate the results and make informed decisions that boost engagement.
Further, seamlessly integrate with third-party testing tools like Botium, Chatbottest and others.
Gain More Control of Your Project
by maintaining the multiple versions
The version management functionality of the Kore.ai XO Platform allows you to compare multiple versions across various sections of the bot definition. Administrators can use this tool to compare the changes during deployment and designers can utilize it to analyze changes or debug errors.
Multi-level Approval Workflow
for error-free and secure deployment
The XO Platform by Kore.ai enables the smooth cooperation and teamwork of numerous users in constructing and overseeing virtual assistants. The platform permits the publishing of workflows for complete or selected processes, with the approval process defined by admins for a specific stage.
Seamlessly Migrate Existing Projects
to the Kore.ai XO Platform with import/export functionality
Kore.ai XO Platform is open and extensible and can integrate with third-party NLP engines and AI tools via APIs or custom integration. It allows hosting solutions built on other platforms while also being the central controller orchestrating multiple NLP tools.
Perform Efficient Testing and Validations
by deploying your projects in multiple environments
The Kore.ai XO Platform facilitates efficient testing and validation of new features by supporting multiple environments. It includes development, testing, and production environments with independent configurations and versions, allowing developers to ensure that only the best version is deployed to production.
Kore.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms
Request a demo
Learn how Kore.ai products and solutions can drive ROI, reduce expenses and increase revenue.