Podcast with Kore.ai CEO and Founder Raj Koneru
September 29, 2023: Neil C. Hughes engages in a discussion with Raj Koneru on how Kore.ai is breaking new ground in the fast-evolving realm of automated customer service with its recently announced Experience Optimization (XO) Platform V10.1 upgrade. The conversation traces the fascinating journey of Kore.ai, its evolution from initial proof-of-concept stages to a comprehensive solution for customer service automation. Raj provides an insider’s look at the platform’s innovative features like Smart Co-Pilot and AI-Assisted Dialog Nodes, revealing how generative AI and large language models are revolutionizing the bot development process by enabling dynamic workflows and dialogues.
