Enhance User Experience through Effective and Unique Digital Interfaces
Regular chat or messaging app-based interactions are often not engaging. These interactions are mostly user-driven and tend to be limited in bot responses. Also, they do not provide information in an intuitive manner. A modern user expects the simplicity of chat applications as well as an appealing and intuitive user interface. To boost engagement with such next-gen users, enterprises are turning to implement digital experiences within interactions.
Digital assistants developed on Kore.ai Platform provide:
- A unique blend of conversational experience and digital user experience (UX)
- Proactive display of information in visually stunning widgets and embedded form
- Seamless interplay of chat interface and digital user interface (UI)
Key Capabilities of Kore.ai Platform for Delivering Digital User Experience
Panels & widgets to build an engaging experience
Design interactive components to proactively present relevant information to your customers and employees using panels & widgets. Widgets are individual components that display information to end-users. Panels are a group of widgets that can be added to a conversation between a user and a virtual assistant. Panels & widgets provide options for developers to embed specific UI elements as part of the user – bot conversation.
Key features of panels and widgets include –
- Rich set of inbuilt widgets libraries such as headers, lists, charts, and many more
- Action on the applications from within the virtual assistants
UI forms to collect information
The platform has easy to use UI Forms that provide a list of input fields required for capturing details from end-users. The UI form designer has all the required features and components needed to develop virtually any form specific to a business need.
The key features of the UI form designer include –
- Components such as dropdowns, labels, tooltips, separators, and more
- Layout management to check the responsiveness of the forms in various devices
Information collected in UI forms is automatically submitted to the virtual assistants that can perform any necessary follow-up actions using these inputs.
Inbuilt templates for faster development
Kore.ai Platform supports a variety of templates that can be readily used to develop virtual assistant responses in the most suitable format.
The following type templates are available within the platform:
- Quick replies
- Error template
- File template
- Regular table
Drag and drop UI for no-code development
The platform allows you to create a digital user experience without any programming knowledge and generate responses of your virtual assistants with simple drag and drop. The platform provides all necessary components such as text boxes, radio buttons, checkboxes, and dropdown menus that can be used for building digital responses.
Customization of responses to suit your brand
You can improve the look and feel of your virtual assistants. You can add logos and images to the bot responses. The platform also allows you to modify theme, background color, borders, and perform specific customizations so users get an unprecedented brand experience while interacting with your virtual assistants.
Digital UX across multiple channels
Virtual assistants built on the Kore.ai Platform are omnichannel. Users can experience a unique blend of conversational chat and digital UI across all devices – mobile, web, or desktop.
Kore.ai Platform can seamlessly synchronize information across the channels irrespective of your application or device.